Asianconnect and Orbit issue...

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  • Alex1bet
    SBR Rookie
    • 01-16-19
    • 16

    #1
    Asianconnect and Orbit issue...
    Hi,

    Excuse if I am not in the right category, I don't know very well SBR. Can I say, it seems great.

    So my question and issue with them.
    (It is a pity because they were good broker for me...)
    Horse racing in UK.
    During the race I trade many times for horse.
    I took position and before the end of the race... Suddenly the site Orbit suspended during my last trade an I lose some money because of this strange suspending.
    Indeed there was some odds and quote running like 1.3 and 3.2...

    Each time when for UK race, when it is finished the winner is 1.01 or a blank in back blue case! Here not and there was other odds.
    I explained 4 times to Asianconnect that there is a problem or a bug. With a Screen showing that!!

    At the beginning they don't care, then they contacted their Upline... same result... I tried to explain and negociate. They repeatrd as bots 'suspended' without knowing the rules in UK races.
    They are (almost) never suspended BEFORE the end of the race...

    I was fed up with that dispute, take my money and will go to bet IBC I think.
    I need a broker other I cannot use these bookies.
    But before, I think I have to get in touch with specialists here or explain to their licence what they do... You see what I mean! 😉

    Thx for answer Alex.
  • Alex1bet
    SBR Rookie
    • 01-16-19
    • 16

    #2
    Anybody can give me an idea if I can make a complaint?
    Is important please.
    Thx
    Comment
    • littlekona
      SBR Hall of Famer
      • 11-19-15
      • 5242

      #3
      Did the site freeze up or did you get a account suspended or similar messsage? The orbitx site is slower to accept bets then 9wickets esp live
      Comment
      • Optional
        Administrator
        • 06-10-10
        • 61461

        #4
        Originally posted by Alex1bet
        Anybody can give me an idea if I can make a complaint?
        Is important please.
        Thx
        They are a broker.

        Part of the deal is that you don't get book customer service.

        Most brokers would not even talk to you about issues like this.

        You need to be a direct Betfair customer if you want to argue about how the exchange should or should not work.
        .
        Comment
        • Alfie White
          SBR Wise Guy
          • 09-02-17
          • 684

          #5
          Agreed with Optional, but any broker should provide you with a reasoning or proper response regardless of the incident. Also, some brokers have far better CS than normal bookies.

          Also, stay away from Bet-IBC, very shady things happening there lately. That is my honest suggestion at least.
          Comment
          • Alex1bet
            SBR Rookie
            • 01-16-19
            • 16

            #6
            Hi,

            Ok Alfie and Optional but where trading if I am from France for example. We haven't any in F.
            Premium trading is not good as said my tipster and Alfie's warning me about IBC.. Hot situation 😏
            Concerning AC... May be it frozen (technical pb) because when I try to do my last bet to equalize my podition, it said me ' impossible, market suspended' even though there were odds behind 1.3, 3.2 etc... as I said!! Strange.
            AC's a broker ok, but I'm their customer since... 2014 😳 so I think Upline has to care the clients and not writing only it 'suspended' like idiot (excuse but it is reality). They could give me sthng or a free bonus... But nothing! Not elegant 🤔.

            Even though, they're broker they say that they can contact Orbitx with my screen but they did not...I think they don't want to have problem with Orbit but for old customers 🙄...

            On the other hd, I'm their client not Orbitx's client so if I ask with them I cannot, they don't know me...
            So another site of trading may be?
            Now u see better the situation. I can complaint because of negligence of my case?

            Thank and bye.
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 61461

              #7
              Originally posted by Alex1bet
              Hi,

              Ok Alfie and Optional but where trading if I am from France for example. We haven't any in F.
              Premium trading is not good as said my tipster and Alfie's warning me about IBC.. Hot situation 😏
              Concerning AC... May be it frozen (technical pb) because when I try to do my last bet to equalize my podition, it said me ' impossible, market suspended' even though there were odds behind 1.3, 3.2 etc... as I said!! Strange.
              AC's a broker ok, but I'm their customer since... 2014 😳 so I think Upline has to care the clients and not writing only it 'suspended' like idiot (excuse but it is reality). They could give me sthng or a free bonus... But nothing! Not elegant 🤔.

              Even though, they're broker they say that they can contact Orbitx with my screen but they did not...I think they don't want to have problem with Orbit but for old customers 🙄...

              On the other hd, I'm their client not Orbitx's client so if I ask with them I cannot, they don't know me...
              So another site of trading may be?
              Now u see better the situation. I can complaint because of negligence of my case?

