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Betfair Exchange. Account closed.
Hello. I played on the Betfair exchange. The account is over ten years old. I received a message that my account is closed. Asked to send proof of funds document and the source of wealth. All documents sent immediately. Account under review from August 3. Support writes: wait. Who had this situation? How long does it take?
Legit UK docs under 3 days
Fake docs maybe never
Cannot fake docs anymore Europe, everything verified with 3rd part companies
There is still no answer from Betfair. My account is under review from August 3. What advice will be? What should I do?
There is not much you can do that will be effective before they come to a decision really.Originally Posted by AndreyPL
They do have an 'Escalations Team' which you can ask to review your account situation: escalations@betfair.com
If you feel like they are just stonewalling, you can tell that escalations email that you are done arguing and want them to issue a Deadlock Message so you can have IBAS rule on the complaint: https://www.ibas-uk.com/consumers/se.../dispute-form/
My story with Betfair is still ongoing. Since August 3, the account has been closed for verification. I sent them all the requested documents confirming that my income exceeds the loss of betfair. And they keep repeating, as if bewitched, that this is not enough. I wrote and explained everything to them in numbers. Nothing helps. What do you advise? Today I filed a complaint at the SBR.
What is your total loss? Over 100k?
It's not that much in their perspective especially in a 4 years span. There must be another reason why they locked your account.
Yet another example of how Betfair are literally the worst book/exchange out there. Never used to be like this but since they floated and merged with PP I think they have cut staff and costs to the bone.
Their staff are absolutely clueless about literally everything, they dont understand sports, betting, their own markets etc. They load so many markets incorrectly, with incorrect starting times, and often they dont go inplay when they should etc
And freezing an account of a client they have had for 10 years is beyond acceptable in the extreme. If they need KYC just ask for it and have a 2 week timeframe after which they can put the account on hold if its not received. And nearly every big user of Betfair is an arber or trader so they should understand that if a client has losses on their exchange, they will have gains on other books/exchanges nearly 100% of the time.
Truely an awful company, I use them out of necessity but I cant stand them, they even robbed me a couple of years back voiding perfectly OK bets.
The first letter from Betfair:
Hi Andrey,
>
> As a licenced operator regulated by a number of different gambling
> authorities depending on jurisdiction, Betfair is required to
> undertake an extra level of due diligence surrounding high value
> clients such as you. This process requires gaining a higher level of
> verification from customers to ensure that they are gambling
> sustainably and responsibly.
>
> As a result of this we are requesting that you provide additional
> information and supporting documentation regardingthe funding of your
> Betfair account. This should include, a copy of a Bank
> Statement/Utility Bill dated within the last 6 months (name and
> address must also be clearly visible), photographic identification,
> copy of the front of the registered card (please cover all digits
> except last 4) and full explanation as to how you are funding your
> account (e.g. Salary or savings, property ownership other income).
> In order to assist with this request and ensure that any disruption is
> kept to the minimum, please be as specific as possible with the
> information so that we can demonstrate that we have enough knowledge
> to be comfortable with your level of gambling activity.
>
> Given our regulatory requirements, we must inform you that you have 8
> Weeks from the date of this email to provide us with the above
> information. If after that time the information has not been received
> your account activity may be impacted.
>
> Whilst we do not wish to unnecessarily inconvenience our customers and
> appreciate the sensitivity of such a request, as a responsible
> operator we take our licensing obligations very seriously. Such
> measures are now standard across the industry and are designed to
> protect you as a customer and Betfair as a company.
>
> Your personal data will only be used for the purpose of satisfying our
> legal and regulatoryobligations. All personal data is collected and
> stored by us in a secure environment in accordance with all relevant
> data protection legislation. All documents will treated with the
> highest confidentiality. We hope that you are able to assist us with
> this request.
If you arb or trade, tell them you fund your account through a gambling/trading/arbing float of X amount that is distributed over several books/exchanges. (you could send them screenshots of winnings from these other books and balances held there) If you are a gambler, that has incurred these losses over the last few years, then I guess they want to know that your earnings/savings are sufficient to cover your losses and will want to see evidence aka payslips or savings.
I even sent them my tax returns confirming my income, which is much more than the loss of betfair.
Did you try the things suggested in post #5?
And trying to tell them your income comes from gambling is a minefield as the level of proof required may be impossible for you to obtain. It has happened before several times.
Tax returns are far better. But they will still also want to know that the funds in the account come from the source shown on the tax returns at a guess.
I wrote letters to escalations@betfair.com
But their answer was not much different from that of a regular support service.
How can I prove that the funds in the account come from the source shown on the tax returns at a guess.
