Maintenance for Pinnacle (for accounts using Asian Connect), error message?

**Albator** · 07-17-16, 02:39 PM

Originally posted by turk0011

Does the problem persist?

Pinbet88

Does getting bet?

Does money Asianconnet pinbet88 withdrawals?

Yes problem persists.
Accounts have been suspended for 3-4 days now.
Impossible to make a bet.
Impossible to withdraw money.
Scandalous. Simply scandalous.

**Albator** · 07-17-16, 02:44 PM

Originally posted by rangerz2478

This is absurd. Not only is the site not running, but they are not processing any transactions for the accounts. So we can't even take our money out/transfer it elsewhere.

Yes indeed they don't permit customers to withdraw money that is simply scandalous. They perfectly understood that, as new site doesn't work, many customers would like , temporarily or definitively,to deposit money with other bookmakers to be able to place bets. And they refuse it, which is totally illegal. I'm so surprised there are so few people complaining about it here?? They have problems with their new site, ok, that's a fact. But they refuse customers to withdraw?? Never seen that...

**Albator** · 07-17-16, 02:51 PM

Pinnacle, all acounts (using brokers) suspended for 4 days, impossible to withdraw

All Pinnacle accounts (using brokers-agents) have been suspended for about 4 days now. it's impossible to place a single bet. They experience the worst technical issues with their pathetic new site. OK. This is dramatic, but not chocking, not illegal. What i consider totally illegal on the contrary, this is the fact that during that period they refuse all withdrawals ! I'm sure there 's no technical issue that prevents them to process withdrawals, that's simply a decision they made to avoid customers go somewhereelse with their money to place bets! Isn't that totally illegal?? What can we do against that?

**Albator** · 07-17-16, 02:57 PM

And i forgot to say the most dramatic: we absolutely have no idea when all that will be fixed!? That may last several weeks, we have no idea!?

**Raana** · 07-17-16, 03:49 PM

Fonbet had such maintenance problem yesterday from 8AM to 6PM my local time. No one could place a bet, no withdrawals were possible. Even in their local shops nothing worked. But this big problem happened just once and previous one when website was not working half-a-day was years ago. I don't believe that pinnacle has worse IT-specialists.
1xbet have 100+ mirrors websites and you can log into any of them. So it's not a problem to migrate website to other hosting.

Pinnacle itself has created 20+ mirror websites with same interface! New clone was created for russian users during 1 day since block of previous one (bookie websites here are being blocked by ISP)

So I don't think it's about simple transfering their website from one hosting to another.

**luctens** · 07-17-16, 04:32 PM

There's absolutely no need for you to open a new thread spouting out the same stuff as on the other thread.

We get you're not happy with the situation but it is what it is. They have technical issues and you have to be patient to wait for them to resolve it. There's nothing else you can do.

I'm no IT expert but I expect when there is a technical problem with transferring accounts over to another site which is serious enough that it takes days to sort out and prevents customers from being able to login to their account and place bets etc, then most probably that means that these technical issues are preventing all account activity from being actioned, including withdrawals.

Pinnacle have never held customers' money hostage and refused a withdrawal for no good reason in their almost 20 years in business. They aren't going to start doing that now.

**yisman** · 07-17-16, 05:09 PM

Can SBR ask Pinnacle what is going on?

**Alfa1234** · 07-17-16, 05:24 PM

Anyone know how to deselect the starting pitchers from MLB markets at this new website? I haven't found the option to have MBL bets stand regardles of starting pitchers yet (bet stands if "action", no pitchers selected). At the old site, this could simply be done by ticking the box.

**cocojobo** · 07-17-16, 07:12 PM

Originally posted by yisman

Can SBR ask Pinnacle what is going on?

I asked Pinnacle and they said talk with your agent. Thats only answer they give. Yes if some more important person can get information we will be very greatfull.

I have 173.000 Euro locked currently. I know this is insane. But if Pinnacle or some other firm try to stole that money I post every forum what they did with all my backward statement and balances and screenshots of placed bets. Because what is happening for 3 days is not something normal.

**yisman** · 07-17-16, 09:00 PM

Originally posted by cocojobo

I asked Pinnacle and they said talk with your agent. Thats only answer they give. Yes if some more important person can get information we will be very greatfull.

