Need Computer Help . Calling All Techies

[EaglesPhan36]

Need some help here. 5Dimes made me change my password yesterday for security reasons. Ever since, the computer I normally use during the day does not allow me to log-in with my new information. My home computer that I use in the evenings allowed me to log-in with the new info last night, no problems. I've cleared my cache. Deleted cookies. Restarted this computer and still cannot log-in onto this specific computer that was working perfectly up until yesterday when I had to change my password. Any suggestions techies?

[cobalt king]

On the computer that's being stubborn install a second browser such as firefox or chrome and it should work on there

[Squirrel]

If its a recent password change thats caused this then I'm guessing its a security measure of some kinds - often happens when you try logging in from elsewhere after a change.

[Trident]

What browser are you using?

[EaglesPhan36]

Firefox. Apparently it's the only one that will work with this connection too. Chrome & Explorer cannot even load a page.

Must be something with the connection here? Cannot do it on a mobile device either that is connected to the same wifi signal.

[Trident]

Tools

Options

Security

Show Passwords

Find the web site to remove

Remove

Close

Ok

[stevek173]

With all due respect if your browsers won't work your problems with that computer run way deeper than just 5 dimes.

Reinstall operating system imo.

[EaglesPhan36]

I realize that the computer is a POS, but up until this password change yesterday I could log-in and that was all I cared about being able to do. That I cannot log-in to it via a mobile device and the same wifi connection says something to me, but I don't know enough to know what.

[blackbeSSt]

With all due respect if your browsers won't work your problems with that computer run way deeper than just 5 dimes.

Reinstall operating system imo.

don't listen to this. people who immediately resort to this know nothing about computers.

so the computer that let you log in, what browser are you using on that?

edit: nm i see FF. but i also see that no other browser is working nor your cell on wifi. yeah seems like a network problem and not a 5dimes problem

[EaglesPhan36]

I just don't get it though why I can do anything else internet related, can log-in to a variety of other sportsbooks ... but not 5dimes and 5dimes was working just fine until they disabled my access yesterday for this password change. That is why I am frustrated with this.

[Ninersnut]

YOu have to delete the all saved forms/passwords

[EaglesPhan36]

Tools Options Security Show Passwords Find the web site to remove Remove Close Ok

I don't see a show password option in Firefox. There is saved passwords and there are none saved.

[Ninersnut]

Your best bet might be to remove the browser and reinstall, or maybe update it. Either way completely remove it and all history/cookies/cache/temp files and reinstall and try it.

[EaglesPhan36]

I upgraded. Reinstalling was my next choice. We'll see. Thanks for all the suggestions.

[blackbeSSt]

ok eagles this is a bit confusing so lets clear this up. the computer you are on now will connect to the internet and all the websites BUT not 5dimes correct, no matter the browser correct?

[EaglesPhan36]

Yes. I just configured Google Chrome to connect now because it was trying to go through a proxy, but it will not let me log-in to 5Dimes either. So yes, I can connect to the Internet and use Chrome or Firefox to do EVERYTHING, to log in to other sportsbooks ... EXCEPT 5Dimes. I can get to 5Dimes page, but when I enter my log-in info, it keeps telling me Invalid ID or password.

And again everything was fine until they disabled my account to make me change the password yesterday. And things were fine with my home internet connection last night after the password change.

[blackbeSSt]

Yes. I just configured Google Chrome to connect now because it was trying to go through a proxy, but it will not let me log-in to 5Dimes either. So yes, I can connect to the Internet and use Chrome or Firefox to do EVERYTHING, to log in to other sportsbooks ... EXCEPT 5Dimes. I can get to 5Dimes page, but when I enter my log-in info, it keeps telling me Invalid ID or password.

And again everything was fine until they disabled my account to make me change the password yesterday. And things were fine with my home internet connection last night after the password change.

so if you can do everything on the intrawebs up to and including getting to the 5dimes website, i would venture a guess that there is absolutely nothing wrong with the computer you are on especially if it won't let you log in with a fresh install of a new browser

time to hop on live chatty chat chat with them

[EaglesPhan36]

I think it has something to do with this connection where I am at because as I said, I also have a mobile device and cannot log-in to 5dimes using that connection on the mobile device. But I don't know what would be different with that from yesterday.

