Hello,
At 7:54 PM I placed a wager at Betonline on Tampa Bay ML at -125 to win $1000. The score was 0-0 and at all live sportsbooks the odds were around -125 at this point. Just a normal bet at a normal line. Then, about 7 minutes later Tampa scored 2 runs. However, I noticed Betonline were not updating their odds at all and kept offering the -125 ML odds for at least 5 more minutes after this score. Obviously many people must have taken advantage of this at this point "bad line" and I must admit myself I could also not resist to wager some more, so I placed some more bets starting from 8:02 PM.
Then, after about 10 minutes Betonline started to realize the mistake and they cancelled all bets. Ofcourse, bets placed after the 2-0 was scored can indeed be cancelled for the "bad line" reason but Betonline voided even my 7:54 PM placed bet, which was placed about 7 minutes before the 2 runs were scored.
I ofcourse went into the livechat but the people there don't have a lot of knowledge and kept on saying that all my bets were placed on bad lines. Trying to point out the time stamp difference couldn't help me there.
I am really surprised by this behaviour cause I have been a customer at Betonline for over a year already, placed over a 100 bets and NEVER had one cancelled before. They always treated me very well.
I hope this cancellation is just an oversight and they did not realize the wager was actually placed at a correct line when score was still 0-0. It's not even a question of 1 or 2 minutes, but cleary 7 minutes before the 2 runs were scored.
So hopefully SBR can help getting this bet graded as a winner. Or at least let Betonline state what they think the exact time was Tampa Bay scored their 2 runs and why my bet was placed at a bad line too.