[lonnie55]

Key facts:
Sportsbook: Futebol Facil (futebolfacil.com) – they call themselves “The only Brazilian site with international license”
Date of registering: by the end of July
Date of account closure: September 14
Number of bets played: 200+
Disputed amount: 18,644.57 EUR
Deposits: 2x500 EUR via Neteller
Bonus taken: None

Here is their final statement:

“Hi, mister xxxxxxx

Our security team has come to the conclusion that you shall not withdraw any of your gains, as you deliberately violated our terms regarding the making of multiple bets on the same events, deeply perverting the odds system to your favor and violating the maximum bet value set by our administration.
We want no further trouble, and so we will give back your money as soon as it is possible. We have no interested in delaying this any more than necessary. (comment: still waiting for a return of the deposited money since September 14 = delay of 6 weeks)
ALL further contact made between you and us shall be through this e-mail, and nowhere else. For spamming and using VPN to camouflage your IP, the chat team was also informed to not talk to you via our Live Chat from now on. (comment: the live chat ignored me whenever I visited the chat, so I had to use another IP to have a chance to talk to them; the problem was: as soon as I mentioned my username they started to ignore me again; they never replied to one of my emails until today) This will be our only official communication line.
Aside from when we give back your money, we have no further affairs to discuss with you. We expect that you kindly take your money and forget all this trouble. We apologize for that, also. (comment: Why do they expect me to forget about it? Why do they apologize?) But we cannot let our player base be corrupted in such ways as the way you gamble (which I know, seems fair to you, but hurts deeply the way our site works (comment: obviously it seemed fair to them too until they noticed that I won’t lose that money anymore (which is what they were hoping for), shut down my account and changed their ToS to legitimate the confiscation). If there are any other actions you want to take as for seeing our decision as unfair, we will not reprehend you in any way, as we respect you as the very educated person you have shown to be. (comment: thank you very much, but for what reason do they kiss asses?)

Your account will not be reopened. It is permanently banned. We will contact you again when your rollback is made. We hope you understand.

Thank you for your time and patience.

- Futebol Fácil Security Team“

They are claiming multiple bets on the same events and violations of the maximum bet have led to the account closure and confiscation of the winnings.

Indeed, I placed proposition bets on some events since they offer up to 150+ proposition bets on some markets. Also I played some single and multiple bets which contained the same event.

So what? Is this their accusation? It’s the most normal thing to place more than one bet on the same event if you find some good value. Every sportsbook allows it.

Now the funny part comes in: At the time I registered and played on their site there was not a term which would have forbidden to make more than one bet on the same event. So what they did was to add the term 19.3 after they closed my account which says:

“19.3 If a player make recurring bets on the same events Futebol Fácil may cancel all winnings due to those bets, as well as block the player until a further investigation decides the ultimate action to be taken. Betting on the same event may pervert the odds system, as well as violate the maximum betting value set by the administration. Futebol Fácil will ensure it makes all due precautions to avoid such violations of the betting system; Nonetheless, this rule applies to any event inadvertently set more than once by the bookmaker.”

Based on 19.3 they legitimized the confiscation.

When I confronted them with modified ToS they first claimed “the terms were always the same”. But as I made them aware of the fact I have a cached version of their site of September 9 and September 22 and could prove that they added a term after they closed my account they suddenly admitted they “actually added the term” but it was “not because of me”.

It’s worth mentioning that they never replied to one of my emails. Their live chat agents are ignoring me since the account closure. Furthermore I am still waiting for the return of the deposited money for more than 6 weeks.

I already filed a complaint with the licensor and will consider a lawsuit in Curacao.

Attachments:
https://www.dropbox.com/sh/s34sr48wo...gPNKVLzMa?dl=0
- Last screenshot (landing page) I made before the account closure
- Bet history of July and August; September is missing because they closed my account before I had the chance to make screenshots; requests to send me the full betting history are ignored by them
- Comparison of ToS from September 9 and 22
- Chat log where they admit they modified ToS

[lonnie55]

My purpose is to inform you about issues I experience with sportsbooks and to make people who are googling the sportsbook aware of it. Comments like “Why did you play there?” are unnecessary since I have good reasons. This is not a complaint but an information.

