Betonline uses deceptive bonus practices

**HedgeHog** · 05-09-22, 06:40 PM

I had a similar experience with sister book Sportsbetting recently. Despite busting out completely previously, they insisted I still owed them 8k RO on the bonus boost from that last boost. I argued that a bust out should reset all rollover, bonus and boost alike. Long story short is that I finished the phantom RO and won't re-up with them or BOL. Instead I' ll just use Low Vig and pass on the boost. I agree that this is deceptive and frankly scummy on their part.

**PD77** · 05-09-22, 06:51 PM

Any site that carries over a rollover from a lost deposit is crazy. I’ve heard of places doing it if you didn’t completely zero out the balance and left a few cents but even that is ridiculous. I wouldn’t be surprised to see it from mybookie or betus but Betonline? Stunning. I’m surprised we haven’t see more complaints about this from BO, maybe it’s a new T&C? Times are hard I guess.

**DontTailMe** · 05-09-22, 07:37 PM

Originally posted by HedgeHog

I had a similar experience with sister book Sportsbetting recently. Despite busting out completely previously, they insisted I still owed them 8k RO on the bonus boost from that last boost. I argued that a bust out should reset all rollover, bonus and boost alike. Long story short is that I finished the phantom RO and won't re-up with them or BOL. Instead I' ll just use Low Vig and pass on the boost. I agree that this is deceptive and frankly scummy on their part.

I wonder if the outcome would have been any different if you and OP had contacted them to ask for the rollover zero out before making the second deposit. Of course, since the boost rollover doesn't get added to the rollover counter, there'd be no way of knowing you had to do that. You'd have to be doing it just to play it safe.

Hopefully this thread somehow gets someone's attention over at BOL so they can correct this behavior.

**Headsterx** · 05-09-22, 10:01 PM

Originally posted by HedgeHog

I had a similar experience with sister book Sportsbetting recently. Despite busting out completely previously, they insisted I still owed them 8k RO on the bonus boost from that last boost. I argued that a bust out should reset all rollover, bonus and boost alike. Long story short is that I finished the phantom RO and won't re-up with them or BOL. Instead I' ll just use Low Vig and pass on the boost. I agree that this is deceptive and frankly scummy on their part.

It seems like they just decided to implement this deceitful scheme. They must be losing some money from the plummeting bitcoin price.

**captrobey** · 05-09-22, 11:08 PM

Wager305 and a pos named james did this to be a couple years ago. He ripped me out of $3000+ . He without me asking put $600 i think it was and i immediately asked him what it was. He said it was "Have fun money" and there was a rollover. I asked what happened if i go bust is there a rollover still he said no if you go to zero and redeposit we start over with a new rollover. I had this entire thing on texts on my phone.

So i lost it and redeposited and won. Then when i go to cash out he pulled the same crap they did to you saying i had the rolllover from the $600 he gave me. He basically said noone gets $600 without a rollover and blamed it all on me even though i had him on chat saying otherwise.

So i exposed him on here with Optionals help i posted all the texts showing he screwed me. He then got mad and started leaving threatening messages saying he knew where i lived and was coming after my family . I posted those too on here. Guy was a 100% lying pos.

I of course knew i was never getting my money but hopefully he is lying dead in a gutter somewhere after losing business from all my posts on here.

If you type in Wager305 you can still i think hear some of this losers threats .

**captrobey** · 05-09-22, 11:24 PM

Found the old thread do not know why all messages were removed but it was $300 he put in there then i deposited $200 and got to $3500 and then he screwed me saying i still had a $7000 more rollover.

**HedgeHog** · 05-10-22, 09:00 AM

Originally posted by DontTailMe

I wonder if the outcome would have been any different if you and OP had contacted them to ask for the rollover zero out before making the second deposit. Of course, since the boost rollover doesn't get added to the rollover counter, there'd be no way of knowing you had to do that. You'd have to be doing it just to play it safe.

Hopefully this thread somehow gets someone's attention over at BOL so they can correct this behavior.