That is absurd. Pinnacle knows what's going on, why don't they tell people what they did and how everyone will be affected?

**luctens** · 07-17-16, 10:38 PM

Originally posted by yisman

That is absurd. Pinnacle knows what's going on, why don't they tell people what they did and how everyone will be affected?

Pinnacle won't deal with you or speak to you directly when you go through an agent. Everything has to go through the agent with them being the go-between between you and Pinnacle.

Any info given to you by the agent is most probably the most updated information they are getting directly from Pinnacle. They've already said there are severe technical issues and that they are working on it so I'm sure when everything is fixed or there is a further update from Pinnacle, then they will let the agent know and then the agent will let you know.

But until there is an update or progress on these issues, there is nothing else for Pinnacle or your agent to say to you without needlessly repeating themselves so I don't know what you expect them to say exactly.

**yisman** · 07-18-16, 12:49 AM

Originally posted by luctens

But until there is an update or progress on these issues, there is nothing else for Pinnacle or your agent to say to you without needlessly repeating themselves so I don't know what you expect them to say exactly.

Some sort of explanation would be a start. Pinnacle has not said a damn thing.

**tristan** · 07-18-16, 07:35 AM

Considering the very important inconvenience all that causes to all customers, can we expekt some kind of compensation from Pinnacle ( such as free play..) ?

**Optional** · 07-18-16, 07:43 AM

Originally posted by yisman

Some sort of explanation would be a start. Pinnacle has not said a damn thing.

Originally posted by tristan

Considering the very important inconvenience all that causes to all customers, can we expekt some kind of compensation from Pinnacle ( such as free play..) ?

No one with a Pinnacle customer account is affected.

It's affecting customers of agents.

Your agent is the one you should be speaking to about the status and any compensation issues.

**cocojobo** · 07-18-16, 07:44 AM

Still no development and still cannot withdraw. Still no announcement.

**thespeculator** · 07-18-16, 07:45 AM

i got the same message and i use bet-ibc. I haven't used since the change, but the new site i was given was also pinbet88

**tristan** · 07-18-16, 07:47 AM

Originally posted by Optional

No one with a Pinnacle customer account is affected.

It's affecting customers of agents.

Your agent is the one you should be speaking to about the status and any compensation issues.

Who's responsible for the fact new site doesn't work, is under maintenance, and so impossible to place bets?? Pinnacle or the agents??

**Optional** · 07-18-16, 07:56 AM

Originally posted by tristan

Who's responsible for the fact new site doesn't work, is under maintenance, and so impossible to place bets?? Pinnacle or the agents??

It appears to be Pinny who owns the site from what has been posted. But as far as "who is responsible" to you? The agent 100%. That's the only entity you have any agreement with in this situation.

But apart from who is to blame, obviously this has been a rushed move for some reason. And also obviously not ideal for anyone involved but chances are the alternative would have been a less attractive choice. Just ride it out for now. It will get sorted.

**tristan** · 07-18-16, 08:50 AM

Originally posted by Optional

It appears to be Pinny who owns the site from what has been posted. But as far as "who is responsible" to you? The agent 100%. That's the only entity you have any agreement with in this situation.

But apart from who is to blame, obviously this has been a rushed move for some reason. And also obviously not ideal for anyone involved but chances are the alternative would have been a less attractive choice. Just ride it out for now. It will get sorted.

What i meant by "who's responsible" is "who's to blame for"? As far as i know , people who work on that catastrophic new site and do so that our accounts have been suspended for several days now work for Pinnacle. Pinnacle provides accounts to agents, so Pinnacle should give compensations to agents, and then agents should re-distribuate compensations to customers. ok, that's the way it should work. We all lose a lot in that story: Pinnacle, agents, customers, we all lose. But the only one who's to blame for that situation is the bookmaker.

**yisman** · 07-18-16, 11:13 AM

Originally posted by Optional

No one with a Pinnacle customer account is affected.

It's affecting customers of agents.

Your agent is the one you should be speaking to about the status and any compensation issues.

It seems to me Pinnacle was the one that started this whole thing, not the agents. Pinnacle should be the one explaining what is happening, as Pinnacle screwed everything up.

Doesn't seem to me like the agents had any choice in the matter.

