[nutmegDE]

Hello everyone,

I want to share my experience on Campeonbet with you. I deposited for the first time a few months ago to bet on the World Cup and to play some casino games. I had some success and was able to win 1.500 €.

In october I recognized that my maximum bet was limited to 16 Cent (!) il conversationwithout any reason or information so I had no other choice than to ask for a withdrawal. Here is what happened after I sent all my documents for verification on 16.10.2018:


18.10.2018: CAMPEON: do you use vpn?

ME: no I do not use VPN. I use a standard router (WLAN) from Deutsche Telekom.

CAMPEON: Did you visit another country? Because there are ip that you logged in from different countries.

ME: I have only visited Egypt this year for summer holiday. There I used the WIFI of my hotel.

20.10.2018:

ME: I sent all requested documents four days ago. Can you please give me the status of my KYC and withdrawal.

22.10.2018:
CAMPEON: There is an ip from a different country from Germany and not Egypt.The kyc team will take a further investigation on your account and they will let you know as soon as possible.

ME: as I told you I have never used any VPN connections. I don’t even know technically how to activate this function. I am betting / playing poker for more than 10 years and there where never any issues with my accounts. Maybe you can send me the relevant date where another country appears so I can check out where I have been? This could be a possibility to clear this case.

25.10.2018:
CAMPEON: There is a breach of our terms and conditions(see below the relevant term).Your account found to have other accounts registered from the same IP.Your winnings will be voided,your account will close and next week it will open to take your deposit back.Please check the term below:
> 2.6 Your account must be registered in your own, correct, name and personal details and it shall only be issued once for you and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but we shall not be obliged to do so).
> If we close a Duplicate Account:
> 2.6.1 All bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by you;


I will not accept this decision. My IP is directly connected to the router of the German Telekom. As far as I know they use a server located in Schleswig-Holstein in northern Germany. It is a fact that I only opened one account on this site. In no way I used a second account or another name. No details of my personal Information is connected to anyone else. For me it seems obvious that Campeonbet tries everything to keep my winnings. At first they told me I used VPN. When I asked for details they were unable to deliver any proof. Now they try it with „multiple accounts“ which is very shady. There is no more reaction after I answered them asking for a new decision in my case.

So what can I do anymore? It is impossible to proof something I have NOT done. They are telling lies without any explaation and try to steal money.

Best regards
nutmeg

[SBR Drew]

Please fill out this complaint form and we will assist you.

[lonnie55]

So what can I do anymore?

To say it with a German idiom: Mund abputzen und weitermachen.

There is no chance to get your money back unless you take legal action. The pseudo-licensor in Curacao won't take any action. Usually they ignore complaints from players. As long as you don't have a legal costs insurance that covers your costs better get used to the idea that your winnings are gone.

Most partners of BetConstruct which is the software supplier of Campeonbet are very shady. From 200+ books they work together I would say not even a dozen can considered to be reliable.

Campeonbet probably belongs to the worst group of BC books. They permanantly look for a reason not to pay. If you place one bet on a line that moves to your favor they will instantly boot you.

[nutmegDE]

Please fill out this complaint form and we will assist you.

Thanks for your assistance. I started my complaint before posting this thread.

[REX30600]

I too was robbed of a gain of € 700! This site is a real scam.
What Lonnie55 says is quite true.Flee these crooks