1. #1
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    RESOLVED - Dotabet confiscated winnings

    Dotabet, which is promoted on Oddsportal, confiscated 2,750 EUR of winnings and closed my account. Their statement on live chat:

    After the review all withdrawals are blocked including your last withdrawal. " main deposit balance and 5000 eur of profit was already paid during the investigation period. final decision is account closure. " this is the remark on your account therefore we are unable to take any further action.
    In other words: the reason for confiscating the winnings is that I already won "enough".

    Just yesterday they told me they had problems with the payment provider and would process the withdrawal until this morning. It turned out as a lie.




  2. #2
    SBR Genie
    SBR Genie's Avatar Moderator
    Join Date: 11-20-14
    Posts: 1,164
    Betpoints: 8101

    Did you actually try reaching them out again and ask the main reason of your account closure?

    $20
    Angelman
    donation 02/15/2018


  3. #3
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    Quote Originally Posted by SBR Genie View Post
    Did you actually try reaching them out again and ask the main reason of your account closure?
    They block my IP. I can only reach them when I use a VPN to hide my IP.

    The chat operator said it's a management decision and he can't give me details.

    Since both Curacaon licensors, Gaming Curacao and Curacao Egaming, replied they are not connected to that site (see below) I asked him about the contact details of their master license holder CIL Curacao Interactive Licensing NV but he refused to give me the information and terminated the chat session.

    Gaming Curacao:
    Dear Sir,
    We are not the Master license holder for this site.

    Regards

    Stuart Goldstein
    Gaming-Curacao.com
    Curacao Egaming:
    Dear Sir/Madam,
    Thank you for contacting Curaçao eGaming.

    Curaçao eGaming has no connection with that site and therefore
    any references made to Curaçao eGaming as one of the Master License holders
    are false and misleading.

    Regards,
    Curaçao eGaming

  4. #4
    SBR Genie
    SBR Genie's Avatar Moderator
    Join Date: 11-20-14
    Posts: 1,164
    Betpoints: 8101

    Please feel free to submit a complaint to SBR, https://www.sportsbookreview.com/sportsbook-complaint/ and lets see what we can do to assist you regarding this matter.

    It is always best to search and know the basic information regarding a certain books before you start to play.

    $20
    Angelman
    donation 02/15/2018


  5. #5
    megapoxy
    megapoxy's Avatar Become A Pro!
    Join Date: 01-17-12
    Posts: 14
    Betpoints: 614

    Seems like similar story with Marsbet, and could be the same people behind it (from Turkey), Betcruise has also a bad name (also using betconstruct software-not that it's their fault) and don't know who else as well

  6. #6
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    For the sake of completeness (from the other thread: https://www.sportsbookreview.com/forum/sportsbooks-industry/3432735-scam-futebol-facil-confiscated-all-winnings-18k-after-6-weeks-200-bets.html#post27325844 ):


    Originally Posted by Optional
    This guy is the one that signs the CIL licenses raoul.behr@hbmgroup.com

    I've tried emailing him without getting a reply in the past.



    Dear Sir,
    Here is their contact :
    http://www.emanagement-group.com/contact-e_management-curacao.html


    Regards

    Stuart Goldstein
    Gaming-Curacao.com




    ___________
    So this guy, Raoul Behr, is a member of CIFA Curacao International Financial Services Association, a member of the Curacao Chamber of Commerce & Industry, the Legal & Compliance Director of HBM Fund Services, the owner and COO of HBM Group, the COO of e-Management and the COO of New Haven e-Zone.

    A person named Herman Behr is the chairman of the board of the Curacao International Financial Services Association, the chairman of the Curacao Chamber of Commerce & Industry, the founder, CEO and principal of HBM Group, the owner, founder, director and CEO of e-Management, the past chairman and a present member of the VBC Curacao Business Association.

