Frustrating I agree, but I think they have handled this the best possible way they could. They are not the ones who made the attacks. Those are the people we should be angry with. I will continue to give them my support, because I do feel they are the best book for me and for Americans. I don't need every option under the sun to be happy. They have never failed me on a payout and have gone out of their way to make me happy. I can live with these growing pains even though i miss a lot of bets. I wish jon the best of luck getting this figured out. Hopefully they can find these people and cut their balls off and give them to sideloaded to play with.
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Guys,
Things will get better in the next 24 hours we are working around the clock , it is rather unfortunate that we have to deal with these attacks but it has become part of the industry again our banking remains intact and this should show people that tech issues does not translate into financial issues here at BI.
Thank you all for your loyalty Betislands cares for its clients and we will do our best to make sure we will never be victim of an attack again.
Everyone will be compensated for the hassle.
Cheers!
JonComment -
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No other book in the industry does what Betislands ( Jon ) does , taking jabs from bettors when they are trying to help people should just back the fuk up and let them deal with the tech issuesComment -
these hackers, do they get serious jail time when they get caught?Comment -
A friend of mine was going to sign up today but he can't using the backup site. Is there a way around this or does he have to wait?Comment -
Betislands is still great. Payouts are the most important thing, and having CS that works with you is a huge help, if this happened at another book you wouldn't hear from them for weeks.Comment -
I'm an active bettor with Bet Islands and have received no communication from them whatsoever about this. If it wasn't for posts on SBR I would be totally lost as to what is going on. They need to do a much better job of keeping customers informed.Comment -
durito, i don't know much about computer and internet...that's why i asked.Comment -
i own a business, this is no different than someone breaking into my business. i figured BI would contact authorityComment -
Denial of service extortion attacks against sportsbooks is nothing new..all newbs to online gambling need to stop getting their panties in a bunch over this.Comment -
I think someone from BI called me earlier today and I was unable to answer my phone. If anyone from BI can message me the mirror site I would be greatful.Comment -
I don't know what constitutes an active player with these guys but I played everyday since September and still haven't gotten crap in the way of an email.I don't want a FP or anything else free,just want the ability to zero out or cash out through plays.I don't want to call and start the cycle of calls from them again so Jon can you PM the correct friggin site?TIA.Comment -
5 dimes was down last year for quite a while. Pinnacle was down last year for a day and half i believe. Carib was up and down for a few days. I never got a apology or anything from them nor did I expect it. Hell 5 dimes was having trouble just a couple months ago where I had trouble logging in for a week. They told me it works when it did not. You have to remember these sites are much larger then betislands and they were still down for a while even with their resources. It would be like if wal mart security went down and a smaller local place went down. Of course wal mart is going to get up faster.This is one of the dis advatanges of playing at a smaller book. The thing is the advantages outway the disadvantages in my eyes. If i have a problem I like to be able to talked to someone and they actually fix it instead of the right hand not knowing what the left hand is doing. I also like being a person instead of a number. Its nice to call my book and talk to the reps and they ask me whats going on where I am and how I am doing. I am pretty sure heritage, 5 dimes employs a lot more employees then betislands and have more resources in that area. I think jon is doing everything possible to get it going again. It just seems a few people on here just can't wait for something to happen so they can pounce in threads and blow it up about how bad they are. If you feel a book is this bad, do you play there? I ouldnt play at a book I thought was that bad. And if I didnt play at a book I certanitly would not go into a thread about that book and blow it up. Anyways, These guys doing these attacks are the lowest of the low, but there really isnt much we can do but wait. Also if you arent getting emails from betislands check your spam box. I sometimes get emails from them and sometimes it goes in my spam.Comment -
This guy is right. Serious if someone doesn't have SBR and tried to sign on, sure they would call when having trouble. Thing is half the time when u call right now u get a Verizon message saying the number has changed or been disconnected. If I called and heard that like two times, I would think they ran. I don't understand why there hasn't at least been a mass email to all clients to let them know of this. I have been a mad active client and didn't receive any emails yet about the new site. I really am trying not to have this phone number on my phone bill so I am gonna take a break from BI till this problem is fixed.Comment -
trying to contact them past two days to make a deposit with no luck.. and of course no reply back either via email.. deposit the money somewhere else... let us know when everything is all set so i can make a deposit.Comment -
Hi College,
Please feel free to PM I just checked our emails and all of our emails have been responded or you can call us at the number 800-998-8740 posted by Lou.
Things will be back to normal very soon thank you all for understanding.
JonComment -
Jon, when things get to normal, are u going to get those new racebook rules posted ? Thanks !!Comment -
Look past the short term to the long term. Whenever you evaluate a book, include a projection of what they'll be like a year or more from now. What type of problems are short term only, and what type of problems are likely to linger on for a long time? One key question is if they consider themselves first or players first. An example of a book where people put themselves first is betonline. They have a fantastic facility, and people saw that as a sign of financial strength. A high overhead was never factored into the 'official' evaluation. So now they've been slow-pay for a year and counting. I'm just making this up, but would it really surprise you if the cocaine habits at that office came before player payouts? Books such as Heritage and Betislands are players-first. This is not the same as good CS, although it will express like that as well. Rather, it is a willingness to view matters from the player's perspective at all times. Count that up among the long term fixtures, because it creates long term loyalty. It's the old story of the goose and the golden eggs. The players are the goose. The book is the farmer. The me-first book slowly eats the goose. The players-first book looks after the goose. Of course, the book does have to understand bookmaking, and Jon has already shown that with Wagerchief. There are a few books that are beyond the me-first or players-first categorization, but they are huge and basically the standard bearers of the offshore industry. Interestingly, Heritage recently left the very special niche it had carved out for itself, to turn itself in more of a general book, and possibly one of the few standard bearers. Perhaps the gap they left behind could be filled by a book with a similar outlook...Comment -
Looks like the hackers figured out the private emailed backup site.Comment -
more problems with betislands, cant log in now
can access the site but not log in, anyone else experiencing this?
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Honestly I haven't been able to even access their mirror site lately. Taking my money elsewhere now I'm sick of this shitComment -
the fawwkkkkkkkkkkComment
