BetOnline complaint *diverted from other thread*

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  • HedgeHog
    SBR Posting Legend
    • 09-11-07
    • 10128

    #1
    BetOnline complaint *diverted from other thread*
    Originally posted by Justin7
    I have played at Betonline for the last 2 years. I am no longer keeping a balance there.
    I'm probably the last guy that should ask you for a favor, but I am. If you could put aside our differences (mostly stemming from EZ), I need help with BOL. Their 7-day express check arrived Monday, 17 days after requested--and my bank informed my wife today it was fraudulent (bounced?). Don't blame you for not keeping a balance at BOL, they suck. I'll fill out a complaint form tonight, but will you take my complaint personally? I need an SBR stallion, not a gelding.

    Respectfully, Hedge
    Last edited by HedgeHog; 12-02-11, 07:29 PM.
  • bubba
    SBR MVP
    • 09-29-05
    • 2432

    #2
    Originally posted by HedgeHog
    I'm probably the last guy that should ask you for a favor, but I am. If you could put aside our differences (mostly stemming from EZ), I need help with BOL. Their 7-day express check arrived Monday, 17 days after requested--and my bank informed my wife today it was fraudulent (bounced?). Don't blame you for not keeping a balance at BOL, they suck. I'll fill out a complaint form tonight, but will you take my complaint personally. I need an SBR stallion, not a gelding.

    Respectfully, Hedge
    did you contact betonline about this? i have had this happen at top books (not the 17 days, thats exclusive to betonline amongst decently rated books. but checks do bounce.) im not really sure you need sbrs assistance here.
    Comment
    • Justin7
      SBR Hall of Famer
      • 07-31-06
      • 8577

      #3
      Originally posted by HedgeHog
      I'm probably the last guy that should ask you for a favor, but I am. If you could put aside our differences (mostly stemming from EZ), I need help with BOL. Their 7-day express check arrived Monday, 17 days after requested--and my bank informed my wife today it was fraudulent (bounced?). Don't blame you for not keeping a balance at BOL, they suck. I'll fill out a complaint form tonight, but will you take my complaint personally? I need an SBR stallion, not a gelding.

      Respectfully, Hedge
      Fill out a complaint, someone will help you.

      And while I don't think negatively of you, it doesn't matter what I think. If you have a complaint, it will be handled the same regardless of your opinions in the forums.
      Comment
      • HedgeHog
        SBR Posting Legend
        • 09-11-07
        • 10128

        #4
        Originally posted by Justin7
        Fill out a complaint, someone will help you.

        And while I don't think negatively of you, it doesn't matter what I think. If you have a complaint, it will be handled the same regardless of your opinions in the forums.
        You have the balls to speak out against BOL, which I applaud. But then you say that the process is out of your hands and simply fill out a complaint. I WANT YOU, not some jokester that is SBR's/BOL's puppet. Will you volunteer to take my complaint or are you going to back off after your brave stance against BOL. Sure sounded good when I read your defiant post. Again I WANT YOU.
        Comment
        • durito
          SBR Posting Legend
          • 07-03-06
          • 13173

          #5
          Did it bounce or do they just think its fraudulent? I´ve had banks think sportsbook checks arent real when they are.
          Comment
          • HedgeHog
            SBR Posting Legend
            • 09-11-07
            • 10128

            #6
            Originally posted by durito
            Did it bounce or do they just think its fraudulent? I´ve had banks think sportsbook checks arent real when they are.
            They told my wife it was Fraudulent.
            Comment
            • bubba
              SBR MVP
              • 09-29-05
              • 2432

              #7
              Originally posted by HedgeHog
              They told my wife it was Fraudulent.
              and what does betonline say?
              Comment
              • HedgeHog
                SBR Posting Legend
                • 09-11-07
                • 10128

