DimelineSportsbook behavior (complaint)....

[Elsa]

Hello everyone.
I make note of this here to all interested.
It as been made an official complaint about it.
---------------------------------------------------------------------------
This is a complaint about a refunded wager on DimelineSportsbook that i will expose here.
My user in DimelineSportsbook is "***********".

On 2009-02-03 i made this wager of $1100:

1) Event: San Antonio Spurs at Denver Nuggets
Play Time: 2009-02-03 21:05
Selection: Denver to win
Odds: Point Spread (-6.0) -110
Final Score: Denver 104 San Antonio 96

This wager was placed 3 hours before the game start. It was accepted by the sportsbook and confirmed by them as
i show in the print screen's that i send to you.
Later that day i went to see that result and i see the Denver Nuggets won the game by 8 points.
After, i go to my account and see that my wager was Refunded (as showed by the print) the bet amount.
Went to live chat to see what happend and they told me the most unbelieveble excuse.
The bet was refunded because of an injurie that moved the line 7 points. I think this is incredible. as you can see in the chat
transcription that i have they told me this:
"
Elsa: it was refund when Denver made the spread -6
Elsa: Wager ID 80947(67979)
Samantha: The bet was canceled because the line moved 7 points.
Elsa: but u accepted the wager
Samantha: Yes because there was no injuries at that time.
Elsa: i went offline after making that wager
Samantha: ok
Samantha: Every effort will be made to ensure that all information available on the Internet site is accurate.
However, if an error is made in the prices or conditions published online, we reserve the right to
correct any mistakes and to settle any bets already laid at the correct price.
Elsa: u could send an email for me saying that the line as changed
Elsa: nothing
Elsa: settle any bets already laid at the correct price.
Samantha: We will note that for the future
Elsa: ~what was the price
Samantha: The bet was canceled on boths sides. All bets were canceled."
After this miss samantha try to close the chat and i consider this behavior unaceptable. You can see all this in the chat.
As she says on that rule my bet could only be changed in the price:
"we reserve the right to correct any mistakes and to settle any bets already laid at the correct price."
They could never Refun or cancel a bet like this. This was not a wrong line.
They refuse terminently to set the wager as a WIN so the complaint i present.
Well later as you also can see in the print of the chat miss samantha did closed my chat window when i had made a question.
This is unaceptable behavior from a sportsbook.

Would like to read your opinions.
Thank u.
Elsa

[Peep]

Yeah, you got hosed.

I would fill out an official SBR complaint form, they are trying to play kissy kissy with SBR of late, maybe you'll get paid.

[robertg]

You got screwed, and I personally worry about any book who's cc charges show a US based business like a toy store or computer business based in Minn. I truly worry about this book being a sting, with as overt as they are about their bogus business set ups for cc charges. Another poster here, several months before I registered to post, made comments about getting payouts at a brick and mortar casino here in the US from this book.............If it walks like a duck? well you know!

[katstale]

Alot of people have made money recently on "flu" games, but this was pathetic behavior from a book which is trying to improve its image. I can name a couple of books which were slow to act on this game and they just took their lumps.

No justification at all--just a book taking a shot and seeing how much bad ink they have to endure. If they make this right--please come back and tell us.

[Justin7]

This is crap.

If you find out about the injury before them and bet it, that is fair. Fill out a complaint.

[Karla]

This reason is unacceptable. But most books do that and most of the time it is in Soccer and not Basketball.

[poker_dummy101]

Nice job "Dime"line

Im guessing 10cents should be their max bet if they do this bs

[shooterman]

Wow. That is just wrong.

[Bill Dozer]

You got screwed, and I personally worry about any book who's cc charges show a US based business like a toy store or computer business based in Minn. I truly worry about this book being a sting, with as overt as they are about their bogus business set ups for cc charges. Another poster here, several months before I registered to post, made comments about getting payouts at a brick and mortar casino here in the US from this book.............If it walks like a duck? well you know!

Yes DLS was doing silly things after leaving Futurebet in order to get the job done. We told their host that the behavior was a concern that would hold them back. Apparently procedure has changed so we will have to see.

[Bill Dozer]

Hello everyone.
I make note of this here to all interested.
It as been made an official complaint about it.
---------------------------------------------------------------------------
This is a complaint about a refunded wager on DimelineSportsbook that i will expose here.
My user in DimelineSportsbook is "***********".