    A person named Elaine Behr was the owner & Head of Business Development of HBM Group and the owner and VP Business Development of e-Management and is now the COO of HBM Group and the COO of e-Management Group.This "Behr family" is owning and operating CIL without being linked to it directly, there are only those contract documents that Raoul Behr signed as a managing director of CIL:

    September 2011, Gisèle M. Sjak Shie: https://www.betbigdollar.com/suzhou_cil_certf.pdf
    September 2011, Gisèle M. Sjak Shie: http://www.betgrandprive.com/gpcommo...ertificate.pdf
    May 2012, Raoul A. Behr: https://www.casinovo.com/gaming-license-CIL.PDF
    June 2013, Raoul A. Behr: https://mobile.wonder.casino/wp-cont...ub-licence.pdf
    December 2013, Gisele Sjak Shie: https://www8.betn1.com/wp-content/up...uckyfuture.pdf
    February 2016, Gisele Sjak Shie: https://www.ibetfortuna.com/_up/file...eb-23-2016.pdf

    CIL does not have a web presence either.

    I will try to get in contact with the Behrs but I don't think I will achieve anything.

    It's obvious which kind of business they are running.

  7. #7
    SBR Forum
    Update your status
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 3,949
    Betpoints: 200918

    Dotabet contacted us and asked us to share that they've allegedly talked to the OP personally regarding 'violations of TOS'. We've asked them to expand on this.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017

    SBR Bash
    Punta Cana
    Attendee 1/31/2015


  8. #8
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    I'm in conversations with Dotabet right now and will report the outcome.

  9. #9
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    After a very long email correspondence with David Nicholson, the manager of Dotabet, I agreed to a recalcuation of the bets based on "double maxbets" would not be taken into account and therefore could be voided.

    Unfortunately the discussion with David, supported by Jan from Oddsportal and Matt from SBR, did not lead to a result in the end because Dotabet refuses to reveal their recalculation.

    On Nov 9, David said:
    "Hello,
    Thank you for bringing that to my attention, I've forwarded it to our technical team.

    Regarding our discussion, I'll give you my word I will personally review the calculations behind the deductions and update you.

    Have a good evening,

    David"
    6 days later he replied he has to go away to personal business but one of their managers would take over the case.

    Today I received the email from one of his managers. Here is my correspondence with him:

    Good Afternoon Sir,

    My name is Sulley and I have been asked by David to review the deductions from your account at Dotabet.

    On Review with the finance team the decision has been reached that TOS violations exceeded the amount that was deduced and therefore there is no case to offer further refunds from this point.

    Kindest Regards

    Dotabet VIP.
    _____________
    Hello,



    please send me your recalculation.



    Bastian
    _____________
    Good Afternoon,

    The matter is now closed and final decision is reached, if you would like a copy of your account history for your records I will be happy to forward to you.

    Kind Regards

    Dotabet VIP.
    _____________
    Hello,



    no party involved, SBR, oddsportal or I, will understand your deciscion when you don't reveal your calculation.



    I made a recalculation and sent it to David.



    Why don't you send me your recalculation?



    Bastian
    _____________
    Good Afternoon,

    We have spoken to oddsportal who accept that we have made a reasonable decision, sportsbook review we have reached out to but they have so far not responded to us.

    Kind Regards

    Dotabet VIP.


    According to my recalculation Dotabet has to refund €2,750 - €552.49 = €2,197.51.

    I submitted my recalculation but Dotabet did not submit their calculation and they refuse to reveal it.

    It's sad because after the first conversation with David, I had the impression he was willing to negotiate. In the end, it was just the same old "Fukk off and shut up"-stuff from those bookies, everybody is sick and tired of.

  10. #10
    moojoo
    moojoo's Avatar SBR PRO
    Join Date: 09-02-16
    Posts: 344
    Betpoints: 54

    How did you violated TOS?

  11. #11
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    Quote Originally Posted by moojoo View Post
    How did you violated TOS?
    I did not. But David considered placing the same bet with maximum limit two times a "market manipulation".

