Expekt.com - Problem in Live Betting

[ltqrts]

Hello users and team SBR!

This week I was betting in the live of the game of feminine tennis Wozniacki x Azarenka.

I selected that the bet that Azarenka would win that encounter (market 1X2), I placed the value 140 euros and I clicked in OK to confirm.

The bets are long from 5 to 10 seconds for they be processed and they enter in the system. After 5 seconds of me to have clicked, the bets of the market 1X2 were unavailable. They were just available winners' bets in games in set.

But any mistake was not shown in the processing of my bet. Then, I thought that she would usually enter, in the market 1X2.

But, for my surprise, when I went to look in the momento my history of pending bets, I saw that the bet that entered in the system was a winner bet of game, and it doesn't bet in the market 1X2.

Fastest, I went in the live support chat, to inform the mistake, because this is the correct procedure to be done in all sportsbooks: to inform in advance before of the event to happen.

The person of the support, ordered me to send an email informing on that, so that the bookmakers verified the problem and they annulled the bet, after they verify the logs, the schedules that I informed the mistake before the bet to happen. I made this.

Then, after days waiting, I received an email:

"Even though the bet you had placed would have been lost, we have credited your account with 70 Euro, equivalent to half the bet you have placed as a goodwill gesture for the inconvenience caused."

Goodwill!?!? For a problem of the site, that alters my bet, me bet in X and the site it alters for Y, do they speak about goodwill?!?!

Then, I sent an email answer, complaining about that, that the correct is me to receive the 140 of my bet. Independent if me would get right or to miss the bet of the market 1X2 (in Azarenka, that lost the game), I should receive the total 140 yes, because I make trading in live bets (I bet in her, for some time then, to do an against it bets in Wozniacki, and with the problem, I could not make any against it bets, because my bet in Azarenka didn't enter in the system, as I wanted).

Then, I received an other email:

"You claim to have pressed on one selection, and got a bet on the other. We have checked our chat logs, and could see that you contacted us immediately after you noticed this and we therefore decided to give you the benefit of the doubt, and offer your a goodwill bonus of $70, even though we have no proof of what you clicked on.
However, please note that in any case you had bet on Azarenka and Wozniacki won, and therefore your bet would have been a loser anyway, and therefore we can not offer you more than the $70, which have already been given to you."

As all can see, they confirmed to have verified the log of my chats with them, that informed before the event of the bet to be begun. Ok. But, soon after, notice the absurdity: "please note that in any case you had bet on Azarenka and Wozniacki won, and therefore your bet would have been a loser anyway". Speaking this, they affirm that this problem can happen there in the live betting (what is a bug), then he/she should not be considered if I would get right this or not, because they don't have as knowing if I would bet later in Wozniacki or not, and who does trading, he/she always does against bets.

Then, if Azarenka had won the encounter (market 1X2), do you believe that they would just return the 140 better, or also my profit? With certainty, they would just return the 140!!!

To speak that they returned only 70 of the 140, for the reason of Azarenka to have lost the game? That doesn't exist, it is an absurdity! It doesn't interest if she win or ost, what is here in check it is the fact of my bet it it was altered and totally entered in the system another one different from the one that I selected, during a period of processing of the bet, where it was impossible I to do any alteration that avoided this error. And, after some time of having bet in Azarenka, I would close the trading betting in Wozniacki, what didn't do, because in the history it was not the bet of Azarenka that I did.

The important in this everything, is that I informed the mistake before the event to happen, and this they already confirmed for the logs. Then, it doesn't interest if I would get right or it would miss the bet 1X2 in Azarenka. Then, I believe that the correct is the complete 140 they be returned. and not just half of this 70.

Independent of the value to be of only 70, that is the one that lacks be returned to complete the 140, me leaning that the subject is they to do what is right. Be $10000, $100 or $10, it doesn't interest. I won't die because of $70, but it would like that was done that is right, and not the half of what is right, so that like this, don't happen with other customers in the future again. I prefer to continue believing that Expekt will be correct and to solve this.

Then, friends and team SBR, I would like your help here, on that problem. Do you think I am wrong I to demand my 140 total, and not to just accept half of the bet (70)?

Thank you very much.

Best regards!

[ltqrts]

[ltqrts]

Again, other answer that received now:

"We regret to inform you however that we can not offer you more than the €70
that were offered you, due to the fact that, as explained before, in any case you
had bet on Azarenka, when the winner of the match was Wozniacki."

Conclusion:
1) If Azarenka wins the game and the bet 1X2 is correct, they annul and they return the 140, removing the possible profit.
2) If Azarenka loses (this happened), they don't annul and they just return half of the 140.

Then, in that way, my bet profit would never come back some. Or I would not win nor it would lose anything, or it would lose half.

The correct in this situation is to be annulled, independently of the final result, because I spoke before the bet of the event (before it game to be it played). It is added this, the fact that I bet making trading, and it would go against betting in the other player Wozniacki.

See that the mistake of the site (the change of the bet for other totally different) it continues being ignored.

Is this correct? Or am I wrong in this case?

[betpartners]

Is this a wind up?

