Enterbet player owed $600 accused of "casino discrepancies"
An Enterbet Sportsbook (SBR rating D-) player has submitted a complaint. The player has claimed that the betting site has owed him $600 since June of 2014, and is now refusing payment on the grounds that there are discrepancies with his play in the casino. He has claimed that Enterbet has not provided an explanation on what the discrepancies are. | Enterbet reportRead More
BetGoTo payment complaint reported
A BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.
On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, BetPhoenix paid $10,000 to delinquent accounts.
On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to email@example.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.
GoToEntertainment player reports year long slow-pay
A GoToEntertainment (SBR rating D-) player reports not being paid for over one year. The player has a balance of $18,203 and two pending Moneybookers withdrawals of $5,000. On 7/19, SBR reported that the GoToEntertainment Group, which includes Enterbet and GoToCasino, left the BetPhoenix building and platform before a takeover deal was finalized. $10,000 was paid to delinquent GoTo account holders during GoTo’s brief period in the BetPhoenix office.
GoToEntertainment moves to BetPhoenix office and wagering platform – UPDATED
Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the BetPhoenix building and platform. BetPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.
The GoToEntertainment Sportsbook Group, which includes EnterBet (SBR rating D-), GoToEntertainment (SBR rating D-) and GoToCasino (SBR rating D-) has moved into the BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.
Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A GoToCasino player reported being slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being slow-paid $2017 from a late 2009 payout request.
Player 6: An Enterbet player reports being slow-paid $1500 from a November 2009 payment request.
In a recent letter to SBR, a GoTo group manager acknowledged the slow-pay delays:
Enterbet player reports a slow pay
An Enterbet (SBR rating D-) player has filed a slow pay complaint. The player requested $1500 on November 29th, and has not received payment since. SBR will contact Enterbet to inquire as to his payment status. Enterbet is part of the GoToEntertainment family of sportsbooks, which also houses slow-pay sportsbook GoToCasino (SBR rating D-).
EnterBet payment struggles follow them into the fall
EnterBet (SBR rating D-) has not found an answer to its ongoing sporadic payment cycles. The small post-up shop, which is based out of San Jose, Costa Rica has not made secret of the fact that players even with modest earnings have been placed on payment plans. One such player wrote in to SBR indicating that he has not received a payment in more than three months, and the payments he had received were $250 at a time. The player is owed $1952.33. SBR advises that any player with a balance at EnterBet, or any GoToEntertainment sportsbook ceases all wagering activity until payments are received.
BetGoTo enters the SBR Rating guide at D-
BetGoTo.com is part of the slow-paying Costa Rica-based sportsbook group GoToEntertainment. Slow-paid GoTo players report that progress has not been made. Some are hopeful that new NFL bettor deposits will be used to fund their delinquent payout requests. Players are advised to avoid all GoTo brands.
GotoCasino relying on deposits from football bettors to pay current balance holders?
GotoCasino (SBR rating D-) continues to stall players who request significant withdrawals. Over the last five years it was common for the sportsbook to put winning players on payment plans. GoToCasino‘s actions suggest owed bettors may receive funds from deposits from unsuspecting new football bettors.
MinnesotaCasino enters the SBR Rating guide at D-
MinnesotaCasino is part of the slow-paying Costa Rica based sportsbook group GoToEntertainment.
GoToEntertainment and On-LineSportsbook also new sportsbook sites indexed under the GoTo Group in the SBR Rating Guide.
GoToEntertainment and On-LineSportsbook also new betting sites indexed in the SBR Rating Guide under the GoTo Entertainment Group. Both books received an initial rating of D-.