[colddeck84]

Hi guys im looking for some thoughts or help to what I should do as I feel Bet2u have confiscated my funds without a fair reason.

This became a very lengthy post so I'm gonna break down the case here:

1. Turned over friday bonus over at bet2u
2. Broke their rule of placing bets on two or more mutually exclusive events.
3. Had my funds of around 1500 usd taken/stolen.

Seams clear cut but I do not think so:
1. They have a max win policy of 2100 USD. (including starting stake)
2. Only 6 days to complete the turnover.
3. turnover of 16x the bonus

My starting stake was 400$ and it's quite impossible to finish this bonus either without many small bets.
Or one could make big bets where one is basically only turning over the bonus but no real chance of winning more than the max win.
I made over 100 bets in order to turnover the bonus and by mistake 2 of them was placed on same match -> draw for 25$ and away for 24$. funny part is that I lost both of these bets.

I think Bet2u angle shooting against their own customers with this rule. Their system could easily detect wagers on the same match and automatically decline those bets. They choose not to make such a system and instead put in place a real shady rule they could use from time to time when they feel like they do not want to pay out.
That's basically it , below is a more lengthy description.

Thanks for taking interest.

I have been a customer at bet2u for about a year and had no problems before this case , although they have taken some time lately to pay out to be honest I think they look for any way whatsoever to not pay out.
Over to my history. First of November I took part in their Friday 100% reload offer, they have had this for some weeks now although their terms gets worse and worse for each weeks that pases by.

I made a deposit for 200 USD in receive their bonus of 200 giving me a total balance of 400. I made a few large bets according to my bankroll and quickly ran the balance up over 1k.

But according to their terms I had to turnover 16x their bonus and as a kicker max win for this bonus is 2100 and that is including the starting stake and bonus.

So with a balance of 1500 I decided to gamble on a lot of different bets with small stakes 5-25$ ish range and was able to complete the turnover with an ending balance of around 1900.

Then I asked for an withdrawl around the 10th of Nov. a few days later I received a memo in my account that I would need to turnover my initial deposit before making an withdrawl and the previous one was cancelled. Ok seams like totally bs after turning over almost 4k but whatever I made a bet of 200 which I lost. And went to their cashier only to get an error when hitting the withdraw button "Internal error"

Then I started the process of contacting Bet2u at the 16th of december I received no response from them until and after I had sent them several emails regarding this matter I got an response from them:

"Thank you for contacting us. There had been a technical error in the processing of withdrawal requests from your account. The issue had been forwarded to the relevant department and has now been resolved. Please make a withdrawal request and it shall be processed successfully. Please accept our most sincere apologies for the inconvenience.

Should any further questions arise, please feel free to write to us again.

Best Regards,
Bet2U Support"

Then around 30 min later I received an email saying that I had breached their terms specifically: "Using the bonus to make bets on two or more mutually exclusive events is strictly prohibited and can result in the cancellation of the bonus."

- Which is correct. I did indeed place a bet duplicate bet x and 2 to be exact . This was done by pure mistake and I Looked through my history and I had placed way over 100 bets in 5 days to complete their bonus and the fact that is only had placed 1 duplicate bet is quite shocking and to be honest it could easily have been more.
I can understand that they have a rule like this in place as it would be possible to abuse the bonus system if not. However here I think they are using their rule as a angle and a low blow. Looking through my bets history specifically the bets they say are the rule breakers : 2 bets of 25 and 24 respectively both of which I lost also.
Coming at a later point like they to confiscate my funds of 1500 USD ish have is beyond ridiculous and they should have no right in doing so.
Is it not the professional part (bet2u) responsibility to make sure such an rule is enforced? They should have their system reject such wagers in fact I know of many sites that does this. But the fact that they use this rule at a later point is beyond unprofessional.

Any help to resolve this matter would be much appreciated .

or is it me that is wrong here ?

[virtozo]

it was raining with bonuses and free bets at bet2u, now it s time for the 'internal errors'! Any excuse not to pay winners. I also got the internal error message on my last withdrawal.

[colddeck84]

In my opinion their friday bonus as well as their previous 30-20% cashback promos are and where unsustainable business but not paying out is a totally disgrace. I thought they were brand building by giving good promotions out as it's not unusual some business goes without profit for some years while building their brand.

I heard SBR was able to resolve some matters with bet2u in the past that's why I came here ..

[JBates]

If this guy was a UK resident he would have to be paid. UK authorities
have issued this:
https://www.gov.uk/government/news/c...gambling-firms


More than fair in my view. This guy has been conned by Bet2u deep down
in their T&Cs. Why didn't they tell him when he made the mistake
instead of letting him carry on gambling. No doubt they thought he would
lose and he wouldn't have anything to withdraw.


It's about time other countries followed the UK. SBR should be pushing
for this in addition to helping this guy. It's a disgrace

[lonnie55]

What has UK to do with this book?

[colddeck84]

Its a wild west out there and the bookies can do as they want . I have read some about different regulations around and UK has way more options when it comes to fighting unfair treatment like this. They even have a small courts claim. and great regulations.