Serious i would need to be stoned with tons of time to understand what you have said.

From what i can understand you placed a win bet on Azarenka to win the match outright

However instead of the bet being accepted on the match outright it was accepted on a single game.

As it then happens Azarenka lost the single game in question and you therefore lost your whole bet.

However before the single game was underway you informed Expekt that the bet was meant for the match outright and not a single game.

You with me so far, cause not sure if i am

So what you are sating is that because they put the bet on a single game when you meant it for the match outright they should refund the bet.

But according to Expekt they are saying you bet on the match which was your initial intent anyway.

Is that right?

So the bottom line is that you wanted a match bet, Expekt say you had the match bet but because you say you never actually got a bet on the match bet but rather on a single game that you should be refunded.

Expekt say this did not happen it seems but as a gesture of goodwill offered you €70

Damn i am lost again.

Sorry mate and if i am wrong i do apologise but from what i can see you wanted Azerenkla outright, bet €140 lost and then said that the betting was all screwed up so as a matter of goodwill Expekt gave you €70

And the only one to say it was screwed up was you

Do you ahve any evidence at all, like screenshots or email notification of your bets, anything

Becuase if you dont i would say you were lucky to get €70

But you know what, i could have misunderstood everything that you wrote because it really was not easy to follow.

I mean no disrepct, i am sure that English is not your first language and so i respect the effort you made to explain, just was note asy to follow

[ltqrts]

I am not good of English, I am using a translation program. Sorry.

I bet in a bet in market 1X2, but while the bet was being processed, this bets 1X2 it was unavailable in the site, and were just available bets in you games of the set 3. After being processed, in my history it was not the bet that I selected and I confirmed (market 1X2), but another bet, a bet of it game of the set 3 (one of the bets that were available in the site in the moment that the bets of the market 1X2 were unavailable). My bet in market 1X2 was changed by error in live, to one other different, in winner of game 3 of set 3.

I also bet in Bet365, and there, when a bet is unavailable when it is being processed, the bet doesn't finish the processing, and doesn't enter in the system. It is informed that she is not available. But in Expekt, this didn't happen, but entered another bet, totally different from the bet that I did.

Then, when I saw this mistake, before it game of the set 3 to be begun (of bet changed), I went in the support chat and I spoke about the mistake that happened. They ordered me to send an email, that the bookmakers would verify the mistake, the logs of the chats and of the bet. I made this.

But the support is not fast, I just in next day received an answer for email (in this way, the game already had finish, because it was in the previous day).

Then, if this bet changed was won, they would to cancel and to return my 140 (correctly, because I didn't bet in this, the site that changed her, by mistake in the live). But, as this changed bet it ended being lost, they didn't return the 140, just half of her, 70.

And the worst of this everything and more absurd, it is that speak that didn't return the total 140, because the bet that I did (that I wanted/tried to do in market 1X2, because the site changed her for other) I would have missed her. But, they don't consider that, if the bet in the market 1X2 that I did was entered correctly in the system, I would be free to do an against bet, in trading, in the other player opponent.

The correct would be to cancel the bet completely and to return the 140, because I believe that she should not solve this taking in consideration the result of the game, but just the mistake that happened and that I spoke immediately in the chat there, and that they confirmed this for the logs, before the event to happen.

[rookie]

They are not acknowledging the problem in the system but giving you benefit of doubt. Unless you have some evidence, you can't do much. Yes, it's unfair but this is a limitation of online betting and some other online activities as well. If you had made a bet much before the start of the match, I think they would have canceled the bet completely.

It's interesting that they are considering the result of your intended bet. Have you asked them about their decision if your bet had actually won ? I am not sure if you would get 70 euros but you can try http://www.sportsbookreview.com/Spor...Complaint.aspx . More importantly, SBR can get a reply on their policy on canceled bets that would have been wins (refund of full stake or half-refund /half-win).

[austin]

not much to expekt here

[ltqrts]

If this mistake goes impossible of happening in the system, the bet change, they would have spoken this and they would not have returned anything. Then, this gives to understand each other that the mistake is not something rare there and it probably happens with other people ( seeking quickly for the internet, I found an example of similar problem, with other person: http://forum.apostaganha.pt/index.php?topic=29312.0 ). But, they answered that just returned the half of the 140 for the reason that the bet would be wrong. They disrespect the customer's possibility to do trading during the game, if the correct bet it was entered in the system, because I didn't bet in Wozniacki after to close the trading for the reason of the bet in Azarenka was changed for another bet.

[moonbeam]

Hello users and team SBR!

This week I was betting in the live of the game of feminine tennis Wozniacki x Azarenka.

I selected that the bet that Azarenka would win that encounter (market 1X2), I placed the value 140 euros and I clicked in OK to confirm.

The bets are long from 5 to 10 seconds for they be processed and they enter in the system. After 5 seconds of me to have clicked, the bets of the market 1X2 were unavailable. They were just available winners' bets in games in set.

But any mistake was not shown in the processing of my bet. Then, I thought that she would usually enter, in the market 1X2.

