Bodog Slow Payouts?

[mollywollyer]

I still haven't been paid since 4/27 request..Their saying it now takes 30 business days. Unreal..

[shake zula]

I still haven't been paid since 4/27 request..Their saying it now takes 30 business days. Unreal..

I saw this and I'm just so disappointed.

[BuddyBear]

Finally got paid today after almost 2 months....

[shake zula]

Finally got paid today after almost 2 months....

by check?

[xavierinthenati]

So far so good (fingers crossed)

I got my second $1K check today to make up for the "wrong routing number" on the first check that bounced. We'll see if it clears in a couple days.

Well, it's been almost a week, and the second check didn't bounce. I don't want to declare success just yet, but it looks good.

The bounced check was from FTW Solutions, < private company information deleted >.

I tried calling all three places, and none of them exist.

[shake zula]

Well, it's been almost a week, and the second check didn't bounce. I don't want to declare success just yet, but it looks good.

The bounced check was from < private company information deleted >

I tried calling all three places, and none of them exist.

shady dealings I tell you.

How long did it take the check to clear?

[BigBollocks]

The ONLY bad thing I could ever say about SBR pertains to BoDog. I understand that they were the ultimate in catering to small-time players and had an excellent business model that has raked in billions, but how on Earth they are considered an "A" book by any stretch of the imagination is beyond me....

[thestudent]

New to this forum, but just want to share my latest payout experience since neteller.
I requested a payout on 4/1, was approved on 4/2 (litle over 2K). As of today, still have not recieved my check yet. Have contacted them thru email and phone more than ten times. There just basically making up excuses and said that I just have to wait more for them to check the status of my payout. I am getting really aggrevated and will possible get legal advice to see if there is anthing I can do if I don't recieve my check in another 15 days.

[SBR_John]

You new guys to this thread write Bill at Assistance@Sportsbookreview.com and lets contact them and get you paid.

As for the rating, most know that this has been a tough period since Oct 13th. We fully understand your frustration. If I was owed money it would chap me to see that company rated A. In this case we are trying to work with Bodog to understand the delays and determine if these are soley short term banking issues.

If you are waiting beyond your promised date then write to us. It will not only help you get paid it will also brief us on their progress or lack thereof that they have promised.

[shake zula]

You new guys to this thread write Bill at Assistance@Sportsbookreview.com and lets contact them and get you paid.

As for the rating, most know that this has been a tough period since Oct 13th. We fully understand your frustration. If I was owed money it would chap me to see that company rated A. In this case we are trying to work with Bodog to understand the delays and determine if these are soley short term banking issues.

If you are waiting beyond your promised date then write to us. It will not only help you get paid it will also brief us on their progress or lack thereof that they have promised.

EMAIL sent

[boredtodeath]

Checks Bouncing

Obviously I have no proof but there are numerous posts on Casinomeister.com and I believe I saw several here.

Google, Bodog+bounced checks.

Plus I asked about this and support advised that some checks were returned but they had a new processor and I can be assured my check will not bounce.

If I ever receive, we'll see.

I want to get all my payment in before things get worse,
my bank already phoning me about incoming debits. Next they will be questioning the international wire transfers.

I have banked with them since 1982, never had a phone call before regarding efts ach or check card purchases. It's heating up.

[gc8661]

Cashed out on 4/29 and still waiting..they did send me a wonderful $20 bonus that does me no good, since i wont be adding money and cant get paid out anyways. Everytime i email they tell me i will have it shortly. Shortly has gone from 7-10 Business days to 30. unreal

[Patrick McIrish]

The ONLY bad thing I could ever say about SBR pertains to BoDog. I understand that they were the ultimate in catering to small-time players and had an excellent business model that has raked in billions, but how on Earth they are considered an "A" book by any stretch of the imagination is beyond me....

I have to agree. Even if there is a bonafide excuse for this mess, why steer potential depositers into it right now? Until it gets squared away (assuming it will) why would you keep this book with an A rating and encourage players to send money?

[SBR_John]

I have to agree. Even if there is a bonafide excuse for this mess, why steer potential depositers into it right now? Until it gets squared away (assuming it will) why would you keep this book with an A rating and encourage players to send money?

