bet911 not want to pay the winnings!!!

AimingHigh · 04-26-10, 03:16 PM

You don't post the timeline involved here, which would be helpful.

Are Bet911 telling you that the lack of Moneybookers or Neteller payouts is a permanent thing? Or is it just temporary, eg. while they fund their merchant account? I assume you're from a European country so that taking a check (cheque) would involve long delays and huge fees, right? If the Moneybookers/Neteller no-payout situation is permanent, are they willing to offer you book-to-book transfer instead of a check? That's probably the cheapest and easiest alternative for a European player.

Depending on the timeline, and the exact nature of the Moneybookers/Neteller situation, it may be worth filling out an SBR complaint form. The link is in my signature. Good luck getting paid.

manchester · 04-26-10, 03:20 PM

They are saying they have stopped moneybookers due to fraud , and they have no funds in neteller and check is the only option. I'm in a similar situation with this book , it all smells off to me and truthfully fear the worst.

Govoral77 · 04-26-10, 03:30 PM

AimingHigh, I am from Ukraine. I think that offering me payment by check bet911 simply trying to gain time or even to deceive me. Please talk more about book-to-book payment.

AimingHigh · 04-26-10, 03:47 PM

Originally posted by Govoral77

AimingHigh, I am from Ukraine. I think that offering me payment by check bet911 simply trying to gain time or even to deceive me. Please talk more about book-to-book payment.

Some sportsbooks will have deals with other sportsbooks, so that you can cash out by having the payment sent to your account at another book. Back when I joined SBR, I had a payout dispute and SBR helped me get paid via a book-to-book transfer to BetCris. I didn't have a Cris account, but it was worth opening one just to get my funds.

You need to ask Bet911 if they offer book-to-book transfer and, if so, to which books they transfer funds. Even if you don't already have an account at those books, it might be worth you opening one in order to get your funds out of there fairly easily.

The final thing is that you should note that the receiving sportsbook may have rollover rules for you to meet before you can take a payout from there. They may also have their own withdrawal fees.

dark_knight · 04-26-10, 03:58 PM

Having the same problem here. A couple of weeks ago they stopped Moneybookers payouts citing fraud of some kind, but I did receive a Neteller payout instead. However, they have now stopped Neteller payouts too due to lack of funds.

The annoying thing is that I had requested a Neteller withdrawal early last week and been offered a cheque. I asked when Neteller would be funded and they said they'd hold the request until Friday when they'd have some funds. However, on Friday they sent out an email stating that they had now paid all those players whose info they had on file (which was clearly not true since they had my ID, withdrawal amount, Neteller email address and so on) and that the remaining funds would be paid to those players who emailed back first.

Of course I was then told I was too late and they want my address for a cheque. So either they just pretended they'd paid out to some customers or, very strangely, they seem to have abandoned all the existing requests and decided to re-request it on a first-come first-paid basis.

I tried asking again today when they were expecting to fund Neteller or reactive Moneybookers (seeing as both are still advertised on their payout page) but have received a reply simply stating that they were unable to appropriately fund it last week and to request a cheque instead.

As AimingHigh stated above the concern with cheques is with regards to delays and fees. I'm from the UK so once the cheque arrived (at a huge fee from Bet911 unless you get a free Monday withdrawal) my bank tells me it would take 6-8 weeks to process along with more fees. You can only take out $1500 per withdrawal so it would take months to withdraw my balance. They seem oblivious to this and just state that a cheque is the only option, not even international bank transfer seems to be available.

Think Money Orders may be available (not sure) but only $750 per withdrawal and again large fees.

futbol · 04-26-10, 03:59 PM

I was told by bet911 today that they only do book to book transfers with 5dimes but they stopped doing that about a month ago.

AimingHigh · 04-26-10, 04:05 PM

dark_knight, do you know how the Money Orders fees might compare to those imposed on an overseas cheque? For a European player, it seems possible it might work out to be fairly similar after the bank have taken their fees from processing the converted USD to GBP/EUR cheque payment.

Also, do you know what kind of Money Order it is? Western Union? Something that the OP might be able to pick up easily? If Bet911 have a weekly/monthly free withdrawal, perhaps you could get paid collecting a Money Order a week/(month)? It would seem a lot quicker than waiting for a cheque to Europe, as long as the fees were acceptable.

Sorry to hear about what sounds like multiple payout problems

Govoral77 · 04-26-10, 04:09 PM

Of all written, we can conclude that they just want to deceive us. Who can tell - what organization they were given a license? Where to complain about their fraudulent actions?

dark_knight · 04-26-10, 04:12 PM

Actually, I'm not sure about the difference between Money Orders / Money Transfers. They have these:

Money transfer: Request your payout using person to person transfer.

- Payouts using person to person it will take 5-7 business days to arrive after the date the redemption is processed.
- The maximum withdrawal is $750 and will incur a fee ranging from 32 to 106 USD.
- Request must be made before 10:00 AM EST Monday - Friday.
- If your email is submitted after the established time for example after 11:00 AM EST the procedure will take place in the next day. If it's received on the weekend, the request will be reviewed on Monday.
- Customers are limited to one transaction every 8 days in their name per provider.
- All payouts via Money Gram will be sent to the account holder only.
- Money transfer does not apply for a free withdrawal.
- Contact us at accounting@bet911.com Fees apply depending on the amount requested.