I always thought the bonus and boost rollover ran concurrently, so when the RO calculator was reset to 0 I was good to re-up. Apparently not, much to my surprise. I can't imagine an A Book carrying RO on to a new deposit after a complete bust out. If they're going to do this,which they shouldn't, at least have it reflected on the rollover calculator so that we know this prior to depositing.

**captrobey** · 05-10-22, 09:30 AM

Originally posted by HedgeHog

I always thought the bonus and boost rollover ran concurrently, so when the RO calculator was reset to 0 I was good to re-up. Apparently not, much to my surprise. I can't imagine an A Book carrying RO on to a new deposit after a complete bust out. If they're going to do this,which they shouldn't, at least have it reflected on the rollover calculator so that we know this prior to depositing.

They normally do not because they know if you zero out almost noone would redeposit if they still had a rollover. I bet you will not even find it in their website anywhere. Maybe in the small print but most books would never do that to someone.

I was a bit different with my screw over because i had the guy text me and i had the proof. But every person there said the same crap ignoring the fact that he texted me all this more then once.

**Headsterx** · 05-10-22, 10:10 AM

Update: Strange, I just received a call from another supervisor who said that she reviewed my payout request and it was rejected in error. I was stunned. (Ofc I lost the $280 trying to clear that $7K.) She said that she will, as one time courtesy, add $180 into the account and I may request a payout which she will immediately process. I just finished the payout process and it went through.

I do apology that I didn't inquire whether or not that policy of carrying over r/o when you bust is still applicable.

I few things occurred after this thread. They also sent a CS survey email in which I tore apart CS and their deceptive bonus. Also, this new supervisor stated that she noticed that I've been with them since 2008 and don't know whether that had anything to do with their decision. (I didn't realize I've been with them so long. Though there was a huge period 5-10 years that I didn't use them.) Unfortunately, I don't know if they still have that deceptive bonus rule or not. At least I can advise is do NOT use the boost bonus.

**PD77** · 05-10-22, 10:33 AM

Originally posted by Headsterx

Update: Strange, I just received a call from another supervisor who said that she reviewed my payout request and it was rejected in error. I was stunned. (Ofc I lost the $280 trying to clear that $7K.) She said that she will, as one time courtesy, add $180 into the account and I may request a payout which she will immediately process. I just finished the payout process and it went through.

I do apology that I didn't inquire whether or not that policy of carrying over r/o when you bust is still applicable.

I few things occurred after this thread. They also sent a CS survey email in which I tore apart CS and their deceptive bonus. Also, this new supervisor stated that she noticed that I've been with them since 2008 and don't know whether that had anything to do with their decision. (I didn't realize I've been with them so long. Though there was a huge period 5-10 years that I didn't use them.) Unfortunately, I don't know if they still have that deceptive bonus rule or not. At least I can advise is do NOT use the boost bonus.

That is top notch service of betonline to do that. Impressive. I’m sure they will make it known that the bonus rollover does not carry over after a lost deposit. I mean that was the error in not processing your withdrawal the first time.

**captrobey** · 05-10-22, 10:57 AM

Originally posted by Headsterx

Update: Strange, I just received a call from another supervisor who said that she reviewed my payout request and it was rejected in error. I was stunned. (Ofc I lost the $280 trying to clear that $7K.) She said that she will, as one time courtesy, add $180 into the account and I may request a payout which she will immediately process. I just finished the payout process and it went through.

I do apology that I didn't inquire whether or not that policy of carrying over r/o when you bust is still applicable.

I few things occurred after this thread. They also sent a CS survey email in which I tore apart CS and their deceptive bonus. Also, this new supervisor stated that she noticed that I've been with them since 2008 and don't know whether that had anything to do with their decision. (I didn't realize I've been with them so long. Though there was a huge period 5-10 years that I didn't use them.) Unfortunately, I don't know if they still have that deceptive bonus rule or not. At least I can advise is do NOT use the boost bonus.

That is good but yea i would 100% ask them that and make sure you get it written somewhere because if you have an insane rollover still i am sure you will never deposit there again. If they do say it in chat or an e-mail that you start over again then since they have such a good rating here and they know you will come on here it would i would think be safe to deposit again assuming they give you another bonus.

