Leonbets deduct 5K Euro from player balance without reason

[slayer8888]

Hi everyone,

I had a 22k Euro balance on Leonbets sitting for a few weeks. Recently I logged in and 5K Euro was missing with no notification from Leonbets. I sent an email immediately and received this reply.

"Your bet was initially accepted at wrong odds and therefore was resettled at the average market odds after the error was discovered"

A bit confused I wondered if I had accidentally bet on a palp. But pretty sure I had not and knowing even if I had it could never amount to 5K I asked what bet. I received this reply.

"All of your bets was initially accepted at wrong odds and therefore was resettled at the average market odds after the error was discovered."

Weird as can be, so apparently all my bets were at wrong odds. I checked my bets at oddsportal straightaway. They were all at average market odds. Some 1 or 2% higher some 1 or 2% lower, on average they looked about bang on as you would expect. So wondering how they could deduct roughly 22% of my balance from my account with no proof of a mistaken odd I asked for an explanation and received this reply.

"Your bets were recalculated based on the average market price. Unfortunately, we cannot provide a detailed report due to technical limitations."

How can they provide no proof of how they recalculated my bets and just steal 5000 Euro from my account? This is nothing short of theft in my eyes. Obviously I asked for more details but they refused to provide anything further.

As a side note I was previously verified with Leonbets when I first set up my account. When I won a decent amount of money and went to withdraw they asked to re verify my account. I then had the worst slow paying experience I have had with a book. They continuously denied documents they had previously accepted! I ended up sending about 10 documents in total, one of which was a selfie having to hold two forms of ID, one in each hand! (I have never heard of that request before). Verification was completed only once SBR intervened. I did withdraw the remaining 17k Euro balance with no issues.

I am working with SBR to resolve this issue currently and will go through regulators if necessary.

[slayer8888]

I also don't arb, only value bet and I don't line shop as I'm limited everywhere so am unable to. Only used Leonbets as it was still on the ever dwindling unused list.

Edited post due to poor wording

[lonnie55]

Would you like to share the relevant bets which were regraded?

[moojoo]

Lonnie looks like all his bets were regraded. If true,what a thievs.

[Optional]

Also the following is conjecture, but valid I think. The reason the balance was sitting for a few weeks was because of my verification issues. The 5K dissappeared right when SBR got in touch with Leonbets. It's as if a manager looked into my account on SBR's request, said "crap, we have to verify this guy, let's take what we can and quote some bullshit from our TOS". Conjecture I know, but I would love to remote view into the conversation which happened.

I also don't arb, only value bet and I don't line shop as I'm limited everywhere so am unable to. Only used Leonbets as it was still on the ever dwindling unused list.

They already had you under KYC before SBR contacted them.

They didn't start it because we tried to assist you. In fact I am not sure you would have seen anything yet if not for SBR contacting their software supplier to complain.

And we are still fighting for you.


Anyway, thanks for that slap in the face. :\

You have made me realize they may not be totally out of line to be concerned about you after all at least. "Just conjecture, but valid I think".

[slayer8888]

They already had you under KYC before SBR contacted them.

They didn't start it because we tried to assist you. In fact I am not sure you would have seen anything yet if not for SBR contacting their software supplier to complain.

And we are still fighting for you.


Anyway, thanks for that slap in the face. :\

You have made me realize they may not be totally out of line to be concerned about you after all at least. "Just conjecture, but valid I think".

Hi Optional,

Sorry but you have misinterpreted what I was trying to say. My fault as my wording was definitely not clear. I think there is very little chance I would have been able to withdraw a cent yet without SBR's help.
What I meant is that it seems like it was a conscious decision from a trader or manager to take the 5K Euro from my balance. It was not just a computer algo regrading bets in a timely manner. I was thinking that conscious decision happened around the same time SBR contacted Leonbets working on my behalf. I'm not at all saying this happened because of your contact. I'm just trying to piece together how they go about making this decision.
I am extremely grateful for the help you have already provided me and as mentioned above I highly doubt I would have a cent of my balance yet if it had not been for you help.

[lonnie55]

If you don't share your bet history we have no chance to form an opinion about your case

[slayer8888]

Would you like to share the relevant bets which were regraded?

It was for all my bets. I will have to check how many bets I got down before being limited but has to be close to 50. They were mainly 3,4,5 leg multis. I would be happy to provide a couple of screenshots of some of the multis you can check against oddsportal if you like.

[slayer8888]

[slayer8888]

[Optional]

If you don't share your bet history we have no chance to form an opinion about your case

He seems to have a proper case. Nothing weird about his betting that I am aware of.

Just a sharp they were suspicious of it seems like. And when put on the spot by their software supplier for us, gave up stalling on the KYC but obviously still don't want to pay him in full and came up with this trick to hold back 5k.

Leonbets did say "all your bets have been regraded" to him when he asked for specifics of which bets.

We still have no explanation for that.

[lonnie55]

Leonbets/Oddsring used to be a weird place ever since I can remember.

Earlier days they had this tactics to reject a bet request but to adjust the price though. They repeated this over and over again until they had a ridiculous low price way below market average WITHOUT adjusting the other side which ended in a 20-30% juice in a market.

Sometimes they have those very exotic markets with pretty decent limits like Estonia Soccer Cup when a first tier team plays a level 4 team or something, matches that are only offered by 1xbet and maybe two to three other square books. Sometimes they have a payout rate of >99% on some markets.

I remember when they gave me a limit refresh two years ago. Every withdrawal via Neteller was done within 60 minutes, some 4-digit payouts went through instantly.

So all in all, I find this a very strange bookie. Some things are extremely positive, other things extremely negative. Not a well balanced book.

