whoa....what to do???

[penguin]

Ok....this is very bizarre....but, last night I had made an online Moneygram deposit to a book and I provided that book immediately with the control number.

When I got up this morning, I checked my account and the funds were not posted yet. After a few back and forths, they told me to check back later this morning once the processor was open.

SO.....I checked back with the book a few minutes ago, and the rep told me that they didn't have any record of the transaction....if I could provide them with the details and they will try to get it posted as soon as possible.

I thought that was really odd....but whatever.

THEN....on just a hunch....I checked one of their RELATED books, at which I also make a lot of online **/** deposits....and lo and behold, my deposit was posted at THAT book instead.

I then logged into the book at which I had made the actual deposit to connect with them via live chat to let them know what had happened....AND THERE WAS ALSO A DEPOSIT FOR THE SAME AMOUNT.

hm.....when I look in the transactions log for both books, it shows a ** deposit in both books WITH THE SAME CONTROL NUMBER, but they are posted at slightly different times.

Do I just place and hope that they never catch the error? Or do I bring it to their attention?

[Santo]

Bring it to their attention, they'd likely catch it in a payout review when it would cause you more problems.

[djefferis]

Which books ?

Report the error, here's the thing..you play and win, they catch the error they can rightfully void all or part as funds were applied in error to your available balance.

Shop owes you a crumb for reporting it too. Depending who it is should be in form of a vig free bet(s) or a free play or bonus on your next reup.

[djefferis]

Re reading this, would assume this is Phoenix and one of their sister shops.

[penguin]

Re reading this, would assume this is Phoenix and one of their sister shops.

That is correct.....

[penguin]

UPDATE - much to my chagrin...I decided to fess up and tell them about the mistake. They offered my a 100% bonus with 4x rollover....as opposed to the typical 8x rollover.

[djefferis]

Well, they did give you something..getting paid still might be an issue if you listen to many here.

Much better off letting them know long term. They would catch this before payout likely...bp isn't as sloppy on payouts..

[soxwin1917]

It was good of you to do the right thing.

[joe blow]

UPDATE - much to my chagrin...I decided to fess up and tell them about the mistake. They offered my a 100% bonus with 4x rollover....as opposed to the typical 8x rollover.

That was cool on their part.
My idea was to just leave the acct you didn't deposit in and just play with the acct you did.
You go broke or cash out ..then start playing with the other acct

[penguin]

Yeah, Joe Blow....that's what I was thinking about doing at first....perhaps I should have, but it seems like they would probably figure it out at some point and cause me some grief.

[KGambler]

Richard did it on purpose. BetPhoenix never makes accounting errors.