[pro8]

first of all, I'm new here and my english is very bad. I'm sorry for that. I had an account with Betvictor for about one and a half year maybe. Today I tried to log myself in and the message "account closed" came up. As I have a lot of money in the account (I never had this much so far), I was concerned about the money and I tried to contact the help desk. They wouldn't tell me why my account was closed or what I did wrong. I never had problems so far until last week when I made a payment back to my ******** card and the money never arrived (till now)... As I am not a very experienced better. can someone tell me what I did wrong?

Below you find my conversation with the help desk. I know I got a little angry at the end, but after 30 minutes and always contradictionary statements?! I wanna learn from that, so from your opinion, what can I do better next time? thank you for your help, guys.

13:48:44 : Initial Question/Comment: Login Problem

13:48:49 : System: Thank you for contacting BetVictor Live Chat an agent will be with you as soon as possible
13:48:54 : System: Kim - Contact Centre has joined this session!
13:48:54 : System: Connected with Kim - Contact Centre. Your reference number for this chat session is ******.
13:49:31 : Hello

13:49:42 : My user name is *** and I tried to login in my account.

13:49:49 : The system says: Account is closed

13:49:56 : Contact Centre: May I please ask you to confirm what your username, date of birth and registered email address are?
13:50:00 : please let me know what is going on here!

13:50:10 : username: ***, birth date: ***, email: ***

13:50:24 : Kim - Contact Centre: I am just looking into that for you, one moment please.
13:50:45 : There is a lot money in this account and also many unsettled bets... why are you closing my account without notice?

13:51:44 : Kim - Contact Centre: Your account has been closed by our Traders. I will just confirm if there are any funds remaining in your balance and any outstanding bets for you. All outstanding bets will be honoured and funds returned to your payment method used.
13:52:57 : First, why did this happen?!

13:53:12 : Secondly, I made a payment to my ******** card somedays ago and it still did not arrive!

13:53:25 : What is wrong?

13:53:54 : Kim - Contact Centre: a balance of ****** has been transfered back to your card
13:54:06 : There is more in it and there are unsettled bets

13:54:09 : Kim - Contact Centre: this is a business decision and not personal.
13:54:15 : Which card has it been transferred to?

13:54:29 : What happened to the 3’000 I paid to my ******** card and it still did not arrive!

13:54:34 : I just want my money back.

13:54:38 : Kim - Contact Centre: card ending ****
13:54:42 : Kim - Contact Centre: it has gone
13:54:51 : What about the unsettled bets?

13:55:04 : What about the money from last week?

13:55:20 : Kim - Contact Centre: you have 4 open bets which will be honoured.
13:55:32 : Kim - Contact Centre: Withdrawals take 3-6 working days to be received.
13:55:35 : And what business decision is that? Just closing accounts without notice?

13:55:50 : Kim - Contact Centre: we can close your account at any time.
13:55:53 : You are closing my accounts and you tell me that I have to wait for my money 6 days? seriously?

13:56:11 : I know you can. but WHY are you doing it?

13:56:28 : Kim - Contact Centre: it is normal with all withdrawals back to card regardless of the state of the account.
13:56:47 : I want it on my moneybookers account. is this possible?

13:58:19 : Kim - Contact Centre: no moneybookers is not an option
13:59:00 : Kim - Contact Centre: apologies, I can cancel the withdraw and re-send it back to money bookers
13:59:04 : Kim - Contact Centre: I am just looking into that for you, one moment please.
13:59:33 : yes please!

13:59:41 : moneybookers-account is ***

14:00:14 : Kim - Contact Centre: that has now been done, that is quicker for you
14:00:26 : thank you.

14:00:42 : Kim - Contact Centre: You're welcome. Is there anything else I can help you with?
14:00:53 : yes, I would like to know WHY my account was closed

14:01:29 : I know that there must be the reason maybe I understand better if you tell me why

14:01:38 : "business decision" is not an understandable reason

14:02:14 : Kim - Contact Centre: as mentioned it is a business decision, - 5. BETVICTOR reserves the right to refuse the whole or any part of any bet request for any reason. We also reserve the right to close any account without obligation to state a reason. No Duplicate accounts are allowed - one account per customer.
14:02:31 : I did not have more than one account.

