you make a good point about the practice setting or even the free money setting and the regular real money setting. i used to play BJ a lot at online sportsbooks. if the books were honest about it and said, "hey, this is for real money, you might win but just know the computer becomes tougher" or some crap i would respect it more and can't complain when i lose to 3 BJ's in a row. when they act like nothing is going on and preach about the RNG that is when i get annoyed. it insults the player.
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LOL dude you are the one that made shit up out of thin air by assuming without a shred of proof that the slot games were flawed simply because he won money on them! And now you're bitching at him about making something up out of thin air! What a freaking hypocrite!
My gosh I knew you were dumb after you made up out of thin air that a slot game was flawed simply because somebody won money on it, but now you are a hypocrite along with being a dumbass.Last edited by JoeCool20; 05-05-21, 11:45 AM.Comment -
UPDATE: May 5, 2021 12:48 PM EDT:
The Auditor, CPA, and Consultant for the Quinel Auditing Report out of Malta, which audits the legitimacy and integrity of Betsoft slot games and its software, has been contacted. Both Betsoft and My Bookie Casino were copied on that communication. Additionally, two Quinel Audit Reports were submitted in that communication to support the fact that according to the certified Quinel Audit Reports, there were no software glitches or integrity issues in February, 2015, and January, 2017. There is no information at this point as to whether a more recent Quinel Audit Report was conducted since January, 2017
As of today, May 5, 2021, Betsoft and My Bookie Casino continue to remain quiet, but both Company leadership personnel were copied on the communication today. This should hopefully spawn communication amongst all Parties soon.
I will continue to update this forum as more information becomes known.Comment -
UPDATE: May 6, 2021 2:51 PM EDT:
It has been verified that the multiple Parties connected to this Matter received email communication yesterday. Other than two email bounce-backs, 18 of the remaining Parties have received the email communication and supporting documentation. No official responses have been received as of yet.
It has also been verified that Betsoft's second Audit Licensing company which Betsoft uses (Gaming Labs Certified), shows that the Betsoft Certification of Integrity was deemed "successful" and had "passed" in relation to fairness and correctness of RNG technology (Random Number Generator) as it relates to Betsoft slot games. The Certification of Integrity is good through June 30, 2021. Thus, this proves that there were no software "glitches" embedded into Betsoft slot games during the period of June, 2020 through March, 2021 as My Bookie Casino alleges.
Additionally, Betsoft's Operations Manager, whom is directly tied to all Betsoft Certified Software Audits and RNG Integrity matters has been issued emailed communication at least on three separate occasions over the past 14 days. Betsoft's Operations Manager has been silent. In turn, My Bookie Casino's Account Services and Management Team has also received multiple email communications over this same period, but has also remained silent.
My Bookie Casino and Betsoft have much to answer about this Matter.
Moreover, I am waiting on SBR to provide me with an update on what SBR has uncovered on their end, and if SBR has had any communication with My Bookie Casino, Betsoft, and/or any Licensing Agency or Auditor whom has a business relationship with My Bookie Casino and/or Betsoft.
A possible next step will be to move the Matter to the Alternative Dispute Resolution (ARD) body whom My Bookie Casino and Betsoft have dually-nominated as a third-party dispute resolution governing body, which is used to independently rule on disputes between online casinos, gaming operators, and players. All prerequisites in being able to move this Matter to the dually-nominated ARD have been followed. Both My Bookie Casino and Betsoft have been requested to provide their dually-nominated ARD twice already. Should both Parties continue to not abide by online Gaming Commission Rules and Regulations, which require an online casino and gaming operator to provide their ARD information to the Player, then additional Gaming Commission steps will be taken as allowed for by law as it relates to Curacao, Romania, Great Britain, and Malta. Finally, Licensor Digital Software Limited, whom Betsoft's gaming is licensed through at it relates to Betsoft's licensing in Malta (Malta Gaming Authority ("MGA"), has also been contacted and provided with supporting documentation.