              Thank and bye.
              I understand the frustration, but I agree with you thinking AC do not want a problem with OrbitX.

              Reality is that they have probably already reported the problem , which is all they want to do.

              No reason you cannot email ObitX directly yourself btw. info@orbitexch.com
              .
              Comment
              • littlekona
                SBR Hall of Famer
                • 11-19-15
                • 5242

                #8
                Maybe i am wrong but it sounds to me like your issue is the few second delay that orbitx site has...esp in horses live that makes huge difference..i suggest you stay ac88 and use 9wickets for uk races. It is instant matched and site is much better.
                Comment
                • Ruifgalmeida
                  SBR MVP
                  • 04-23-08
                  • 2024

                  #9
                  You're trading and the site crashed? And you could not close your position?
                  If that is the case I think there nothing you can do, it could happen, and it will happen in other places, it is part of the risk.
                  Comment
                  • infotimbo
                    SBR Wise Guy
                    • 10-24-18
                    • 845

                    #10
                    the way I understand it, the site didn't crash, but Orbitz suspended the market although the race was still on (and the market available to bet on Betfair, as indicated by the odd changes visible).

                    So this probably happened in error indeed, but the best thing you could achieve is probably that Orbitz will have a look into it and try to decrease the risk of it to happen in future again.
                    Comment
                    • littlekona
                      SBR Hall of Famer
                      • 11-19-15
                      • 5242

                      #11
                      Originally posted by infotimbo
                      the way I understand it, the site didn't crash, but Orbitz suspended the market although the race was still on (and the market available to bet on Betfair, as indicated by the odd changes visible).

                      So this probably happened in error indeed, but the best thing you could achieve is probably that Orbitz will have a look into it and try to decrease the risk of it to happen in future again.
                      The problem with orbitx of late is that you may hit submit it spins for a few seconds sometimes more...so OP could of submitted wager and by time it processed the market was closed or odds changed...this happens a lot in live horses from my experience....it can be very frustrating. Also site on sports freezing up is frustrating...
                      Comment
                      • infotimbo
                        SBR Wise Guy
                        • 10-24-18
                        • 845

                        #12
                        yeah, Ortib Exchange isn't perfect, but still the best solution when Betfair isn't available directly I've seen so far
                        Comment
                        • Poisec
                          SBR MVP
                          • 07-22-18
                          • 1216

                          #13
                          I don't even know how you manage to trade inplay on horse racing. Website is sluggish as hell. It does not bother me though, because I either gamble or trade offplay. But it is something to be aware of.
                          It's also quite clear to me that Orbit do not want to attract traders to use their service, they are not profitable for them. Hence the minimal stake of 6 euros for instance.
                          Comment
                          • Alex1bet
                            SBR Rookie
                            • 01-16-19
                            • 16

                            #14
                            Originally posted by Poisec
                            I don't even know how you manage to trade inplay on horse racing. Website is sluggish as hell. It does not bother me though, because I either gamble or trade offplay. But it is something to be aware of.
                            It's also quite clear to me that Orbit do not want to attract traders to use their service, they are not profitable for them. Hence the minimal stake of 6 euros for instance.
                            OK but if they're not profitable as you explained with the 6e I saw too, why did they continue?
                            The only way would be to pay the minimum and something suspend before the end of the race.
                            As other said AC must be aware so they are not very honest and I trade correctly.
                            I had another problem with them but they pay correctly and do the job.
                            Their hostess are fun but a bit 'limited'.
                            In this case they could proposed me a bonus of E 50 and I would have continued but.. nothing with a proof... Unacceptable.
                            It is not the first time and they never give free bonus like others bookies or broker...

                            So... they have lost the client +an active friend. I was very active too they 'd have done sthg... I had recent problem on PinnacleSports with danger zone. I took 2 bet in the same time may be 2 seconds. The lowest refunded, the biggest not!! What a f...! Upline incompetent and bit strange repeat they don't... understand lool .. so I can first talk to Orbit and if they don't want submit the problem to their Licence. Indeed it was a almost EURO 100.
                            I cannot accept such thing 2 or 3 times per month.
                            I search another broker for 9 wickets but IBC and premium seem not very good.
                            May be bet in Asia or 365 (for the choice, I know they limit a bit). I will see.
                            I would have open the complaint here but is it possible? 0therxise I can ask for other but SBR is a very good site with sympathic people. Thanks.

                            Alex
                            Comment
                            • Alex1bet
                              SBR Rookie
                              • 01-16-19
                              • 16

                              #15
                              Hi!

