William Hill lowers my maximum bet due to arbitrage

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  • naijul
    SBR Rookie
    • 07-31-12
    • 4

    #1
    William Hill lowers my maximum bet due to arbitrage
    tl;dr: Title says it all. Just a warning post for other bettors that William Hill flagged my account for betting arbs and then significantly reduced my maximum bets.

    I've been a long time lurker and user of SBRForum, but this is my first post. I use the Betting Odds page a lot on this site to scope out lines between different books, and have used it to locate arbs. Today, I had gone to place a wager on William Hill for a MLB game, when I noticed my maximum bet was much lower than it had been.

    I had been using their site for about three months prior to this, and had no problems up until now. Below is my conversation with support, and the resulting email:

    [12:34:12 AM] Hi, you’re speaking to Jacob. How may I help you?
    [12:34:19 AM] : Hi Jacob
    [12:34:22 AM] : just a quick question
    [12:34:42 AM] : have their been any changes to the maximum wagers my account can place?
    [12:34:56 AM] : Typically I've been wagering anywhere from $500 to $1000 on various mlb games
    [12:35:09 AM] : but today I could only wager $34, and $61
    [12:35:57 AM] Jacob: Let me go ahead and check this for you.
    [12:39:25 AM] Jacob: Thank you for patiently waiting.
    [12:39:31 AM] : Not a problem
    [12:41:13 AM] Jacob: Following a review of your account we have decided that we have decrease your bet stake of .03 max stake scale for sports betting service.
    [12:41:37 AM] : So what does that mean?
    [12:41:52 AM] : I can only do 3% of the maximum bet?
    [12:42:15 AM] Jacob: 30%.
    [12:42:20 AM] : why?
    [12:42:51 AM] Jacob: Unfortunately, it is our Management decision.

    After some more discussion, support told me that they would escalate the issue so I could get the exact reason as to why this had happened. This is what I received:

    Thank you for contacting William Hill Online customer services regarding your account.

    We strive to give our customers the widest possible range of events and markets on which to bet on. However with such a wide offering it will often mean that some of our offers become available for arbitrage opportunities.

    In order to sustain our offering we are unfortunately unable to entertain accounts which persistently take advantage of these arbitrages.

    Your account falls into this category.

    Kind Regards,

    Steven

    Up until this point I had nothing but nice things to say about this book. Speedy withdraw and deposit, but this has put a bit of a damper on my experiences, and leaves me wondering at what point do they decide that you're persistently taking "advantage"? Either way, just a warning for fellow sports bettors.
  • filipinho
    SBR Sharp
    • 01-11-12
    • 358

    #2
    So? I would cut your limits in first month. You are acting like they are guilty for limiting obvious arber? Limiting is perfectly normal thing to do for soft books. Try Victor Chandler...
    Comment
    • cobra_king
      SBR MVP
      • 08-07-06
      • 2491

      #3
      The biggest surprise is that it took them this long to limit you.
      Comment
      • naijul
        SBR Rookie
        • 07-31-12
        • 4

        #4
        Originally posted by filipinho
        So? I would cut your limits in first month. You are acting like they are guilty for limiting obvious arber? Limiting is perfectly normal thing to do for soft books. Try Victor Chandler...
        In that case it seems I was naive to be surprised, and didn't think limiting like this would happen with one of the sbr A rated books. At the end of the day, I guess limiting someone because they're an arber is really no different than limiting someone because they're a sharp.
        Comment
        • Digo
          SBR Wise Guy
          • 01-21-12
          • 563

          #5
          Looks like you are a novice arber naijul, this things are almost a rule nowadays...
          Comment
          • naijul
            SBR Rookie
            • 07-31-12
            • 4

            #6
            Originally posted by Digo
            Looks like you are a novice arber naijul, this things are almost a rule nowadays...
            I definitely I am and have only been arb hunting for a few months now. So is it common that sports books monitor their lines for arbs and keep track of people making wagers on exploitable lines? If this sort of monitoring happens why don't sports books just monitor competitors' lines to avoid having arbs in the first place? I guess to offer soft lines to get action?
            Comment
            • muffins
              SBR High Roller
              • 03-03-12
              • 145

              #7
              Arbers are not the same as sharp punters, sharp punters will last much longer before getting cut.