**DontTailMe** · 05-10-22, 11:44 AM

Originally posted by captrobey

That is good but yea i would 100% ask them that and make sure you get it written somewhere because if you have an insane rollover still i am sure you will never deposit there again. If they do say it in chat or an e-mail that you start over again then since they have such a good rating here and they know you will come on here it would i would think be safe to deposit again assuming they give you another bonus.

Yeah, I would do this BEFORE deposit next time. Confirm your rollover counter - visible or not - is cleared out.

**captrobey** · 05-10-22, 11:46 AM

Originally posted by DontTailMe

Yeah, I would do this BEFORE deposit next time. Confirm your rollover counter - visible or not - is cleared out.

Yes 100% i think he will have a better chance then me because mine was not A rated on here . Funny because even though they acted like they could care less i posted on here he still went berserk and got worse every post i did on here. And that was an unrated book. Imagine a book that is rated A on here .

**HedgeHog** · 05-10-22, 06:25 PM

Originally posted by Headsterx

Update: Strange, I just received a call from another supervisor who said that she reviewed my payout request and it was rejected in error. I was stunned. (Ofc I lost the $280 trying to clear that $7K.) She said that she will, as one time courtesy, add $180 into the account and I may request a payout which she will immediately process. I just finished the payout process and it went through.

I do apology that I didn't inquire whether or not that policy of carrying over r/o when you bust is still applicable.

I few things occurred after this thread. They also sent a CS survey email in which I tore apart CS and their deceptive bonus. Also, this new supervisor stated that she noticed that I've been with them since 2008 and don't know whether that had anything to do with their decision. (I didn't realize I've been with them so long. Though there was a huge period 5-10 years that I didn't use them.) Unfortunately, I don't know if they still have that deceptive bonus rule or not. At least I can advise is do NOT use the boost bonus.

Good for you and I'm glad they made it right for you. For me, I'm not as forgiving as they stole my last bonus boost back to speed up my withdrawal request. That bonus and boost was completely rolled over due to a bust out and my calculator was at 0 when I re-upped. I consider that money wrongly seized.

612655514

Thursday, April 21, 2022

BTC Boost Reversal

$52.79

**HedgeHog** · 05-10-22, 06:53 PM

Originally posted by DontTailMe

Yeah, I would do this BEFORE deposit next time. Confirm your rollover counter - visible or not - is cleared out.

Really??? Why have a RO calculator if it isn't accurate? So contact BOL to make sure that 0 actually means 0? And rely on an inept BOL rep to confirm this? Have you dealt with BOL reps, because they are are clueless and will argue with you indefinitely insisting this is the right policy. Then you can request an inept supervisor that will repeat the same BS. That's my experience. Good luck with this plan, but make sure you document it when they stiff you. That's your best shot. A lot of unnecessary extra work for $50-$100, but have at it.

**DontTailMe** · 05-10-22, 08:11 PM

Originally posted by HedgeHog

Really??? Why have a RO calculator if it isn't accurate? So contact BOL to make sure that 0 actually means 0? And rely on an inept BOL rep to confirm this? Have you dealt with BOL reps, because they are are clueless and will argue with you indefinitely insisting this is the right policy. Then you can request an inept supervisor that will repeat the same BS. That's my experience. Good luck with this plan, but make sure you document it when they stiff you. That's your best shot. A lot of unnecessary extra work for $50-$100, but have at it.

I'm not saying you should have to. But considering this thread, this is how I would behave for a while until I was certain that the issue didn't exist anymore. Or you can just take a chance and possibly end up back here in a few weeks.

**HedgeHog** · 05-11-22, 07:13 PM

Originally posted by DontTailMe

I'm not saying you should have to. But considering this thread, this is how I would behave for a while until I was certain that the issue didn't exist anymore. Or you can just take a chance and possibly end up back here in a few weeks.

It's very naive to think you can head off this bullshit by contacting BOL/SB ahead of time. The reps simply don't have the authority to insure anything. Instead they repeat the company line even if it doesn't make any sense. Case in point:

This is Lionel from Customer Support. I hope this message finds you well.