[moojoo]

They coul update softwate and block you from repeated bets. Pfff bastards.

[lom bylyri]

Why did you play there ?

[Optional]

That's one weird email. I guess it sounds like they don't want to be seen as scammers, if stretching to find a positive in it.

You know what to do if you would like SBR to reach out to them too.

[KS1986]

File a complaint, this sounds really sketchy. GL man

[GigaOuts]

Site like this disgust me, site not only profit from juice but from free roll their customer.
Site that let you parlay to win infinitely amount than they say T & C max pay is only $100,000 after winning it.
Site like Pinnacle & 5dimes won't do that.
Futebol Facil is a scam, you got free-roll by them.

[lonnie55]

Today the licensor replied:

Von:complaints@curacao-egaming.com
An:
CC:"Complaints Mail" Datum:02.11.2017 15:29:11

Dear Sir,

We do not license futebolfacil.com neither.


They are making illegal use of our Seal logo and we take the actions against that.


Best Regards,
CEG

[BigdaddyQH]

If you use an off shore book, this is the risk you take. Stop looking for handouts that they give and start earning your money the old fashioned way. By winning. You guys spend too much time trying to rip off books and you always get nailed to the cross.

[stefan80]

I still do not get how the companies that are providing payment services (PaySafe (neteller, skrill), AstroPay etc) can provide services to such platforms that are running an illegal business (offering gambling services without license) and nothing is happening to stop this trend.

The only place where they paid huge amounts for supporting illegal gambling services is USA...we should consider starting some collective actions against payment providers also... collective litigation with a group of victims may trigger a prosecution in many countries because these payment service providers are conducting international monetary transactions for purposes of promoting illegal gambling activities run by merchants who do not have a license to provide gambling services. For the same accusation Neteller paid almost USD 140 million in US.

[stefan80]

Trade name	Globalstar Investments Limited N.V.
Legal form	Limited Liability Company
Official name	Globalstar Investments Limited N.V.
Statutory seat	Curaçao
Date of incorporation	June 16, 2016
Date established	June 16, 2016
Nominal Capital	1 share(s) with a nominal value of U.S.A. Dollar 1,00
Fiscal year	The fiscal year is equal to the calendar year
Address	E-Commerce Park Vredenberg
Country	Curaçao
Mailing address	Wilhelminalaan 13
Country	Curaçao
Description English	1. The object of the company is to organize, market, promote, manage, support and operate all types of remote gaming activities, comprising of all types of games, betting and other operation of betting exchange, interactive casinos, bingos, lotteries, poker and other interactive games. 2. The business of the company shall exclusively be conducted in an economic zone as expressed in the National Ordinance dated the twelfth day of February two thousand and one (P.B. 2001, number 18).

Official(s)
1
Function	Statutory director
Title description	Managing Director
Name	CMS Trust N.V.
Registration number official	94262

CMS Trust N.V.
Wilhelminalaan 13
P.O. Box 4762
Curaçao, Netherlands Antilles Phone: (599-9) 737 4557
Fax: (599-9) 737 4563
Email: info@cmstrust.com

[lonnie55]

Who is actually a holder of a valid master license in Curacao? It's non-transparent.

Gaming Curacao and Curacao eGaming seem to be the most popular ones and the only ones that can be contacted.

How about e.g. CIL Curacao Interactive Licensing NV? Dotabet claims to have a sublicense at CIL NV (still questionable if sublicenses are legit) but how can I contact CIL NV?

I already contacted the GCB Gaming Control Board Curacao but they did not reply yet.

[Optional]

Who is actually a holder of a valid master license in Curacao? It's non-transparent.

Gaming Curacao and Curacao eGaming seem to be the most popular ones and the only ones that can be contacted.

How about e.g. CIL Curacao Interactive Licensing NV? Dotabet claims to have a sublicense at CIL NV (still questionable if sublicenses are legit) but how can I contact CIL NV?

I already contacted the GCB Gaming Control Board Curacao but they did not reply yet.

This guy is the one that signs the CIL licenses raoul.behr@hbmgroup.com

I've tried emailing him without getting a reply in the past.

[lonnie55]

This guy is the one that signs the CIL licenses raoul.behr@hbmgroup.com

I've tried emailing him without getting a reply in the past.