              Why don't books monitor lines to avoid having arbs in the first place? Simply because they want to offer as much content as possible for their customers, so they have no need to bet elsewhere, and staffing levels required would be excessive to ensure no arbs with any other book. Much easier and much cheaper to simply identify arbers and restrict them.
              Comment
              • wrongturn
                SBR MVP
                • 06-06-06
                • 2228

                #8
                Beside the reason that there are too many lines to monitor, they also want bets to come on the "popular" lines, the opposite of the arb ones, which are much worse than market so they could make more money. There are many "recreational" players doing that, but your big bets take book's profit away, so they are pissed.

                They are rated A because they send very polite email explaining their action. Lower rated books will just tell you to get lost.
                Comment
                • durito
                  SBR Posting Legend
                  • 07-03-06
                  • 13173

                  #9
                  Originally posted by muffins
                  Arbers are not the same as sharp punters, sharp punters will last much longer before getting cut.
                  Not to most books.
                  Comment
                  • muffins
                    SBR High Roller
                    • 03-03-12
                    • 145

                    #10
                    Originally posted by durito
                    Not to most books.
                    They're harder to spot, arbers stick out like dogs balls. Though generally sharp punters will often be taking similar things as by definition they tend to place their considered wager with the book that has the best price. But some smart punters will bet somewhere because they can get set for a good amount, even though they are not absolute top market price. That sort of behaviour gives you more credit in the long run than every single bet you take being an arb, which is what arbers of course do.
                    Comment
                    • darrendice
                      SBR High Roller
                      • 12-31-10
                      • 121

                      #11
                      I know this will cause a string of negative responses. But don't most arb betters use the exchanges as the target for their trades to win at ( the option to lay a bet particularly with horse racing and sports with 3 outcome options) The exchanges in theory would welcome the increased winning bets as their amount of commission increases, similarly the sportsbooks or traditional bookies would have a number of bets placed in the hope of losing the bet and winning them elsewhere, so they would benefit from increased loses. The only person who loses is the person providing the lay bet at the exchange which is an individual punter betting on the opposite outcome through choice. I cant see the problem....
                      Comment
                      • muffins
                        SBR High Roller
                        • 03-03-12
                        • 145

                        #12
                        Originally posted by darrendice
                        ......similarly the sportsbooks or traditional bookies would have a number of bets placed in the hope of losing the bet and winning them elsewhere.....I cant see the problem....
                        if you lay an arb price the expectation is you will lose, i.e. if you lay 2.20 when 105% 2-way market is 1.90/1.90 (still only a 1.8% arb and a 50/50 match) then you expect to pay 0.5 * 2.2 for every dollar laid, a 10% loss.

                        If you're suggesting the book deliberately puts up the 2.20 as they disagree strongly with the market and feel that 2.20 is the right price, why would they lay 2.20 rather than just straight out back the 1.90 on the other side without laying any 2.20?

                        You also don't need to go into arb to lay something you like, offering 2.05 about a 1.90 market price, which you assess as 2.20 so are happy to lay at 2.05, will still see you lay plenty without it being an arb. Don't lay at a price you think something should be, lay at the shortest price you can whilst getting the maximum out of it you want. In short, arbs are almost always stale prices not bookie opinion.

                        Odds aren't necessarily what a bookie sees as the respective chances, its also heavily driven by opinions as to what price the public will back. If you want a good example have a look at how short a lot of the Olympic athletes are in their home countries compared to other countries books.
                        Comment
                        • dealer wins
                          SBR Wise Guy
                          • 02-03-09
                          • 816

                          #13
                          If a book has a higher price than on a liquid exchange market, the book will lose money on anyone taking it in the long run.

                          If it were profitable to them, then they wouldnt limit people, its not rocket science.
                          Comment
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