I'm not a UK resident and quite unsure what my options are?
Should I just accept their unfair confiscation ?
Also I trusted this bookie based on their current partnership with neteller.


Any suggestions as what do do would be much appreciate, Is there anywhere I could get an ADR to resolve this issue ?

[Optional]

Its a wild west out there and the bookies can do as they want . I have read some about different regulations around and UK has way more options when it comes to fighting unfair treatment like this. They even have a small courts claim. and great regulations.

I'm not a UK resident and quite unsure what my options are?
Should I just accept their unfair confiscation ?
Also I trusted this bookie based on their current partnership with neteller.


Any suggestions as what do do would be much appreciate, Is there anywhere I could get an ADR to resolve this issue ?

Realistically, you have broken a bonus term at a book that has tricky bonus terms and only a Curacao license.

They won't just change their mind. It's their business strategy.

It's easy for me to say, but you just need to accept responsibility for not reading/understanding the bonus terms, and learn from it. Happy gamblers only let themselves get caught out once like this.



If you don't want to do that, then you can email their Curacao license issuer here complaints@gaminglicences.com

[colddeck84]

Thanks for your reply and link.

They won't just change their mind. It's their business strategy.

- to be honest a book that have such "tricky" bonus terms are flat out stealing money in my opinion. It would take a backend developer around 1 min to restrict such bets automatically but as you said its their strategy to not do so and instead use their "rule" to confiscate funds like in my case.

- This is highly unethical behavior and Im surprised that they can get away this.

but you just need to accept responsibility for not reading/understanding the bonus terms

Anyone could make such a mistake like I have made here. And with their insane turnover and max win rule it's actually quite hard to avoid making such a mistake. If this ever came in court I would dare to say they had no chance at winning.

I guess that for 2019 would be the year to get a solicitor to handle cases like this.

I'm so sick of these bookies.. "Maxbet rules" , "max win rules." "limited for taking shots at lines" and the list is endless of bad practise from these shady sites. If any normal business in my country behaved this way they would be shot down immediately. Why should we accept this behavior online ?

[Optional]

You are right. Others have posted here and lodged complaints just like yours before.

Right now The Netherlands govt is putting a lot of pressure on Curacao to fix the broken system there. So hopefully it will change in the near future.

[colddeck84]

Right now The Netherlands govt is putting a lot of pressure on Curacao to fix the broken system there. So hopefully it will change in the near future.

- This is good news indeed as I live in Norway my only chance at a fair treatment is that the EU can force some rule like the netherlands is trying to as Norway tends to follow EUs regulations. Does not really help at this point . Ill try to drop a complaint to the Curacao but im not very hopeful. I was hoping SBR could help as getting a bad reputation here is certainly not a good business strategy from Bet2u end.

[lonnie55]

my only chance at a fair treatment is that the EU can force some rule like the netherlands is trying to as Norway tends to follow EUs regulations.

Malta (EU) not better than Curacao. They work together with Italian mafia.

No consequences from EU authorities at all.

[Optional]

- This is good news indeed as I live in Norway my only chance at a fair treatment is that the EU can force some rule like the netherlands is trying to as Norway tends to follow EUs regulations. Does not really help at this point . Ill try to drop a complaint to the Curacao but im not very hopeful. I was hoping SBR could help as getting a bad reputation here is certainly not a good business strategy from Bet2u end.

Sure, shoot in a complaint form so SBR has a record of it at least https://www.sportsbookreview.com/sportsbook-complaint/

I should have said that before.


Keep an eye on the news and maybe in a year or so when you see a new licensing and regulation system is in place there, maybe try again at that time if your submission to the current licenser is not fruitful (as expected)

[Optional]

The EU Commision ODR service is supposed to be able to give you advice on cross border dispute options within the EU too

http://ec.europa.eu/odr/

[colddeck84]

Sure, shoot in a complaint form so SBR has a record of it at least https://www.sportsbookreview.com/sportsbook-complaint/

I should have said that before.


Keep an eye on the news and maybe in a year or so when you see a new licensing and regulation system is in place there, maybe try again at that time if your submission to the current licenser is not fruitful (as expected)

I dropped a complaint earlier today. Also thanks for all the tips its much appreciated and Ill make sure to keep those in mind..

[virtozo]

you should file a complaint with their Curacao license body and also complain to Skrill/Neteller for promoting such a shady bookie (they are from UK so maybe you can also complain to that uk CMA-consumer protection if you opened your account at bet2u from their site! they must be responsible for sites they promote).

Enough is enough!!

[colddeck84]

you should file a complaint with their Curacao license body and also complain to Skrill/Neteller for promoting such a shady bookie (they are from UK so maybe you can also complain to that uk CMA-consumer protection if you opened your account at bet2u from their site! they must be responsible for sites they promote).
Enough is enough!!

Thanks for the support. It warms my heart. Maybe the Neteller route is the way to go . But what scares me is that Skrill is/was promoting for 1xBet so im not sure about them anymore...

[Optional]

I dropped a complaint earlier today. Also thanks for all the tips its much appreciated and Ill make sure to keep those in mind..