14:04:04 : Kim - Contact Centre: The traders make these decision and is final, unfortunately, it is a business decision and not personal.
14:05:03 : that means no one wants to be repsonsible for this decision? is this how you work? "the others made it, i'm sorry"... then please ask the traders... sorry, but this is not client friendly... after all, I was a client of yours

14:07:39 : Kim - Contact Centre: I fully understand how fustrated you must be - a Traders decision is final.
14:08:02 : I am not frustrated by the decision itself

14:08:09 : I am frustrated by how you are handling it

14:08:12 : Kim - Contact Centre: Our security team has informed me that you are unable to withdraw back to Moneybookers, you can only withdraw back to your depositing method
14:08:28 : 5 minutes ago you told me that it is possible?

14:08:44 : last time it was possible, this time not?

14:09:44 : Kim - Contact Centre: I have tried to process the withdrawal but no deposits have been made.
14:10:35 : I would like to make a deposit but unfortunately my account is closed....

14:10:54 : I am sorry, but the way you are handling this is really inacceptable... I am saying that as a paying customer of yours

14:10:59 : Kim - Contact Centre: you can withdraw back to your card that your deposited with.
14:11:06 : yes, do this please.

14:11:13 : Kim - Contact Centre: which was orginally done
14:11:18 : I did not deposit this with the card you were mentioning above!

14:11:44 : Kim - Contact Centre: a withdrawal is meant
14:11:45 : I never deposited something with the card ***9528 you were writing above!

14:11:57 : Kim - Contact Centre: done for you now
14:12:00 : there were other cards in process, but certainly not 9528

14:12:03 : on which card?

14:12:19 : Kim - Contact Centre: you only have 1 on the account to withdraw back to
14:12:34 : the one I paid with?

14:12:43 : Kim - Contact Centre: yes
14:12:51 : tell me the number please, I have several cards and unfortunately I do not see into my account at the moment

14:13:14 : Kim - Contact Centre: Withdrawals take 3-6 working days to be received.
14:13:40 : on which card?

14:13:54 : Kim - Contact Centre: 9528
14:13:59 : Kim - Contact Centre: Is there anything else I can help you with?
14:14:10 : listen to me please

14:14:18 : I never made a payment with a card ending 9528

14:14:23 : that's what I trying to tell you

14:14:46 : so, please tell me if the payment was made on the card I used to pay money into my account or not

14:15:17 : you are contradictary all the time

14:15:59 : Kim - Contact Centre: In that case you will need to provide ID before a withdrawal will be authrosied.
14:16:23 : ok, 5 minutes ago I asked you the following:

14:16:31 : 14:12:34 : the one I paid with?

14:12:43 : Kim - Contact Centre: yes
14:16:36 : you say yes!

14:16:45 : and now you say that it is another card?!

14:16:55 : are you kidding me?

14:17:34 : Kim - Contact Centre: The withdrawal has been accepted by the system, but you may be required to produce ID, as you have never deposited with this card.
14:17:44 : Kim - Contact Centre: Which will probably be the case.
14:17:52 : Kim - Contact Centre: please send to Help@betvictor.com
14:17:55 : what do you think how I deposited my money

14:18:21 : I just want it back to the card I paid in with....

14:18:26 : or to moneybookers

14:18:41 : Kim - Contact Centre: it will not accept withdrawals only deposits
14:18:48 : you did accept my payment into the account with the card, but do not accept the money be transferred back?

14:19:04 : Kim - Contact Centre: as a **********
14:19:21 : ok, now I know at least which card it was.

14:21:54 : Kim - Contact Centre: the only card available to withdraw back to is 9528
14:22:09 : Kim - Contact Centre: and we will need ID
14:22:29 : now you want an ID additionally? that gets better and better.

14:22:40 : I guess you just want to keep my money? is it that?

14:23:14 : Kim - Contact Centre: no we do not not, please send in yur identification and then we can process the funds asap.
14:24:00 : ok, you will have it in ten minutes. btw: I am still waiting for the funds last week - this is why I think something is going wrong here...

14:24:34 : Kim - Contact Centre: Please accept my apologies, we have now authorised the withdrawal
14:24:49 : Kim - Contact Centre: it has gone back to card ending 9528/
14:24:59 : Kim - Contact Centre: and will take 3-6 working days to be received.
14:25:30 : and do I now have to send ID or not?

14:25:39 : Kim - Contact Centre: Sorry you feel that way.
14:26:08 : Kim - Contact Centre: you withdrawal has now gone
14:26:16 : so, no ID?

14:26:20 : that was my question

14:26:59 : Kim - Contact Centre: Looking at your account you have previously sent in ID.
14:27:03 : yes I know

14:27:19 : I also previously released funds to moneybookers

14:27:27 : as said, you do not know what you are saying

14:27:37 : one time this, another time that

14:28:28 : and do I now have to send ID or not?