After reviewing your account, we can confirm that on 04/21/22 you contacted us about not being able to request a withdrawal. This was because the 10x boost requested for your crypto deposit(s) had not been completed. At that time, a one time exception was authorized, and $52.79 was removed, as that was the amount provided in boost. Please note this was only done because you requested it when you requested to speak with a supervisor on that date, and it was an exception, so you could request the withdrawal (as you did on the next day).

Any rollover from a bonus, whichever it is, will remain in the account until it has been met. At this time, the rollover applies to all your deposited funds, not just a specific deposit (it is how the system works). The only way the rollover resets automatically, if not being met, is when the account balance reaches zero and there are no pending wagers. If that happens, upon your next deposit, the rollover is cleared.

At this time your account balance, free play and rollover shows zero. We see no issues with it.

About our bonuses being deceptive. I am very sorry to you, but that it is not true. What happens is that people are sometimes too busy to read the terms and conditions of bonuses, which are always included and shown in the promotion's section in our site. If any player request a bonus (which is optional), they are accepting the terms of that bonus. They just have to take the time to read them to understand how it works, or contact us to ask about it.
5% Crypto Boost, Terms and Conditions (https://sportsbetting.ag/promotions).

So to recap, the boost was removed as a one time courtesy made out to you by a supervisor, to help you withdraw your funds as you did not want to complete the rollover requirement for the crypto boost. This was not something we decided to do just because we wanted. It was done because you requested it, so you could payout. There is no glitch and no deception, and nothing to reverse, as your situation was not the same as the one you mentioned (the BetOnline player).

We hope this information clarifies your inquiry. If you require further explanation or more information, please let us know. We will be happy to assist.

Sincerely,

Lionel
Customer Support

**HedgeHog** · 05-11-22, 07:30 PM

Regarding the above, I NEVER asked SB.ag to remove the boost before my withdrawal. They did this on their own. Further, Lionel is full of shit because my account was at O prior to my re-up. ALL rollover should have reset at that point, period. Instead of addressing my complaint, Lionel just gave me a generic response.

**Mugsy777** · 05-11-22, 08:25 PM

Lionel is a clown , a clueless fool , I have dealt with him/her in the past , I am done with that joke of a book

**BeatTheJerk** · 05-11-22, 10:26 PM

I’m glad this is the one book I don’t take bonuses from. I’m strictly cash money on their live casino games ! One less thing to worry about with offshore investments.

**DontTailMe** · 05-12-22, 12:28 AM

Fugettaboutit

**BeatTheJerk** · 05-12-22, 05:45 AM

Originally posted by DontTailMe

Fugettaboutit

**JAKEPEAVY21** · 05-12-22, 09:27 AM

Shocked none of the forum BOL shills have chimed in spouting how great they are...

**Fishhead** · 05-12-22, 09:49 AM

Originally posted by BeatTheJerk

I’m glad this is the one book I don’t take bonuses from. I’m strictly cash money on their live casino games ! One less thing to worry about with offshore investments.

WOW

, just WOW!!

**Fishhead** · 05-12-22, 09:51 AM

The only way the rollover resets automatically, if not being met, is when the account balance reaches zero and there are no pending wagers. If that happens, upon your next deposit, the rollover is cleared.

"PRETTY FUKING SIMPLE"

**captrobey** · 05-12-22, 10:07 AM

Originally posted by BeatTheJerk

Originally posted by JAKEPEAVY21

Shocked none of the forum BOL shills have chimed in spouting how great they are...

penetrating penetrate penetrate penetrating penetrate penetrate penetrating penetrate penetrate penetrate penetrating penetrate penetrating penetrating penetrate penetrate penetrate penetrate penetrate. penetrating penetrate penetrate penetrating penetrate penetrate penetrating penetrate penetrate penetrate penetrating penetrate penetrating penetrating penetrate penetrate penetrate penetrate penetrate. penetrating penetrate penetrate penetrating penetrate penetrate penetrating penetrate penetrate penetrate penetrating penetrate penetrating penetrating penetrate penetrate penetrate penetrate penetrate. penetrating penetrate penetrate penetrating penetrate penetrate penetrating penetrate penetrate penetrate penetrating penetrate penetrating penetrating penetrate penetrate penetrate penetrate penetrate.