I will continue to update this forum as more information becomes known.Comment -
I can appreciate your desire to frame the messaging in the best possible light here, but the fact that someone certified the software in no way proves that there isn't a glitch or exploit in the game. If human testing were infallible, then Peleton wouldn't have just issued a huge recall for their baby killing treadmill machines, Apple/Windows wouldn't have to constantly issue software security updates, and and hackers would be out of business.Last edited by DontTailMe; 05-06-21, 02:21 PM.Comment -
There was no 'glitch'. Otherwise everybody would have cashed in. Was there a bug somewhere in the program? Most likely. But that's down to (bad) programming, not to a sudden error that crept in. In any case, these books want their cake and eat it too. If they offer online programs with different settings, then changing the setting on a player by definition is the equivalent of presenting that player with a glitch ...
The real 'glitch' is that you're not supposed to beat these programs. How obvious does it have to be? It's highway robbery, because players don't keep records of these games, so the theft can never be traced. How many billions were stolen this way over the years? Does anybody even know how much money is involved? With such lack of transparency, would you bet on commissions being paid off or on integrity to prevail?Comment -
Note: Another Player at My Bookie has had the same thing happen to him....a seizure of money, where My Bookie is claiming glitches in Betsoft slot games. "Take the Bank" was the slot game that they stated to the other Player as being the reason. They seized his money and closed his account within the last week. He has pinged me since he has followed this specific thread. We are communicating to share notes and strategy for resolution purposes.
My Bookie is now showing clear proof that they have stolen Players' money as a means to simple not pay the Player.
There is no "glitch". They just don't want to play Players whom have won a substantial amount.
(I will continue to update).Last edited by RAIDER1223; 05-09-21, 11:25 AM.Comment -
Other sportsbook have the same casino and game, why didn't they get hit big if its a glitch.?Comment -
I'd love to know how much was won/lost in each game and how much wagered in each game. That will make things a lot easier to understand.Comment -
Until My Bookie and Betsoft fess-up and provide the data that I have asked for to support the entire number of spins made, what the exact bet amounts were for each spin, and where/how the software glitch was embedded, and why My Bookie alleges that this took place for over 10 months during the time I played multiple slots games from Betsoft, and why Betsoft did not inform them of the alleged glitches in their slot games......then we will never know.
This is why they are both silent. Betsoft's Operations Manager is a coward. She is shitting in her pants knowing that Betsoft has big problems here with this matter. My Bookie's Management are equally a bunch of cowards. Each don't know how to handle this matter that My Bookie did on their own accord, and they do not have any data or proof to support why they did what they did.
It's a casino suicide. Decide not to pay Players, so they seize your money ad-hoc and run chicken and hide in a casino cave.
Like shooing yourself when the cops have you surrounded for crimes you committed that you can't get out of.
Casino suicide.
It's a chicken-shit way to avoid fulfilling your obligations as a Casino.
The ADR will crack on them eventually. It's like the Supreme Court of Gambling Resolution. In the end, My Bookie and Betsoft will lose and will be hurt significantly more than they are now already.Comment -
has mybookie responded to sbr or does mybookie just plan on seizing funds and ignoring everything else?Comment -
just because there isn't a glitch doesn't mean there isn't an exploitable advantage
like checking for multipliers on ultimate x or checking for situations where progressives make a game +evComment -
No exploitation. Finger or mouse clicks the "spin" button. Reels go around. It either wins or it doesn't win. No way to see or know if there is an exploitation. Especially when you have a run of losing over $126,000 from those 7-10 slots, regardless of the eventual outcome of having a positive balance. Would never think anything other than the overall play yielded a positive net balance, even if it is large. It's a casino. Part of their risk. Shouldn't be in business if they can't expect and accommodate winning Players. Seizing money to avoid paying a Player's winnings is clearly not the answer as to how to handle the unexpected situation of having to pay a Player large winnings. Impossible that 7-10 Betsoft games had glitches or exploitations, and even more improbable that such a situation occurred for over 10 months and no one alerted the online casinos around the world.Comment -
Every time you describe the game action, you fail to mention that you can adjust your bet sizes. Perhaps because it's obvious. But it's also very often a key component of exploits such as this and wouldn't support your narrative that there's no way to take advantage of such games.Comment -
1. You are the most negative poster I have ever read on SBR. Congratulations for taking the award.
2. You never say anything nice and always take the other side; no matter what the comment is. If someone said the sky is blue, you would argue and say it was brown.
