Maintenance for Pinnacle (for accounts using Asian Connect), error message?

[cash5000]

If I'd tell my customers that please wait, my website sucks and you don't get any goods at all, then they would leave me and go to the competitor (some very good customers are staying, of course).

So Pinnace and AC täke this "

The reported issues on PinBet88 are being fixed as quickly as possible. We apologise for the inconvenience. Thanks for your understanding." and shove it to...

[tnewo]

if they fix this mess ( i doubt it) and at the end i got my money, i will never bet in pinnacle again. and about assiaconect, i have not made my decision yet, but i´m not happy with them, and they are not improving their managment of the issue, if they (ac) want to save their reputation they should start to consider pay customers from their own pockets and then they deal with pinnacle and ask pinnacle for a compensation.
In any case when i i read that pinnacle is the best bookmaker in the world.....................

[tnewo]

Maybe bettors should demand agents refund our money even before pinnacle fix their mess.And the no tally balance, well, i don´t believe that escuse, they have back ups, security systems.........
In the real world that it´s how it works, betting world, welll..................this is another history

[tnewo]

i have no idea why this lack of transparency

[cash5000]

Maybe bettors should demand agents refund our money even before pinnacle fix their mess.And the no tally balance, well, i don´t believe that escuse, they have back ups, security systems.........
In the real world that it´s how it works, betting world, welll..................this is another history

I said this 2-3 days ago already and told it to AC customer support also

[tnewo]

I said this 2-3 days ago already and told it to AC customer support also

and let me guess, they have said nothig
negligence, disloyalty towards costumers, both of them, pinnacle and ac are ruining their reputation

[tnewo]

in any case, what surprise me a lot it´s people keep betting in pinnacle while this "tecnical issues" afeccting others bettors.
They recomend (this bettors ) us that we have to keep calm and bla bla bla. "Two days and all this issue will be fix".
This pinnacle users maybe could be the next to suffer this pinnacle improvisation, migration websites shit. what a empathy.
No one says, hey, let´s demand pinnacle a proper explanation. No they keep betting in the pinnacle marvelous new website and that´s all.
If i see a bookie act like pinnacle with other bettors (for my own interest) would be stay away from that bookie.

[tnewo]

but people with money frozen what we get for some users is things like "pinnacle is the best and you have no place to go"

[rangerz2478]

Ok for the first time I can honestly say I am genuinely concerned.

I asked ac88 to ask pinnacle for a pending bet list on my account. This was about 12 hours ago and they said pinnacle has not responded to their request. I am starting to think they not only are not able to transfer the data to the new site, but they may have lost some of the balance info/pending bet info and are trying to recover it.

Otherwise, why wouldn't they just let us use the old site while they continue to work on this trainwreck of a new site?

[Optional]

Ok for the first time I can honestly say I am genuinely concerned.

I asked ac88 to ask pinnacle for a pending bet list on my account. This was about 12 hours ago and they said pinnacle has not responded to their request. I am starting to think they not only are not able to transfer the data to the new site, but they may have lost some of the balance info/pending bet info and are trying to recover it.

Otherwise, why wouldn't they just let us use the old site while they continue to work on this trainwreck of a new site?

If they are trying to sync data they would not want it changing.

Try not to worry. Your money won't be lost.

[rangerz2478]

If they are trying to sync data they would not want it changing.

Try not to worry. Your money won't be lost.

Optional, I think it's perfectly conceivable that they lost all of the pending bet information when attempting to transfer sites.

[Optional]

Optional, I think it's perfectly conceivable that they lost all of the pending bet information when attempting to transfer sites.

If anything is lost I'm sure they will find a way to make people good. But personally I think that's highly unlikely anyway.

It sucks to be taking this long but no need to get concerned about the money part.

[rangerz2478]

If anything is lost I'm sure they will find a way to make people good. But personally I think that's highly unlikely anyway.

It sucks to be taking this long but no need to get concerned about the money part.

I have an incredibly high amount in pending political wagers so I think you can understand my concern. I don't see how they would be able to make it right if they had no idea who had how much.

I was not concerned when this all started, but I am starting to get concerned now.

[Optional]

I understand being a bit concerned I guess. But really, the chances of data being lost is pretty slim. Big systems have sophisticated backup procedures.

[rangerz2478]

I understand being a bit concerned I guess. But really, the chances of data being lost is pretty slim. Big systems have sophisticated backup procedures.

Then why can't they accommodate my request for a full pending bet list?

[dealer wins]

I think the lack of information is the worst thing about this whole fiasco. Pinnacle need to realise this is involving many customers who hold big balances with them. This could cost them dearly in terms of reputation loss.

And there are many sites where you can get pretty much Pinny odds and big bets down these days, that dont have the technical issues that seem to plague Pinny all the time.