Money Order: Dollars only transactions

Request Money order sent via regular mail takes 10-15 business days to arrive after the date the redemption is processed.
There is a limit of $750 per request does not matter what currency your account is in.
Amounts from $100 to $750 are sent via regular mail fee is $40.
Request must be made before 10:00 AM EST Monday through Thursday. Contact our accounting department at accounting@bet911.com
If your email is submitted after the established time for example after 10:00AM EST the procedure will take place in the next 24 business hours. If it's received Thursday after 10:00 AM EST or weekend, the request will be reviewed on Monday.
Bet911 customers are entitled to one free withdrawal every 30 days via money order, most be requested on Mondays before 10:00 AM EST.

So it looks like Money Transfer is Money Gram, not sure what Money Order is? For the money transfer I'm assuming it'll be $106 fee for $750 so depending on what Money Order is $40 fee for $750 looks better.

I think you are probably right though that it may well be much quicker and cheaper (if they are allowing these methods) compared to cheque.

Thanks for your reply

Bet911 Robert · 04-26-10, 04:20 PM

OK now let me see if I can get this resolved, and I am not going into details, just the basics.
1. Client was offered a check, client refused.
2. We have not refused payment to anyone
3. Moneybookers says a bunch of deposit are fraud, bet911 stops using moneybookers a s a withdraw method until they are sure no other deposit are frauds (bet911 investigating all accounts with moneybookers deposits)
4. By not using moneybookers, neteller was flooded with too many withdraws. No money left in account.
5. Only option for clients is checks.

Thank you

AimingHigh · 04-26-10, 04:24 PM

From the way it's described, it sounds like a Money Order is a bank money order, similar to we'd think of as a banker's draft. The plus with those, is that they shouldn't be able to bounce, unlike a regular cheque. The downside is that it will likely still need to go to a bank to get cashed, so you may be looking at the same fees as the cheque all over again. Plus despite it having the overseas bank's financial backing, your bank may still claim they need time to "clear" it.

ETA: I tried to take a Canadian bank money order in GBP to a cheque cashing place and they refused to cash it, and said it would have to go to my bank.

A Money Transfer would be Western Union, or in their case Money Gram. Once they've sent it, you've got no more fees to pay (other than the conversion) when you pick it up, and it's cash when you collect it.

.... all of the above is my best guess, based on trying to advise family how to send cash to the UK as birthday gifts (imaginative family, lol) from Canada, so I may be off slightly. (Not that it helps in this situation, but we settled on Post Office Money Orders as cheapest and easiest!) Perhaps your UK bank could help?

austin · 04-26-10, 04:28 PM

the fact that they offer a check instead does not necessarily mean slow pay and could be a genuine issue with not enough funds in neteller. i hope b911 will straighten this up for you guys

Govoral77 · 04-26-10, 04:31 PM

Bet911 Robert, I have about 12000 euro in my bet911 account. I want to get your payment in one check. You can pay me the whole amount at once? What is the commission I pay for this?

dark_knight · 04-26-10, 04:36 PM

Originally posted by Bet911 Robert

OK now let me see if I can get this resolved, and I am not going into details, just the basics.
1. Client was offered a check, client refused.
2. We have not refused payment to anyone
3. Moneybookers says a bunch of deposit are fraud, bet911 stops using moneybookers a s a withdraw method until they are sure no other deposit are frauds (bet911 investigating all accounts with moneybookers deposits)
4. By not using moneybookers, neteller was flooded with too many withdraws. No money left in account.
5. Only option for clients is checks.

Thank you

Surely you should be able to give some kind of time frame when Neteller will be funded? I understand that it is not available currently and that a cheque is the only option, but it would be good to know if we are talking days/weeks/months to fund Neteller??

manchester · 04-26-10, 04:50 PM

I can beleive the fraud with moneybookers , not the first time I've read about issues with them , sounds like hacked accounts again. Thanks for explaining this.

The main issue people have , that cheques to your European players come with hefty charges when we come to cash them.

futbol · 04-26-10, 04:56 PM

Why cant you just fund your neteller account???

tommy83 · 04-26-10, 05:19 PM

because of empty pockets i think.
there's other option like money order/money transfer, not just only cheques so don't know why it's 'check only'.

Toit · 04-26-10, 05:25 PM

Originally posted by futbol

Why cant you just fund your neteller account???

Yes, send them a check.

Mikelo · 04-27-10, 01:56 AM

Originally posted by futbol

Why cant you just fund your neteller account???

Good question.

vitalyo · 04-27-10, 02:28 AM

911 taking moneybookers deposits but not doing the payouts

. Blaming it on fraud.
Same thing with Sportsbetting.com and BP . They use some other excuses .But gladly will take your money . How clever

.
I would think if someone who made a deposit via MB a year ago would be clear by now . If there was a fraud it would be witting some period of time .
Very fishy .

dark_knight · 04-28-10, 02:27 AM

Anyone managed to find out how long it might take them to fund Neteller?

Just want to know whether we're talking days, weeks, months or never lol

futbol · 04-28-10, 10:49 AM

I havnt had any replies to any emails I have sent them in the past week.

Robert who was pretty vocal on this forum has all of a sudden gone very quiet.