Pinnacle customer service response time?

[flyingillini]

It has been 15 hours and no response, is this normal?

[OVAKUL]

1-2 hours at most

But it's the weekend so...

[jjgold]

It’s possible the weekend they’re shorthanded and really busy

[jim]

i asked if i was talking to a bot, don't think they liked that.

[flyingillini]

i asked if i was talking to a bot, don't think they liked that.

Is there live chat ??

[Vyasports]

@PinnacleHelp

Try contacting them via twitter...I usually do that first then email. You don't wana send them too many emails; for some reason they don't like that...

[sweethook]

sometimes they off.. no bet ok

[flyingillini]

Try contacting them via twitter...I usually do that first then email. You don't wana send them too many emails; for some reason they don't like that...

No response on Twitter either unless I have their wrong page. There hasn’t been a post in a long time and no activity. I don’t know what to do. I have an issue I need help with.

[ronald]

No response on Twitter either unless I have their wrong page. There hasn’t been a post in a long time and no activity. I don’t know what to do. I have an issue I need help with.

They have made twitter posts within the last day.

[flyingillini]

They have made twitter posts within the last day.

I must be on a different page then. I can’t get anyone to answer my emails.

[newton0038]

It took them about 15mins to correct my NCST moneyline winner last night. They had the final score Clemson 21-14. My account was about $150 short, then I saw that game was the issue. Corrected score to NCST 27-21

[ronald]

You get it all resolved, Illini?

[flyingillini]

You get it all resolved, Illini?

Yes, it took 26 hours. They usually handle it right away, this was strange. It's all been done, thanks!