I knew from the moment PT informed me about the new site that it would be a disaster, you can see my sarcasm from my post on page 1 lol.

They have designed a pig of a site even if they get it working perfectly.

[dealer wins]

Unless they are going bust, then we are all F'ed.

[luctens]

To cash500 and tnewo asking agents to pay customers out of their own pocket, this is a completely unrealistic request. You can only estimate, but I would say that the balances in the agents' Pinnacle accounts are well into the tens of millions of pounds and you can't reasonably expect them to have that sort of money tucked away ready to pay customers just in case this sort of thing happened. Of course it would be ideal in a perfect world, but we don't live in a perfect world and you must be realistic in what you expect from these companies.

Cash500 also says that their balance can be seen on Pinbet88 but from what we've heard, that is one of the main issues they are having about verifying the account balances so it is unlikely that they can see your balance or at least at this point verify that the balance is definitely correct.

Cash500 is also blaming Asian Connect for this. I make a reference as I did in a previous post about the Worldpay issues currently with bookmakers such as Stan James. These problems are completely out of Stan James' hands and there really is nothing they can do but keep pushing Worldpay to sort out it's problems as soon as possible, and it's the same herewith Asian Connect, it looks bad on them but the issues are at Pinnacle's end and they are relying on Pinnacle to sort out the problems so I wouldn't place any blame at Asian Connect's door. They are only the messenger between you and Pinnacle. They have updated you regularly whenever they have had new information from Pinnacle and there's not really anything else they can do.

To dealerwins who seems to think that getting a UK licence is all about just getting more UK customers, it obviously is in some way because of that but I think a lot about them getting the UK licence is to increase it's reputation on a worldwide basis as rightly or wrongly, a UK Gambling Commission licence is seen as the gold standard of licences when it comes to reputation and reliability.

Also to dealerwins, you can be sure Pinnacle realises the amount of people and money this outage is affecting and that this will adversely affect their reputation and the reputation of the agents. For these reasons, you can be sure that they haven't got their feet up and that they are throwing all of their resources at this 24/7 to get it resolved, but sometimes these issues aren't so simple to fix.

And regarding whether Pinnacle is going bust dealerwins, that obviously isn't the case for the reasons I detailed in a previous post so stop with the pointless doom-mongering.

To rangerz2478 whosaid they want to see a list of pending wagers, I don't understand why anyone that bets online doesn't keep records of their own by printscreening every deposit, bet and withdrawal as evidence of transactions and bets and keep a spreadsheet detailing all of this aswell. Doing this would have ruled out you being in the situation you're currently in.

[cash5000]

luctens - my blaming of AC was planted when Pinnacle said absolutely nothing, therefore I assumed that agents came up with some easy excuse. Now it's being said on Pinn' Twitter, so I'm not so hostile towards AC anymore, but still...I think agents aren't worthy partners to Pinnacle then if Pinnacle is so careless with them
,

[dealer wins]

I remember when Nat West (A big UK bank) had a 3 day outage and there was uproar in the news and customers were compensated £1000s. I have £40K in this and its now been 8 days so excuse me if I am feeling a little bit pissed/worried/scared!

[yisman]

Pinnacle doesn't speak to the end user of this business...not how it works.

You're wrong.

https://twitter.com/PinnacleSports/status/755788732087857153

https://twitter.com/PinnacleSports/status/756040000530186240

Not exactly sure why it took so long for them to say something.

[andrew023]

You're wrong.

https://twitter.com/PinnacleSports/status/755788732087857153

https://twitter.com/PinnacleSports/status/756040000530186240

Not exactly sure why it took so long for them to say something.

well at least Pinnacle finally put out a statement....

[yisman]

As I said before I have no relationship or "vested interest" in Pinnacle and I'm not defending them at all. I'm simply stating that from the information that we do know, there is no reason to panic but at the same time there is nothing else Pinnacle or your agent can update you on until there is progress with these issues and all you can do is wait.

It doesn't matter how many times you ask for it or say they should they should "release a public statement", for the reasons I stated on my previous post, they are going to do nothing of the sort. Bill Dozer has already said it should hopefully be sorted in the next 2 days and I'm sure he wouldn't have said that unless it was from a good source so lets hope that it gets sorted in that timeframe.

In the meantime, sit tight, wait for an update from your agent and stop repeatedly and pointlessly calling for something that obviously isn't going to happen.

You're also wrong.

[cash5000]

I remember when Nat West (A big UK bank) had a 3 day outage and there was uproar in the news and customers were compensated £1000s. I have £40K in this and its now been 8 days so excuse me if I am feeling a little bit pissed/worried/scared!

with this kind of sums there should be some kind of agreement though. As in "real" life when everything's going well people think that there's no need for written agreement....