**andrew023** · 07-18-16, 01:35 PM

Originally posted by luctens

Pinnacle won't deal with you or speak to you directly when you go through an agent. Everything has to go through the agent with them being the go-between between you and Pinnacle.

Any info given to you by the agent is most probably the most updated information they are getting directly from Pinnacle. They've already said there are severe technical issues and that they are working on it so I'm sure when everything is fixed or there is a further update from Pinnacle, then they will let the agent know and then the agent will let you know.

But until there is an update or progress on these issues, there is nothing else for Pinnacle or your agent to say to you without needlessly repeating themselves so I don't know what you expect them to say exactly.

Pinnacle and out agents should have all warned us this was going to happen and caution us ahead of time that this might take a few days, would have softened the frustrations we are all going through right now. The fact that it was supposed to be a "routine maintenance" that is now taking I think 5 days and counting now....has myself and many others on edge and frustrated. Add to it that we cannot even transfer or withdraw our money is even more ridiculous. Also the fact that pinnacle and our agents simply say they are working on it and doesn't even give us any type of time frame as well as giving no additional information adds to the frustrations. Obviously you are more calm than most of us, but this is a forum for us to share information as well as vent our frustrations with each other. Hopefully this will be resolved soon, but with each passing day we only get more and more nervous/angry.

**Foosball Champ** · 07-18-16, 03:58 PM

one thing for sure. its not "routine maintenance." Obviously pinny is having some major problems.

**tnewo** · 07-18-16, 04:11 PM

lack of transparency is the worst thing about this issue, pinnacle is being so disrespectful towards customers. Until now pinnacle was the best bookmaker for me, but being one of the best doesn´t allow them to no report about our money. It´s absolutely unprofesional. Imagine a bank, a occidental goberment doing something like this.................

**dealer wins** · 07-18-16, 04:33 PM

Not been great last 2 days. I can now place bet since yesterday, but the site is still terrible, and the min and max bet figures are totally incorrect and you have no idea what they are and have to keep trying different amounts.

Premium Tradings have been in contact 3 times, apologising for Pinnacles site and stating they are pressing pinnacle to get things sorted.

**andrew023** · 07-18-16, 04:36 PM

Originally posted by dealer wins

Not been great last 2 days. I can now place bet since yesterday, but the site is still terrible, and the min and max bet figures are totally incorrect and you have no idea what they are and have to keep trying different amounts.

Premium Tradings have been in contact 3 times, apologising for Pinnacles site and stating they are pressing pinnacle to get things sorted.

You can actually place bets now? How is that possible...everytime I try it says that the account is still suspended...you use premium trading as your agent?

**dealer wins** · 07-18-16, 04:59 PM

Yes using Premium Tradings. Was able to place bets from late Saturday evening (UK time) onwards.

**Zyk37** · 07-18-16, 05:47 PM

I just registered because I'm having the same issue with Pinbet88. I contacted asianconnect and that's what I got :

"Goo day!

Yes sir. we do have different suppliers. because here in our end sir your balance is not tally with our record and our Pinnacle's record, that's why we are contacting them first about the issue but they are working on it to fix it

Our sincere apologies for the inconvenienced caused by the Pinnacle migration site.
Rest assured that you will be notified once the issue has been fixed."

And :

"Please be inform that the New Pinnacle site is not yet stable so you will experience problem while using the site for the meantime.

We apologize for any inconvenience caused to you.
Thank you for your understanding in this matter."

So, nothing really New. Just they are really sorry and they stay in touch with us. I'm so disappointed, I really thought that Pinnacle was serious.

And why are we the only one to use Pinbet88 now ?

**rangerz2478** · 07-18-16, 07:58 PM

I echo what others have said about pinnacle not putting a statement out about this. I don't doubt they will get it sorted out, but lack of transparency is getting incredibly frustrating.

**luctens** · 07-18-16, 10:19 PM

You're saying that Pinnacle haven't put out a statement, but they have. The statement has been put out through the agent who is telling you the updated information that are there continuing technical issues and that there's no more news at the moment. There is zero chance Pinnacle will speak to your directly as their direct relationship is with the agent and Pinnacle would not even know who your name is in relation to your agent account. Your account is with the agent, not Pinnacle. That's not taking into the account that the sort of customers that have agent accounts with Pinnacle, a lot of them would be from countries that Pinnacle shouldn't officially be taking any bets from at all so they are not going to be seen speaking to customers from these countries about their individual accounts as technically these customers shouldn't be able to bet with Pinnacle in the first place.