                              I come back to you the punters...
                              New big issue with AC & Orbit... (bet & trade blocked in live, wait for bet validation but any, red message :impossible to execute your bet... And so on)!
                              All last week and a bit before during 5 days and AC was aware of the problem!!

                              Indeed many screenshots sent to AC, they give ANY answer... 3 times email sent with screens !
                              Impossible to have a free bet or to be refund after many bets lost because of these issues.

                              What's the matter with them.
                              Are they in bankrupt?

                              Shall I or SBR could contact their Licence...?
                              Open a contest?
                              I'm fed up with their behavior. I am customer since 2015!!

                              Thanks a lot

                              Alex
                              Comment
                              • Optional
                                Administrator
                                • 06-10-10
                                • 61461

                                #16
                                Originally posted by Alex1bet
                                Hi!

                                I come back to you the punters...
                                New big issue with AC & Orbit... (bet & trade blocked in live, wait for bet validation but any, red message :impossible to execute your bet... And so on)!
                                All last week and a bit before during 5 days and AC was aware of the problem!!

                                Indeed many screenshots sent to AC, they give ANY answer... 3 times email sent with screens !
                                Impossible to have a free bet or to be refund after many bets lost because of these issues.

                                What's the matter with them.
                                Are they in bankrupt?

                                Shall I or SBR could contact their Licence...?
                                Open a contest?
                                I'm fed up with their behavior. I am customer since 2015!!

                                Thanks a lot

                                Alex

                                There is nothing SBR can do that I can think of. If they do not want to accept your bets, that's their own commercial decision to make.

                                Please let us know how you go with a complaint to their licensor though.

                                I would be interested to hear.


                                But if you think they are broke, I'd suggest forgetting them totally and getting your money out NOW before you lose it, eh? That would be the only sensible move wouldn't it?
                                .
                                Comment
                                • littlekona
                                  SBR Hall of Famer
                                  • 11-19-15
                                  • 5242

                                  #17
                                  Obviously there is a language issue...orbitx does have issues with horse wagers esp live as it seems to take 3 seconds or so spinning until it matches..with horse market odds moving so fast many times due to this your asking price is gone and no match....the 9wickets software is much smoother and matches instant....have u tried 9wickets?
                                  Comment
                                  • Alex1bet
                                    SBR Rookie
                                    • 01-16-19
                                    • 16

                                    #18
                                    Asianconnect & Orbit issue. Any answer, bankrupt?

                                    Hi!

                                    New issue with AC & Orbit... (bet & trade blocked in live, wait for bet validation long time, red message :'impossible to execute your bet' x 10... And so on)!

                                    All last week during 5 days (!)... AC was aware of the problem!! I have their email repearing always the same 'apologies'...
                                    Sure that they know that word😅 but x times it begins impossible to trade with them!

                                    Indeed I sent many screenshots sent to AC, they give ANY answer showing many many issues with Orbit .. 3 times email sent with screens ! ANY contact possible with Orbit.

                                    Impossible to have a free bet or to be refund after many bets lost because of these issues.

                                    SO, What's the matter with this time.
                                    Are they in bankrupt? AC or Orbit? Both?

                                    Shall I or SBR could contact their Licence...?
                                    Open a contest?
                                    I'm fed up with their behavior. I am customer since 2015!!

                                    Thanks a lot

                                    Alex
                                    Comment
                                    • Alex1bet
                                      SBR Rookie
                                      • 01-16-19
                                      • 16

                                      #19
                                      A little UP because I post the same message yesterday on an other part of the forum without answer...
                                      THANKS for yr advice
                                      Comment
                                      • Poisec
                                        SBR MVP
                                        • 07-22-18
                                        • 1216

                                        #20
                                        Originally posted by Alex1bet
                                        Hi!

                                        I come back to you the punters...
                                        New big issue with AC & Orbit... (bet & trade blocked in live, wait for bet validation but any, red message :impossible to execute your bet... And so on)!
                                        All last week and a bit before during 5 days and AC was aware of the problem!!

                                        Indeed many screenshots sent to AC, they give ANY answer... 3 times email sent with screens !
                                        Impossible to have a free bet or to be refund after many bets lost because of these issues.

                                        What's the matter with them.
                                        Are they in bankrupt?

                                        Shall I or SBR could contact their Licence...?
                                        Open a contest?
                                        I'm fed up with their behavior. I am customer since 2015!!

