Canbet - The sportsbook you want to avoid

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  • yobinad
    SBR Sharp
    • 06-26-09
    • 332

    #1
    Canbet - The sportsbook you want to avoid
    Hello, I have to share with you, what had happened with me.
    I have registered in Canbet, 3 weeks later i was winning 150 euros, and i ask for a withdrawal.
    For my surprise, they send me an email saying that my account was closed and my deposit was refunded.
    I asked them the reason for closing my account, and they only say that my account was linked to others. Never tell me the concrete reason. I have no accounts linked. There are only one reason for that robber, on Canbet you can't win.
    I'm posting this, to advise you all how this sportsbook works.
    Keep far from this Sportsbook, and who have money in this sportsbook you should withdrawal as quickly as you can.

    Thanks for reading, we have to fight together against the Sportsbook that make that kind of things.
    If anyone knows a place where i can make a complaint against them, please post in this thread.

    Thanks
  • pokerplayer22
    SBR MVP
    • 05-09-09
    • 1207

    #2
    Originally posted by yobinad
    Hello, I have to share with you, what had happened with me.
    I have registered in Canbet, 3 weeks later i was winning 150 euros, and i ask for a withdrawal.
    For my surprise, they send me an email saying that my account was closed and my deposit was refunded.
    I asked them the reason for closing my account, and they only say that my account was linked to others. Never tell me the concrete reason. I have no accounts linked. There are only one reason for that robber, on Canbet you can't win.
    I'm posting this, to advise you all how this sportsbook works.
    Keep far from this Sportsbook, and who have money in this sportsbook you should withdrawal as quickly as you can.

    Thanks for reading, we have to fight together against the Sportsbook that make that kind of things.
    If anyone knows a place where i can make a complaint against them, please post in this thread.

    Thanks

    Are you sure its canbet and not sportbet??? For years sportbet has been known throughout the industry as a no pay book and i know first hand that this is one of the many excuses that they do infact use. .
    Comment
    • noyb
      SBR Wise Guy
      • 09-13-05
      • 971

      #3
      Originally posted by pokerplayer22
      Are you sure its canbet and not sportbet??? For years sportbet has been known throughout the industry as a no pay book and i know first hand that this is one of the many excuses that they do infact use. .
      yeah right. why not stop contaminating others peoples threads with your own little problems, you're only making yourself look completely stupid.
      Comment
      • noyb
        SBR Wise Guy
        • 09-13-05
        • 971

        #4
        Originally posted by yobinad
        Hello, I have to share with you, what had happened with me.
        I have registered in Canbet, 3 weeks later i was winning 150 euros, and i ask for a withdrawal.
        For my surprise, they send me an email saying that my account was closed and my deposit was refunded.
        I asked them the reason for closing my account, and they only say that my account was linked to others. Never tell me the concrete reason. I have no accounts linked. There are only one reason for that robber, on Canbet you can't win.
        I'm posting this, to advise you all how this sportsbook works.
        Keep far from this Sportsbook, and who have money in this sportsbook you should withdrawal as quickly as you can.

        Thanks for reading, we have to fight together against the Sportsbook that make that kind of things.
        If anyone knows a place where i can make a complaint against them, please post in this thread.

        Thanks
        multi account problems usually have a more complicated story than a poster is telling us. canbet is not a scam book, if they froze your account they will have some evidence against you. if you really have nothing to hide, fill in the complaint form on this website and if you're lucky sbr will help you.
        Comment
        • yobinad
          SBR Sharp
          • 06-26-09
          • 332

          #5
          Thanks for your help, i will make a complaint against them.
          I don't have multi accounts.
          And they don't tell me what i had made wrong to frozen my account.
          I think that's unfair, treat their customers like that.

          Oned more thing: Where do i make a complaint in this site?
          Last edited by yobinad; 06-26-09, 08:38 AM.
          Comment
          • acw
            SBR Wise Guy
            • 08-29-05
            • 576

            #6
            Bookmakers that charge you inactivity fees without notifying you are indeed scam books. Canbet is one of them.
            Comment
            • noyb
              SBR Wise Guy
              • 09-13-05
              • 971

              #7
              Originally posted by acw
              Bookmakers that charge you inactivity fees without notifying you are indeed scam books. Canbet is one of them.
              i agree it's bad practice, but there's a big difference between a book that pays but has a bad rule which could potentially cost you a few bucks a month and a scam book that walks away overnight with thousands, you know that as well.
              Comment
              • Rapscallion
                SBR High Roller
                • 03-29-09
                • 184

                #8
                Thank goodness Canbet no longer accepts U.S. clientele, I had to go through hell for about 2 weeks before I could get a small $500 payout from them about 5 years ago and I see not much has changed.
                Comment
                • yobinad
                  SBR Sharp
                  • 06-26-09
                  • 332

                  #9
                  Where are the complaints form in this site?
                  please
                  Comment
                  • noyb
                    SBR Wise Guy
                    • 09-13-05
                    • 971

                    #10
                    Comment
                    • yobinad
                      SBR Sharp
                      • 06-26-09
                      • 332

