[Arbol99]

Hi guys,

I hope you're having a great time. I just would like to ask for your advice regarding the situation I am in with BetInAsia as they have closed my account and took all of the money I had in it (EUR 13,650).

I joined BetInAsia on 30 July 2022 and I used the account mainly to find arb opportunities in addition to some random bets mainly on tennis and football. I am a semi-professional arber and every day I bet on tens or even hundreds of markets with different amounts depending on many factors. On 11/8/2022, there was a tennis match between Nikola Milojevic v. Mats Moraing and while the game was in-play I found an arb opportunity between Orbit and 1XBit. The odds on Nikola Milojevic were higher on 1XBit, so I backed him there and I layed him on Orbit. I placed the bets in-play and I moved on to follow another match without even knowing what happened in that match. Moraing won the match. All in all, my total losses on 1XBit were -164 mBT which equal EUR 3903.20 (the price of BTC/EUR at the time of placing the bets was around EUR 23800). On Orbit, I won EUR 4165.90 minus the commission -124.98 so EUR 4040.92 in total. My net profit on that match was ONLY EUR 137.72 (4040.920-3903.20).
Later that evening, I received an email from BetInAsia saying:
"We have to inform you that there is an ongoing investigation from Orbit's side on the following match: Meerbusch Challenger 2022- Milojevic v Moraing (11/08/2022).

Please take note that 73.38 EUR, was deducted from your balance due to this investigation on the mentioned match. Kindly note that your OrbitX account is active, and you can continue with your betting activities."

I asked them what these 73.38 EUR were for, but they did not answer. Then some time later I tried to place a bet and I got an error saying that my account is suspended even though just minutes ago they said in their email "Kindly note that your OrbitX account is active, and you can continue with your betting activities."!


I sent them another email to inquire and they said "This is a regular procedure, once we have more information for the final outcome, you will be informed properly.".

Please note at the time my balance was EUR 13,650.12.

I kept emailing them every couple of days to inquire and they kept asking me to be patient and that there's nothing they can do.

On 23/08/2022, I received an email from them saying "We want to inform you that Orbit Exchange and Betfair have detected illegal account activity.

Following confirmation from our partners, you have engaged in fund passing, strictly against the Terms and Conditions of Orbit Exchange and Betfair. Therefore your account will be permanently closed. No further deposit or withdrawals will be processed from your account, and they will be permanently closed."

and minutes later I noticed that my whole balance of EUR 13,650.12 was withdrawn from my account with a message saying "fund passing".

I honestly did not even know what "fund passing" is and I had to Google it, and the first result that came up was this "Fund passing is when you use a low liquidity market in an exchange, in order to move funds from one exchange account to another. To achieve that, a potential fund passer will intentionally ask for wrong odds to make sure (even though you can never be sure) that funds will go in his desired direction."

How were my bets on this market interpreted as "funds passing"??? The bets were made in-play and it definitely was not a low liquidity market (I don't remember the exact amount matched but it was definitely more than 100k EUR or even 200K EUR), and the odds I took were between between 1.48-3.05.

I emailed BetInAsia explaining that the reason for which I placed my bets on that market and that I found an arbitrage opportunity and I sent them screenshots from my 1XBit account to prove my point and I even offered them access to my 1XBit account to verify that the bets were actually made.

They answered by saying "Please take into consideration that 1XBit is another platform that is not supported by us and it is not our product, we are only forwarding the information that was given to us by the related department and also Orbit Exchange and Betfair. "

Of course I know that 1XBit is another platform! The people replying to my emails obviously have no idea what arbitrage even is!!! and I asked them multiple times to provide proof of what they are accusing me of but they did not provide anything. I even asked them for contact details of the relevant department or persons in charge and my requests were ignored as well.

Can anyone advice me on what can be done in this situation? Does anyone have the contact details of anyone who might help in the upper management of either BetInAsia or Orbit?

They just stole my whole balance (EUR 13,650) for no justified reason!

If there are any of BetInAsia staff here on this forum, please read the above and I ask you to reassess your investigation as you are falsely accusing me something I did not do.

Thank you.

[turk0011]

I've seen many complaints about this event on most forums. It's a sad situation. Keep up to date with developments.

[Arbol99]

I've seen many complaints about this event on most forums. It's a sad situation. Keep up to date with developments.

It's a very sad situation indeed. The situation is still ongoing and they are still confiscating my money for no justified reason. I will post more details later.

[Optional]

Have you asked Betfair directly about this?

[infotimbo]

not sure why "fund passing" is brought up there, but if it's a match fixing investigation, it apparently can take a while.

Here is an older thread about sth somewhat similar (not further updated, unfortunately), where the account was still frozen after 16 weeks

https://www.sportsbookreview.com/for...t-respond.html

[Arbol99]

Have you asked Betfair directly about this?

The thing is my account is with BetInAsia and OrbitX, not with Betfair, but anyways, if I don't get any answers soon I will contact Betfair. Thanks.