                                        Thanks a lot

                                        Alex
                                        2 or 3 weeks ago I encountered some troubles with OrbitX, it was impossible to cancel a bet, the issue lasted for like 30 minutes, thanks God I could cancel in the end before it got matched.
                                        There was some technical issues lately, it affects all accounts I guess so nothing about your account personnally.
                                        I am not using Orbit with AC but my broker basically said they cannot do anything if there is a technical issue.

                                        To be honest, technical issues happen on Betfair and they don't refund bets. So you are losing your time looking for a dispute with AC, it's useless in your case.
                                        Comment
                                        • Optional
                                          Administrator
                                          • 06-10-10
                                          • 61461

                                          #21
                                          Originally posted by Alex1bet
                                          A little UP because I post the same message yesterday on an other part of the forum without answer...
                                          THANKS for yr advice
                                          Which of the mutliple threads you have posted about this in since January did you NOT get an answer in?









                                          Unfortunately when you choose to use a broker they make it clear that you do not get support in making complaints to their upline books.

                                          OrbitX is imperfect. it's not as reliable as Betfair. That is just the way it is.

                                          I'm not sure what you are hoping SBR will do for you. We cant make them code their website better. It's reported over and again here in forum threads that it is unreliable. If you do not like it, you can choose to not use it.

                                          And if they are bankrupt as you think, why are you arguing so hard to stay betting there? Save you money and get out now if you believe that!
                                          .
                                          Comment
                                          • Alex1bet
                                            SBR Rookie
                                            • 01-16-19
                                            • 16

                                            #22
                                            Anybody... Woo. What's the matter on SBR?
                                            Comment
                                            • Alex1bet
                                              SBR Rookie
                                              • 01-16-19
                                              • 16

                                              #23
                                              I don't understand your answer.
                                              I have 1 problem in January, we are in... June and the case is different.

                                              I wonder if you read my post?
                                              Comment
                                              • Alex1bet
                                                SBR Rookie
                                                • 01-16-19
                                                • 16

                                                #24
                                                And AC don't want that a punter write to them in case of big issues.
                                                Furthermore, you know they are imperfect but any complaint fill from SBR.
                                                Woo....
                                                I'm working for a broker.. in insurance.
                                                If I say to a customer that I don't transfer his issue.. 🙄 the man will tell me that it's also my work...
                                                Here... it's the same things. But AC do nothing! The problem doesn't come from Orbitx only, but both.
                                                I hope they don't 'share' money of punters because it's very strange...

                                                That' s why I asked for advice how to be refund and a fill complaint.

                                                Have a nice day!
                                                Comment
                                                • Optional
                                                  Administrator
                                                  • 06-10-10
                                                  • 61461

                                                  #25
                                                  Originally posted by Alex1bet
                                                  I don't understand your answer.
                                                  I have 1 problem in January, we are in... June and the case is different.

                                                  I wonder if you read my post?
                                                  I did read your posts. Several times to try and make sense of them.

                                                  And it sounds to me like you are complaining that OrbitX will not accept all your bets. Same as you complained about in January.

                                                  Is that correct? Yes/No?


                                                  If No, do you think you can write one simple sentence like mine explaining the problem, without all the extra words?
                                                  .
                                                  Comment
                                                  • Alex1bet
                                                    SBR Rookie
                                                    • 01-16-19
                                                    • 16

                                                    #26
                                                    Hi,

                                                    All was explained in a post your deleted by someone of yr team?
                                                    I saw that I had the same problems of bugs as @poisec.
                                                    The problem is that AC is knowing the multiple problems of Orbitx bugs, bet blocked, impossible to trade and
                                                    Comment
                                                    • Alex1bet
                                                      SBR Rookie
                                                      • 01-16-19
                                                      • 16

                                                      #27
                                                      Some money lose.
                                                      I am working in Insurance as a sort of broker as I explained and AC are 'not in legal position' like others brokers.

                                                      Indeed, they don't respect their contract giving us a bookmaker which is OK without big issues.

                                                      If not it is THEIR problem too and they have to refund or give a free bonus to bet on Pinnacle for example.

                                                      Indeed it's an incorrect service options and a lack of services from them and the bookie during many days (as Poisic explained too}.
                                                      And Poisic... they have a responsability in offering a functional bookie.