On 2009-02-03 i made this wager of $1100:

1) Event: San Antonio Spurs at Denver Nuggets
Play Time: 2009-02-03 21:05
Selection: Denver to win
Odds: Point Spread (-6.0) -110
Final Score: Denver 104 San Antonio 96

This wager was placed 3 hours before the game start. It was accepted by the sportsbook and confirmed by them as
i show in the print screen's that i send to you.
Later that day i went to see that result and i see the Denver Nuggets won the game by 8 points.
After, i go to my account and see that my wager was Refunded (as showed by the print) the bet amount.
Went to live chat to see what happend and they told me the most unbelieveble excuse.
The bet was refunded because of an injurie that moved the line 7 points. I think this is incredible. as you can see in the chat
transcription that i have they told me this:
"
Elsa: it was refund when Denver made the spread -6
Elsa: Wager ID 80947(67979)
Samantha: The bet was canceled because the line moved 7 points.
Elsa: but u accepted the wager
Samantha: Yes because there was no injuries at that time.
Elsa: i went offline after making that wager
Samantha: ok
Samantha: Every effort will be made to ensure that all information available on the Internet site is accurate.
However, if an error is made in the prices or conditions published online, we reserve the right to
correct any mistakes and to settle any bets already laid at the correct price.
Elsa: u could send an email for me saying that the line as changed
Elsa: nothing
Elsa: settle any bets already laid at the correct price.
Samantha: We will note that for the future
Elsa: ~what was the price
Samantha: The bet was canceled on boths sides. All bets were canceled."
After this miss samantha try to close the chat and i consider this behavior unaceptable. You can see all this in the chat.
As she says on that rule my bet could only be changed in the price:
"we reserve the right to correct any mistakes and to settle any bets already laid at the correct price."
They could never Refun or cancel a bet like this. This was not a wrong line.
They refuse terminently to set the wager as a WIN so the complaint i present.
Well later as you also can see in the print of the chat miss samantha did closed my chat window when i had made a question.
This is unaceptable behavior from a sportsbook.

Would like to read your opinions.
Thank u.
Elsa

Hi Elsa,

We forwarded your email to mgt. My guess is they will pay you for this bet but I will update you ASAP. We are going to look for evidence that all players are paid for this wager.

Line history shows quite a few books probably took that one on the chin.

[Bill Dozer]

Elsa,
While it is not relevant to your dispute, can you tell us exactly when the bet was placed? It looks like a 9:05 start and 3 hours before means they canceled a bet made well before the line jumped.

[poker_dummy101]

Elsa,
While it is not relevant to your dispute, can you tell us exactly when the bet was placed? It looks like a 9:05 start and 3 hours before means they canceled a bet made well before the line jumped.

3 hours before is when she placed the bet not cancelled it, if that is what you are referring to.

[Bill Dozer]

3 hours before is when she placed the bet not cancelled it, if that is what you are referring to.

Yes, there isn't a timestamp on the ticket that I can see.

[tomcowley]

Even if the number was 6 or 7 points STALE, the line had been posted correctly at -6 and was fair game until the book moved it. A line can't BECOME a palp if it was posted correctly and never adjusted.

[pimike]

Get em SBR

[fiveteamer]

They would be better off just stealing you CC # and buying shit.

[arnie_marta]

What a rip-off....


What will be done next?
Cancel a bet because someone injured on the first minute?

[Elsa]

Elsa,
While it is not relevant to your dispute, can you tell us exactly when the bet was placed? It looks like a 9:05 start and 3 hours before means they canceled a bet made well before the line jumped.

The bet was placed at 17:48 and the game would start at 21:05.

Thank u for your post's.

I'm still waiting for some official response to my complaint.

[tomcowley]

Line steamed about 2 hours after the bet, for anybody curious. -6 was widely available at the time.

[BreadWinner]

I was actually screwed out of the same bet. Had the same argument since NO where in there rules and regulations does it say that is a valid excuse to cancel my bet. Was given the run around and just figured it's better to shut my mouth than risk them keeping my money when it's time to cash out.

Any word on if you were awarded a win on the game yet?

[AdvodsOdonnat]

its good!

Coool site, greate design!

[Madball]

Is that the night the Spurs sat all their starters for the game?? No other books cancelled

[Bill Dozer]

I was actually screwed out of the same bet. Had the same argument since NO where in there rules and regulations does it say that is a valid excuse to cancel my bet. Was given the run around and just figured it's better to shut my mouth than risk them keeping my money when it's time to cash out.

Any word on if you were awarded a win on the game yet?

BreadWinner,

Have you requested the credit for the win? If you can send your ID to Bill@SportsbookReview.com we will follow up.

[Elsa]

After this notice of SBR:

-----------------------------------------------------------
DimeLine Sportsbook (SBR rating C-) agrees to pay all players

02.10.2009 11:18 PM


DimeLine Sportsbook (SBR rating C-) agrees to pay all players for canceled Denver Nuggets wager. The book incorrectly applied a rule meant for changes in game date or venue to a Spurs player injury. DLS will remain under review as SBR speaks with management to verify that the sportsbook policy is to never cancel a wager unless there is an obvious human error with a posted line. All players who question a canceled bet are encouraged to write to Help@SportsbookReview.com.
Update 2/11/2009 6:18:18 PM
Dimeline Sportsbook confirms it will not cancel any wagers due to player injury on team sports or valid odds changes. Management also tells SBR it will clarify the vague rule that lead to the error by its staff. The rule should apply to the time and place of the event.
--------------------------------------------------------

Robert from Dimelinesports told me on last thursday on live chat that my my winnings would be in my moneybookers that day.

