I dont know what to do. I registered with them long time ago and played several hours a week. Recently I won a little - totally I acumulated around 500 dollars over there.
4 weeks ago after my win they send me an email like this acusing my of chipdumping:
Dear Customer,
Kindly note that your account is temporarily inactivated until an investigation is carried out.
It appears that you have received / dumped chips to / from other players.
We require a valid explanation in order to conclude this matter.
You are also kindly requested to send in a copy of a photo Identity Card/Passport and proof of payment. We require this information to verify that the deposits are legitimate.
SO I ve send them my id and waited what happend. I didnt do what they said so I was calm and only wrote them 2-3 mails asking about whats happening in the invastigation and they answered it is still performing. But then time was passing by and I started be a little worried so I send them further mails. They havent answered for 2 weeks or so and sudenly they send me email like this:
Thank you for contacting us.
Please be advised that your account will remain closed and no funds will be given back to you.
All this according to our terms and conditions regarding chip dumping.
If you have any other questions or queries please do not hesitate to contact us.
I dont know what to do. Later they said they dont need to prove anything only if they think my account is suspicious they can close it. Please help me what can I do now?
4 weeks ago after my win they send me an email like this acusing my of chipdumping:
Dear Customer,
Kindly note that your account is temporarily inactivated until an investigation is carried out.
It appears that you have received / dumped chips to / from other players.
We require a valid explanation in order to conclude this matter.
You are also kindly requested to send in a copy of a photo Identity Card/Passport and proof of payment. We require this information to verify that the deposits are legitimate.
SO I ve send them my id and waited what happend. I didnt do what they said so I was calm and only wrote them 2-3 mails asking about whats happening in the invastigation and they answered it is still performing. But then time was passing by and I started be a little worried so I send them further mails. They havent answered for 2 weeks or so and sudenly they send me email like this:
Thank you for contacting us.
Please be advised that your account will remain closed and no funds will be given back to you.
All this according to our terms and conditions regarding chip dumping.
If you have any other questions or queries please do not hesitate to contact us.
I dont know what to do. Later they said they dont need to prove anything only if they think my account is suspicious they can close it. Please help me what can I do now?