Dear Sir,
Here is their contact :
http://www.emanagement-group.com/contact-e_management-curacao.html


Regards

Stuart Goldstein
Gaming-Curacao.com




___________


So this guy, Raoul Behr, is a member of CIFA Curacao International Financial Services Association, a member of the Curacao Chamber of Commerce & Industry, the Legal & Compliance Director of HBM Fund Services, the owner and COO of HBM Group, the COO of e-Management and the COO of New Haven e-Zone.

A person named Herman Behr is the chairman of the board of the Curacao International Financial Services Association, the chairman of the Curacao Chamber of Commerce & Industry, the founder, CEO and principal of HBM Group, the owner, founder, director and CEO of e-Management, the past chairman and a present member of the VBC Curacao Business Association.

A person named Elaine Behr was the owner & Head of Business Development of HBM Group and the owner and VP Business Development of e-Management and is now the COO of HBM Group and the COO of e-Management Group.

This "Behr family" is owning and operating CIL without being linked to it directly, there are only those contract documents that Raoul Behr signed as a managing director of CIL:

September 2011, Gisèle M. Sjak Shie: https://www.betbigdollar.com/suzhou_cil_certf.pdf
September 2011, Gisèle M. Sjak Shie: http://www.betgrandprive.com/gpcommo...ertificate.pdf
May 2012, Raoul A. Behr: https://www.casinovo.com/gaming-license-CIL.PDF
June 2013, Raoul A. Behr: https://mobile.wonder.casino/wp-cont...ub-licence.pdf
December 2013, Gisele Sjak Shie: https://www8.betn1.com/wp-content/up...uckyfuture.pdf
February 2016, Gisele Sjak Shie: https://www.ibetfortuna.com/_up/file...eb-23-2016.pdf

CIL does not have a web presence either.

I will try to get in contact with the Behrs but I don't think I will achieve anything.

It's obvious which kind of business they are running.

[piterp]

Another scam the same like 1xbet they make honey trap with odds for arbing after player winnings steal money and Game Over

[lonnie55]

Almost 8 weeks since account closure and they still did not refund my deposit.

Meanwhile I contacted Neteller and asked them for a refund of the deposits since the sportsbook holds no valid license, which means it operates illegaly.

[lonnie55]

Just a quick update.

Reply from Neteller:



My reply:

"Hello,

did I get you right? I showed proof that the merchant Futebol Facil (futebolfacil.com) operates illegaly and you will not take any measures?


You won't reverse the money transfers? You won't even close Futebol Facil's account?


May I remind you of point 16.4.3 and 16.4.9
16.4 Notwithstanding the above, we may, at our discretion, suspend or limit access to your Account (including without limitation, placing a hold on funds in your Account, limiting your ability to make Transactions on your Account, suspending or terminating your Card, and limiting your payment options) remove you from and/or not allow you to participate in any or all of our benefit schemes (including, without limitation, our reward scheme and our promotions) or close your Account, at any time, without notice, in any of the following circumstances:

16.4.3 if we have reasonable grounds to believe that your Account has been used in connection with a Prohibited Transaction;

16.4.9 if we believe your Account or Card has been used or allegedly used, or may be used, in, or to facilitate, any fraud, financial-crime related activity or any other illegal activity;



Money transfers to illegal online gambling sites are prohibited transactions, thus should be reversed.


Why don't you stick to your own ToS?


Regards,
Bastian"

[lonnie55]

Their live support just terminated a chat session where I asked them for a statement on supporting illegal online gambling operator Futebol Facil:

[slayer14]

Neteller cant do nothing about illegal licensed bookmaker

[lonnie55]

Neteller cant do nothing about illegal licensed bookmaker

https://www.justice.gov/archive/usao...ellerdpapr.pdf

[piterp]

They have power to sort out with neteller
https://www.fca.org.uk/

[lonnie55]

Update: Curacao eGaming has not been a licensor of Futebol Facil at any time. Not only the CEG logo on their site is completely fake it does not even make sense as they were actually licensed at Antillephone N.V.

