Heritage Down?

**kaliboyz** · 01-17-15, 02:44 PM

Didn't try, but should you delete and clean all cache? Hope this help!

**tryn2makeabuck** · 01-17-15, 02:51 PM

I cant log in either. I got a few plays in this morning but it looks like later action is toast.

**KRIT** · 01-17-15, 02:55 PM

Well this sucks. Most of my money is in heritage. I have another book but don't have much in it. So much for the big college card today. I just hope it is backup by this evening.

**kaliboyz** · 01-17-15, 02:55 PM

I can't even bet anything since this morning.

**Rollins08** · 01-17-15, 02:56 PM

I keep trying to get updates because it's not possible for me to call in everytime. I can't get updates.

**LT Profits** · 01-17-15, 02:57 PM

I just lost mobile also, have no way in now.

**Urbanwildlife** · 01-17-15, 03:03 PM

Hey Heritage Insider how you can guys let this happen, and then let it drag out so long??? An honest explanation would be greatly appreciated, as this is now bordering on insane for taking this amount of time to fix a problem, as I am sure you have qualified people in house and otherwise.

**JakeLc** · 01-17-15, 03:07 PM

this is like being at the airport and the screen says delayed and you get no explanation or update

**StayGolden** · 01-17-15, 03:08 PM

now this is frustrating. phone system hangs up on me after i enter my account #, tried saying i had no account, same thing

**mrpooh** · 01-17-15, 03:09 PM

Would you rather then update you every hour or spend their time trying to fix it? If you guys are in that big of a need to wager, use their phone line

**JakeLc** · 01-17-15, 03:10 PM

how much time and effort does it really take to pop in here and give an update?

**GoBlue77** · 01-17-15, 03:10 PM

I'm going to ask for a credit. they already cost me money today. this long is unacceptable

**Urbanwildlife** · 01-17-15, 03:11 PM

Originally posted by mrpooh

Would you rather then update you every hour or spend their time trying to fix it? If you guys are in that big of a need to wager, use their phone line

You obviously are clueless, or you would know there customer service department has nothing to do with the IT department. It is a big deal for many like my friend who wanted to put money into his account, and is not able to do so because of the problems they are having with there server or vendor, and yes he tried by telephone.

**StayGolden** · 01-17-15, 03:11 PM

crapshoot I guess on the phone, kept trying finally got through

**mrpooh** · 01-17-15, 03:12 PM

Seriously guys, shut up and let them work it out

**JakeLc** · 01-17-15, 03:13 PM

what a goof

**jetfanjoe** · 01-17-15, 03:16 PM

Have been I e cold for 2 weeks... All I wanted was a $100 parlay on Duke,the under and Texas am...can't catch a break, how bout some help heritage insider...(63203)

**jeffy777** · 01-17-15, 03:18 PM

GoBlue.......It's a waste of breath trying to get Heritage to compensate for this type of stuff nowadays. In the past they would have but customer service in decline with them and they will just be dismissive about it. I went through it last week

**StayGolden** · 01-17-15, 03:19 PM

Originally posted by mrpooh

Seriously guys, shut up and let them work it out

As if this thread prevents them from working on it ...

Players can vent here, I promise Heritage isn't stopping what they are doing to check every post

**DISTROYA** · 01-17-15, 03:19 PM

What's scary is lord knows who hacked and what is happening to our personal information. That's what I'm worried about

**GoBlue77** · 01-17-15, 03:19 PM

ya i tried to get my duke bet in this morning and couldn't.

how incompetent can you be.

**KRIT** · 01-17-15, 03:21 PM

Are they taking bets over the phone? If so, what's their #?

**Urbanwildlife** · 01-17-15, 03:23 PM

5558800.com I just got on through this site.

**GoBlue77** · 01-17-15, 03:24 PM

Originally posted by KRIT

Are they taking bets over the phone? If so, what's their #?

1 800 555 8800

**jetfanjoe** · 01-17-15, 03:30 PM

If Nd over (137)hits I'm gonna be sick... Maybe best to just turn off tv and go hit some gold balls, smh

**KRIT** · 01-17-15, 03:34 PM

Originally posted by Urbanwildlife

5558800.com I just got on through this site.

Boom! Thankyou.

**kaliboyz** · 01-17-15, 03:34 PM

Originally posted by Urbanwildlife

5558800.com I just got on through this site.

Confirmed, 100% working

**jetfanjoe** · 01-17-15, 03:38 PM

5558800.com.... Back in the game, hope it's not too late! Lmao

**StayGolden** · 01-17-15, 03:40 PM

main site up for me

**Heritage Insider** · 01-17-15, 03:40 PM

Regular site should be back Live and we will continue to monitor and post updates as necessary. All services should be back online.

Insider!

PS. Please email customerservice@heritagesports.com if you feel you were inconvenienced and our GM has committed to responding to all.

**KRIT** · 01-17-15, 03:42 PM

Blessing in disguise. Would have bet KSt, who is gettin ran right now.

As as much as everyone is complaining in here, heritage probably saved a lot of people money.

**goldengreek** · 01-17-15, 03:57 PM

Originally posted by Heritage Insider

Regular site should be back Live and we will continue to monitor and post updates as necessary. All services should be back online.

Insider!

PS. Please email customerservice@heritagesports.com if you feel you were inconvenienced and our GM has committed to responding to all.

What if we already message you ? Do we still need to Email him ?

**jeffy777** · 01-17-15, 03:59 PM

Let me know if they compensate any of you.

**Urbanwildlife** · 01-17-15, 04:00 PM

Originally posted by KRIT

Blessing in disguise. Would have bet KSt, who is gettin ran right now.

As as much as everyone is complaining in here, heritage probably saved a lot of people money.

but on the other hand they cost many of us a lot of money as I had planned to play Duke in a large play. Unfortunately things happen that are beyond anyones control.

**Heritage Insider** · 01-17-15, 04:01 PM

Hi Golden, your play will go in, but you are welcome to email as he will personally address any questions or issues.