                #8
                Originally posted by bubba
                and what does betonline say?
                info: Hi! Welcome to BetOnline! How can I help you?
                info: You are now chatting with Manny Campbell
                info: Your Issue ID for this chat is LTK494022949011X. Please record it in case of pending issue.
                Manny Campbell: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
                Joe : The check you sent me was no good!
                Manny Campbell: Could you please verify me the account number
                Joe: xxxxxxxx
                Manny Campbell: okay please verify the amount of the check
                Joe : 2500
                Manny Campbell: thank you
                Joe: still there?
                Manny Campbell: You deposited the check into your bank's account?
                Joe: Yes when I received it Monday--10 days later than promised!
                Manny Campbell: What the bank told you regarding the funds
                Joe : The check was fraudulent is what they said.
                Joe : Perhaps it means it bounced. Don't know for sure-because they talked to my wife.
                Manny Campbell: Please get in touch with your bank and dont mention anything about gambling
                Joe : AND SAY WHAT!!!!
                Joe : How do I recover these funds, Manny?
                Manny Campbell: yes Sir, allow me a moment to make sure
                Joe : still there, Manny?
                Manny Campbell: yes
                Joe : Any answers?
                Joe : Can I talk to someone in payouts?
                Manny Campbell: you can call in 1-800-977-4717 begin_of_the_skype_highlighting 1-800-977-4717 end_of_the_skype_highlighting
                Manny Campbell: thats is customer service phone
                Joe : Have bad checks been sent by your processor?
                Joe : Still there, Manny?
                Manny Campbell: yes
                Joe : Answer the question then.
                Joe : Thanks for nothing, buddy.
                Manny Campbell: Im reviewing with the manager SIr
                Manny Campbell: since the case its out of my control
                info: Your chat transcript will be sent to xxxxxxx the end of your chat.
                Manny Campbell: I sent a message to the payment department in order to review the situation
                Joe : You're CS. You can't find answers on a bad check--3 weeks after the fact?
                Joe : Hello?
                Last edited by HedgeHog; 12-02-11, 08:24 PM. Reason: deleted personal info
                Comment
                • choo
                  SBR Rookie
                  • 04-28-11
                  • 34

                  #9
                  Originally posted by HedgeHog
                  They told my wife it was Fraudulent.
                  that's a pretty broad statement. they didn't tell her anything else?
                  Comment
                  • durito
                    SBR Posting Legend
                    • 07-03-06
                    • 13173

                    #10
                    Originally posted by HedgeHog
                    Joe : You're CS. You can't find answers on a bad check--3 weeks after the fact?
                    Joe : Hello?
                    lol what, how the hell would they know.

                    sounds like a stupid bank teller. get the check, take it somehwere else.
                    Comment
                    • Justin7
                      SBR Hall of Famer
                      • 07-31-06
                      • 8577

                      #11
                      Originally posted by HedgeHog
                      You have the balls to speak out against BOL, which I applaud. But then you say that the process is out of your hands and simply fill out a complaint. I WANT YOU, not some jokester that is SBR's/BOL's puppet. Will you volunteer to take my complaint or are you going to back off after your brave stance against BOL. Sure sounded good when I read your defiant post. Again I WANT YOU.
                      You can ask for someone in particular to handle your complaint, but I don't know how likely that is to matter. We each have different books we cater to, as well as types of complaints.
                      Comment
                      • HedgeHog
                        SBR Posting Legend
                        • 09-11-07
                        • 10128

                        #12
                        Originally posted by choo
                        that's a pretty broad statement. they didn't tell her anything else?
                        It's broad because I'm relaying the info second hand. I deposited the check on Monday, figuring it was good. My wife was notified today, because of a phone call from the bank, that the check was bad. She said fraudulent, but either way it's a bad check. I'll find out more Monday when I go to the Bank.

                        PS Betonline B+ and recommended by SBR--what a xxxxxx joke.
                        Last edited by HedgeHog; 12-03-11, 08:08 AM. Reason: xxxx
                        Comment
                        • HedgeHog
                          SBR Posting Legend
                          • 09-11-07
                          • 10128

                          #13
                          Originally posted by Justin7
                          You can ask for someone in particular to handle your complaint, but I don't know how likely that is to matter. We each have different books we cater to, as well as types of complaints.
                          .
                          You talk the talk , but back off when called upon on it. Glad you pulled out of BOL before this crap storm--too bad for the rest of us that bought into the SBR ratings. Guess I'm screwed, right? So happy for you.
                          Comment
                          • wrongturn
                            SBR MVP
                            • 06-06-06
                            • 2228

                            #14
                            Hedge, how big is your bank? I had check looking weird and not in standard size, but deposit fine.
                            Comment
                            • HedgeHog
                              SBR Posting Legend
                              • 09-11-07
                              • 10128

                              #15
                              Originally posted by durito
                              lol what, how the hell would they know.

                              sounds like a stupid bank teller. get the check, take it somehwere else.
                              Typically you can only deposit or cash the check where you have an account. Banks are funny that way.
                              Comment
                              • HedgeHog
                                SBR Posting Legend
                                • 09-11-07
                                • 10128

                                #16
                                Originally posted by Justin7
                                You can ask for someone in particular to handle your complaint, but I don't know how likely that is to matter. We each have different books we cater to, as well as types of complaints.
                                I'm asking for you personally because of the stance you made about BOL in this thread. I want someone with that same mindset. If Justin7 won't play there, why should anyone else? Put up or shut up....I WANT YOU. Back up your defiant post--I actually found it refreshing. Back up your opinion, please.
                                Comment
                                • Lint Pockets
                                  SBR MVP
                                  • 01-19-10
                                  • 1211

                                  #17
                                  LMAO This little b*tch Hedge who was always shilling for crap books and giving everyone on here sh*t is now basically crying and begging for help fixing his check ... too funny.
                                  sbr
                                  Comment
                                  • bubba
                                    SBR MVP
                                    • 09-29-05
                                    • 2432

                                    #18
                                    Originally posted by HedgeHog
                                    I'm asking for you personally because of the stance you made about BOL in this thread. I want someone with that same mindset. If Justin7 won't play there, why should anyone else? Put up or shut up....I WANT YOU. Back up your defiant post--I actually found it refreshing. Back up your opinion, please.
                                    its not my money so its tough for me to say your overreacting but they will make it right (unless you think they have a plan to send out tons of bad checks and not repay them. and you are the 1st one to be hit by the scam).

