Heritage Down?

Bluehorseshoe · 01-17-15, 06:29 PM

I'm in.

KRIT · 01-17-15, 06:30 PM

Im in!

blackbox · 01-17-15, 06:31 PM

Site was down last weekend also--- bad for us and even worse for Heritage. Should have written down my wagers. Oh well -gl all and it can only get better.

Vikings2 · 01-17-15, 06:35 PM

Heritage customer service is top notch.

RonPaul2008 · 01-17-15, 06:37 PM

In for the time being

Heritage Insider · 01-17-15, 06:37 PM

We are back up and we hope that the issues are behind us, but we continue to monitor this situation. Phones will remain available and we ask that you notify us of any issues you experience.

We will continue to respond to your inquiries and address all individual concerns.

Please forward emails to the attention of the GM and we will respond to each and every one.

We apologize and are working with all available resources and providers to return to normalcy.

Insider!

kaliboyz · 01-17-15, 06:42 PM

Wooohooooo. Thanks

kaliboyz · 01-17-15, 06:43 PM

Originally posted by Heritage Insider

We are back up and we hope that the issues are behind us, but we continue to monitor this situation. Phones will remain available and we ask that you notify us of any issues you experience.

We will continue to respond to your inquiries and address all individual concerns.

Please forward emails to the attention of the GM and we will respond to each and every one.

We apologize and are working with all available resources and providers to return to normalcy.

Insider!

Site taking too long to load

KRIT · 01-17-15, 06:44 PM

Originally posted by Vikings2

Heritage customer service is top notch.

kaliboyz · 01-17-15, 06:45 PM

5558800.com is working

bobtoma · 01-17-15, 06:54 PM

?????

Laz · 01-17-15, 08:13 PM

Heritage as classy and customer friendly as they come.
A+

capone1899 · 01-17-15, 08:41 PM

Still down, wtf?

GoBlue77 · 01-17-15, 11:18 PM

down again. what a piece of sh1t sports book

GoBlue77 · 01-17-15, 11:27 PM

Originally posted by Heritage Insider

We are back up and we hope that the issues are behind us, but we continue to monitor this situation. Phones will remain available and we ask that you notify us of any issues you experience.

We will continue to respond to your inquiries and address all individual concerns.

Please forward emails to the attention of the GM and we will respond to each and every one.

We apologize and are working with all available resources and providers to return to normalcy.

Insider!

why dont you do me a favor and fix your sh1tbag website. for it to be going on this long, ALL day, unacceptable. will gladly take my business elsewhere now thanks

winz · 01-18-15, 03:26 AM

i remember when i actually liked this place...

shopp · 01-18-15, 07:05 AM

Things changed a few years back with this shop.

Duckshit · 01-18-15, 07:36 AM

Wtf are you boys Whining about?They took care of the problem and they took care of the clients..... Heritage is still The #1 book.....at any point, u could have phoned ur action in....Heritage Rules.

Duckshit · 01-18-15, 07:45 AM

The Truth is in the numbers gentlemen, Heritage doesn't have many problems and when they do, they go Above and Beyond......

mrpooh · 01-18-15, 09:28 AM

It is sad the way guys are reacting to this. It isn't like their phone lines went down too. I called in and within 3 minutes had my wagers placed.

bobtoma · 01-18-15, 09:37 AM

. I called @ 1:55could not get thru.. I spoke with a mgr was told when you enter your account # you may get thru faster based on your status with them.. That is messed up been with heritage for years... Every client should be treated the same...

GoBlue77 · 01-18-15, 10:22 AM

Originally posted by Duckshit

The Truth is in the numbers gentlemen, Heritage doesn't have many problems and when they do, they go Above and Beyond......

they used to be good, their customer service has gone downhill over the years.

an all day occurrence is unacceptable imo.

you can phone in a play yes but you can't look over the lines, parlay stuff, live bet, its a HUGE HUGE inconvenience and cost me $$ in the long run yesterday.

sourtwist · 01-18-15, 10:35 AM

Goblue dont hava clue

Best book ive ever used

cloverfield · 01-18-15, 01:33 PM

Originally posted by Duckshit

Wtf are you boys Whining about?They took care of the problem and they took care of the clients..... Heritage is still The #1 book.....at any point, u could have phoned ur action in....Heritage Rules.

You're talking to grumpy people on here who have NO IDEA what a DDoS entails. They think you can just wave a magic wand and fix it within hours. Insider obviously provided information and they were working on contingency plans.

You have a group of people that no matter what you tell them they will be hostile. In what universe would Heritage want their site to be down and not accept wagers....

bobtoma · 01-18-15, 01:53 PM

I would like an answer to my post about some clients able to get thru faster than others ?

Optional · 01-18-15, 02:24 PM

Originally posted by bobtoma

I would like an answer to my post about some clients able to get thru faster than others ?

I don't know for sure but it sounds like they fast track VIP account's call answer time. And on days like yesterday when many more than normal were calling in I'd guess that helped a lot to at least allow those clients to reliably call in bets still.

Better than everyone having to wait ages every call no?

bobtoma · 01-18-15, 02:32 PM

No.. Every.client should be treated.fair.. I think it was stupid to tell a customer that even if it was true ?

sourtwist · 01-18-15, 03:04 PM

Down for me now

bobtoma · 01-18-15, 03:25 PM

Heritage Insider wanted my account # to validate my claim I declined because I Don't want any trouble... No biggie

GoBlue77 · 01-18-15, 03:41 PM

down again, awesome book Heritage

Optional · 01-18-15, 03:46 PM

Originally posted by bobtoma

No.. Every.client should be treated.fair.. I think it was stupid to tell a customer that even if it was true ?

Possibly. I guess it's smarter to not be truthful to clients who might use it to punish you.

I'd have taken the opportunity to ask if/how my account could be marked for VIP phone service personally.

bobtoma · 01-18-15, 03:58 PM

I could care less, but would not tell.customers something like that .. Really think it would be better to let the bigger bettors get in before the smaller...anyways like I said Heritage is a great book no issues @ all... # 1 book better than 5 dimes...

Jmac926 · 01-18-15, 04:38 PM

Anyone deposit by bitcoin into heritage today? I sent them bitcoin about 7 hours ago and still nothing. Ive made 2 other bitcoin deposits that were basically instantly funded.

Ive asked chat about it twice today and they said it could take hours
Whats the longest anyone has had wait for their bitcoin to show up in heritage?

GoBlue77 · 01-18-15, 10:40 PM

Bam down again, spoke with a guy and backup sites are down as well lol

Heritage sports TKO'd this weekend

cloverfield · 01-19-15, 12:25 AM

Originally posted by GoBlue77

Bam down again, spoke with a guy and backup sites are down as well lol

Heritage sports TKO'd this weekend

Haven't been able to get on the main site all night. Backup has been working non-stop as I've been using it for the Australian Open (including right now).