You say it is "scandalous" and "illegal" that you can't withdraw but Asian Connect have already said that balances don't tally up so there is no reasonable expectation for withdrawals to be processed when the agents and Pinnacle aren't even totally sure about what your balance is. There is nothing illegal about you not getting your withdrawals. It's not as if they have stolen your money and you aren't going to get it back at some point. Currently Worldpay are having major technical problems which means some big bookmakers that use Worldpay for their payment processing haven't been able to get withdrawals to their customers for between 1-2 weeks now. Is that illegal? No it's not because there are technical problems preventing withdrawals from going through and the bookmakers can't sort it out and get withdrawals processed until these problems are sorted, and there is a similar issue with Pinnacle. You've just got to accept that computers and the internet aren't robots and they aren't going to work perfectly all the time and that these things happen from time to time.

To the person that said agents should have told us it could take a few days, I'm sure they and Pinnacle were only expecting it to take a few hours as originally announced but they have run into some technical issues so they couldn't have warned about something they didn't expect to happen originally.

To the person saying they want a free bet as compensation from Pinnacle, no chance. You'll get an apology from your agent from the inconvenience, you'll be let back in your accounts, you're all get back to your betting as normal and that's it. It's not in Pinnacle's ethos to be like a Paddy Power sort of bookmaker who give a free bet out every time something goes wrong, and the fact is that whatever anybody is saying here, Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back in the end so there is absolutely no chance of any compensation from Pinnacle.

**cocojobo** · 07-19-16, 04:22 AM

In any case, they SHOULD have warned me before about such major update, so we can transfer most of our money before update/maintance to our base accounts at AsianConnect (asianodd88), then we can feel more better safer. Currently we cannot reach our money for nearly 5 days! I think there are locked tens or hundreds of million euros in total. I am computer engineer too and I really cannot say transfering numbers is that hard between interfaces by using one database. Also my numbers are correct currently I have no outstanding bet remained.

Even there happened something unexpected they should solve this in days. What are they doing for 5 days? Also I do not want care any promotion or gift, we are not losing gamblers which use freud eurobookies who limits winning accounts, I do not care any freebet or promotion or somethig unimportant things like that.

I was having deep respect aganist Pinnacle before this thing. They were offering high limits odds even at opening odds, 450 Euros opening limits even at minor leagues, 1.91-1.91 1.92-1.92, 1.93-1.93, 1.94-1.94 odds even at minor leagues, they were prepairing informative education videos about gambling/betting, they were not voiding bets like SINBET or some other asians does, they were using math and science at betting professionally, they were simply the best, however if I cannot reach my money what is importance of other things, I was holding huge amount at them because of this respect, now I lost my all respect. What an ametour management.

**tristan** · 07-19-16, 04:45 AM

Originally posted by dealer wins

Yes using Premium Tradings. Was able to place bets from late Saturday evening (UK time) onwards.

Placing bets is possible with Premium Tradings ??? How is it accounts remain suspended with Asian Connect so ??

**andrew023** · 07-19-16, 05:39 AM

Originally posted by luctens

You're saying that Pinnacle haven't put out a statement, but they have. The statement has been put out through the agent who is telling you the updated information that are there continuing technical issues and that there's no more news at the moment. There is zero chance Pinnacle will speak to your directly as their direct relationship is with the agent and Pinnacle would not even know who your name is in relation to your agent account. Your account is with the agent, not Pinnacle. That's not taking into the account that the sort of customers that have agent accounts with Pinnacle, a lot of them would be from countries that Pinnacle shouldn't officially be taking any bets from at all so they are not going to be seen speaking to customers from these countries about their individual accounts as technically these customers shouldn't be able to bet with Pinnacle in the first place.