                                                      So, yes Poisic we can write a complaint with SBR because such situation is not acceptable. They keep your money, all was blocked and so on... It's may be easy to do a complaint against their Licence (AC and Orbitx) because they don't care about their lacks and it's not the first time
                                                      Furthermore, they show they are good 'broker'for punters!
                                                      That... it depends and was... before.
                                                      Poisic, you can contact me in MP or DM for the big lack of Orbitx and their broker.
                                                      We will see, ok? I have many screenshots.
                                                      Comment
                                                      • littlekona
                                                        SBR Hall of Famer
                                                        • 11-19-15
                                                        • 5242

                                                        #28
                                                        Dude, your English is just too bad for us to really 100% understand....but if you are complaining about live betting on orbitx I will tell u that it’s bad for everyone....it’s been posted many times in the forum that it’s impossible to use due to the 3 or more second lag....orbitx is fine for what it is and what functions correctly so use it for pre match wagers and ur fine...do not use it for live use 9wickets which matches instant live without any issues....easy soultions as AC88 offers both
                                                        Comment
                                                        • Optional
                                                          Administrator
                                                          • 06-10-10
                                                          • 61461

                                                          #29
                                                          Originally posted by Alex1bet
                                                          Hi,

                                                          All was explained in a post your deleted by someone of yr team?
                                                          I saw that I had the same problems of bugs as @poisec.
                                                          The problem is that AC is knowing the multiple problems of Orbitx bugs, bet blocked, impossible to trade and
                                                          There is no deleted posts. Just some of your threads are now joined into one thread.


                                                          This still sounds like you are just unhappy about the function of the OrbitX website.

                                                          Has this caused you a loss that you think should be reversed? Is that the issue you are asking SBR to help with?
                                                          .
                                                          Comment
                                                          • Poisec
                                                            SBR MVP
                                                            • 07-22-18
                                                            • 1216

                                                            #30
                                                            Write in French please and I'll translate.
                                                            Comment
                                                            • littlekona
                                                              SBR Hall of Famer
                                                              • 11-19-15
                                                              • 5242

                                                              #31
                                                              Guys anyone been having transfer issues between books along with withdrawals with AC88 saying balance is yesterday’s and have to wait till tomorrow even though funds are available in said book

                                                              Ive always thought I has full access to move funds and withdrawal balance posted in my individual accounts same day
                                                              Comment
                                                              • Alfie White
                                                                SBR Wise Guy
                                                                • 09-02-17
                                                                • 684

                                                                #32
                                                                That is standard Asian stuff. Usually, you can only transfer yesterday's balance with Asian books (might be due to change of settlement, accounting stuff etc). OrbitX is not Asian book, so tell them not to be funny and to pay you up.
                                                                Comment
                                                                • littlekona
                                                                  SBR Hall of Famer
                                                                  • 11-19-15
                                                                  • 5242

                                                                  #33
                                                                  every time a dead heat they grade as a loser too!!! frustrating as hell as no way betfair does this....then burden is on me to prove...like they cant look at official race results
                                                                  Comment
                                                                  • Alex1bet
                                                                    SBR Rookie
                                                                    • 01-16-19
                                                                    • 16

                                                                    #34
                                                                    Hey Dude, excuse me, but my English is correct. You are the first people to say that!
                                                                    It's may be because you didn''t know what you could answer...
                                                                    You explained that there are problems.
                                                                    OK but some are differents...
                                                                    9 wickets is a sh... for soccer and tennis.. You have only 1 or 2 bets availables.
                                                                    PINNACLE PINBET88 IS BETTING.

                                                                    If you cannot trade (a little) on a trade market, because because of so many bugs each time (3 times per week for ex.), they have to refund their clients. Easy to understand... Not for you?

                                                                    In French :

                                                                    C'EST UNE NON PRESTATION DE SERVICE RÉPÉTÉE ET UN MOTIF FACILE DE REMBOURSEMENT.
                                                                    EN EFFET. TU PAIES DES COMMISSIONS À UN Courtier EN PARI, C'EST COMME EN ASSURANCE OU AUTRE.
                                                                    SI IL N'ASSURE PAS CE SERVICE ET QUE TU PERDS DE L'ARGENT , ILS DOIVENT REMBOURSER LES CLIENTS.
                                                                    C'EST SIMPLE... SI PERSONNE (!) DÉPOSE UNE PLAINTE , ILS CONTINUERONT À ARNAQUER DES CLIENTS, DES TRADERS. ANORMAL ET ILLEGAL.

                                                                    So, Dude, what's the matter with you? Let me explaining the situation in details.
                                                                    Furthermore, I don't come everyday on SBR and don't see each post about ORBITX.

                                                                    RASSURE MOI ? TU NE TRAVAILLES PAS POUR ORBITX ? 😅
                                                                    Last edited by Alex1bet; 06-20-19, 05:47 PM.
                                                                    Comment
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