[tnewo]

[QUOTE=luctens;26029036]To cash500 and tnewo asking agents to pay customers out of their own pocket, this is a completely unrealistic request. You can only estimate, but I would say that the balances in the agents' Pinnacle accounts are well into the tens of millions of pounds and you can't reasonably expect them to have that sort of money tucked away ready to pay customers just in case this sort of thing happened. Of course it would be ideal in a perfect world, but we don't live in a perfect world and you must be realistic in what you expect from these companies"

You are so wrong. they should have a insurance, All kind of serious business have one. From restaurants to banks, shops, all serious companys have a insurance to protect their own interest and the people who trades with them. Accidents happens, what it´s unnaceptable it´s not take responsabilty and pay the damage caused in profesional activity.
If they have not a insurance, well, it´s the worst case escenario because it seems the little tecnical issue is in fact a major tecnicall issue at least, with no time frame to ve solved.
So if the have not a insurance for this things their fault is even worse

[tnewo]

To cash500 and tnewo asking agents to pay customers out of their own pocket, this is a completely unrealistic request. You can only estimate, but I would say that the balances in the agents' Pinnacle accounts are well into the tens of millions of pounds and you can't reasonably expect them to have that sort of money tucked away ready to pay customers just in case this sort of thing happened. Of course it would be ideal in a perfect world, but we don't live in a perfect world and you must be realistic in what you expect from these companies.in.

You are so wrong. they should have a insurance, All kind of serious business have one. From restaurants to banks, shops, all serious companys have a insurance to protect their own interest and the people who trades with them. Accidents happens, what it´s unnaceptable it´s not take responsabilty and pay the damage caused in profesional activity.
If they have not a insurance, well, it´s the worst case escenario because it seems the little tecnical issue is in fact a major tecnicall issue at least, with no time frame to ve solved.
So if the have not a insurance for this things their fault is even worse ,Both pinnacle and asiaconect88 must have insurance

[luctens]

You're also wrong.

Pinnacle: "The reported issues on PinBet88 are being fixed as quickly as possible. We apologise for the inconvenience. Thanks for your understanding."

You call that a public statement? I call it a canned response that is just copied and pasted from what your agent has been telling you all along. You were asking Pinnacle to explain what they've done and how everyone will be affected. They've done none of that. If this is what you've been waiting for all this time, then you're obviously very easily pleased.

[rangerz2478]

To cash500 and tnewo asking agents to pay customers out of their own pocket, this is a completely unrealistic request. You can only estimate, but I would say that the balances in the agents' Pinnacle accounts are well into the tens of millions of pounds and you can't reasonably expect them to have that sort of money tucked away ready to pay customers just in case this sort of thing happened. Of course it would be ideal in a perfect world, but we don't live in a perfect world and you must be realistic in what you expect from these companies.

Cash500 also says that their balance can be seen on Pinbet88 but from what we've heard, that is one of the main issues they are having about verifying the account balances so it is unlikely that they can see your balance or at least at this point verify that the balance is definitely correct.

Cash500 is also blaming Asian Connect for this. I make a reference as I did in a previous post about the Worldpay issues currently with bookmakers such as Stan James. These problems are completely out of Stan James' hands and there really is nothing they can do but keep pushing Worldpay to sort out it's problems as soon as possible, and it's the same herewith Asian Connect, it looks bad on them but the issues are at Pinnacle's end and they are relying on Pinnacle to sort out the problems so I wouldn't place any blame at Asian Connect's door. They are only the messenger between you and Pinnacle. They have updated you regularly whenever they have had new information from Pinnacle and there's not really anything else they can do.

To dealerwins who seems to think that getting a UK licence is all about just getting more UK customers, it obviously is in some way because of that but I think a lot about them getting the UK licence is to increase it's reputation on a worldwide basis as rightly or wrongly, a UK Gambling Commission licence is seen as the gold standard of licences when it comes to reputation and reliability.

Also to dealerwins, you can be sure Pinnacle realises the amount of people and money this outage is affecting and that this will adversely affect their reputation and the reputation of the agents. For these reasons, you can be sure that they haven't got their feet up and that they are throwing all of their resources at this 24/7 to get it resolved, but sometimes these issues aren't so simple to fix.

And regarding whether Pinnacle is going bust dealerwins, that obviously isn't the case for the reasons I detailed in a previous post so stop with the pointless doom-mongering.

To rangerz2478 whosaid they want to see a list of pending wagers, I don't understand why anyone that bets online doesn't keep records of their own by printscreening every deposit, bet and withdrawal as evidence of transactions and bets and keep a spreadsheet detailing all of this aswell. Doing this would have ruled out you being in the situation you're currently in.

