Hello, my name is Hugo Almeida, i´m portuguese, and I have a dispute with Bwin.
My wife and I opened and account a few months ago under my wife´s name (user name: anaindia85), in order to try to earn some extra money to fullfill one of ours greatest dream: going to India to teach english to young buddhist monks.
here´s the deal: after a few deposits with both mine and my mother´s card, and after losing all the money on sports betting, i end up trading the bínside market points (earned due to bets previously made), for some dollars, 5$, to be more especific. with those 5$ i registered into an NL Texas Holdem tournamet with about 800 people and placed 7th earning 70$. with those 70$ i registered on another tournament and placed, this time, on 2nd earning about 900$. After some betting on sports and a few more tournaments without earning much (maybe even loosing some money) i got a 2nd place again and a 1st one in a 20$ tournamens NL Texas Holdem. In the end i had about 2650 euros. At that point I withdrawn 130 euros plus 70 euros on 2 separate days.
Everything was normal until 20 days ago when i tryed to login my account and found it blocked!
I immediately contacted customer service and they told me that i have used illegaly one of the credit cards registered on the account. There were 2 cards: mine and my mother´s. my card was OK but my mother´s card was the problem. I´ll explain:
My mother´s card was cancelled about a month ago because she had had transactions on her card from some american company. She knew nothing about those(neither do I), and so, the card was stopped. So, we went to our bank and found out that along with the fraudulent transaction on the card, Bwin movements were also flagged as fraudulent! that was a critical error by the bank! we assumed that this migth have been the problem! They immediately appologized and amended the mistake on their systems, provided us with a official documets to prove that those payments to Bwin were genuine and from my mother´s knowledge and consent.
After dealing with the problem at the bank and everything clarified, we contacted Bwin again and forward them the following documentation:
1. last month´s statements, with the payments to Bwin deposits, that in fact we´ve been paying for about 3 months now.
2. a copy of my mother´s ID card with our user name written on it
3. a document with the bank stamp, stating that my mother does recognize all transactions to Bwin.
after all this, we were expecting the problem to be solved. Up until now we were not angry with Bwin, because they had the reasons to suspect!! but after all the effort to clarify what had happened with all the official documets and proofs of authenticity, this is what we´ve got:
"Dear Mrs Ana Almeida,
thank you for your e-mail, after contacting our financial departement, we were told that your account has been blocked permanently.
About your credit card deposits, we will not debit your credit card account with the previous deposits, therefor you don´t need to pay them.
We are sorry for the decision made, best regards
Bwin team"
3 comments about this:
1. we have already payed our bank this deposits, and we gladdly did it once we intended to use that money.
2. the card was cancelled more than a month ago, and was it only after earning (within 3 days) 2650 euros that they have realised that the account needed to be closed??
3. what about all the documentation sent? Bwin certanly got those!! on their reply they clearly have the intention to steal the money, they prefer to let go the payments for the credit card (about 300 euros) then payout the honestly earned money on the poker tournaments. money that was won FROM OTHER POKER PLAYERS AND NOT FROM BWIN! Plus, they keep the rake from every player registered on the tournaments.
4. Bwin appologiizes and by leting go the pyments for the credit card, they do admit that there is no FRAUD and that this were genuine but will not open the account???? that doesnt make any sense!!!!
5. whats even more riddiculous about it is that they DO HAVE on their TERMS AND CONDITIONS that if they do suspect fraud, the can block the account and IF THE MONEY WAS LEGGALY EARNED (which is the case, since the money was won on 300 or more people tournaments of poker), they WILL REFUND THE MONEY ON THE ACCOUNT, keeping 10% for legal issues.
one last comment about Bwin position on the case: THERE IS NO POSITION!!!!!!
1. if they do embrace the idea of fraud, they would never do us the favor of "appologizing" for the credit card payments
2. if, on the other hand, they believe that this was all a mistake and the payments are genuine (which is the case), they would reopen the account.
3. and even if the suspect fraud, what about their own regulation that states that the money on the account would be refunded???
Now ive been calling all days and they just say thet they do not have any answer from their financial departement.... but its just a way to bring u down to your knees with exaution!!! one month we are waitting
we are desperate, and we found the stori from SOLOD and got a little more hopefull! we have some faith that Paul could read this story and also feel sympathetic to do something to help us!