                      #11
                      Thanks noyb
                      Comment
                      • yobinad
                        SBR Sharp
                        • 06-26-09
                        • 332

                        #12
                        It's sad, what's happening with me.
                        I'm trying to know the reasons to they close my account, at more than a week.
                        And no one of the risk department was available to talk with me.
                        They stole my 150 euros of winnings, and don't tell me the reason, because there's no reason for that.
                        Is a robbery and i don't know, what can i do more
                        Comment
                        • yobinad
                          SBR Sharp
                          • 06-26-09
                          • 332

                          #13

                          Daniel: i want to talk with someone of the risk department
                          Cherie: Unfortunately there is noone in risk at the moment if you send through an email I will forward your query to them if you like
                          Daniel: i don't believe
                          Daniel: it's the 10th time that i try to speak with someone of the risk department
                          Daniel: yesterday i been told that someone of the risk department were available at this hours
                          Daniel: an email? they don't answer the email i sent last week
                          Daniel: i want you to pass this conversation to one of them
                          Daniel: i'm tired of this
                          Cherie: Kindly note your account has been closed and your deposit refunded back to your the same method of deposit account.
                          Cherie: A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures.
                          Cherie: Please view our rules for a more detailed explanation on shared environments and our exclusion/deregistration policies. http://www.canbet.com/help/sportsbook_general_terms.aspx
                          Daniel: i want you to tell me what is sharde environments?
                          Daniel: and give me proofs of what i done wrong

                          This was the last conversation, and allway the same answer, without giving me a reason to close the account, the reason is that i can't win. Don't you think?
                          Comment
                          • Santo
                            SBR MVP
                            • 09-08-05
                            • 2957

                            #14
                            Shared environments. Have you played from a Net cafe, University, University dorm, apartment building etc?
                            Comment
                            • yobinad
                              SBR Sharp
                              • 06-26-09
                              • 332

                              #15
                              I allways play at home! i think that they had to give me a proof, don't you think?
                              It's unfair, close an account with 150 euros of winnings, without proofs.
                              if i had loss this don't happen for sure.
                              Comment
                              • yobinad
                                SBR Sharp
                                • 06-26-09
                                • 332

                                #16
                                Last conversation with them:

                                Randal: Hi there Daniel, how may I assist you?
                                Daniel: i want to know why do you close my account
                                Daniel: because i didn't do nothing wrong
                                Daniel: or irregular
                                Randal: A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures.
                                Randal: Please view our rules for a more detailed explanation on shared environments and our exclusion/deregistration policies. http://www.canbet.com/help/sportsbook_general_terms.aspx “
                                Daniel: tell me what are shared environments
                                Daniel: and what i have do it exactly?
                                Randal: We are not allowed to provide details of the investigation due to security on our behalf.
                                Daniel: what?
                                Daniel: are you kidding with me?
                                Daniel: you close my account and even give me the reason
                                Daniel: there's no reason
                                Daniel: i demand to know the reason
                                Daniel: i'm a customer, and you can't treat me like that
                                Randal: Daniel, we have refunded your deposit on the account and the matter has been Finalized.
                                Daniel: it can't be
                                Daniel: because i have made bets and have won 150 euros
                                Daniel: you can't make this kind of things with your customers
                                Daniel: you simply close my account, without no explanation or respect for me and my winnings
                                Daniel: i want my winnings, they are mine, for right.
                                Daniel: i have placed my bets and won some of them
                                Randal: Daniel, I have now advised you accordingly and your deposit was refunded. If there is nothing else that I can assist with Thank you for using Live Chat. Have a nice day
                                Daniel: it's the most unjustice i ever seen
                                Daniel: and i will take all procedures possible to have what is mine for right
                                Randal: Thank you for using Live Chat. Have a nice day goodbye.
                                Daniel: i'm allways requesting what i have won
                                Chat session has been terminated by the site operator.

                                This is not normal, it's a robbery.
                                Comment
                                • fixxer
                                  SBR MVP
                                  • 09-13-05
                                  • 1877

                                  #17
                                  Canbet is not known for closing accounts without a real reason.

                                  SBR probably will clear this, if this is a mistake from the risk department, or the op got involved in a multi-acc opening...
                                  Comment
                                  • yobinad
                                    SBR Sharp
                                    • 06-26-09
                                    • 332

                                    #18
                                    The shared environments reason looks like an excuse... to don't pay me the winnings!
                                    I wish that SBR can solve this! It's my only hope!
                                    Comment
                                    • fixxer
                                      SBR MVP
                                      • 09-13-05
                                      • 1877

                                      #19
                                      You can be sure that Canbet is not the office that makes out false excuses to steal a 150EUR balance....