Maybe your SBR dispute agent will be more positive than me

I've been through it enough times to think I know how it will go though. :\

[colddeck84]

MI've been through it enough times to think I know how it will go though. :\

Not so promising. But thanks for the tip about http://ec.europa.eu/odr/ Ill make sure to check it out. I have been given 4 option more than I had before I came here so this gives me a little hope. the funds they confiscated from me takes some time for me to recoup so I will definitely use the links and tools you guys have provided me with to try whatever I can to get it back.

[lonnie55]

you should file a complaint with their Curacao license body and also complain to Skrill/Neteller for promoting such a shady bookie (they are from UK so maybe you can also complain to that uk CMA-consumer protection if you opened your account at bet2u from their site! they must be responsible for sites they promote).

Enough is enough!!

You would have to complain about FCA somewhere because FCA does not accept complaints from end-users.

[the_gmblr]

Thanks for your reply and link.


- to be honest a book that have such "tricky" bonus terms are flat out stealing money in my opinion. It would take a backend developer around 1 min to restrict such bets automatically but as you said its their strategy to not do so and instead use their "rule" to confiscate funds like in my case.

- This is highly unethical behavior and Im surprised that they can get away this.


Anyone could make such a mistake like I have made here. And with their insane turnover and max win rule it's actually quite hard to avoid making such a mistake. If this ever came in court I would dare to say they had no chance at winning.

I guess that for 2019 would be the year to get a solicitor to handle cases like this.

I'm so sick of these bookies.. "Maxbet rules" , "max win rules." "limited for taking shots at lines" and the list is endless of bad practise from these shady sites. If any normal business in my country behaved this way they would be shot down immediately. Why should we accept this behavior online ?

This is simply not true. Even the Norwegian goverment is pulling worse stuff than this. For example they demand I have to pay 100k in taxes for a year I lost a couple of 100k.... And this is after a couple of rounds with lawyers. I know people who have lost a couple of millions NOK and the Norwegian goverment have charged them 10 million in taxes.

The reasoning for having to pay taxes on sports betting was for a long time only possible to realize trough reading between lines in the pre-work of the law. There you could interpret that with "equivalent types of games that are legal and regulated in the EU" that was written in the law meant "bets from companies that gives their profit to charity". Even though this was not possible to realize without reading the pre-works (and even then still not clear) they dont take any responsibility for that.

You should just give up your case. They have every right to take your money and you should take this as a lesson that you always should read ToC for bonuses and in general when dealing with money. Many people are scamming bookies these days with the bonuses so I understand they are on the alert, even though your case looks to be just an honest mistake. And to be fair, you would never have gotten that bonus if Bet2U did not do this, they would probably be bankrupt now.

My experience with Bet2U were pretty good. Except not sending email when account was under review and long response time on mail, withdraw was processed within an hour. After reading a few post here it looked like the site was a scam, but I guess they are only harsh on people that make mistakes. So thumbs up to Bet2U

[colddeck84]

Do you work for bet2u ?

I also had no problem with Bet2u especially when my account was in the -5k to - 10k range I got the most superb services you could imagine and I knew they had me pegged as a gambling fool. But I was able to turn the account back to the green and that's when the problems began. All the services was gone and withdrawals became slow I think they have extensively gone through the account to look for something they can take use against me ?

Even the Norwegian government is pulling worse stuff than this.

- Don't even get me started about the Norwegian government they are a joke and they have not interest whatsoever in proper regulations they are only interested in their own book which takes 10-15% in profit from each wager

Many people are scamming bookies these days with the bonuses

In my opinion multi accounting is a fair reason to confiscate bonus money.
- But what is scamming really?
The bookies really are pushing what is and is not abuse. I have even seen some sites that have in their term that bonus is only for recreational players? nice rule to have if you are looking to confiscate some money.
Back to Bet2u they don't have many weak lines (pre) only on some obscure leagues where they have very low limits. But they have been running some promotions that are unsustainable and taking part in them is +ev . Its that abusing their bonus? why play at their site at all their odds are quite low, especially on the underdogs.

I would not recommend bet2u to anyone. If you go into the green they start going through your account and start enforcing shady rules. I also heard about a guy who used a vpn = insta confiscation of funds.

If you could project the image of a losing fool like I did you can have a great time at bet2u with superb services.

[sbr67014]

colddeck84

sorry, can you tell me , what is ( green account ) mean in this post . thx

hope you get money back, I know that feeling.

my money is be scammed by Halkbet yesterday. no reason no reply . I feel sad ,angry . I know your feeling , thx...

PS(I use google translate , I English is no good thx)

[colddeck84]

colddeck84

sorry, can you tell me , what is ( green account ) mean in this post . thx

- Maybe your google translate got messed up. I don't understand what you mean ? Green account is not mentioned once anywhere

[Adamakos13]

I make a deposit 250 euros makes 1000 after bonus i make 25k wager and after that i have 2440 euros in my account. They take my money and leave only my first deposit 250 euros is really joke and take my photos of my documents this is the real problem and i have big doubts what they really can do with that. NEVER MAKE DEPOSIT AGAIN TO WWW.BET2U.COM is a scam and thieves.