They do not write anything about it. They simply write that the documents submitted are not enough.
The last letter from Betfair support (the Russian-speaking support service answered. Translate by Google):
Hello, Andrey! Thank you for your appeal. As part of the audit, we ask you to provide additional information and supporting documentation regarding the financing of your Betfair account, namely a full explanation of how you finance your account (for example, salary, savings, property, or other income), as well as documentation that confirms this (for example, a document on salary / property, etc.). The documentation you submit should reflect the relationship between your money and receipts to your Betfair account, that is, there should be a clear line that when you replenished your account with Betfair during the periods of 2015-2018, you had money and where did you get it from. Unfortunately, the documents presented earlier are not enough because these documents do not reflect the availability of sufficient funds to fund your Betfair account.
I wrote complaint to SBR. Answer from them:
Thanks for writing. Unfortunately it is with regret that I inform you that this online sportsbook will not discuss details of complaints involving third-parties due to privacy policy. However, in the event that you are unable to resolve the complaint we would suggest that you write the UK Gambling Commission directly to further assist.
They are asking for exactly what I was suggesting they would.
They want to see a trail of money from a bank account your income goes in to, directly to Betfair.
This Russian Betfair office is notoriously difficult to convince one they start these questions
Yes, when it involves this type of KYC, there is no use SBR asking as they wont discuss it.
I deposited the account using Skrill. I sent them a Skrill statement. I sent them a card statement with which I deposited Skrill. I can not understand what else they need?They are asking for exactly what I was suggesting they would.
They want to see a trail of money from a bank account your income goes in to, directly to Betfair.
This Russian Betfair office is notoriously difficult to convince one they start these questions
Yes, when it involves this type of KYC, there is no use SBR asking as they wont discuss it.
They should need no more imho.
But depositing with a cred crd is not the same as depositing money from a bank account.
Is that what you mean? Cred crd money into Skrill?
I store my income on a credit card and make a deposit to Skrill with a credit card.
Do we understand each other correctly?
I am not arguing with you, just trying to give you an idea how the KYC people think.
Can you give a good reason why you would gamble with borrowed money if you can afford to be betting as you do?
Just saying that's what you do wont be enough for them.
I do not quite understand what you mean.
AndreyPL, so sorry about your situation--it sounds like they believe too high a % of your income is used to bet, and even worse to their thinking, exacerbated because it's coming from a credit(instead of debit) card.
On a separate note--you mention pay goes into credit card--so it would seem to me you are doing several very intelligent things to make essentially free money, apart from your gambling winnings...and congratulations are in order.
(A half century ago bank interest rates in a couple of countries were in double digits, MONTHLY- so enterprising minds would get creative)
It sounds like you have a secured credit card, backed strictly by bank account funds. So possibly: your wages are going into that bank account, and you only use that credit, not a debit card, for everything.
The moneymaking possibilities could be endless:
timing the credit charge to fall into later billing cycle (get billed for it two months later and the interest - free payment due grace period is still a third month away)
and further, with a way to pay one card with another one could delay using original funds endlessly, while the earned interest earned multiplies.
Theoretically - without counting any gambling winnings or cash back from purchases - you could be doubling / tripling your money every so often, and further letting that ride thru the years.
I hope everything is resolved in your favor.
I have confirmed my annual income of about 30k.I previously spelled incorrectly. I used a debit card to deposit Skrill.
Just sent a letter that they can not accept documents in Ukrainian. It happened after six months of correspondence.
But they got back to you by coincidence or you talked to them again recently?
Hope you get things sorted out good luck!
if you receive credit (credit card) from a bank, then this is the source of money...
A debt card is a completely different source of money
I mean that you should explain the reason you deposit with Cred instead of Debit card... I do not like suggesting reasons as it sounds like i am trying to help you cheat in my position.
But I assume you do have a logical reason.
They want enough info that if called upon by a court or UKGC, they can show they have a reasonable explanation that you can afford what you bet with them.
(as an aside, how that really helps when you could be with 20 bookmakers is another question the UKGC should answer)
I wrote incorrectly earlier. I used a debit card for deposits to Skrill.
I have been talking to them for half a year every week.
I'm from Belarus. Our tax service accepts receipts for gifts from close relatives. You asked Betfair can you provide a gift agreement from a relative to confirm the source of income?
AndreyPL, it was a great service. And what I know for sure, that they've closed already earlier. Anyway, I've been using that one and this ( url: https://www.tipleader.com/en/bookmakers_rating ) at the same time, and now I know that it's an awesome alternative for me in making bets. They have the most accurate bookmakers ratings for every day.
Last edited by jacksonn2; 04-08-20 at 10:12 AM.
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