    At Dotabet you can place a maximum bet two times before the betting limit goes to zero. On some events I made two of those maximum bets, a solo bet and a multiple bet which contained the same bet.

    It's not specified in their terms that you're not allowed to make those "double maxbets".

    Although I did not violate any of their terms, I made this offer:

    "As a gesture of good will, I would like to pay back all the winnings I made from those "double maxbets". As a quid pro quo you pay me the winnings of the "U17 World Cup Group Outrights - Winner Group A: Ghana" bet which you confiscated. This was a solo bet within your regular betting limits. No double. No multiple. No"manipulation" as you are calling it."

    David said they would re-calculate all bets and refund the amount which was confiscated wrongfully.
    Last edited by Hman; 11-22-17 at 08:32 AM. Reason: Links Removed Per Request

  12. #12
    moojoo
    moojoo's Avatar SBR PRO
    Join Date: 09-02-16
    Posts: 344
    Betpoints: 54

    What a scam. Marathonbet have personal limits,and you can rebet as much as you want.

  13. #13
    Junak
    Junak's Avatar Become A Pro!
    Join Date: 10-23-15
    Posts: 10
    Betpoints: 150

    Hello. I also have problem with Dotabet. They told me that my account is suspended due to suspicious activity. I have around 350 E there. Their chat operator told me that I have to find another Bookie to bet, and they wont to pay me. I can't belive that Oddsportal promote such scammers. What should I do now?

  14. #14
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    Quote Originally Posted by Junak View Post
    Hello. I also have problem with Dotabet. They told me that my account is suspended due to suspicious activity. I have around 350 E there. Their chat operator told me that I have to find another Bookie to bet, and they wont to pay me. I can't belive that Oddsportal promote such scammers. What should I do now?
    Would be good if you open a separate thread. The more scam tagged threads refer to Dotabet, the better we can warn other people from that place when they are googling "Dotabet scam" or "Dotabet review".

    If you used a ref link from Oddsportal, contact them or CC them in your email correspondence with Dotabet.

    Did you already contact Dotabet's manager *****? If not, please send him an email and ask for an explanation:
    Last edited by Hman; 11-22-17 at 08:34 AM. Reason: Email & name removed per request

  15. #15
    SBR Forum
    Update your status
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 3,949
    Betpoints: 200918

    Quote Originally Posted by Junak View Post
    Hello. I also have problem with Dotabet. They told me that my account is suspended due to suspicious activity. I have around 350 E there. Their chat operator told me that I have to find another Bookie to bet, and they wont to pay me. I can't belive that Oddsportal promote such scammers. What should I do now?
    Dotabet is unable to identify you based on what you've shared here. Please submit a complaint with your account ID so that we can ask management to take a look.

    Regarding the OP's post, Dotabet claims that the matter is now resolved, and the OP has requested the removal of the post. However, we cannot wipe away feedback. The OP is welcome to clarify any part of his initial posting if he wishes.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017

    SBR Bash
    Punta Cana
    Attendee 1/31/2015


  16. #16
    Junak
    Junak's Avatar Become A Pro!
    Join Date: 10-23-15
    Posts: 10
    Betpoints: 150

    Hi, I dind't contact their manager yet. I will submit a compaint now. Thank you guys.

  17. #17
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 31,807
    Betpoints: 4305

    @Lonnie.

    If this book tried to blackmail you into deleting truthful posts on SBR or you wont be paid, please post any correspondence saying that.

    I will push for a blacklisting if they want to take that tack!

    $20
    Angelman
    donation 02/15/2018

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  18. #18
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    Dotabet is willing to pay out a big part of my funds.

    As soon as I've received the funds, this isssue can be considered as resolved.

    I will update the thread.

  19. #19
    SBR Forum
    Update your status
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 3,949
    Betpoints: 200918

    Dotabet asked us to share this statement on their behalf so readers can form their own conclusions. Below is the unedited statement.

