Edit by SBR: We spoke with Pinnacle trading and there were some other considerations here that never ended up being fleshed out publicly. Pinnacle has a strong appetite for large wagering limits as many here know, the size of the bet has no influence on account statuses. They welcome large action. But because the OP has requested this topic to be locked and this issue is now resolved, we'll accommodate his request.
Hello,
On February 23 I placed 8 bets (a total of 33600$) on the tennis match John-Patrick Smith vs Radu Albot and won, however, my bets were cancelled and I didn’t receive my winnings. A few months ago (on November 12 2020) I placed 10 bets (7 of the bets 5600$, a total of 53224$) on the tennis match Mannarino vs Radu Albot and lost all my bets. Just 2 days before that on November 10 2020, I placed another series of bets (a total of 14700$) on the tennis match Shapovalov vs Radu Albot with odds 7 and higher (riskier) and again lost all my money. I decided to bet on that player (Radu Albot), until I finally win. For some reason, when I was losing by placing big bets, nothing was wrong or suspicious, but as soon as I won a bet, it suddenly became suspicious and my winnings were held. Before that on September 24 I placed a single bet of 30750$ and again lost it. On January 31 I placed 10,000.00$ on another tennis match and again lost and, of course, everything was okay. In the last half year I lost around 110,000.00$ and around that much 1 year earlier and everything was fine for Pinnacle, until I finally won a small part of my lost money back. This looks like a primitive attempt to steal their customer’s money. I didn’t know their reputation was worth 73000$. You can have my betting history and check what I am saying is correct. While playing I always placed tens of thousands of dollars with the same style (betting on odds 5 or higher) and as I lost, naturally, they never told me anything was suspicious. I don\'t know how to attach screenshots to this form, maybe I can send it via email? P.S. I also remembered that when I was placing big bets on November 10 and 12 the games were also suspended, but because I lost, and of course, it was favorable for Pinnacle, they saw nothing suspicious, and now they are trying to hold my money. This is really cheap and funny.
If needed I can show all the screenshots that prove what I say. I also made a video very detailed explaining the whole situation in Russian, in the video you can see my betting history. My total rollover is around $3,000,000.00 and only last year I lost around $200,000.00.
Hello,
On February 23 I placed 8 bets (a total of 33600$) on the tennis match John-Patrick Smith vs Radu Albot and won, however, my bets were cancelled and I didn’t receive my winnings. A few months ago (on November 12 2020) I placed 10 bets (7 of the bets 5600$, a total of 53224$) on the tennis match Mannarino vs Radu Albot and lost all my bets. Just 2 days before that on November 10 2020, I placed another series of bets (a total of 14700$) on the tennis match Shapovalov vs Radu Albot with odds 7 and higher (riskier) and again lost all my money. I decided to bet on that player (Radu Albot), until I finally win. For some reason, when I was losing by placing big bets, nothing was wrong or suspicious, but as soon as I won a bet, it suddenly became suspicious and my winnings were held. Before that on September 24 I placed a single bet of 30750$ and again lost it. On January 31 I placed 10,000.00$ on another tennis match and again lost and, of course, everything was okay. In the last half year I lost around 110,000.00$ and around that much 1 year earlier and everything was fine for Pinnacle, until I finally won a small part of my lost money back. This looks like a primitive attempt to steal their customer’s money. I didn’t know their reputation was worth 73000$. You can have my betting history and check what I am saying is correct. While playing I always placed tens of thousands of dollars with the same style (betting on odds 5 or higher) and as I lost, naturally, they never told me anything was suspicious. I don\'t know how to attach screenshots to this form, maybe I can send it via email? P.S. I also remembered that when I was placing big bets on November 10 and 12 the games were also suspended, but because I lost, and of course, it was favorable for Pinnacle, they saw nothing suspicious, and now they are trying to hold my money. This is really cheap and funny.
If needed I can show all the screenshots that prove what I say. I also made a video very detailed explaining the whole situation in Russian, in the video you can see my betting history. My total rollover is around $3,000,000.00 and only last year I lost around $200,000.00.