@OP: I hope you get your money back.

[slayer8888]

Thanks Lonnie

Would share every betslip I have if it meant getting my winnings back. They basically all look similar to the ones above.

[Jared Brooks]

Until I see a satisfactory response from Leonbets, I will be steering clear of that book. Thanks for giving us a heads up!

[Optional]

No further response yet Slayer.

But expect we will hear from them soon.

[slayer8888]

No further response yet Slayer.

But expect we will hear from them soon.

Hi Optional,

Just wondering if you have heard anything back from Leonbets yet? I'm not sure if my protonmail service is working correctly so might have missed an email and wanted to check in here.

[Optional]

Hi Optional,

Just wondering if you have heard anything back from Leonbets yet? I'm not sure if my protonmail service is working correctly so might have missed an email and wanted to check in here.

No. Will chase up OddsRing again now.

[slayer8888]

No. Will chase up OddsRing again now.

Thanks heaps

[slayer8888]

Hi everyone,

Wanted to give an update here as I struggle to see how this is anything short of theft and I will be updating the title to reflect that shortly. Unfortunately a resolution has not come through the SBR channels yet although we are still trying and of course I am hopeful. I have also just filed a complaint with Kanawahake gaming commission so will keep this thread updated if anything comes from that.

For those who like a few extra details basically Leonbets recalculated a number of my winning bets as mentioned above. When asked for reasoning they sent generic responses as mentioned above but when SBR got in contact they did send through some more specific information and the specific bets which the recalculated. I went through these bets and the odds offered by Leonbets in comparison to other sportsbooks on oddsportal. They were all at market average. What Leonbets did to recalculate is they took the closing odd and recalculated based on that. So for example if I took an odd initially at 2.00 odds and it closed 6 hours later at 1.50 they recalculated my winning bets to the closing odds of 1.50. How sick is that?
It should be noted that I bet on beach volleyball and the lines can often move significantly. A lot of the bets I took did move significantly from opening to closing. But they moved this way across all sportsbooks and as any value bettor knows our job is to beat the closing lines. For a sportsbook to do this is theft, there is no other explanation for it. They did not pay me extra on any bets I took which ended up drifting before closing did they? If this is there logic then I should be paid for all my drifting odds. Absolute scammers.

If anyone has any other pointers as to action I can take let me know as the amount is definitely worth it for me.

I again thank SBR for their help and will do my best to not let these scammers get away with theft.

[dealer wins]

100% rogue sportsbook based on that!

[slayer8888]

Haha well Kannawake Gaming Commission didn't exactly go as planned. Had no idea this was the case. Apparently I need to read TOS next time.

"Hello

Thank you for completing and submitting the feedback form. However when you clicked on the link we provided you landed on the feedback page which states the following before you reach the actual form:
'Please note: If your complaint has been previously addressed by another jurisdiction or you initiate a discussion concerning your complaint on any public forum or you share information about your complaint with the media, you jeopardize our ability to assist you. In any of these situations, we reserve the right to immediately discontinue our investigations and/or efforts to resolve your complaint.'

Since you already filed your complaint through SBR and SBR were in contact with Leonbets concerning your complaint. If you are not satisfied with the results you received through SBR's efforts, you need to go back to SBR. I am sorry but under the circumstances we are not able to assist you.
Regards

Dispute Management
Kahnawake Gaming Commission"

[lonnie55]

what a joke

[qsgsg]

In any of these situations, we reserve the right to immediately discontinue our investigations and/or efforts to resolve your complaint.

"We reserve the right to slack off and be lazy"
A gaming commission that does not want to do its job.

[Optional]

Haha well Kannawake Gaming Commission didn't exactly go as planned. Had no idea this was the case. Apparently I need to read TOS next time.

[FONT="]"Hello
[/FONT]
[FONT="]Thank you for completing and submitting the feedback form. However when you clicked on the link we provided you landed on the feedback page which states the following before you reach the actual form:[/FONT]
[FONT="]'Please note: If your complaint has been previously addressed by another jurisdiction or you initiate a discussion concerning your complaint on any public forum or you share information about your complaint with the media, you jeopardize our ability to assist you. In any of these situations, we reserve the right to immediately discontinue our investigations and/or efforts to resolve your complaint.'[/FONT]

[FONT="]Since you already filed your complaint through SBR and SBR were in contact with Leonbets concerning your complaint. If you are not satisfied with the results you received through SBR's efforts, you need to go back to SBR. I am sorry but under the circumstances we are not able to assist you.[/FONT]
[FONT="]Regards[/FONT]

[FONT="]Dispute Management[/FONT]
Kahnawake Gaming Commission"

What a lame excuse for a regulator they are.

[slayer8888]

Totally, I had to just laugh. Have sent complaints of to Curucao regulators but from what I read on google I will be lucky to even get a reply. Will continue to look at all options I can take.

[slayer8888]

Have not heard anything back from Curucao regulators. Not surprising given what I read on google. Anyone have any other advice on what I can do? I'm willing to push Leonbets hard as this is my living and I plan to do it for the foreseeable future so don't mind running through the mill since I am likely going to face similar situations in future.

[newton0038]

Unfortunately, we cannot provide a detailed report due to technical limitations."


I call bullshittttttttt

[nemsik]

I have same issue with bet2u.com (Thread posted few days back).

Seems to be new way to scam costumers.
In your case they paid you at games closing odds, in my case they cancelled bet without paying me even with closing odds.

Same thing, no details or anything, canceled and thats it.
Also I have contacted with licence issuer, where I was told that this decision was taken in concert with Betconstrcut security team, which makes things more shady.