tl;dr: Title says it all. Just a warning post for other bettors that William Hill flagged my account for betting arbs and then significantly reduced my maximum bets.
I've been a long time lurker and user of SBRForum, but this is my first post. I use the Betting Odds page a lot on this site to scope out lines between different books, and have used it to locate arbs. Today, I had gone to place a wager on William Hill for a MLB game, when I noticed my maximum bet was much lower than it had been.
I had been using their site for about three months prior to this, and had no problems up until now. Below is my conversation with support, and the resulting email:
[12:34:12 AM] Hi, you’re speaking to Jacob. How may I help you?
[12:34:19 AM] : Hi Jacob
[12:34:22 AM] : just a quick question
[12:34:42 AM] : have their been any changes to the maximum wagers my account can place?
[12:34:56 AM] : Typically I've been wagering anywhere from $500 to $1000 on various mlb games
[12:35:09 AM] : but today I could only wager $34, and $61
[12:35:57 AM] Jacob: Let me go ahead and check this for you.
[12:39:25 AM] Jacob: Thank you for patiently waiting.
[12:39:31 AM] : Not a problem
[12:41:13 AM] Jacob: Following a review of your account we have decided that we have decrease your bet stake of .03 max stake scale for sports betting service.
[12:41:37 AM] : So what does that mean?
[12:41:52 AM] : I can only do 3% of the maximum bet?
[12:42:15 AM] Jacob: 30%.
[12:42:20 AM] : why?
[12:42:51 AM] Jacob: Unfortunately, it is our Management decision.
After some more discussion, support told me that they would escalate the issue so I could get the exact reason as to why this had happened. This is what I received:
Thank you for contacting William Hill Online customer services regarding your account.
We strive to give our customers the widest possible range of events and markets on which to bet on. However with such a wide offering it will often mean that some of our offers become available for arbitrage opportunities.
In order to sustain our offering we are unfortunately unable to entertain accounts which persistently take advantage of these arbitrages.
Your account falls into this category.
Kind Regards,
Steven
Up until this point I had nothing but nice things to say about this book. Speedy withdraw and deposit, but this has put a bit of a damper on my experiences, and leaves me wondering at what point do they decide that you're persistently taking "advantage"? Either way, just a warning for fellow sports bettors.
I've been a long time lurker and user of SBRForum, but this is my first post. I use the Betting Odds page a lot on this site to scope out lines between different books, and have used it to locate arbs. Today, I had gone to place a wager on William Hill for a MLB game, when I noticed my maximum bet was much lower than it had been.
I had been using their site for about three months prior to this, and had no problems up until now. Below is my conversation with support, and the resulting email:
[12:34:12 AM] Hi, you’re speaking to Jacob. How may I help you?
[12:34:19 AM] : Hi Jacob
[12:34:22 AM] : just a quick question
[12:34:42 AM] : have their been any changes to the maximum wagers my account can place?
[12:34:56 AM] : Typically I've been wagering anywhere from $500 to $1000 on various mlb games
[12:35:09 AM] : but today I could only wager $34, and $61
[12:35:57 AM] Jacob: Let me go ahead and check this for you.
[12:39:25 AM] Jacob: Thank you for patiently waiting.
[12:39:31 AM] : Not a problem
[12:41:13 AM] Jacob: Following a review of your account we have decided that we have decrease your bet stake of .03 max stake scale for sports betting service.
[12:41:37 AM] : So what does that mean?
[12:41:52 AM] : I can only do 3% of the maximum bet?
[12:42:15 AM] Jacob: 30%.
[12:42:20 AM] : why?
[12:42:51 AM] Jacob: Unfortunately, it is our Management decision.
After some more discussion, support told me that they would escalate the issue so I could get the exact reason as to why this had happened. This is what I received:
Thank you for contacting William Hill Online customer services regarding your account.
We strive to give our customers the widest possible range of events and markets on which to bet on. However with such a wide offering it will often mean that some of our offers become available for arbitrage opportunities.
In order to sustain our offering we are unfortunately unable to entertain accounts which persistently take advantage of these arbitrages.
Your account falls into this category.
Kind Regards,
Steven
Up until this point I had nothing but nice things to say about this book. Speedy withdraw and deposit, but this has put a bit of a damper on my experiences, and leaves me wondering at what point do they decide that you're persistently taking "advantage"? Either way, just a warning for fellow sports bettors.