[Alfie White]

Betfair will not answer any questions since the account you placed the bets with is not on your name and due to privacy policies, they can only communicate the matters with the account owner - OrbitX.

Fact is that match is fixed and/or traders completely ****** up the pricing which shown red lights all over the place. Another fact is that Milojevic is suspected to fix matches here and there so it is VERY curious situation that so many complaints happened exactly on his match. From my perspective, you knew what you were doing and you should suffer consequences for that (revoking you access from the winnings and stake on the event) until the investigation is over. From my experience, investigations can take QUITE A WHILE to conclude, so don't get hopes up that you will get paid on that event in any reasonable timeframe.

Now, BIA - they have had several "password stolen" and "someone else lost all your funds sorry" situations for me to be at ease for the remainder of the funds. The remainder of the funds on your account were not involved in the trading activity on this event and you should be entitled to receive all those funds whenever you want them since those are your "legitimate" funds. (I put legitimate in the quotes as I don't know your trading activity)

Again, since they have a nasty reputation of funds "disappearing" from OrbitX account, you need to press them on that and demand that they pay you out immediately - the funds that haven't been involved in trading on that event (Milojevic).

[Arbol99]

not sure why "fund passing" is brought up there, but if it's a match fixing investigation, it apparently can take a while.

Here is an older thread about sth somewhat similar (not further updated, unfortunately), where the account was still frozen after 16 weeks

https://www.sportsbookreview.com/for...t-respond.html

In my opinion they have no clue what they are doing. First, they said it will be investigated for "fund passing" and they implied that they will take all my balance (my previous balance in addition to the money I won on that match). In their last email 6 days ago, they said
"We have to inform you that the amount of 4165.9 EUR is deducted from Orbit for an ongoing investigation for bets placed on the game Meerbusch Challenger 2022- Milojevic v Moraing (11/08/2022). We can not give you any specific time frame for when the investigation will be over, but this kind of process takes time. Once we have any info we will inform you properly. Those funds will be on a separate frozen balance account until further notice.

Also please take note that we are no longer in a position to offer you our services anymore, so your account will be permanently closed. The rest of your available balance will be eligible for withdrawal in the following period, so our related department is going to inform you properly when you can process the request."

From the above, I understand that it's not a "fund passing" issue anymore, and they are investigating for something else. Anyways, I still haven't received my "remaining balance", and it's been 6 days since I received that email. They have no clue what they are doing and they don't even know what they are investigating for and the problem is that they are punishing genuine players who have nothing to do with the whole thing, if there are suspecting any wrong doing, they should investigate the tennis players themselves and not the hundreds of innocent bettors. Milojevic is back to compete now and he played in US Open and Como Challenger yesterday.

[Optional]

The thing is my account is with BetInAsia and OrbitX, not with Betfair, but anyways, if I don't get any answers soon I will contact Betfair. Thanks.

Betfair will not answer any questions since the account you placed the bets with is not on your name and due to privacy policies, they can only communicate the matters with the account owner - OrbitX.

At least half a dozen times when a thread like this has been posted, Betfair have spoken to the affected person directly.

Try it. if nothing else they can confirm if this is a match fixing or a funds passing matter. It makes a massive difference in how you should respond.

Just give them your sub account number.

[Arbol99]

Betfair will not answer any questions since the account you placed the bets with is not on your name and due to privacy policies, they can only communicate the matters with the account owner - OrbitX.

Fact is that match is fixed and/or traders completely ****** up the pricing which shown red lights all over the place. Another fact is that Milojevic is suspected to fix matches here and there so it is VERY curious situation that so many complaints happened exactly on his match. From my perspective, you knew what you were doing and you should suffer consequences for that (revoking you access from the winnings and stake on the event) until the investigation is over. From my experience, investigations can take QUITE A WHILE to conclude, so don't get hopes up that you will get paid on that event in any reasonable timeframe.

Now, BIA - they have had several "password stolen" and "someone else lost all your funds sorry" situations for me to be at ease for the remainder of the funds. The remainder of the funds on your account were not involved in the trading activity on this event and you should be entitled to receive all those funds whenever you want them since those are your "legitimate" funds. (I put legitimate in the quotes as I don't know your trading activity)

Again, since they have a nasty reputation of funds "disappearing" from OrbitX account, you need to press them on that and demand that they pay you out immediately - the funds that haven't been involved in trading on that event (Milojevic).

Man, thanks for your input, but did you read my original post above? How do you say that "I knew what I was doing and I should suffer the consequences"? Please read my original post above, the only reason I placed that bets is because I saw an arbitrage opportunity between OrbitX and 1XBit. Arbitrage is not illegal. My bets on OrbitX ended up winning and those on 1XBit ended up losing, and in the end I only won EUR 137.72!!! I provided BetInAsia with screenshots of my arbitrage bets with the reference numbers and everything and I even offered them access to my 1XBit account to verify that I had losing bets there and to prove that I had no involvement in any "fund passing" nor "match fixing".