3. I didn't fail to mention bet sizes. You need to read and read better. Comprehension goes a long way in intelligent understanding. I've mentioned this within the post so let me be crystal clear once again. The slot games, all the Betsoft slot games (please pay attention now), allow for bet sizes between $20 cents/$50 cents, $2, $3, $4, $5, $10, $12, $13, $15, $16, $20, $23, $26). The slot games allow you to change your bet after or during a cycle of any slot game with wilds. Like any Player, Players will change their bets if and whenever they feel like it. The slot games all bring-up a message if a Player decides to change the bet during the wild cycle of the game. It asks if the Player is sure if they want to make the change in the bet cycle. It's part of all the Betsoft slot games. Just like land casinos have in many of their games. All within the rules. All Legal. All a part of the game.
4. You need to stop DontTailMe. You really do. I know you want to keep a hold of your belief that somehow all these games were taken advantaged of and were cheated to winnings. Apparently, you haven't read the other My Bookie post on the main page where another Player got his balance of over $200,000 seized the same way as mine did. You may want to read that post because according to your theory and proof you think you have, he must have cheated too.
5. The problem is DontTailMe, you don't have a flying clue what you are writing about. It's just dirty Nestle's Quik coming out of your fingers. You're just an annoying poster whom likes to cause trouble and state things that you have no basis or facts upon. No facts whatsoever.
6. If you read the other post, my friend, you will also read that Betsoft has come out and addressed the fact that they have tried to communicate with My Bookie and that My Bookie is being difficult. Betsoft has also stated that the seizure is not the Player's fault. Go read it. Then, you can get off this specific forum post and go hang out and tell "rickron" [Ronald N.] that he cheated too. He'll love getting lasered with all your negativity thrown at him.
7. Time for you, Sir to stop the negative bantering on this specific post, and go swim in another pool and in another lane.
8. We are trying to resolve a serious Matter here and you are making is worse. Everyone is tired your negative posts.
Last edited by RAIDER1223; 05-09-21, 10:25 PM.Comment -
DTM is a quality poster here at SBR and I pay attention to his posts. You could learn something from him.
You're the one that needs to stop. We all know what happened. It's nothing new. Mybookie wasn't reputable before this and that wont change whether you get paid or not.Comment -
Trust me. I've read the other thread. I'm not trying to be negative. it's just that you often make very definitive conclusions which are not at all warranted by the evidence. It weakens your case when others can see through those overstatements and then wonder what other things you're saying which also might not be true. I'll stop for now though.1. You are the most negative poster I have ever read on SBR. Congratulations for taking the award.
2. You never say anything nice and always take the other side; no matter what the comment is. If someone said the sky is blue, you would argue and say it was brown.
3. I didn't fail to mention bet sizes. You need to read and read better. Comprehension goes a long way in intelligent understanding. I've mentioned this within the post so let me be crystal clear once again. The slot games, all the Betsoft slot games (please pay attention now), allow for bet sizes between $20 cents/$50 cents, $2, $3, $4, $5, $10, $12, $13, $15, $16, $20, $23, $26). The slot games allow you to change your bet after or during a cycle of any slot game with wilds. Like any Player, Players will change their bets if and whenever they feel like it. The slot games all bring-up a message if a Player decides to change the bet during the wild cycle of the game. It asks if the Player is sure if they want to make the change in the bet cycle. It's part of all the Betsoft slot games. Just like land casinos have in many of their games. All within the rules. All Legal. All a part of the game.
4. You need to stop DontTailMe. You really do. I know you want to keep a hold of your belief that somehow all these games were taken advantaged of and were cheated to winnings. Apparently, you haven't read the other My Bookie post on the main page where another Player got his balance of over $200,000 seized the same way as mine did. You may want to read that post because according to your theory and proof you think you have, he must have cheated too.
5. The problem is DontTailMe, you don't have a flying clue what you are writing about. It's just dirty Nestle's Quik coming out of your fingers. You're just an annoying poster whom likes to cause trouble and state things that you have no basis or facts upon. No facts whatsoever.