                                      Was any bonus involved in your account? (especially no deposit one...?)
                                      Comment
                                      • yobinad
                                        SBR Sharp
                                        • 06-26-09
                                        • 332

                                        #20
                                        I benefit from a bonus of 30 euros when i made my deposit!
                                        But i still don't understand why do they close my account.
                                        There's no reason for that :S
                                        Comment
                                        • yobinad
                                          SBR Sharp
                                          • 06-26-09
                                          • 332

                                          #21
                                          I'm losing my hopes!
                                          I was thinking that SBR will help me to have my winnings back, but passed two weeks and they don't give me any news, i don't know if they talk with Canbet
                                          It's normal to take so much time till have an answer from SBR?
                                          Canbet can't make this kind of robberys and don't pay for that.
                                          Comment
                                          • jasont50
                                            SBR Rookie
                                            • 10-17-08
                                            • 46

                                            #22
                                            canbet arent that bad theres about 100 worse bookmakers around than them , worldbet owe me £6000 and will never pay it , 3bwin owe me also £150 they closed and ran off to the sunset in february , to be honest i dont overly trust any of em.
                                            Comment
                                            • Hohol15
                                              SBR Rookie
                                              • 02-22-09
                                              • 23

                                              #23
                                              I received 3600 $ recently from Canbet. I don't think they are bad so far. But the problem with occasional IP-coinsidence could happen and I don't know what are their investigations include. So only SBR moderators can help to clearify the details I guess.
                                              Comment
                                              • yobinad
                                                SBR Sharp
                                                • 06-26-09
                                                • 332

                                                #24
                                                I will wait for SBR moderators, but passed 2 weeks and they don't tell me nothing about this issue
                                                Comment
                                                • Justin7
                                                  SBR Hall of Famer
                                                  • 07-31-06
                                                  • 8577

                                                  #25
                                                  Sorry Yobin... I'm on the complaint. I've contacted them, and will tell you more when I hear back.
                                                  Comment
                                                  • Justin7
                                                    SBR Hall of Famer
                                                    • 07-31-06
                                                    • 8577

                                                    #26
                                                    No response from Canbet so far How the mighty have fallen...
                                                    Comment
                                                    • yobinad
                                                      SBR Sharp
                                                      • 06-26-09
                                                      • 332

                                                      #27
                                                      Now, i know that canbet close the accounts to all portuguese customers giving shared environments as reason, we live in the same country, is this shared environments? Canbet commited a big error, and stole the winnings of the portuguese customers, i'm waiting that justin can resolve this error and canbet give the money back to portuguese customers.
                                                      Comment
                                                      • Justin7
                                                        SBR Hall of Famer
                                                        • 07-31-06
                                                        • 8577

                                                        #28
                                                        Do you know other Portuguese players that were robbed?
                                                        Comment
                                                        • ClaudioMag
                                                          SBR Rookie
                                                          • 07-03-09
                                                          • 15

                                                          #29
                                                          Originally posted by Justin7
                                                          Do you know other Portuguese players that were robbed?
                                                          At least 3 users here.. me, mariasc and yobinad
                                                          Comment
                                                          • yobinad
                                                            SBR Sharp
                                                            • 06-26-09
                                                            • 332

                                                            #30
                                                            Yes justin, at least 3 users. I think that was a mistake commited by canbet and Ias bet.
                                                            Talk with them please. I've already tried but no one at Canbet listen me.
                                                            If you and SBR have some authority and respect, i wish you could solve this situation, and that we can have our winnings.

                                                            Thanks justin
                                                            Comment
                                                            • ClaudioMag
                                                              SBR Rookie
                                                              • 07-03-09
                                                              • 15

                                                              #31
                                                              Originally posted by yobinad
                                                              Yes justin, at least 3 users. I think that was a mistake commited by canbet and Ias bet.
                                                              Talk with them please. I've already tried but no one at Canbet listen me.
                                                              If you and SBR have some authority and respect, i wish you could solve this situation, and that we can have our winnings.

                                                              Thanks justin
                                                              Justin. Can you confirm to me that my case is being treaten as well? Just because I've made two unanswered complains. Already sent you my username and e-mail but don't know if that's enough...
                                                              Comment
                                                              • Justin7
                                                                SBR Hall of Famer
                                                                • 07-31-06
                                                                • 8577

                                                                #32
                                                                Sorry Claudio. Yes, I have it. And Canbet has basically told me to go to hell on all of these.
                                                                Comment
                                                                • yobinad
                                                                  SBR Sharp
                                                                  • 06-26-09
                                                                  • 332

                                                                  #33
                                                                  And there's nothing we can do justin?
                                                                  They have committed an error closing portuguese cutomers accounts.
                                                                  They can't do that. How can we fight against this kind of sportsbook?
                                                                  Comment
                                                                  • JoshW
                                                                    SBR MVP
                                                                    • 08-10-05
                                                                    • 3431

                                                                    #34
                                                                    I think Canbet has some of the worst customer service among books that largely pay. They routinely don't respond to issues we bring to them despite multiple emails. They run bait and switch bonus scams for such small amouns, one wonders why they don't just stop running them or at least pay out the minimal amounts involved.
                                                                    Comment
                                                                    • Stumpage
                                                                      SBR MVP
                                                                      • 09-21-05
                                                                      • 2906

                                                                      #35
                                                                      What the hell happened with this place, really? For years they were one of my favoured outs; Certainly not a top of the line workhorse like Pinnacle, Greek or BetJam, but definitely a solid number 4 or 5 starter...Now I wouldn't send them $100 if I found it on the street.
                                                                      Comment
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