Betinternet: VERY SLOW payout

pokerplayer22 · 06-02-09, 08:14 AM

I hope you receive your money iron man but believe me...filing a complaint with SBR will be of absolutely no help.

lucciferg · 06-02-09, 09:33 AM

I have received payouts within 24-48 hours (can't be sure exactly when I requested them) via Moneybookers in the past week: £600 on 30 May and £330 on 1 June. These payouts were for sports bets, and I'm in the UK.

I don't remember when I signed up to them though, and can't remember the ID verification process - perhaps that's the issue? Or perhaps it's the method of payout you requested? I missed that from your first post.

I hope this reassures you a little. Are you able to call them and determine exactly what the problem is?

iron-man75 · 06-02-09, 09:56 AM

lucciferg: I'm from Canada and I also use Moneybookers. The ID verification process went well. After a few days they cleared my account. When I asked why the payout had not been processed, they told me they were performing "higher level security checks", but they wouldn't tell me what exactly they were investigating, or what the problem was. I spoke to them via the live chat a few times, but I would get the same crap every time ("be patient, we are performing more checks", "an external source is making the checks so it's out of our control"). They have never given me any clear answers whatsoever.

iron-man75 · 06-02-09, 09:57 AM

pokerplayer22: why is my complaint useless? Because SBR has no power at all?

shantystar · 06-02-09, 10:48 AM

Originally posted by iron-man75

pokerplayer22: why is my complaint useless? Because SBR has no power at all?

you are very right!SBR stands for bookmakers not bettors or members here!!!

iron-man75 · 06-02-09, 10:55 AM

Originally posted by shantystar

you are very right!SBR stands for bookmakers not bettors or members here!!!

That is not very encouraging

shantystar · 06-02-09, 11:06 AM

Originally posted by iron-man75

That is not very encouraging

I experienced this!evrytime sbr ignore posters to help out!actually they havennt such power,all thye can do is to rewquesta nd than relax,although case settle down or not!!!

penstothecup · 06-02-09, 11:28 AM

Originally posted by shantystar

you are very right!SBR stands for bookmakers not bettors or members here!!!

I dont think it could hurt to try to get SBR's help but from my experience with SBR (which is not very much, only from other posters complaints), they either dont try very hard to help or they just dont care about the average gambler/poster if there is nothing in it for them.

Best of luck though in getting your payout. No one deserves to be slow payed or stiffed like this.

iron-man75 · 06-02-09, 12:14 PM

Originally posted by penstothecup

I dont think it could hurt to try to get SBR's help but from my experience dealing with SBR (which is not very much), they either dont try very hard to help or they just dont care about the average gambler/poster if there is nothing in it for them.

Best of luck though in getting your payout. No one deserves to be slow payed or stiffed like this.

I thought filing a complaint on this site would get things moving. After reading the posts here it looks like I'm on my own, and that I should keep bugging Betinternet until they pay me.

penstothecup: Thanks for your support! I will let you guys all know if Betinternet ends up paying me (finally). And good luck to your Penguins, man (although it doesn't look too good as it stands now!).

headgames · 06-02-09, 12:49 PM

Iron Man, write to gaming@gov.im (Isle of Man Gambling Supervision Commission) as Betinernet is regulated by them. State your username and situation as fully as possible and see if that gets you anywhere.

I've played on and off at Betinternet for 18-24 months and payouts have always been prompt. I've not heard anything bad about them myself.

lucciferg · 06-02-09, 12:57 PM

As it's Moneybookers, it seems like it must have something to do with the fact it's a casino payout request. If not that, I'm not sure what else. I'd call them to try and confirm the issue.