First off when it comes to futures and the types of bets I currently have pending in pinnacle, I make TONS of these across 5-10 different sites. I probably have hundreds at the moment and keep records of the payouts in each site, but I don't copy and paste every single ticket from every single wager I make. On some of the questionable sites I use, of course I will make sure to screenshot all activity, but I should never have to expect to do such a thing from a site like pinnacle. So your comment is complete hindsight at best.

[tnewo]

Pinnacle: "The reported issues on PinBet88 are being fixed as quickly as possible. We apologise for the inconvenience. Thanks for your understanding."

You call that a public statement? I call it a canned response that is just copied and pasted from what your agent has been telling you all along. You were asking Pinnacle to explain what they've done and how everyone will be affected. They've done none of that. If this is what you've been waiting for all this time, then you're obviously very easily pleased.

Yep, that is all pinnacle said in their pinnacle twiter account. And i´m sure yisman is not pleased at all.

do you have pinnacle keeping your money rigth now? because you seem to pleased defending pinnacle and telling us that all our concerns make non sense.

In your opinion, must pinnacle and ac have a insurance to compensate damages caused to their costumers?

[luctens]

You are so wrong. they should have a insurance, All kind of serious business have one. From restaurants to banks, shops, all serious companys have a insurance to protect their own interest and the people who trades with them. Accidents happens, what it´s unnaceptable it´s not take responsabilty and pay the damage caused in profesional activity.
If they have not a insurance, well, it´s the worst case escenario because it seems the little tecnical issue is in fact a major tecnicall issue at least, with no time frame to ve solved.
So if the have not a insurance for this things their fault is even worse ,Both pinnacle and asiaconect88 must have insurance

You're talking complete nonsense. You think every time a company had technical issues for a week and couldn't do transactions that they just ring their insurance company up to pay the outstanding money? No, in the real world the customers are patient and accept that not everything runs like clockwork all the time and they just simply wait for the money.

[tnewo]

You're talking complete nonsense. You think every time a company had technical issues for a week and couldn't do transactions that they just ring their insurance company up to pay the outstanding money? No, in the real world the customers are patient and accept that not everything runs like clockwork all the time and they just simply wait for the money.

And who said it´s going to last a week? Pinnacle told you? do you Know when it will be fix? and how many time is reasonable they keep money without permision? a week? a month? a year?

[tnewo]

and this is not a tecnical issue, this is a major ****** up, a total mess, a negligence,
a tecnical issue is your telecom company don´t work for half an hour

[luctens]

First off when it comes to futures and the types of bets I currently have pending in pinnacle, I make TONS of these across 5-10 different sites. I probably have hundreds at the moment and keep records of the payouts in each site, but I don't copy and paste every single ticket from every single wager I make. On some of the questionable sites I use, of course I will make sure to screenshot all activity, but I should never have to expect to do such a thing from a site like pinnacle. So your comment is complete hindsight at best.

I personally screenshot everything with all bets and transactions, so it's definitely not hindsight on my part to say this. It doesn't matter if you bet lots, it takes 1-2 minutes maximum to screenshot and record each bet and transaction so it's not a massive interference whatsoever to do this for each bet and transaction, especially if it prevents a situation you are in now, not knowing what you've bet on and how much. And it doesn't matter to me whether it's Pinnacle or any other bookmaker, any bookmaker big or small can have technical issues etc so I keep records whichever bookmaker it is. If one good thing can come out of this for you it is that you record each bet and transaction in the future to prevent this from happening again.

[yisman]

Pinnacle: "The reported issues on PinBet88 are being fixed as quickly as possible. We apologise for the inconvenience. Thanks for your understanding."

You call that a public statement? I call it a canned response that is just copied and pasted from what your agent has been telling you all along. You were asking Pinnacle to explain what they've done and how everyone will be affected. They've done none of that. If this is what you've been waiting for all this time, then you're obviously very easily pleased.

They finally said something.

You said they wouldn't.

You were wrong.

I am waiting for more, but like you, Pinnacle greatly disappoints everyone in this matter.

[tnewo]

I personally screenshot everything with all bets and transactions, so it's definitely not hindsight on my part to say this. It doesn't matter if you bet lots, it takes 1-2 minutes maximum to screenshot and record each bet and transaction so it's not a massive interference whatsoever to do this for each bet and transaction, especially if it prevents a situation you are in now, not knowing what you've bet on and how much. And it doesn't matter to me whether it's Pinnacle or any other bookmaker, any bookmaker big or small can have technical issues etc so I keep records whichever bookmaker it is. If one good thing can come out of this for you it is that you record each bet and transaction in the future to prevent this from happening again.

blaming the costumer again