We did move them down a month ago and looked again at it last week. It will be looked at again this week. We are trying to be consistent. Even Sportsbook.com with their raging slow pays due to processors did not get downgraded. We very much believe these processor issues are short term issues. We are however concerned a book could use the processor excuse as a smoke screen like Cascade did. Each book is taking their turn and the bigger the book the bigger the problem.

Bodog probably can not escape at least another downgrade because they can't keep to their own revised time tables to us. However, we do believe they are A+ quality in financial strength and will resolve the current issues.

[acw]

All those complaining in this thread simply do not have a heart!
Calvin does not keep the money himself like Spiro does, but at least gives some (of your money) to charity:

http://www.calvinayrefoundation.com

[mollywollyer]

Here's what I don't understand. When I make a deposit they get my money within a few days. I did one last week for $100 and "boom" there is was out of my personal account. They have alternative ways you can deposit money and they also get it within a few days (credit card, purchase long distance phone cards, etc). To me this is why this doesn't make any sense (us not getting paid)..They can get your money immediately but it takes 2 months for them to send you money?!?! I know the volume of deposits (transaction #'s) is bigger than withdrawals too..so the processing back up excuse is BS. If they took 2 months to get my money I would give them a pass here but that is just not the case..

[BigBollocks]

We did move them down a month ago and looked again at it last week. It will be looked at again this week. We are trying to be consistent. Even Sportsbook.com with their raging slow pays due to processors did not get downgraded. We very much believe these processor issues are short term issues. We are however concerned a book could use the processor excuse as a smoke screen like Cascade did. Each book is taking their turn and the bigger the book the bigger the problem.

Bodog probably can not escape at least another downgrade because they can't keep to their own revised time tables to us. However, we do believe they are A+ quality in financial strength and will resolve the current issues.

John my main problem with BoDog is that I just don't feel in my heart of hearts that the effort is even there to process withdrawals timely. You hope it's not a smokescreen, but I do think it is most certainly a lapse in standards for whatever the reason might be. My biggest bone with their rating is that there are books rated A- who will bend over backwards to work with you in getting your withdrawal with good customer service, and yet you have BoDog, yes Bodog, rated higher. If the ratings are based on a tier system BoDog should be in the Bs. Because of their notoriety with smaller punters I really think them being rated an A makes the entire rating system lose a very slight bit of validity. Thanks for all your hard work again...

[Wild Reet]

Just received a max. ** from Slodog in 6 days; 4 business days.

[wtt0315]

bodog **

just recieved this. is this new news?

Thank you for contacting Bodog Customer Service.

In regards to your inquiry, we have just received notification from our
Money Transfer provider that currently we are unable
to process new withdrawals through this method. However, since your
payout was all ready requested prior to this change came
into effect, we will still process your withdrawal via Money Transfer.
Please note that we can not give you an exact time
frame when you are going to receive your Money Transfer payout
information. Simply keep checking your Bodog account for
updates regarding your payout.

Should you require further assistance, please do not hesitate to
contact us.

Best Regards,
Customer Service

[mollywollyer]

I've never seen that response before..I'm going to check with them about mine and see how they respond..Thanks for that.

[paul Mordeeb]

They just took away money transfer today?? Might come back but gone as of today!

[mollywollyer]

Here is there response...i requested by check..

Thank you for contacting Bodog Customer Service.

The email you have forwarded to us refers to our Money Transfer payout
option. Your payout for $3000.00 was issued Check by Mail. These are
completely separate payout methods with no relation to each other.
Your $3000.00 will not be affected by the temporary removal of the Money
Transfer option.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Customer Service

Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000

[xavierinthenati]

Stopwatch on the BoDog Bounce

shady dealings I tell you.

How long did it take the check to clear?

Not certain it's cleared just yet; I took 6 business days for the first one to bounce

[shake zula]

I knew it was only a matter of time before ** pulled away from bodog. Bodog had stopped Western Unioning to Florida about 3 weeks ago. So we'll what happens.

[boredtodeath]

Bodog No More U.s. Western Union As Of 5/6

I received a phone call from an extremely nice guy today from the service department at Bodog.

He advised I would receive my check next Friday and if I didn't to phone him personally.