Since then i have been waiting and trying to talk on live chat but no success.

Not received any money or any contact from them.

I must think that this sportsbook doesn't deserve our trust.

[fiveteamer]

Just got to think why a book would think it could get away with doing something like this.

unfukkingreal.

[arnie_marta]

Just got to think why a book would think it could get away with doing something like this.

unfukkingreal.

They are still getting away at this point....


It seems it as not been paid yet

[Bill Dozer]

After this notice of SBR:

-----------------------------------------------------------
DimeLine Sportsbook (SBR rating C-) agrees to pay all players

02.10.2009 11:18 PM


DimeLine Sportsbook (SBR rating C-) agrees to pay all players for canceled Denver Nuggets wager. The book incorrectly applied a rule meant for changes in game date or venue to a Spurs player injury. DLS will remain under review as SBR speaks with management to verify that the sportsbook policy is to never cancel a wager unless there is an obvious human error with a posted line. All players who question a canceled bet are encouraged to write to Help@SportsbookReview.com.
Update 2/11/2009 6:18:18 PM
Dimeline Sportsbook confirms it will not cancel any wagers due to player injury on team sports or valid odds changes. Management also tells SBR it will clarify the vague rule that lead to the error by its staff. The rule should apply to the time and place of the event.
--------------------------------------------------------

Robert from Dimelinesports told me on last thursday on live chat that my my winnings would be in my moneybookers that day.

Since then i have been waiting and trying to talk on live chat but no success.

Not received any money or any contact from them.

I must think that this sportsbook doesn't deserve our trust.

Elsa,
Apparently you are blocked on chat. I sent you the instructions they asked for for ID docs.

[Elsa]

Elsa,
Apparently you are blocked on chat. I sent you the instructions they asked for for ID docs.

No problem.
I will now send the documents.

Thank u.

Elsa

[Elsa]

Although i've send all my doc's, even the most strange ones i still wait for my payment.

Elsa

[Elsa]

It's been almost a month since this happend and even they comprimised to pay those bet's nothing.

This is not forgot and i send regularly email's that don't get answear.

I ask Bill if is this normal.

I already agreed with Dimelinesports the amount to be paid. They will charge 5% of the winnings for "processing" as they say.

This is a very bad sportsbook and i still can't believe that this is happening.

[robertg]

It's been almost a month since this happend and even they comprimised to pay those bet's nothing.

This is not forgot and i send regularly email's that don't get answear.

I ask Bill if is this normal.

I already agreed with Dimelinesports the amount to be paid. They will charge 5% of the winnings for "processing" as they say.

This is a very bad sportsbook and i still can't believe that this is happening.

sounds like they think you'll give up and go away. Keep on thier asses.

gl with your payout

[Stumpage]

Elsa, if I'm reading this correctly:

*They have still not credited you with your win after nearly a month.....
*They continue to say that they will.....
*When(if) they do credit you, they will charge you a 5% fee on it?

[BrentCrude]

This is underhanded but it would probably work?

They operate their business in a much different way than all other offshore books do.The justice department might not look kindly on these practices?No one wants to ever be a rat fink squeeler narc but if you threaten them with the goods on them,they might pay you pronto?Aarron likes Las Vegas and wouldn't want to be banned from going there where he got cuffed coming off the plane.

[Rick_UCONN]

Funny cause I had 1000 in there with them, requested a payout and I got a personal check from this Aaron guy. So if you want the routing number, checking account number, and the issuing bank I would be more than happy to provide it. Also there was his full name and address on the check as well. I also want to note that it did have DLS listed under his name, which of course stood for Dime Line Sports.

This book is very fishy, which is why I got my money out asap.

[Bill Dozer]

DLS was a mess trying to pay players while Futurebet was keeping DLS and player funds. The book is now in the hands of new company BTG Gaming in Curacao.

It's been almost a month since this happend and even they comprimised to pay those bet's nothing.

This is not forgot and i send regularly email's that don't get answear.

I ask Bill if is this normal.

I already agreed with Dimelinesports the amount to be paid. They will charge 5% of the winnings for "processing" as they say.

This is a very bad sportsbook and i still can't believe that this is happening.

I talked to DLS host BTG Gaming, today. They say the funds are on the way. They blame the acct identity questions and the lack or rollover for the fact this is ongoing.

I agree with you. They made a mistake and should have got this resolved fast. I do expect you to have your money soon.