1. 09-25-21 09:10 PM #1
    flyingillini
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    Pinnacle customer service response time?

    It has been 15 hours and no response, is this normal?
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  2. 09-25-21 09:27 PM #2
    OVAKUL
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    1-2 hours at most

    But it's the weekend so...
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  3. 09-25-21 09:29 PM #3
    jjgold
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    It’s possible the weekend they’re shorthanded and really busy
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  4. 09-25-21 09:32 PM #4
    jim
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    i asked if i was talking to a bot, don't think they liked that.
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  5. 09-25-21 09:57 PM #5
    flyingillini
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    Quote Originally Posted by jim View Post
    i asked if i was talking to a bot, don't think they liked that.
    Is there live chat ??
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  6. 09-25-21 11:00 PM #6
    Vyasports
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    @PinnacleHelp

    Try contacting them via twitter...I usually do that first then email. You don't wana send them too many emails; for some reason they don't like that...
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  7. 09-26-21 12:32 AM #7
    sweethook
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    sometimes they off.. no bet ok
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  8. 09-26-21 02:23 AM #8
    flyingillini
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    Quote Originally Posted by Vyasports View Post
    Try contacting them via twitter...I usually do that first then email. You don't wana send them too many emails; for some reason they don't like that...
    No response on Twitter either unless I have their wrong page. There hasn’t been a post in a long time and no activity. I don’t know what to do. I have an issue I need help with.
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  9. 09-26-21 02:37 AM #9
    ronald
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    Quote Originally Posted by flyingillini View Post
    No response on Twitter either unless I have their wrong page. There hasn’t been a post in a long time and no activity. I don’t know what to do. I have an issue I need help with.
    They have made twitter posts within the last day.
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  10. 09-26-21 03:56 AM #10
    flyingillini
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    Quote Originally Posted by ronald View Post
    They have made twitter posts within the last day.
    I must be on a different page then. I can’t get anyone to answer my emails.
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  11. 09-26-21 10:07 AM #11
    newton0038
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    It took them about 15mins to correct my NCST moneyline winner last night. They had the final score Clemson 21-14. My account was about $150 short, then I saw that game was the issue. Corrected score to NCST 27-21
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  12. 09-26-21 11:15 AM #12
    ronald
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    You get it all resolved, Illini?
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  13. 09-26-21 11:43 AM #13
    flyingillini
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    Quote Originally Posted by ronald View Post
    You get it all resolved, Illini?
    Yes, it took 26 hours. They usually handle it right away, this was strange. It's all been done, thanks!
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