5D skims $144 from my $3000 deposit today

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  • PD77
    SBR MVP
    • 12-11-09
    • 2380

    #36
    Originally posted by HedgeHog
    Update: 5D Supervisor Max sent me an email last night stating that a one time exception is being made. They credited my account the difference. I really appreciate Optional and SBR going to bat for me. THANK YOU!

    598302904 11/30/19 8:31pm $133.91 $6,527.19 Missing amount for dep 18287640 Reup BTC
    That’s great news! See someone can fix it, I guess it just has to be a large amount. Still doesn’t make it right that the processor is skimming from practically every deposit made to 5Dimes.
    Bitcoin is one of the greatest advancements for sports wagering since the internet. Too bad 5dimes is using it against the players that choose to deposit using it. Be warned 5dimes, sports wagering will soon be legal in a majority of the United States, so nickel and diming your customers deposits is not a good look. You should be crediting 5%-10% over BTC price in good faith, not the other way around. It’s a deposit for crying out loud.
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 61500

      #37
      Originally posted by HedgeHog
      Update: 5D Supervisor Max sent me an email last night stating that a one time exception is being made. They credited my account the difference. I really appreciate Optional and SBR going to bat for me. THANK YOU!
      Great news
      .
      Comment
      • BigJay
        SBR MVP
        • 01-14-12
        • 3485

        #38
        Originally posted by HedgeHog
        Update: 5D Supervisor Max sent me an email last night stating that a one time exception is being made. They credited my account the difference. I really appreciate Optional and SBR going to bat for me. THANK YOU!

        598302904 11/30/19 8:31pm $133.91 $6,527.19 Missing amount for dep 18287640 Reup BTC
        Great news for you. Glad it worked out.

        This “one-time exception,” however, didn’t fix the actual problem that 5Dimes freerolls its customers on Bitcoin deposits.
        Comment
        • DontTailMe
          SBR MVP
          • 03-24-19
          • 2897

          #39
          Originally posted by BigJay
          Great news for you. Glad it worked out.

          This “one-time exception,” however, didn’t fix the actual problem that 5Dimes freerolls its customers on Bitcoin deposits.
          Yeah, I always hate the "one time exception" language. It's good that you got your remedy but they're low-key telling you you're wrong and they're right. It's BS.
          Comment
          • RedApples
            SBR Wise Guy
            • 10-02-18
            • 721

            #40
            Originally posted by DontTailMe
            Yeah, I always hate the "one time exception" language. It's good that you got your remedy but they're low-key telling you you're wrong and they're right. It's BS.
            They did him a favor by not stealing from him, don't you realize? Zero accountability. Joke book.
            Comment
            • dxp
              SBR Sharp
              • 10-06-18
              • 463

              #41
              i always enjoyed getting the "because you're a valued customer"
              Comment
              • ace7550
                SBR MVP
                • 05-08-15
                • 3729

                #42
                "one time exception" = We will be ethical this one time but next time we get the chance to F you over we will.
                Comment
                • DontTailMe
                  SBR MVP
                  • 03-24-19
                  • 2897

                  #43
                  Originally posted by ace7550
                  "one time exception" = We will be ethical this one time but next time we get the chance to F you over we will.
                  "And then you'll be out of options because you already got your one-time exception."
                  Comment
                  • bitcoinLuke
                    SBR Sharp
                    • 05-12-17
                    • 390

                    #44
                    Originally posted by Optional
                    Thanks for posting this info.

                    Helps explain why some people have different experiences than I have had.


                    Not excusing the policy, which seems wrong to me too, but if you never send the exact amount you never have this issue as far as I can see.

                    I always send more than I order, and always get what i expect credited. Every single time.
                    Isn't this thread nice. Several more people complaining about getting screwed on Bitcoin transactions with books, yet you told me in this threadhttps://www.sportsbookreview.com/for...5-minutes.html
                    that it doesn't happen and must me something I'm doing. Maybe you can just admit you had no clue what you were talking about
                    Comment
                    • lonegambler23
                      SBR Hall of Famer
                      • 06-22-16
                      • 9760

                      #45
                      thats why i never deposited with bitcoin now im getting fuuucked not to. i can only cashout with shiiity withdrawl options til my acct hits 0 and i start depositing bitcoin 3 straight times hilarious, theyve let me deposit cc n cash bitcoin every time for years
                      Comment
                      • Optional
                        Administrator
                        • 06-10-10
                        • 61500

                        #46
                        Originally posted by bitcoinLuke
                        Isn't this thread nice. Several more people complaining about getting screwed on Bitcoin transactions with books, yet you told me in this threadhttps://www.sportsbookreview.com/for...5-minutes.html
                        that it doesn't happen and must me something I'm doing. Maybe you can just admit you had no clue what you were talking about
                        I don't think you had any better clue than me what was going on back then, did you?! But you're still a complete dick these days I see.