14:29:24 : Kim - Contact Centre: I think you will be best to send the ID, so that no further withdrawal or winnings will be cancelled
14:29:29 : Kim - Contact Centre: you still have outstanding bets
14:29:39 : Kim - Contact Centre: please send to help@betvictor.com
14:30:48 : what happens with the outstanding bets?

14:31:19 : Kim - Contact Centre: they will be honoured and any winnings sent back to the same method

[onemoregoal]

Your english is fine. Cant you give them a phone call and ask to speak to a manager?
They dont have to give you a reason to close your account, but they DO have to notify you. Ask them why werent you notified.
Dont worry, it sounds like you have just won too much money - you have given them ID and your money is safe... just call them.

[hunter111]

Your english is fine. Cant you give them a phone call and ask to speak to a manager?
They dont have to give you a reason to close your account, but they DO have to notify you. Ask them why werent you notified.
Dont worry, it sounds like you have just won too much money - you have given them ID and your money is safe... just call them.

BV do not notify customers, when they are closing accounts.
It`s there normal process, to me and to others in the past and in the future too.

They are limiting very fast and closing accounts from one to the other day, but you will get all the money.
They are no frauds but typical english limitators

[pjesnik24]

nothing wrong, you will get your money. just go to another UK bookie until they limit you all

[spider]

welcome to the club. don't worry you will get all your money back. you just can't play there anymore.

[Joey Zaza]

Normal practice from VC. As with all UK books, they have completely lost all credibility.

By saying their traders closed the account, they are basically admitting that their traders are really poor at the job they are paid to do, and they are not willing to back their trader's view in the market place.

I'm sick of seeing VC adverts on TV. But they can make it up as they go along. Absolutely sickening.

[adri]

Betvictor has gone wild ultimately. closed my account after I won just 300 euros...

[Scooter]

I had mine closed as well - As they said they will pay you.
There's never an explanation.

[caveira]

Don't worry! VC is a joke book! Stay out!

[pro8]

at least I received the first part of my money today.

[andywend]

Pro8, the vast majority of sportsbooks will either severely limit the amount you can bet or close your account if they feel you are a winning player long-term. What happened to you is EXTREMELY COMMON. There are a few books out there that will let you win as much as you can but those books don't make the same kind of line mistakes as BetVictor did. If you're able to win betting on legitimate lines, you have nothing to worry about, just open up an account at pinnacle or Bookmaker.

[shaunovery]

nothing wrong here the typical reason account limited orckosed is our traders have made a business decision. as for your withdrawal uk bookies it always takes between 3-5 working days to your funds to be back in your bank some are quicker some are longer b365 usually within 2 days betfair 2 days sporting index 3 days

and as for your money bookers withdrawal you can only withdraw to your deposit method

on a side note I wouldn't use bet victor as my main account just much bigger options here in the uk

[meeemeee]

hehehehe betvictor are trash ... none of the chat advisors have a clue ... i went on the other night and do what i ushelly do when i win .. hi can u please stop me being able to reverse withdrawl.. i said erm use can use have done it before .. no we cant . one moment please.. ok ive contacted security there going to transfer it in the morning .. i went feck them reversed the cash then got up to £350 .. then banked it 10 mins later done the same asked them to remove the reverse..no we cant i said ahh bugger it .. so today it would ushelly be in by now i contacts them gets the 3-6 days crap .. i thought id never get one over on them then today £600 appears in my account...they paid the £250 that i first said can u stop me reversing ...along with £350 on top .. i done the normal human thing and transferd the lot to a different bank account not herd anything from them ..remember when they had specials on £20 on the first race at Ascot or something and get a free £20 bet along with 15 spins on a fruity .. the bet lost so i done the spins got £34 tried to bet it they said oh u need to turn it 40x or something i went seriously .. i then stuck it on £5 spin bang £1600 pounds .. i kept spinning the 40 times out won 1500 they didn't like it but bugger them .. ive also had arguments about the in play virtual .. i bet 150 on a dog the race didn't play oh it didn't win they said .. i didn't no this .. i got a silly 40 back or something .. so with them doing this today its called karma bitches even tho its only 250 i screwed use for , And i will be trying it again ... as use say .. kind regards xxxxxxxxxxxx

[theballsflop]

i got a headache trying to read above poster's stuff.

anyway threadstarter, they probably closed your account cos u win too much and they think u're a professional gambler. take it as a compliment, they're afraid of u. dont worry about the funds, seem like they will give back everything they owe u.

Take your business to the bigger boys.

[jjgold]

Bet victor is one of quickest books to limit wagers in the world

Summarize your complaint better