6. If you read the other post, my friend, you will also read that Betsoft has come out and addressed the fact that they have tried to communicate with My Bookie and that My Bookie is being difficult. Betsoft has also stated that the seizure is not the Player's fault. Go read it. Then, you can get off this specific forum post and go hang out and tell "rickron" [Ronald N.] that he cheated too. He'll love getting lasered with all your negativity thrown at him.
7. Time for you, Sir to stop the negative bantering on this specific post, and go swim in another pool and in another lane.
8. We are trying to resolve a serious Matter here and you are making is worse. Everyone is tired your negative posts.Comment -
UPDATE: May 10, 2021 2:53 PM EDT:
I called My Bookie today and spoke with their Customer Service Supervisor for about 30 minutes. The gentleman was very nice and stated that he has been a supervisor at My Bookie for 3 years. He was able to see all the attempts I have made in trying to communicate with the Security and Management Teams.
After explaining the situation in detail, and asking for my account to simply be re-enabled with my entire balance placed back onto my account, with access for play and payout; in which to avoid this Matter being moved to their ADR, he was very thorough in documenting the Matter and my request. He took a great amount of notes. At the end of the conversation, he repeated back to me all the points I had made in which to confirm our conversation.
The Supervisor also gave me a tracking number of the Matter as well as his work extension number to continue communication with him as needed. He also forwarded all of the notes he took from today's conversation to both the Security Team and Management Team, whom he stated that knows him well and where there is a mutual respect for one another.
The Supervisor was empathetic and agreed with my position. He was able to see on his end my seized balance, having been taken through the My Bookie internal Auditor whom works for My Bookie exclusively.
In summary, the Supervisor stated that he is going to ask the My Bookie Security and Management Team to re-enable the account with the funds being placed back onto the account. The Supervisor also understands the negative chatter around this Matter and the need to have this Matter resolved as quickly as possible without any further action to be taken by submitting this Matter to their ADR.
There may be some hope here. It's a step in the right direction.
Not sure if SBR is even communicating with My Bookie or Betsoft at this point. I haven't heard anything from SBR in over two weeks.
This is all being done on my end, through my efforts.
I hope SBR will update me on anything that they have done or know.
I will continue to update as more information becomes known.Comment -
The only motivation MYB has for paying you is that they can avoid bad press online. They could care less about right and wrong. By continuously "poisoning the well" online before SBR finishes attempting to resolve this, you are taking away any and all motivation for them to pay you. They have nothing to lose at this point, you have already irretrievably put the bad press out there.Comment -
Why the OP should not be paid:
[1] We know that 95% of bettors are not long term profitable - only 5% (or fewer) are long term profitable.
[2] The 5% long term profitables are using an honest, hard-worked edge (either using mathematics or fundamentals knowledge) to consistently beat 1.909 lines (or similar lines).
[3] The aforementioned 95% pay for the 5% AND pay for the running costs / profits of the various bookmakers
[4] The OP (and the other user who claims to be in a similar position) exploited a flaw in the named slot games
[5] [4] above is irrefutable. I refer you to the various posts from (i) University educated mathematicians (ii) Professional Mathematicians as to this assertion. Any assertion to the contrary is just noise. Note also the tacit admissions from both the OP and the "new claimant" that they knowingly exploited a flaw.
[6] If MyBookie pays out after an exploit has been knowingly used to take advantage:
- The precarious balance described in [3] above is disturbed
- The 5% who are **honestly** beating 1.909 lines will have their ability to make **honest** profits jeopardized by chancers who found a flaw in some online slot
[7] MyBookie does not have to pay and **should not pay** in these circumstances:
"We reserve the right to deduct from your account any payouts, bonuses, or winnings due to activities which include:
- Bets placed, or games played, on which you have maliciously gained an unfair advantage on bets or games using collusive or deceitful practice
- Unfair advantage, which is defined as the abuse of a fault, loophole, or error in our software"
[7a] Just put yourself in the position of any online Sportsbook / Casino for one second:
- You have stated what the RTP for your slot is (say 96% or whatever)
- People play these games with thousands upon thousands of trials **knowing** the RTP is 96%
- All maths-proficient people know this is not beatable **in the absence of a jackpot**
- There is a flaw in some slot
- You have a specific term in your t&c protecting your business in the (unlikely event) that for whatever reason a flaw exists
- Why would you not invoke the term? This is what the term is for.