[blackbeSSt]

I think it has something to do with this connection where I am at because as I said, I also have a mobile device and cannot log-in to 5dimes using that connection on the mobile device. But I don't know what would be different with that from yesterday.

can't be your connection if every other page on the internet loads fine, wifi or no wifi. if there is a network problem its more times then not all or nothing will load and not just 5dimes

[Trident]

It sounds like some type of encryption issue with the 5Dimes site if it's only a issue while using wifi.

If not to much hassle take the PC and hard wire it to your router/modem then see if you can access 5Dimes.

[EaglesPhan36]

I mean maybe if I reset the connection it will wipe out whatever the hang-up is for the 5Dimes site not accepting my info. I may be grasping for straws, but I talked to CS at 5Dimes yesterday to get the new password done while I was on this computer and the CS manager was logging in with the new password while I could not up here. Then I went home and tried and it worked fine.

[shari91]

5Dimes wouldn't have something on your account that they'll only let you log on from a certain IP do they? (ie your home one)

What happens when you try to log in specifically? Does the page not even load for you at all or is it just saying your username/password is incorrect?

[EaglesPhan36]

Just saying Invalid ID or password. 5Dimes home page itself loads just fine. I'm going to try resetting the internet connection here in about 15 minutes when I'm free and clear of others using this network. If that doesn't work, then I don't know ... guess I will not be making any bets during the day from this location.

[EaglesPhan36]

Guess I am just stuck. The reset didn't do anything. To expound on the situation, I also have access to two or three different computers at this location on the same network ... none will allow me to log-in to 5Dimes. All are tied into the main modem. So they are "land line" based and then tried with the mobile device via wifi connection to the network too.

Do you really think that 5Dimes would be blocking my IP address from a location?

[blackbeSSt]

It sounds like some type of encryption issue with the 5Dimes site if it's only a issue while using wifi.

If not to much hassle take the PC and hard wire it to your router/modem then see if you can access 5Dimes.

maybe, but i doubt it if it still didn't work on a fresh install of a new browser.

also, on the computer you are on is it a laptop running wireless or a desktop
hardwired?

edit: i know they have been having a shit ton of problems over the past weekend. try fivedimes.com, 5dimes.tv and see if you can log in there. they are safe websites owned by 5dimes but running a different server.

[EaglesPhan36]

Desktops that will not allow access are hardwired. Mobile device obviously is wireless, but uses the same "service" to connect.

[blackbeSSt]

Desktops that will not allow access are hardwired. Mobile device obviously is wireless, but uses the same "service" to connect.

you try the mirror sites i posted?

[EaglesPhan36]

Yeah I have tried all 5dimes mirrors, all the same issues. I guess my simple solution is I am going to have to post up at a different book for "daytime" wagering if that's what I want. Unfortunately, 5dimes is the best book for the tennis bets I like to make so that puts a harsh in my mellow.

[blackbeSSt]

Yeah I have tried all 5dimes mirrors, all the same issues. I guess my simple solution is I am going to have to post up at a different book for "daytime" wagering if that's what I want. Unfortunately, 5dimes is the best book for the tennis bets I like to make so that puts a harsh in my mellow.

HA! you can PM your username and PW and i'll see if i can log in here!

[EaglesPhan36]

On hold with 5Dimes customer service online right now. Decided to ask if I was IP blocked for some reason, figured it couldn't hurt and would make the most sense.

[EaglesPhan36]

Got all the way up to the big dog, Tony, with this issue. Techies at 5Dimes now checking on this as I am awaiting an e-mail response letting me know what the deal is. Really hope this is the problem because I've spent the last 45 minutes with CS on this. At least they are being helpful.

[excel]

If the site loads fine, sounds like a 5d issue. Possibly wrong username or password. Make sure your other browsers aren't using dead proxys. If the proxys the browsers are using are dead obviously the pages won't load. Definitely not a reinstall windows issue. What windows version are you using?

[EaglesPhan36]

There are two different computers here, one has Vista [barf] and the other is XP. I really have to think this is a 5Dimes thing with my IP address .. it is the only thing that makes a lick of sense.

[EaglesPhan36]

They sent me an e-mail back after I confirmed all my information saying I am "good to go" and of course, I am not. I am giving up at this point. Will have to either make all my bets prior to leaving my house in the morning or re-up somewhere else as I said for daytime enjoyment. This is more frustrating than not getting laid.

[excel]

Make sure you are entering all the info correctly. Passwords and user names are sometimes case sensitive meaning if your password is "apples1234" , "APPLES1234" wouldn't work. Other than that I don't know, definitely sounds like a 5dimes account issue though.