                        And I'm VERY happy to admit I did not know why different people had different experiences before this thread, and am also happy that we have now found out what was going on and are able to help people with your problem in future. Are you happy to admit you're a prat?
                        .
                        Comment
                        • ace7550
                          SBR MVP
                          • 05-08-15
                          • 3729

                          #47
                          Bitcoin is a great way to deposit. The problem is that some books (5D) are using it to take advantage of their customers.
                          Just use a better book like sportsbetting.ag or Bookmaker. I routinely get more than what I sent when I deposit with bitcoin at these books.
                          Comment
                          • PD77
                            SBR MVP
                            • 12-11-09
                            • 2380

                            #48
                            It's very simple, credit the USD equivalent of BTC after one confirmation. If it goes up, you get more, if it goes down you get less. I have no problem with that but as it stands currently 5Dimes can credit the amount after anywhere from 1 to 10 confirmations and the value you sent can only go down. This is the definition of skimming money off of the top.
                            Comment
                            • HedgeHog
                              SBR Posting Legend
                              • 09-11-07
                              • 10128

                              #49
                              Wondering how 5D's BTC withdrawals are these days because I haven't done one in a very long time. How quick are they and are they skimming on that end too?
                              Comment
                              • PD77
                                SBR MVP
                                • 12-11-09
                                • 2380

                                #50
                                Originally posted by HedgeHog
                                Wondering how 5D's BTC withdrawals are these days because I haven't done one in a very long time. How quick are they and are they skimming on that end too?
                                i requested one last week, from start to finish it was 18 hours including another verification call. The amount received was spot on for what I requested.
                                Comment
                                • bitcoinLuke
                                  SBR Sharp
                                  • 05-12-17
                                  • 390

                                  #51
                                  Originally posted by Optional
                                  I don't think you had any better clue than me what was going on back then, did you?! But you're still a complete dick these days I see.


                                  And I'm VERY happy to admit I did not know why different people had different experiences before this thread, and am also happy that we have now found out what was going on and are able to help people with your problem in future. Are you happy to admit you're a prat?
                                  Ah, very nice. Insults from a mod. Very professional.

                                  If you don't want someone to be rude, maybe next time you should take their concerns seriously instead of brushing them off and saying, "I would have to be thinking it is something about what you are doing."
                                  Comment
                                  • Ant23
                                    Restricted User
                                    • 02-14-19
                                    • 492

                                    #52
                                    Not cool when the mods of a forum start throwing insults at posters. If bitcoinluke retaliated & called you a f"ing brat you would block his account. Can't throw stones when you have access to the pile of rocks.......let that sink in.
                                    Comment
                                    • hustledouble
                                      SBR High Roller
                                      • 11-26-13
                                      • 189

                                      #53
                                      Originally posted by HedgeHog
                                      Wondering how 5D's BTC withdrawals are these days because I haven't done one in a very long time. How quick are they and are they skimming on that end too?

                                      By the standards of basically all other A books, they are not quick.
                                      Comment
                                      • PD77
                                        SBR MVP
                                        • 12-11-09
                                        • 2380

                                        #54
                                        I made another BTC withdrawal late last night from 5D, it was sent about 14 hours for pennies more than the withdrawal amount. It looks like they have the withdrawal process fine tuned, they just need to rethink the deposit process.
                                        Comment
                                        • MadTiger
                                          SBR MVP
                                          • 04-19-09
                                          • 2724

                                          #55
                                          I would be ashamed to be connected to a business that called doing the right thing "a one-time exception." If it's the right thing to do, you do it all the damn time. If it's the wrong thing to do, why are you doing it at all?
                                          Comment
                                          • DontTailMe
                                            SBR MVP
                                            • 03-24-19
                                            • 2897

                                            #56
                                            Originally posted by MadTiger
                                            I would be ashamed to be connected to a business that called doing the right thing "a one-time exception." If it's the right thing to do, you do it all the damn time. If it's the wrong thing to do, why are you doing it at all?
                                            As to the bolded, companies make goodwill gestures just to maintain the customer relationship all the time, so i don't necessarily agree with this part. What is very frustrating is when you are 100% in the right and they are 100% in the wrong and they use that "one-time exception" language. It makes me furious.
                                            Comment
                                            • bitcoinLuke
                                              SBR Sharp
                                              • 05-12-17
                                              • 390

