BetOnline Reactivating Accounts

katstale · 01-25-10, 09:09 AM

This situation certainly has possibilities both for the player and the book. They started out fine enough (although they never did the smart thing with ewallets), but then it was like everybody there was hittin the pipe. Mass paranoia. Everyone's a syndicate player, etc and then extortion followed.

Always had opinionated lines, but just a pain to fund for the player. Can guarantee if they grandfather in some 105 and get Moneybookers at a minimum they will increase their business in short order. Most gamblers are like me. I can have a real short memory for 105.

Thremp · 01-25-10, 09:22 AM

Allegedly there is new management? Some dude named Carl? Who knows. Apparently they are trying to un****tify themselves which is a good idea. I doubt I will post up with the way things look now. But if they do improve, its nice to know they aren't going to leave all the "NFL insiders" out in the cold.

Peep · 01-25-10, 12:03 PM

I got in there late, about a year ago.

Missed the -105 (always been on -110). But I have found them to be a hassle free book with decent limits, opinionated lines and payment like clockwork during the time I have played there.

durito · 01-25-10, 02:13 PM

They reopened mine.

BetOnline · 01-28-10, 09:17 AM

Accounts closed by the security team (multiple accounts, charge backs etc) can be re-examined but are unlikely to be re-opened; anything closed (or stupid limits) done by our trading guys I can fix.

Working on re-opening a low juice brand but need some software tweaks first to make it work right. BUT we are doing dime lines for MLB--step in the right direction.

Thanks for the good words, guys.

Alex

oiler · 01-28-10, 09:20 AM

my theory is if they close your account because they are paranoid.im sure they would do it again.cant trust a book that has their own rules of players who win are cheats,typical book move,would stay away.far away

gman2114 · 01-28-10, 09:24 AM

scary - what the books can get away with.

oiler · 01-28-10, 09:26 AM

yep and they figure they didnt do anything wrong.

katstale · 01-28-10, 11:06 AM

Well, if snack chip dude sends them some cash and gives a good report we will know they mean business. If Alex comes on here and says that Moneybookers is in the works we will also know they have changed course. Old management team listened to no one and were experienced in self-inflicted wounds.

Dimelines in baseball is def a move in right direction. Keep the momentum going?

dark star · 01-28-10, 11:35 AM

My experiences with BOL the past year have been excellent.Seems like positive changes were made.

moonbeam · 01-28-10, 07:11 PM

For european players, there´s no way to deposit or withdraw money at betonline

durito · 01-28-10, 08:47 PM

Originally posted by moonbeam

For european players, there´s no way to deposit or withdraw money at betonline

I don't think they accept anyone not from north america anymore.

cloudagh · 01-28-10, 09:00 PM

Moneybookers is key to my playing there. That's really the most convenient option here in Canada.

katstale · 01-28-10, 09:02 PM

Which is further reason for them to listen to us and get Moneybookers to help out the canucks. When you are limiting yourself to North America. it's like they thought MB left Canada when they abandoned USA. No logic to it at all. Alex acts like he gets it. Should find out soon.

Keith Richard · 01-28-10, 10:11 PM

I still get 105 lines there. I hope they don't take this away from me.

sam b. · 03-10-10, 07:34 AM

Originally posted by BetOnline

Accounts closed by the security team (multiple accounts, charge backs etc) can be re-examined but are unlikely to be re-opened; anything closed (or stupid limits) done by our trading guys I can fix.

Working on re-opening a low juice brand but need some software tweaks first to make it work right. BUT we are doing dime lines for MLB--step in the right direction.

Thanks for the good words, guys.

Alex

Hi Alex. My account was never closed, but my limits on props/futures/horse matchups, etc. were cut to $1. I'm assuming this was done by the old management team. What can I do to lift the restriction?

Thanks,
Sam

siabdo23 · 03-10-10, 08:05 AM

what forms of payments for withdrawals

Tinytimmy · 03-10-10, 07:55 PM

can you fix the 45 second delay I get everytime I make a bet? What do you estimate the new delay will be? Can I pick a number?

Bill Dozer · 03-10-10, 08:36 PM

Guys,

Shoot your account numbers and requests to Help@SportsbookReview.com. We'll consolidate and send in one request. I'm not sure if BO is on the forum daily or checking PMs but email is instant.

Igetp2s · 03-10-10, 10:50 PM

I was denied an account without even making a deposit. Was given some BS excuse about being on some list provided by other sportsbooks. They refused to provide any details about which books supplied them with that list or allow me to reply to any specific charges against me. This was the only book that ever prevented me from signing up.

mtneer1212 · 03-11-10, 12:49 AM

BetOnline, at least under old management, never made me feel very confident about belonging to their book. Maybe it is time to try them again.....

TigerPawsSC · 03-11-10, 12:52 AM

I don't mind this book.

RickySteve · 03-11-10, 02:35 AM

Alex,

You realize people playing under multiple accounts are doing so because the traders closed their 1st one, right?

sam b. · 03-12-10, 09:18 AM

What is meant by "the traders?"

Thremp · 03-12-10, 09:32 AM

Originally posted by RickySteve

Alex, You realize people playing under multiple accounts are doing so because the traders closed their 1st one, right?

lol

RickySteve · 03-12-10, 12:32 PM

Originally posted by Thremp

lol

Case in point.

RickySteve · 03-12-10, 12:44 PM

Originally posted by sam b.

What is meant by "the traders?"

That's British for 'lines manager' or 'monkey that stares at the screen and flings his poo when people win'.