The company that owns BetInternet is listed and traded, and appears to be doing well, so I very much doubt it's a financial issue on their end. See: http://www.webisholdingsplc.com/media/press/?a=118

As they're really a European-facing book, you'll probably get more traction if you go to their regulatory authority than via SBR. My impression is that US-facing books care much more about their SBR rating than Euro-facing ones, I think mainly because European gamblers aren't so aware of SBR ratings so a lower rating doesn't impact their bottom-line in the same way. BetInternet are regulated on the Isle of Man. Try here: http://www.gov.im/gambling/

[Sorry, Headgames, I got distracted while replying, so took way too long

]

iron-man75 · 06-02-09, 01:29 PM

Wow, great advice guys (headgames & lucciferg)!! Thanks a lot! I will try emailing the Isle of Man Gambling Supervision Commission. Seems much more promising than SBR (which still hasn't responded to me). Thanks again guys!!

penstothecup · 06-02-09, 02:26 PM

Originally posted by iron-man75

Wow, great advice guys (headgames & lucciferg)!! Thanks a lot! I will try emailing the Isle of Man Gambling Supervision Commission. Seems much more promising than SBR (which still hasn't responded to me). Thanks again guys!!

At least you werent holding your breath waiting for SBR to help you.

shantystar · 06-03-09, 12:42 AM

GL!in you case.

iron-man75 · 06-03-09, 07:10 AM

Thanks everyone for your support! Here is an update:

I emailed the Isle of Man Gambling Supervision Commission. Here is their answer (which was quick!):

I sorry I am unable to assist as Betinternet casino is licensed and regulated in Curacao and not the Isle of Man.

I have forwarded your concerns to Betinternet, however you will need to take this matter up with the licence holder directly or the Regulator in Curacoa

My comments: WHAT???????? Am I crazy or what? I double-checked, and triple-checked. At the bottom of Betinternet's website (http://www.betinternet.com/en/casino.bet) it is mentioned the following:

© 2009, betinternet.com, Viking House, Nelson Street, Douglas, Isle of Man, IM1 2AH
Call: +44 1624 698141Fax: +44 1624 698134Email: info@betinternet.com

Licensed and regulated by the Isle of Man Gambling Supervision Commission,
issued under the Online Gambling Regulation Act 2001 on 31st August 2007

So I emailed the Commission once again... Are they confused, or is Betinternet misleading people?

I don't know what to believe anymore!! I will keep you posted!

headgames · 06-03-09, 08:29 AM

I just went to the Betinternet site and specifically to the Games and Casino sections and there's a tiny warning on the page which says "betinternet Casino is hosted in Curacao. betinternet.com customers are reminded that they are leaving the jurisdiction of the Isle of Man." Having only used the sportsbook, I didn't know about this.

http://www.ciga.an is the Curacao Internet Gaming Association but there's no telephone number or email on their site, just fax. They also don't seem to operate like a regulator : "CIGA does not have the capacity to handle player complaints against members"?

As it's outside of the IOM jurisdiction and over in Curacao, then my suggestion would be to simply wait for the guys at SBR to answer your complaint.

iron-man75 · 06-03-09, 09:27 AM

UNBELIEVABLE!! I just went on Betinternet's live chat and the lady immediately told me that my documents have (FINALLY) been cleared, and that I needed to request the payout once again so that they can process it. So it seems like the issue has been resolved, but I will wait untily they effectively pay me before make such a conclusion. However, I must say that it looks good! I'm so happy right now, after all I've been through!!

Thanks again everyone for your support and help, especially headgames and lucciferg whose suggestions were great!

lucciferg · 06-03-09, 11:08 AM

Iron man, congrats on the progress - hopefully there'll be a result. It would be great if you could post back when they pay you.

I didn't realise that the same company could have different divisions regulated in different jurisdictions like that. Like Headgames, I've only ever used the sportsbook. If I ever get into using casinos, I'll pay much more attention to whether they're regulated in the same jurisdiction as the sportsbooks.

iron-man75 · 06-03-09, 11:56 AM

Quick update: I just received my $9000 USD payout in my Moneybookers account

I will request more withdrawals until my account balance is at 0$.

Peep · 06-03-09, 12:10 PM

...filing a complaint with SBR will be of absolutely no help.

That is a lie PP22.

You have allowed yourself to become a spamming site cancer.

I hope you die from it. You are of no value to anyone at this point. And you may well discourage others whose situation is more clear cut than your referral bonus travesty from seeking help.