    "Hello,

    Dotabet took the decision in this instance to confiscate player funds after identifying some betting patterns which were unusual, claims made in this thread that the funds were confiscated due to "double maxbets" are incorrect, and this was expained to the player on several occasions yet he continued to to insist in our correspondance this was the reason.

    "that he/she abides by terms of fair play at all times during use of dotabet account, market manipulation or manipulation to increase stakes beyond the agreed maximum stake will be deemed to be a violation of the Dotabet Rules."

    There is a notable difference between innocent betting patterns and those were are very clearly a proffessional strategy to vastly increase the stakes on certain selections beyond the maximum. In this instance an error in our software was exploited by the player in question very deliberatley and that is the reason funds were seized. The players attempts to inaccurately describe the violations in this thread, which were explained in detail to him via private e-mails, demonstrate further he is well aware of the violations. Furthermore, I took advice of a well respected gaming lawyer who advised that we have acted totally legally.

    I asked this thread be removed, because the majorty of the information in it is incorrect, and deflamatory, suggestions of scam and blackmail are totally unfounded and could easily be proven to be false.

    I want it to be very clear, blatent market manipulation will not be tolerated at Dotabet and funds will be siezed for violation of that condition."

    SBR Bash
    Punta Cana
    Attendee 2/4/2017

    SBR Bash
    Punta Cana
    Attendee 1/31/2015


  20. #20
    SBR Forum
    Update your status
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 3,949
    Betpoints: 200918

    Quote Originally Posted by Junak View Post
    Hi, I dind't contact their manager yet. I will submit a compaint now. Thank you guys.
    We were advised you are free to withdraw your funds after an account audit. Please check your email.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017

    SBR Bash
    Punta Cana
    Attendee 1/31/2015


  21. #21
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    Update on my case:

    It’s stated in point 1.3.4 of Dotabet’s ToS that “a manipulation to increase stakes beyond the agreed maximum stake will be deemed to be a violation fo the Dotabet Rules.”

    As I said in post #11, at Dotabet you can place a maximum bet two times before the betting limit goes to zero. On some events I made two of those maximum bets, a solo bet and a multiple bet which contained the same bet.

    I did not consider those kind of bets being a “manipulation to increase stakes beyond agreed maximum stake” based on term 1.3.4. The software accepts exact two maximum bets on the same event. I did not consider this an error as I know it from other sportsbooks that it’s possible to place more than one maximum bet on the same event.

    In Dotabet’s view this was a violation of their ToS.

    I now understand hat Dotabet did not intend to allow a player to place more than one maximum bet on the same event. Dotabet admits that it was a mistake on their end to not spot the infractions sooner and will now take responsibility for that.

  22. #22
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 393
    Betpoints: 2450

    Dotabet just paid out my funds.

    The issue can be considered as resolved.

    @SBR: Please edit the thread title into "RESOLVED".

    In the end it was a long, hard-fought but fair discussion. Although I still have another perception of the word "manipulation" I can understand Dotabet's point.

    A clearly positive thing is that a discussion took place after all since most sportsbooks try to avoid discussions right from the beginning.

    Thanks @SBR for your support.
    Last edited by lonnie55; 11-23-17 at 11:31 AM.

  23. #23
    ruuudy690
    ruuudy690's Avatar Become A Pro!
    Join Date: 02-21-17
    Posts: 38
    Betpoints: 572

    lonnie55

  24. #24
    Junak
    Junak's Avatar Become A Pro!
    Join Date: 10-23-15
    Posts: 10
    Betpoints: 150

    Hi guys, just to inform you that I just received my funds on my EcoPayz account. Thank you guys!

  25. #25
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 31,807
    Betpoints: 4305

    Good news that both of you are being paid.

    $20
    Angelman
    donation 02/15/2018

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  26. #26
    moojoo
    moojoo's Avatar SBR PRO
    Join Date: 09-02-16
    Posts: 344
    Betpoints: 54

    Very good news,esspecially we all know for sure that Dota site is open to talk with SBR and resolve all possible future problems. Great news,they are good to try now. Think they will get some new signings now.

Top