                                              #57
                                              Originally posted by Ant23
                                              Not cool when the mods of a forum start throwing insults at posters. If bitcoinluke retaliated & called you a f"ing brat you would block his account. Can't throw stones when you have access to the pile of rocks.......let that sink in.
                                              Yep, exactly. Calls people names, fine. If a poster called him names, banned.
                                              Comment
                                              • deeppckts
                                                SBR Wise Guy
                                                • 12-19-12
                                                • 830

                                                #58
                                                First off, HedgeHog you seem a little uptight. Have you tried relaxation techniques? As someone who seems to have been around a long time attacking promotions, you should be used to books skimming here and there.

                                                Second, it is a mega square thing to send bitcoin to an address that old. Be glad they didn't claim you must have sent it somewhere else by accident.

                                                Third, here is how their deposits work. If you send the exact amount they request and then the BTC price goes up, they credit you the exact amount you intended to deposit. For example, if you intended to send $1000, you'll be credited with $1000. If the BTC price falls, however, you'll get credited with something less than $1000. In other words, when you deposit they're taking away your upside but making you eat the downside. NOT something good, but that's how it is.
                                                Comment
                                                • HedgeHog
                                                  SBR Posting Legend
                                                  • 09-11-07
                                                  • 10128

                                                  #59
                                                  Originally posted by deeppckts
                                                  First off, HedgeHog you seem a little uptight. Have you tried relaxation techniques? As someone who seems to have been around a long time attacking promotions, you should be used to books skimming here and there.

                                                  Second, it is a mega square thing to send bitcoin to an address that old. Be glad they didn't claim you must have sent it somewhere else by accident.

                                                  Third, here is how their deposits work. If you send the exact amount they request and then the BTC price goes up, they credit you the exact amount you intended to deposit. For example, if you intended to send $1000, you'll be credited with $1000. If the BTC price falls, however, you'll get credited with something less than $1000. In other words, when you deposit they're taking away your upside but making you eat the downside. NOT something good, but that's how it is.
                                                  No doubt I'm uptight when Books try to fuk me up the azz. I'll fight like hell, especially if it's an "A+" Book. Regarding these "relaxation techniques", what works for you when you grab your ankles on a regular basis? Looking for some expert advice. BTW, I have a decent grasp how BTC transactions work so I don't need your lame tutorial. It's irrelevant whether I use a fresh address or a 2 day old one. I should expect to get the "sent time" or "confirmation time" value of my deposit every time. "That's how it is" with every Book I use.....except 5D.
                                                  Comment
                                                  • deeppckts
                                                    SBR Wise Guy
                                                    • 12-19-12
                                                    • 830

                                                    #60
                                                    You tell me I shouldn't be surprised by DSI's behavior and then you are shocked to see that 5Dimes takes shots at their customers, even after Tony's... relocation?

                                                    PS. Due to my obesity (driven by my wealth and love of leisure), I can only dream of grabbing my ankles.
                                                    Comment
                                                    • HedgeHog
                                                      SBR Posting Legend
                                                      • 09-11-07
                                                      • 10128

                                                      #61
                                                      Originally posted by deeppckts
                                                      You tell me I shouldn't be surprised by DSI's behavior and then you are shocked to see that 5Dimes takes shots at their customers, even after Tony's... relocation?

                                                      PS. Due to my obesity (driven by my wealth and love of leisure), I can only dream of grabbing my ankles.
                                                      5D has an A+ rating here, while DSI is now a D+/C- Book at best (my rating, not SBR's). So yes, I was surprised when 5D's blatant crooked BTC processing system was inadvertently exposed by my transaction. DSI, on the other hand, has numerous bonus offer complaints ever since it left A+ Bookmaker family. Worse, DSI has a few confiscation complaints, adjusting clients' balance downward w/o justification. And no, I'm not surprised they didn't honor your original deal. That's how it is with DSI these days. Regarding Tony's "relocation", my guess is that the kidnappers were shorted on their BTC ransom.
                                                      Comment
                                                      • deeppckts
                                                        SBR Wise Guy
                                                        • 12-19-12
                                                        • 830

                                                        #62
                                                        Originally posted by HedgeHog
                                                        Regarding Tony's "relocation", my guess is that the kidnappers were shorted on their BTC ransom.
                                                        Comment
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