My wife and I opened and account a few months ago under my wife´s name (user name: anaindia85), in order to try to earn some extra money to fullfill one of ours greatest dream: going to India to teach english to young buddhist monks.
here´s the deal: after a few deposits with both mine and my mother´s card, and after losing all the money on sports betting, i end up trading the bínside market points (earned due to bets previously made), for some dollars, 5$, to be more especific. with those 5$ i registered into an NL Texas Holdem tournamet with about 800 people and placed 7th earning 70$. with those 70$ i registered on another tournament and placed, this time, on 2nd earning about 900$. After some betting on sports and a few more tournaments without earning much (maybe even loosing some money) i got a 2nd place again and a 1st one in a 20$ tournamens NL Texas Holdem. In the end i had about 2650 euros. At that point I withdrawn 130 euros plus 70 euros on 2 separate days.
Everything was normal until 20 days ago when i tryed to login my account and found it blocked!
I immediately contacted customer service and they told me that i have used illegaly one of the credit cards registered on the account. There were 2 cards: mine and my mother´s. my card was OK but my mother´s card was the problem. I´ll explain:
My mother´s card was cancelled about a month ago because she had had transactions on her card from some american company. She knew nothing about those(neither do I), and so, the card was stopped. So, we went to our bank and found out that along with the fraudulent transaction on the card, Bwin movements were also flagged as fraudulent! that was a critical error by the bank! we assumed that this migth have been the problem! They immediately appologized and amended the mistake on their systems, provided us with a official documets to prove that those payments to Bwin were genuine and from my mother´s knowledge and consent.
After dealing with the problem at the bank and everything clarified, we contacted Bwin again and forward them the following documentation:
1. last month´s statements, with the payments to Bwin deposits, that in fact we´ve been paying for about 3 months now.
2. a copy of my mother´s ID card with our user name written on it
3. a document with the bank stamp, stating that my mother does recognize all transactions to Bwin.
after all this, we were expecting the problem to be solved. Up until now we were not angry with Bwin, because they had the reasons to suspect!! but after all the effort to clarify what had happened with all the official documets and proofs of authenticity, this is what we´ve got:
"Dear Mrs Ana Almeida,
thank you for your e-mail, after contacting our financial departement, we were told that your account has been blocked permanently.
About your credit card deposits, we will not debit your credit card account with the previous deposits, therefor you don´t need to pay them.
We are sorry for the decision made, best regards
Bwin team"
3 comments about this:
1. we have already payed our bank this deposits, and we gladdly did it once we intended to use that money.
2. the card was cancelled more than a month ago, and was it only after earning (within 3 days) 2650 euros that they have realised that the account needed to be closed??
3. what about all the documentation sent? Bwin certanly got those!! on their reply they clearly have the intention to steal the money, they prefer to let go the payments for the credit card (about 300 euros) then payout the honestly earned money on the poker tournaments. money that was won FROM OTHER POKER PLAYERS AND NOT FROM BWIN! Plus, they keep the rake from every player registered on the tournaments.
4. Bwin appologiizes and by leting go the pyments for the credit card, they do admit that there is no FRAUD and that this were genuine but will not open the account???? that doesnt make any sense!!!!
5. whats even more riddiculous about it is that they DO HAVE on their TERMS AND CONDITIONS that if they do suspect fraud, the can block the account and IF THE MONEY WAS LEGGALY EARNED (which is the case, since the money was won on 300 or more people tournaments of poker), they WILL REFUND THE MONEY ON THE ACCOUNT, keeping 10% for legal issues.
one last comment about Bwin position on the case: THERE IS NO POSITION!!!!!!
1. if they do embrace the idea of fraud, they would never do us the favor of "appologizing" for the credit card payments
2. if, on the other hand, they believe that this was all a mistake and the payments are genuine (which is the case), they would reopen the account.
3. and even if the suspect fraud, what about their own regulation that states that the money on the account would be refunded???
Now ive been calling all days and they just say thet they do not have any answer from their financial departement.... but its just a way to bring u down to your knees with exaution!!! one month we are waitting
we are desperate, and we found the stori from SOLOD and got a little more hopefull! we have some faith that Paul could read this story and also feel sympathetic to do something to help us!
.