                                    the frustrating thing is you alreadys waiting an extra couple of weeks because your payout was on betonline time and they certainly cant be counted on to do anything in a timely matter. i did once not receive a payout from them. a few days past the stated time frame alex sent me my payout via a 1 or 2 night delivery. the other one came like 2 months later and i was told to just toss it. i would try to get in touch with alex, if you need his email address let me know.
                                    Comment
                                    • Justin7
                                      SBR Hall of Famer
                                      • 07-31-06
                                      • 8577

                                      #19
                                      Originally posted by HedgeHog
                                      .
                                      You talk the talk , but back off when called upon on it. Glad you pulled out of BOL before this crap storm--too bad for the rest of us that bought into the SBR ratings. Guess I'm screwed, right? So happy for you.
                                      The right result will be reached if you file a complaint. The only real question is how long it takes to get there.
                                      Comment
                                      • HedgeHog
                                        SBR Posting Legend
                                        • 09-11-07
                                        • 10128

                                        #20
                                        Originally posted by Lint Pockets
                                        LMAO This little b*tch Hedge who was always shilling for crap books and giving everyone on here sh*t is now basically crying and begging for help fixing his check ... too funny.


                                        The Book we're talking about is B+ and SBR recommended. Try to stay on point azzhole.
                                        Last edited by HedgeHog; 12-03-11, 08:09 AM.
                                        Comment
                                        • HedgeHog
                                          SBR Posting Legend
                                          • 09-11-07
                                          • 10128

                                          #21
                                          Originally posted by Justin7
                                          The right result will be reached if you file a complaint. The only real question is how long it takes to get there.
                                          The only real question is if you have the balls to back up your opinion against BOL. We'll get there very quickly if you're willing to back up your opinion in this thread.
                                          Last edited by HedgeHog; 12-03-11, 08:10 AM.
                                          Comment
                                          • Justin7
                                            SBR Hall of Famer
                                            • 07-31-06
                                            • 8577

                                            #22
                                            Hedge,

                                            A bounced/fraudulent check is a processor issue. Yes, it sucks. Nothing I can say will make it go any faster than any other SBR dispute specialist. Your issue is trivial (although frustrating to you).
                                            Comment
                                            • HedgeHog
                                              SBR Posting Legend
                                              • 09-11-07
                                              • 10128

                                              #23
                                              Originally posted by Justin7
                                              Hedge,

                                              A bounced/fraudulent check is a processor issue. Yes, it sucks. Nothing I can say will make it go any faster than any other SBR dispute specialist. Your issue is trivial (although frustrating to you).
                                              Trivial? Really? An SBR sponsored Book is 10 days late in making it's 7-day express payouts and then the check turns out bad. Cash drawn and checks written off this deposit will bounce, but that's trivial right? What a xxxxx joke. A late payment from an SBR sponsored Book bounces/fraudulent and the player gets blamed.
                                              Last edited by HedgeHog; 12-03-11, 08:10 AM. Reason: xxxxx
                                              Comment
                                              • HedgeHog
                                                SBR Posting Legend
                                                • 09-11-07
                                                • 10128

                                                #24
                                                What I got out of this thread from Justin:

                                                1. He has no faith in BOL so he won't play there anymore.

                                                2. The rest of us are screwed by BOL and deserve it because we bought into the SBR ratings. Plus our complaints are trivial (not his money).
                                                Comment
                                                • mtneer1212
                                                  SBR MVP
                                                  • 06-22-08
                                                  • 4993

                                                  #25
                                                  There is a distinct difference in refusal to pay and a processor issue. You will be paid, but this is not a trivial issue from a player's standpoint.
                                                  Comment
                                                  • runner5k
                                                    SBR MVP
                                                    • 04-08-11
                                                    • 2658

                                                    #26
                                                    Sorry for your trouble but I would recommend never writing checks on a deposit from a book until at least a week or more to make sure the funds are good.
                                                    Comment
                                                    • allin1
                                                      SBR MVP
                                                      • 11-07-11
                                                      • 4555

                                                      #27
                                                      I think that if you ask for Justin7 in particular to handle your complaint and it happens as requested, then 70% of complaints (or even more) will ask for him in particular and that will probably be too much.