You say it is "scandalous" and "illegal" that you can't withdraw but Asian Connect have already said that balances don't tally up so there is no reasonable expectation for withdrawals to be processed when the agents and Pinnacle aren't even totally sure about what your balance is. There is nothing illegal about you not getting your withdrawals. It's not as if they have stolen your money and you aren't going to get it back at some point. Currently Worldpay are having major technical problems which means some big bookmakers that use Worldpay for their payment processing haven't been able to get withdrawals to their customers for between 1-2 weeks now. Is that illegal? No it's not because there are technical problems preventing withdrawals from going through and the bookmakers can't sort it out and get withdrawals processed until these problems are sorted, and there is a similar issue with Pinnacle. You've just got to accept that computers and the internet aren't robots and they aren't going to work perfectly all the time and that these things happen from time to time.

To the person that said agents should have told us it could take a few days, I'm sure they and Pinnacle were only expecting it to take a few hours as originally announced but they have run into some technical issues so they couldn't have warned about something they didn't expect to happen originally.

To the person saying they want a free bet as compensation from Pinnacle, no chance. You'll get an apology from your agent from the inconvenience, you'll be let back in your accounts, you're all get back to your betting as normal and that's it. It's not in Pinnacle's ethos to be like a Paddy Power sort of bookmaker who give a free bet out every time something goes wrong, and the fact is that whatever anybody is saying here, Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back in the end so there is absolutely no chance of any compensation from Pinnacle.

Got it Mr. Pinnacle.

**tnewo** · 07-19-16, 06:49 AM

luctens said: "Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back"

Well dear pinnacle lawyer, i´m not going to crawl, if at the end if i get my money back i will use others bookies. The world is so big............., i´m not going to beg to pinnacle or something like for having the privilege of use his services.

If they don´t refund my money, well, i ll earn it again, and i will use other bookies, because i´m not a bonus hunter or a gambler.
Betting for me it´s buisness, and there is no serious and profesional company who retain customers money against their will, as simple as that, and they didn´t warn us, the email us celebrating their new website and mentioning they will be under maintenance, and the said that as a minor issue, so they were lyling, what makes things get worse. This is not a minor issue.

New managment of pinnacle are not promising, and his amateur lawyers (luctens) are not better. Not proper of the best bookmaker of te world. Well, pinnacle is not the best anymore..........

Sorry for my english.

Five years betting and never expericened something like that.

**luctens** · 07-19-16, 10:14 AM

Originally posted by tnewo

luctens said: "Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back"

Well dear pinnacle lawyer, i´m not going to crawl, if at the end if i get my money back i will use others bookies. The world is so big............., i´m not going to beg to pinnacle or something like for having the privilege of use his services.

If they don´t refund my money, well, i ll earn it again, and i will use other bookies, because i´m not a bonus hunter or a gambler.
Betting for me it´s buisness, and there is no serious and profesional company who retain customers money against their will, as simple as that, and they didn´t warn us, the email us celebrating their new website and mentioning they will be under maintenance, and the said that as a minor issue, so they were lyling, what makes things get worse. This is not a minor issue.

New managment of pinnacle are not promising, and his amateur lawyers (luctens) are not better. Not proper of the best bookmaker of te world. Well, pinnacle is not the best anymore..........

Sorry for my english.

Five years betting and never expericened something like that.

You say the world is so big and you will find other bookmakers to bet with, but in the world of serious bookmakers that will take bets off consistent winners, that world is extremely small and if betting for you is a business and you really are a proper bettor, Pinnacle is simply not a bookmaker you can leave off the table. I'm sure once this has all blown over and you have calmed down, you will realise this.

Good luck finding another Pinnacle.

**tnewo** · 07-19-16, 10:32 AM

Originally posted by luctens

You say the world is so big and you will find other bookmakers to bet with, but in the world of serious bookmakers that will take bets off consistent winners, that world is extremely small and if betting for you is a business and you really are a proper bettor, Pinnacle is simply not a bookmaker you can leave off the table. I'm sure once this has all blown over and you have calmed down, you will realise this.

Good luck finding another Pinnacle.

sbobet and other asians , betfair, matchbook, 5 dimes for american sports.............and so many others, i´m calm down, i don´t know, maybe i´m a wierd guy because i don´t like someone keeps my money becuase they are trying bettors don´t change ther bookie, pinnacle, for others that works right know, is pinnacle who use this trick to retain customers meanwhile they fix their technical issues, so maybe pinnacle knows the world is big, and there are other bookmakers, maybe you are the one who doesn´t realizaced yet, in any case, i´m calm, very calm, in fact, i don´t blame agents, i blame pinnacle