Fred Rogers

**KS1986** · 05-12-22, 10:59 AM

Originally posted by JAKEPEAVY21

Shocked none of the forum BOL shills have chimed in spouting how great they are...

Who do consider better? I don't know any other book you can be up 500k+ on, still get bonuses and 100k payouts in under 30 minutes. If you know other books that can do this please share. I'm always looking for more outs.

**HedgeHog** · 05-12-22, 11:12 AM

Originally posted by Fishhead

The only way the rollover resets automatically, if not being met, is when the account balance reaches zero and there are no pending wagers. If that happens, upon your next deposit, the rollover is cleared.

"PRETTY FUKING SIMPLE"

Not necessarily true if you opt in for 5% or 10% "boost". Your calculator may be reset to 0, but you may be carrying over the unseen RO on the boost with your next deposit. Unfortunately you won't know until you try to withdraw.

**BeatTheJerk** · 05-12-22, 12:17 PM

___

**stake1** · 05-12-22, 12:40 PM

Originally posted by JAKEPEAVY21

Shocked none of the forum BOL shills have chimed in spouting how great they are...

all too busy trying on their new Bol gear and counting their Bol bucks. that book is a popcorn stand joke. Uwager (first fidelity) has superior Mlb lines and offers nice bonuses, where you can take out your winnings before you even meet their rollover requirement

**stake1** · 05-12-22, 12:44 PM

Originally posted by Fishhead

The only way the rollover resets automatically, if not being met, is when the account balance reaches zero and there are no pending wagers. If that happens, upon your next deposit, the rollover is cleared.

"PRETTY FUKING SIMPLE"

Pretty simple: Bol is a joke. no quality book does what they do. Once a balance is zeroed out? So is the rollover. period
Headster was being nice saying "deceptive". that bonus rollover policy makes them deceitful crooks

**Crusherrr** · 05-12-22, 12:58 PM

Originally posted by JAKEPEAVY21

Shocked none of the forum BOL shills have chimed in spouting how great they are...

Nearly instant payouts. It's not really anything deceptive by BOL. Sometimes their bonus reset thing doesn't work. Or maybe he re-deposited before a bet was fully graded. Ive had them clear my rollover and reset before making any bets when the rollover amount didn't reset on its own.

I'd probably put BetOnline as my #1 site by far. Over any USA book or offshore book.
They give me 3 100% 10x up to $1k bonuses each week. No other book really competes with them.

**KS1986** · 05-12-22, 01:08 PM

Originally posted by stake1

all too busy trying on their new Bol gear and counting their Bol bucks. that book is a popcorn stand joke. Uwager (first fidelity) has superior Mlb lines and offers nice bonuses, where you can take out your winnings before you even meet their rollover requirement

They don't give bonuses to long term winners, they have different withdrawal limits for different accounts, and they have started to charge winning accounts withdrawal fees, but yes BOL is a popcorn stand joke compared to youwager.

Forgot to add, when's the last time you wager let you get 50k down on a game? or processed a 100k withdrawal in under 30 minutes? I'm guessing never.

**stake1** · 05-12-22, 01:29 PM

Originally posted by KS1986

They don't give bonuses to long term winners, they have different withdrawal limits for different accounts, and they have started to charge winning accounts withdrawal fees, but yes BOL is a popcorn stand joke compared to youwager.

Forgot to add, when's the last time you wager let you get 50k down on a game? or processed a 100k withdrawal in under 30 minutes? I'm guessing never.

how many sbr posters bet 50 dimes a game like you? Was this thread about bet limits?

For guys that like a bonus, which I am going to say the odds are -$550, that yes that is the majority of posters at sbr.
then Bol is a popcorn stand compared to Any > "C" rated book
Their compound rollovers on zeroed out balances?

makes them an F+ book with regards to a gambler who likes a bonus. as that is not a policy at any book, that is a quality run offshore business

Uwager/FirstFid: sure you can only get 20 dimes a week via btc. but they pay the same day. definitely not a book for anyone who "sweats alot" waiting for that btc to hit their wallet. would not be good for their health

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