The bad new is they discontinued WESTERN UNION TODAY TO U.S.A.and therefore could not expedite my payment via that method as I requested.

He also gave me a small bonus in my account for the delay and problem with my payout being processed incorrectly from the beginning.

I think they know players are upset and are going to do their best to correct the situation.

Regarding the post about quick for deposits not withdrawals. It is so ass backwards. The UIGEA was suppose to keep us from transfering money from our banks to online casinos, but has had the opposite effect. That is because we are the ones that initate these transfers including and are transfering the funds through e-wallets or companies that are not identified as a casino. Or the e-company processing cards is not coding as such. And basically our banks due dilligence is somewhat based on our past relationship with the bank. I have been with mine for 25 years. (have to say recently they have called regarding a few transactions, so I may be giving up online gambling soon)

But when they try to pay us via check, they have to have a business account set up at a bank and they have to state what that business is, and they have to find a way to transfer the funds from a foriegn account to the u.s. branch or another u.s. bank. So the foreign bank is watching and the u.s. bank is watching and if they think something illegal going on they can freeze the account.HAPPENED LAST MONTH TO JACKPOTFACTORY PAYOUTS. Some of the bounced checks are not because of NSF it is because their bank would not pay on them when our bank presented them, because they suspected something unlawful going on and either froze the funds in the account or closed the processors account.

Same can happen to our accounts if the bank suspects something they submit required report but also can freeze our accounts.

There are tons of ways I can think of that they can get our money to us faster(can't post them for good reason) but all require circumventing the system and all in the end are illegal by UIGEA.

Personally for small payouts I would accept gift cards. They send them out to vip's. Walmart, Target (I spend at least 300.00 on grocery each trip to Walmart)

[Yamnit]

This is so sick. I have not receive 5 checks from April yet. Each one over $2000. My first request was on April 17th, it's now June 6th. Bodog poker owes me over $15,000. What the hell is going on here? It's been almost 2 months. I've called them countless times and they keep telling me it's coming, it's so sick.

[mollywollyer]

Thanks for the post Boredtodeath. LOL on the gift card..I think I spend $3,000 at Target every year...well my wife does! I'll take a gift card for sure.

[abacus30]

I just went through all this crap with Sportsbook, then again with Bodog (deposited with them because OSGA and SBR gave them an A+ rating). Thank God I withdrew all funds from SloDog a month ago. Depositing at multiple smaller (but solid) books is definitely the way to go.

[kidx17]

I still haven't been paid since 4/27 request..Their saying it now takes 30 business days. Unreal..

dont worry, i think urs is coming, i requested on 4/21 and they just send me an email today wit the fed ex tracking #, i'll be getting it on mon, crossing my finger that the checks wont bounce.

[mollywollyer]

Did you request fedex? They told me it was coming regular mail. Thanks for the update... I go through all my junk mail daily to make sure I don't throw it out accidently

[SBR_John]

BigB,
There really is no excuse for poor customer service. We are being briefed daily on payouts and processors and Bodog is following this thread closely.

Bodog needs to step up and rethink this situation.

Bodog's ownership and management need to put more effort into communicating with frustrated customers.

This reminds me of the saying "after all is said and done, more is said than done".

IMO a great book would assemble a team and quickly deploy a rapid response customer service group to track every payout and communicate the status of the payout with the affected player. That would be good mangement and smart ownership.

The payment processing issue won't last forever but how Bodog handled it will.

[ihaiha]

Hi SBR John. Can you comment on why they have dropped Western Union as a payout option and also as to if it is permanant or just a temporary loss? Thanks for any insight.

[Bill Dozer]

Hi SBR John. Can you comment on why they have dropped Western Union as a payout option and also as to if it is permanant or just a temporary loss? Thanks for any insight.

ihaiha,

It's a good bet that they will have ** again soon. ** processors can be similar to check processors in how they work. As long as other books are using it we can expect it to be pursued.

[mollywollyer]

John,

Good post..thanks.. It would be better if they communicated rather than me having to make the inquiry. The "check's in the mail" response is getting old though..

[ihaiha]

Thanks very much for the response and info on ** Bill, much appreciated, lets hope you are right Any timeframe that you can guess on when it might be brought back? THX