Based on the Brits' well-earned reputation for reckless swashbuckling bookmaking, how long before our good chap Alex here gets cold feet on his take-all-comers philosophy?

sam b. · 03-12-10, 01:04 PM

I am having a major wager dispute with this book now. They are saying my future bet on Syracuse to win the Big East Championship (made in November) was actually for the Big East Tournament. I have been battling them all week and have filed a formal complaint with SBR, but haven't reached a resolution as of yet. It is very frustrating. Here is a copy of the email I sent to Bill Dozer. I'm sure he is working on it. What do you guys think? I hope my tone is not too harsh, but I feel they are completely wrong here...

>>Hi Bill. I filed a formal complaint yesterday about a wager dispute at BetOnline. This morning I called the Operations Manager at The Greek and he confirmed you were the right people to handle it. It has been over 24 hours and I haven't heard back from SBR. I am also expecting a call from the Director of Wagering at BetOnline, and haven't heard from him either.

I have done some more research and have more evidence that something fishy is going on over there. A friend of mine is having the same problem as I. He bets at a site called MVP Club Pro, which offers the EXACT same wagers and the EXACT same odds as BetOnline. Clearly it is an affiliate or credit shop for BetOnline.

Anyway, he said that on his wager detail page, there is an "event date." When he printed his wager detail in February, the event date was 3/1/2010, which is BEFORE the conference tournament. Now, when he looks at his pending wager, the event date has been changed to 3/14/2010, which is AFTER the conference tournament.

It seems to me as though they don't want to pay this bet. The Operations Manager at The Greek concurred with my sentiment. For all of the reasons described on my complaint, the wager was clearly for the regular season. This latest evidence now suggests the management at BetOnline knew it was for the regular season but then changed it when they decided they didn't want to pay.

BetOnline is a B+ rated book, so I hope I am wrong about the intentional changing of the event date. Either way I am still hoping you can help get me paid.

If you haven't seen this already, please see below complaint filed with SBR yesterday.

Thanks!

Date/Time: 03/10/2010 09:44 AM
Sportsbook: BetOnline
Account #:
Type: {_CFWagerDispute_}
E-mail Address:
Alt Contact:
Name of Account Holder:
Forwarding Sportsbook Email: Yes
Authorize to Disclose Dispute Info: Yes
Forum Screen Name to Create:
Description: I bet Syracuse to win the Big East conference championship in November. I made similar wagers at several books all within a day or two of each other. BetOnline is now saying the wager was for the Big East conference TOURNAMENT champion. I feel they are trying to get out of paying the bet.

The bet ticket is simply worded "Conferences - To win the Big East Conference Championship - Syracuse +1200." No mention of a tournament whatsoever.

Some things to consider:

I have never heard of a book offering odds on a NCAA conference tournament in November.

The proposition came off the board right before regular season conference play began.

At the same time they offered odds to win the Big East, Pac-10, Big Ten, etc., they also offered odds to win the SEC East and SEC West divisions. Those are determined during regular season conference play, with the tie-breaker being who is the #1 seed in the tournament. Why would some bets offered at the same time be for the regular season and some bets be for the conference tournament? In November??

SBR A+ rated books like The Greek have already graded the wager as a winner. Note that the wager was worded EXACTLY the same by The Greek. I cut and pasted the info from my graded wagers page at The Greek and emailed it to BetOnline.

Finally, if the bet in November was truly for the conference tournament, why is it worded differently now if you actually bet the conference tournament futures at BetOnline?

I spent at least 2 hours on the phone with them between yesterday and today. I spoke with at least 5 different people there, ranging from Wagering to Account Services to Claims.

JR from Account Services said they were going to turn in all of the facts to their Director of Wagering and he will make a final decision. Today I received a call from Erica in Claims that the final decision was to leave the bet pending.

I feel that I am 100% correct here and I cannot accept their decision. It is CRYSTAL CLEAR to me that when the wager was offered in November it was for the regular season championship. Teams hang banners in their gyms for regular season championships, not conference tournament championships. My research indicates that possibly they are under new management now and perhaps this fact was not conveyed to the new team that took over.

Thank you for your help.

RickySteve · 03-12-10, 02:39 PM

That's a tough dispute. Should have its own thread, not buried in this one.

sportsbetwin · 03-12-10, 03:22 PM

Clever of sam b to put it in here - all the good vibe is undone .....Betonline will make the smart choice and review his wager.

sam b. · 03-12-10, 03:31 PM

Originally posted by sportsbetwin

Clever of sam b to put it in here - all the good vibe is undone .....Betonline will make the smart choice and review his wager.

I hope so. The problem is that it already has been reviewed by BetOnline. I'm hoping this will get the RIGHT people to review it. I only posted here because there are posters in this thread that have experience with BOL. I didn't even know there were changes going on over there until I read it in this thread. If this matter goes unresolved for too much longer, I will give my dispute its own thread. I really can't see how I am wrong here.

pimike · 05-16-10, 06:38 PM

Originally posted by BetOnline

Accounts closed by the security team (multiple accounts, charge backs etc) can be re-examined but are unlikely to be re-opened; anything closed (or stupid limits) done by our trading guys I can fix.

Working on re-opening a low juice brand but need some software tweaks first to make it work right. BUT we are doing dime lines for MLB--step in the right direction.

Thanks for the good words, guys.

Alex

Nor should they be!

I will be sending funds tomorrow and giving them another try. CS on live chat was VERY helpful and patient with my 100 questions.

katstale · 05-16-10, 09:50 PM

Let us know what u think abt that software.

skrtelfan · 05-16-10, 10:10 PM

If someone used multiple accounts because of idiotic low limits due to BetOnline, that's a little different than circumventing the normal limits.

You should probably read the thread about SamB's dispute before depositing there. They refused to pay him on his winning bet for over a month and dragged their feet forever, then acted like they were doing him some big favor by paying him on his bet that they didn't think he deserved to win. I wouldn't trust these clowns with my money.