                                                      Even though I have to agree that Justin7 is probably the best, I still think that every top book that has a clean record with SBR will want to keep that record clean regardless of the person handling a complaint.
                                                      Comment
                                                      • HedgeHog
                                                        SBR Posting Legend
                                                        • 09-11-07
                                                        • 10128

                                                        #28
                                                        My complaint was just submitted. I apologize for the abusive language last night and have edited some of my posts to reflect this. This is my first withdrawal from BOL and it's been a nightmare. The frustration got the best of me. I'm sorry.

                                                        Correction: Apparently the bank actually told my wife the check was ficticious, which I took to mean fraudulent.
                                                        Last edited by HedgeHog; 12-03-11, 10:13 AM. Reason: correction
                                                        Comment
                                                        • Legions36
                                                          SBR MVP
                                                          • 12-17-10
                                                          • 3032

                                                          #29
                                                          Originally posted by HedgeHog
                                                          My complaint was just submitted. I apologize for the abusive language last night and have edited some of my posts to reflect this. This is my first withdrawal from BOL and it's been a nightmare. The frustration got the best of me. I'm sorry.

                                                          Correction: Apparently the bank actually told my wife the check was ficticious, which I took to mean fraudulent.
                                                          Damn sorry your having issues with them right now and sorry its from your first experience. Why do they do this sometimes i don't get it. U could get more info out of them on the phone versus the chat, i wont wait on chat anymore for issues will only make it worse.
                                                          Comment
                                                          • bubba
                                                            SBR MVP
                                                            • 09-29-05
                                                            • 2432

                                                            #30
                                                            Originally posted by Legions36
                                                            Damn sorry your having issues with them right now and sorry its from your first experience. Why do they do this sometimes i don't get it. U could get more info out of them on the phone versus the chat, i wont wait on chat anymore for issues will only make it worse.
                                                            chat is better cause you can document what the book actually tells you.
                                                            Comment
                                                            • Legions36
                                                              SBR MVP
                                                              • 12-17-10
                                                              • 3032

                                                              #31
                                                              Originally posted by bubba
                                                              chat is better cause you can document what the book actually tells you.
                                                              Makes sense but it can get annoying at times especially when u have an issue u want instant answers on, so thats why i would rather not wait over 30 mins on live chat for 1 answer when i could just call and get the answer i need right away. Just what i learned over time.
                                                              Comment
                                                              • prop
                                                                SBR MVP
                                                                • 09-04-07
                                                                • 1073

                                                                #32
                                                                man reminds me of the days of sportsbooks informing the call was recorded and me informing them of the same back and actually having mini cassette tapes (not digital or computer based) stored labelled with a number and filed lolz. I haven't called a sportsbook in at least 5 years (probably more like 7 or 8) - do they still inform the call is recorded when you call?
                                                                Comment
                                                                • SBR Lou
                                                                  BARRELED IN @ SBR!
                                                                  • 08-02-07
                                                                  • 37863

                                                                  #33
                                                                  Occasionally we'll get a complaint involving an overzealous bank employee that doesn't recognise a check and goes mall cop on you, i.e saying a check appears to look "fictitious". It's not a book issue at this point; the check needs to get deposited for there to be a claim on it. The book wouldn't be able to confirm a processing issue until he does so.
                                                                  Comment
                                                                  • HedgeHog
                                                                    SBR Posting Legend
                                                                    • 09-11-07
                                                                    • 10128

                                                                    #34
                                                                    Originally posted by SBR Lou
                                                                    Occasionally we'll get a complaint involving an overzealous bank employee that doesn't recognise a check and goes mall cop on you, i.e saying a check appears to look "fictitious". It's not a book issue at this point; the check needs to get deposited for there to be a claim on it. The book wouldn't be able to confirm a processing issue until he does so.
                                                                    I sincerely hope that's all it is, Lou. I'll find out more on Monday. However to keep excusing BOL every time a complaint is raised sickens me. How many times will SBR say it's okay because BOL will eventually get it right. Is that the yardstick we're now using to measure SBR recommended Books? No offense, but I really hope you don't handle my complaint; you've been pro-BOL in every thread I've read--and there are plenty. It seems you're quick to back BOL even before the complaint is filed.

                                                                    PS I filed my complaint this morning. Can you confirm it was received?
                                                                    Comment
                                                                    • SBR Lou
                                                                      BARRELED IN @ SBR!
                                                                      • 08-02-07
                                                                      • 37863

                                                                      #35
                                                                      Originally posted by HedgeHog
                                                                      PS I filed my complaint this morning. Can you confirm it was received?
                                                                      You had a reply at 11:02AM central, almost 3 hrs ago.
                                                                      Comment
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