Meanwhile Antillephone N.V. suspended their license: https://validator.antillephone.com/v...tebolfacil.com

[betsander]

Hello,

I have exactly the same complaint about them. They stole 3000 euros without even returning the deposits. Twice my withdrawals were rejected because of "technical errors". Third time of asking they locked my account and blocked me from live chat. Not even a single email about their actions. Disgusting. They had a "valid" license when I signed up this spring.

@lonnie55 Anything I can do to help?

Thanks.

[lonnie55]

Third time of asking they locked my account and blocked me from live chat. Not even a single email about their actions.

So they did not even give you an explanation?

@lonnie55 Anything I can do to help?

Since their licensor already suspended the license there are not many things we can do. What you can do is report them to their ISP: https://www.whois.com/whois/futebolfacil.com

>>Cloudflare received your abuse report regarding:
futebolfacil.com

Please be aware Cloudflare is a network provider offering a reverse proxy, pass-through security service. We are not a hosting provider. Cloudflare does not control the content of our customers.

Accepted URL(s) on www.futebolfacil.com:
https://www.futebolfacil.com/

Hosting Provider:
-----------------

DCLUX-AS 4, rue Graham Bell, LU

Abuse Contact:
--------------

abuse@datacenter.eu



We have notified our customer of your report. We have forwarded your report on to the responsible hosting provider.
You may also direct your report to:

1. The provider where futebolfacil.com is hosted (provided above);
2. The owner listed in the WHOIS record for futebolfacil.com and/or;
3. The contact listed on the futebolfacil.com site.

If you want to go a step further, you could:
- sue their licensor Antillephone N.V.
- sue the payment provider that processed your deposits.

However the amount of dispute is actually too low for a legal case. If you want to learn more about legal cases in Curacao you could contact https://game-protect.com/contact/

[stefan80]

I still believe that we need to find a way to start a collective/ class action against Neteller and Skrill because they are providing services to illegal gambling operators and they help them to steal money from clients. They can not just pretend that they can not do anythings, it's prohibited to provide services fro illegal activities...all financial institutions, including payments operators are liable if they support illegal activities.
I strongly believe that a class action would result a positive outcome for the the players that had been scammed and some large fines (tens/hundreds of millions) for the payment operators...same as happened in USA with Neteller where they had also to close their business.
I would contribute with money to hire a law firm for a collective litigation...something has to happen to stop these frauds. We should send a collection complaint to EU Commission also.

[lonnie55]

Update: Futebol Facil still did not return my deposit. It's been almost 5 months. My emails remain unreplied for more than 6 weeks.

In the meantime they changed the betting software and the look of their website but still do not hold a valid license. If you click on the Curacao Egaming logo bottom left you will get forwarded to a blank site.

[lonnie55]

I decided to publish the email correspondence between me and John David, the representative of Futebol Facil:

https://www.dropbox.com/s/bh6wdhdyeu...funds.pdf?dl=0

The most remarkable statement from John:

But I really need to know something, and, like all the e-mails, this will be stored, so I would like your most formal answer, if you please: When the rollback is made, will you take down any posts on sites/forums/social media where you might have posted negative, hateful or accusatory content about us, or make a retreat descripting how the quarrel has ended? Please be sincere and think thoroughly about what you will do before answering.

[dhristov211]

Why don't you pay 18k if you want positive publicity John?

[piterp]

They are the same story like 1xbet=SCAM

[lonnie55]

It's one thing not to pay winnings, but confiscating deposits is stealing. They have no power to act like that, only a judge has.

[piterp]

Are you expected fair treatment from scam?

[lonnie55]

I'm just wondering why John spent so much time and energy answering to all of my emails (until December), saying that they will return my deposit but in the end they haven't.

Why did he even answer? He could have done it "the 1xbet way" and simply ignore or auto-reply me.

[piterp]

Very simple -they just buy time for themselves to scam more people ,even this john not seems real for me

[2cool4]

They owned 250 eur (70 eur deposit) from me since 04.11.2017. I was talking with John too, he said, that I should wait. Than they started ignoring my e-mails and banned me in live chat. 2 days ago I saw that they moved to new platform, but my login and password was incorrect for new website. I emailed them and they answered that I should send them my old login and password and they transfer money to new platform. When I did it, they banned my e-mail, and I can't talk with them. It is fully scam.

[lonnie55]

They scammed you for 250 EUR (or actually 70 EUR profit for them)?