If I were a mod here I would consider banning you for conduct detrimental to the posters seeking help.

lucciferg · 06-03-09, 02:02 PM

Great news on the payout! It seems like (a) you won a lot, if $9k is only part of it, and (b) you're going to get all of it promptly (now, after a long wait!). Congrats again!!

pokerplayer22 · 06-03-09, 05:26 PM

Originally posted by Peep

That is a lie PP22.

You have allowed yourself to become a spamming site cancer.

I hope you die from it. You are of no value to anyone at this point. And you may well discourage others whose situation is more clear cut than your referral bonus travesty from seeking help.

If I were a mod here I would consider banning you for conduct detrimental to the posters seeking help.

Peep, I am sure the mods will ban me eventially because saying anything bad about SBR (even if it is true) doesnt seem to be tolerated here. From my experience here and from reading other's experiences, SBR does very little to actually help the player (making a 2 minute phone call on the players behalf is about all). And when they cant help the player with collecting a payout from a corrupt, thieving, slow pay book, they dont even have the decency to downgrade the book at all because it might cost them money in the long run from advertising. The best advice players who are having trouble collecting from a book can receive comes from other players and that is all i have tried to state. I have only tried to relay to posters seeking help from SBR is that if they really believe that SBR has the players best interest at heart, then they are sadly mistaken.

I do hope everyone with payout problems gets those problems taken care of and is paid in a timely manner. No one deserves to have money stolen from them or be slow payed by any book. Good books deserve tons of praise and accolades but bad, corrupt books need to be bashed and dont need mods sticking up for them.

Peep · 06-03-09, 05:39 PM

SBR helped me collect $2300 off of Gambler's Palace, after the book hung up the phone on me and said "we will never pay you".

I am sure others here have similiar stories. I have read dozens.

I am sorry they couldn't do anything in your case, sometimes they can't. They have no power over books other than a rating. And they have to use that as a "big stick that is carried by used sparingly" for it to maintain clout.

pokerplayer22 · 06-03-09, 05:47 PM

Originally posted by Peep

SBR helped me collect $2300 off of Gambler's Palace, after the book hung up the phone on me and said "we will never pay you".

I am sure others here have similiar stories. I have read dozens.

I am sorry they couldn't do anything in your case, sometimes they can't. They have no power over books other than a rating. And they have to use that as a "big stick that is carried by used sparingly" for it to maintain clout.

Peep, I understand what you are saying. I am not as upset about SBR not being able to help me get paid from the corrupt sportbet as i am SBR not downgrading them at all. That is a complete joke, especially with all the other posters who replied to my thread saying what a corrupt scum book sportbet has always been. They 100% absolutely should be rated an "F" and SBR has them as a "B". That is absolutely ridiculous. Sportbet obvioiusly doesnt care about their reputation or else they would be on here defending themselves, even though they know that they are the ones at fault. Sportbet must feel it is easier to just pay SBR for their bs grade and not deal with these forums and that just pisses me off. Peep, I dont mean to span others threads though. I really dont. I do feel bad for anyone who ever undergoes payout problems.

Peep · 06-03-09, 06:06 PM

Well, I agree some of SBR's grades are incorrect. And Sportbet seems to be one of them. I would give them a C though, they do pay most people.

HeeeHAWWWW · 06-03-09, 08:22 PM

I was waiting a month for something like $6k at another book, endless excuses. SBR got involved, payment the next day.

iron-man75 · 06-05-09, 10:24 AM

Here is another update: Betinternet processed a second $9000 payout today.

headgames · 06-06-09, 03:20 AM

This is good to hear as I do feel they are reputable but maybe in this instance they did require some prompting and that forwarded email from IOM could have helped a little bit. I'm sure they don't want people complaining to any regulator of theirs, even if it's not the specific one for the casino.

I forgot to say congratulations on your win, so congratulations!

hothandsmgee · 06-08-09, 11:19 AM

It good to hear that you got the money you deserved. congrats.