- This is an open-and-shut case for any business
[8] It is obvious that the OP's play is covered by [7] above. I refer the reader (again) to the irrefutable mathementical analyses presented earlier in this thread
[9] This is the end of the matter:
MyBookie should not pay and will not pay (see [7] and [8] above)
[10] Of interest:
Another user in a similarly titled thread has claimed to have had confiscated a ** very similar amount ** on THE SAME SLOT
Either:
i) This proves the named slot clearly had an exploitable flaw or;
ii) The user is, in fact, the OP / a shill for the OP (Note that the poster is new and has very few posts)
[11] Summing Up:
95% of players are not profitable. 5% are. This is how the gambling ecology works. This is why the bookmakers we use and have come to love exist - because they are profitable based on the 95% / 5% rule above.
When players such as the OP **knowingly and deliberately** take advantage of a flaw, this damages the ecology described above. This damages the honest players who are trying to beat 1.909 lines.
MyBookie does not have to pay (see [7] above) and should not pay.
If MyBookie pay, all of the honest bettors here are damaged. If MyBookie pay this damages the industry. See above for the rationale.Last edited by SportsBettor74; 05-10-21, 04:24 PM.Comment -
Thanks for your comments. I'm going to do everything I can to get my money back and you would do the exact same if a casino seized over $200,000 of your money. As such, there will be no more updates posted from this point forward. I'm tired of reading this garbage from you.Comment -
Excellent.
If that is the case this would be a great service to the community here.
The community will hear - in due course - from SBR / Optional regarding this case.
I am both dubious and doubtful that you will honour your statement "No more updates will be posted from this point forward".
Let's see.Comment -
LOL. Judge's comments have been to your benefit, yet you trash him here. See, one of your mistakes is going way overboard with your "facts", and then getting pissed off when someone doesn't drink 100% of your Kool Aid. If you had kept this case simple and not contributed to the nonsense, you would have received very little pushback here.Comment -
See thread "MY BOOKIE ISSUE-same problems that several others have dealt with"
See comment by a new user with almost zero posts:
"
Hey I am having the same issue with these guys man and with Xbet. They seized $207,000 from me claiming I took advantage of a software malfunction with the game take the bank. Im talking with BETSOFT right now trying to get them to help me
"
See the thread for how this conversation "develops".
Edit: This "other user" has 7 posts and all of these 7 posts are in the mentioned thread. This "other user" was created on 22/03/2021.Last edited by SportsBettor74; 05-10-21, 05:43 PM.Comment -
The OP has every right to be pissed off about his HUGE loss and the lack of response so far. I recall you having a similar response, and rightly so, when 5 Dimes screwed you over on your future bets when they left the US market. You also lashed out against everyone that didn't agree 100% with your loss. You of all people should have sympathy with this guy's plight.Comment -
That user also says "My friend also is dealing with this issue and he has well over 6 figures." So there are allegedly THREE people having the same issue! I don't concern myself too much with the new user / zero posts thing. There are lots of people who just lurk here or don't even know about this place until they are in a time of need. Of course, I'm going to give a lot more respect to someone who is a longtime poster, but I won't dismiss new users out of hand. I want to listen to their story and see their evidence.
With that being said, the idea that there are THREE people out there having the same problem does not exactly put them all in a good light IMO. We now have 3 people who have each been separately struck in the head by a meteor on the same day. Wild. And we know that at least 2 of them know each other - not good.Last edited by DontTailMe; 05-10-21, 05:55 PM.Comment -
The two cases are distinguishable.
DTM's case involved legitimate bets that were graded incorrectly.
The case here is of a player who exploited a flaw in a slot (contrary to the t&c of the site) and now wishes to get paid after the site rightly invokes their t&c re: software flaws.Comment