But, for my surprise, when I went to look in the momento my history of pending bets, I saw that the bet that entered in the system was a winner bet of game, and it doesn't bet in the market 1X2.

Fastest, I went in the live support chat, to inform the mistake, because this is the correct procedure to be done in all sportsbooks: to inform in advance before of the event to happen.

The person of the support, ordered me to send an email informing on that, so that the bookmakers verified the problem and they annulled the bet, after they verify the logs, the schedules that I informed the mistake before the bet to happen. I made this.

Then, after days waiting, I received an email:

"Even though the bet you had placed would have been lost, we have credited your account with 70 Euro, equivalent to half the bet you have placed as a goodwill gesture for the inconvenience caused."

Goodwill!?!? For a problem of the site, that alters my bet, me bet in X and the site it alters for Y, do they speak about goodwill?!?!

Then, I sent an email answer, complaining about that, that the correct is me to receive the 140 of my bet. Independent if me would get right or to miss the bet of the market 1X2 (in Azarenka, that lost the game), I should receive the total 140 yes, because I make trading in live bets (I bet in her, for some time then, to do an against it bets in Wozniacki, and with the problem, I could not make any against it bets, because my bet in Azarenka didn't enter in the system, as I wanted).

Then, I received an other email:

"You claim to have pressed on one selection, and got a bet on the other. We have checked our chat logs, and could see that you contacted us immediately after you noticed this and we therefore decided to give you the benefit of the doubt, and offer your a goodwill bonus of $70, even though we have no proof of what you clicked on.
However, please note that in any case you had bet on Azarenka and Wozniacki won, and therefore your bet would have been a loser anyway, and therefore we can not offer you more than the $70, which have already been given to you."

As all can see, they confirmed to have verified the log of my chats with them, that informed before the event of the bet to be begun. Ok. But, soon after, notice the absurdity: "please note that in any case you had bet on Azarenka and Wozniacki won, and therefore your bet would have been a loser anyway". Speaking this, they affirm that this problem can happen there in the live betting (what is a bug), then he/she should not be considered if I would get right this or not, because they don't have as knowing if I would bet later in Wozniacki or not, and who does trading, he/she always does against bets.

Then, if Azarenka had won the encounter (market 1X2), do you believe that they would just return the 140 better, or also my profit? With certainty, they would just return the 140!!!

To speak that they returned only 70 of the 140, for the reason of Azarenka to have lost the game? That doesn't exist, it is an absurdity! It doesn't interest if she win or ost, what is here in check it is the fact of my bet it it was altered and totally entered in the system another one different from the one that I selected, during a period of processing of the bet, where it was impossible I to do any alteration that avoided this error. And, after some time of having bet in Azarenka, I would close the trading betting in Wozniacki, what didn't do, because in the history it was not the bet of Azarenka that I did.

The important in this everything, is that I informed the mistake before the event to happen, and this they already confirmed for the logs. Then, it doesn't interest if I would get right or it would miss the bet 1X2 in Azarenka. Then, I believe that the correct is the complete 140 they be returned. and not just half of this 70.

Independent of the value to be of only 70, that is the one that lacks be returned to complete the 140, me leaning that the subject is they to do what is right. Be $10000, $100 or $10, it doesn't interest. I won't die because of $70, but it would like that was done that is right, and not the half of what is right, so that like this, don't happen with other customers in the future again. I prefer to continue believing that Expekt will be correct and to solve this.

Then, friends and team SBR, I would like your help here, on that problem. Do you think I am wrong I to demand my 140 total, and not to just accept half of the bet (70)?

Thank you very much.

Best regards!

Your post is very much too long dude

But in general I can confirm that expekts live betting really sucks.

[Monk]

If this mistake goes impossible of happening in the system, the bet change, they would have spoken this and they would not have returned anything. Then, this gives to understand each other that the mistake is not something rare there and it probably happens with other people .

You are wrong. Goodwill gestures do happen all the time and you can live long enough to experience one with most of the bookies. Every day all over the planet there are bettors placing bets they didn't intend to place. In such case you ask the bookie if they can cancel it. From my experience the request is solved positively most of the time.


Of course it is a bit different with your case. I wouldn't give you anything, since nobody told you that bet will be canceled. Lemme sumarize your case: you made a mistake and placed a bet on the wrong market and the bet lost. You wanted to place a bet on something else, but that bet was losing as well. And you get half of your stake back for placing/intending to place bets on losing options? As I said I wouldn't give you anything, especially if I knew you are crying around after getting a gift.

( seeking quickly for the internet, I found an example of similar problem, with other person: http://forum.apostaganha.pt/index.php?topic=29312.0 )

Seems similar problem yes... that you both believe you have placed different bets. But in the case on that link it is even clearer that the guy complaining is wrong. You see, Expekt is one of the bookies (not the only one, but it is rare) that doesn't offer next goal scored in Beach football. They offer only the goal after the next one and sometimes another goal after that one. So if the result was 2-0, your buddy wasn't able to place a bet on Italy to score 3rd goal since that market was not being offered by that bookie (unless they offered it by mistake that is).

[MLogan]

You are very lucky to get 70€ refund from this scam shits