And I agree with you, that they should release the funds that were not involved in that match immediately, after 2 weeks of waiting, they said they are going to do that, but now it's been 6 days and I still did not hear anything from. I've been sending them emails almost every day now for updates but they are not cooperating and they are not replying.

I am a value bettor, arbitrager and trader, and I bet on 10-30 markets every day on tennis, football and basketball and I was making a living from this, now that they suspended my account I will no longer have access to this source of income and in addition they are still holding my EUR 13,650 which is a huge amount of money even for a rich person. This time it happened to me (and to several other persons, I found out that 2 other players had their balances of 20,000 and 40,000 frozen for the same match), but in the future this may happen to each and every one using OrbitX and Betfair.

[Alfie White]

I am taking all of that with a huge grain of salt, because I have witnessed quite a few "innocent" people that claimed the same thing you are claiming.

It can be that someone trading Betfair knew what was happening but all the other traders, like yourself, got involved and got scooped in the process. If you have delivered the screenshots to BIA, then you have a case. Regardless, BF might simply ignore that one due to their own internal checks, but you can never know.

Again, if you are doing that on 10-30 markets every day, then it is obvious that this event is specifically targeted due to some suspicious betting activity (not necessarily from your end, but in general) and you got involved in the process. With that many people knowing about this event and trading (profitably), there is certainly more to it. In other words, why haven't you faced issues in the past xyz-month period?

Regardless, back to my original point - your funds (beside the funds trader on this event) should be paid out immediately and you should push for your case on that one. As for the event and funds involved there, I wouldn't get my hopes high given the previous situations that we've witnessed on this and other forums when it comes to funds passing / fixed matches.

Best way to pressure them is to leave negative reviews online on their platform, that will make them look into your case and resolve it. Obviously you should update your review afterwards if you wish to do so.

@Opti
I hope they will do as you say, for many reasons, but the things I know, they are very reluctant to disclose information on a whim.

[Rale]

Man, thanks for your input, but did you read my original post above? How do you say that "I knew what I was doing and I should suffer the consequences"? Please read my original post above, the only reason I placed that bets is because I saw an arbitrage opportunity between OrbitX and 1XBit. Arbitrage is not illegal. My bets on OrbitX ended up winning and those on 1XBit ended up losing, and in the end I only won EUR 137.72!!! I provided BetInAsia with screenshots of my arbitrage bets with the reference numbers and everything and I even offered them access to my 1XBit account to verify that I had losing bets there and to prove that I had no involvement in any "fund passing" nor "match fixing".

And I agree with you, that they should release the funds that were not involved in that match immediately, after 2 weeks of waiting, they said they are going to do that, but now it's been 6 days and I still did not hear anything from. I've been sending them emails almost every day now for updates but they are not cooperating and they are not replying.

I am a value bettor, arbitrager and trader, and I bet on 10-30 markets every day on tennis, football and basketball and I was making a living from this, now that they suspended my account I will no longer have access to this source of income and in addition they are still holding my EUR 13,650 which is a huge amount of money even for a rich person. This time it happened to me (and to several other persons, I found out that 2 other players had their balances of 20,000 and 40,000 frozen for the same match), but in the future this may happen to each and every one using OrbitX and Betfair.

If you knew info about that match I suggest that next time you use only local bookies and terminals and you will not have that problem for sure.
And to be honest Orbitx is garbage especially from AC, agents takes positions against players and result is that they can confisicate your money under funds passing situation.
And one more thing, as I know funds passing is made mostly when they still have open markets and match is over.
Why they do that ?
How is that hurting them if we know that they take commision from every winning bet ?
I know what I would do in your position but thats not for everyones eyes.

[Arbol99]

Update:

After weeks of my emails being ignored by BetInAsia, I received an email on the 12th of September saying: "Please be informed that the rest of your available balance will be eligible for withdrawal, as this kind of investigation can usually take 12-24 months. Keep in mind that the funds that are offset under investigation will stay on hold on a separate Orbit frozen account until the full investigation is finished."

Therefore, I was able to withdraw my original balance but not the money I won on that particular match, and now I have to wait for 12-24 for the end of the investigation and I am not allowed to use my account even though they informed other players that the investigation is over (Please see this other post here https://www.sportsbookreview.com/for...l#post30974741).

My experience with BetInAsia has been terrible and I would never ever recommend them to anyone. They have no idea what they are doing and they give accusation without having any justified proof. I have provided them with all the proofs of my arbitrage bets but they just ignored me and kept me in the dark regarding what would happen to my money. This time it happened to me but in the future this can happen to anyone using their services. If you are a serious player who bets big money, stay away or you'll end up with a suspended account and not knowing where your money went.

[Ruifgalmeida]

There's a lot of complaints of Orbit closing account with different broker's, so I guess the problem is with Orbit, they definitely don't like arbs, all Betfair white label are shady.