Betfair robs 100s of players with "Happy Hour" casino promo (Video)

[rki999]

Free money for the good dreams.

[Hareeba!]

awesome, 5 star video

amazing that betfair would pull crap like that

just eat the friggin losses and fire the guy who came up with the promotion and didn't realize the implications

agree with this

I've never been interested in playing online casinos so don't really know what has led to this mess but I get the feeling Betfair has more or less just appointed another crowd to run their casino operation with little or no management involvement. I would expect that is about to change as they won't be appreciating all this negative publicity.

[Hareeba!]

when they take 5per cent of your winnings it hurts all the time, but i still think they are good book

so which books do you use which charge less than 5% juice?

[Hareeba!]

This shouldn't happen at an A rated book.

the sportsbook is A rated and no other book is more entitled to that rating

who knows, who cares about online casinos?

[Hareeba!]

I accept that conclusion, and appreciate that someone at SBR is still 'watch-doggin'.

well if you accept that simply playing at Betfair's sportsbook is that risky then there is nowhere for you to go

I've played there for almost a decade without the slightest concern for the safety of my funds and having seen the way the go about their business I feel more confident with BF than any other betting agency on the planet

This casino crap is a complete and utter aberration and certainly not typical of Betfair at all. I'm confident that it will soon be sorted out fairly.

[lukahh]

the sportsbook is A rated and no other book is more entitled to that rating

who knows, who cares about online casinos?

right.

however, i am troubled to see such biased approach at issue handling. suppose you never play casino but have a tech problem with your sportsbook balance. do you feel safe they will treat you fairly?

[Hareeba!]

right.

however, i am troubled to see such biased approach at issue handling. suppose you never play casino but have a tech problem with your sportsbook balance. do you feel safe they will treat you fairly?

Yes

Almost a decade of playing there has given me no cause to think otherwise.

[lawnmower]

the sportsbook is A rated and no other book is more entitled to that rating

who knows, who cares about online casinos?

There seems to be some confusion with where the balance was removed from. The money was not removed from the casino; it was removed from the BF Exchange account. Nothing to do with the casino. That why we are all so pissed about it.

And that is why you should be worried about it.

They have set a precedent for taking money out of peoples account, that is supposed to be in the UK regulated jurisdiction without giving a reason that stands any scrutiny. 'you took advantage of a generous promo, so we are taking the money back.' is not a good reason.

I too have been using BF (betting exchange and casino) for years without any issues. Nor without any thought for the safety of the funds. But now I have to question that safety.

[jjgold]

Might be most safest book in world, I do not think they care if they lose 10 customers

Way too much value there not to be your number 1 Euro book

[lawnmower]

It’s more like a few hundred. But I agree that they would not care about losing a very small number of customers.

It is the manor in which this has been done by the 'number 1' book. Their behavior is more in line with a failing 'F' book than a market leading 'A' book.

Even now I still struggle to understand how BF could have let this happen. It can’t be one promo manager gone rouge and acting alone. It would take many people in many departments to do the account manipulation, redoing the T&Cs web page, fielding the vast amount of phone and email complaints.

Thus is must be a company decision and company policy to act in this manor.

[jjgold]

They do not care because bettors need them

they can do whatever they like and still players will flock there

[Hareeba!]

There seems to be some confusion with where the balance was removed from. The money was not removed from the casino; it was removed from the BF Exchange account. Nothing to do with the casino. That why we are all so pissed about it.

And that is why you should be worried about it.

They have set a precedent for taking money out of peoples account, that is supposed to be in the UK regulated jurisdiction without giving a reason that stands any scrutiny. 'you took advantage of a generous promo, so we are taking the money back.' is not a good reason.

I too have been using BF (betting exchange and casino) for years without any issues. Nor without any thought for the safety of the funds. But now I have to question that safety.

I have been asking as yet without any response as to what transactions were debited to your sportsbook account.

Were they not negative results from your casino betting?

[andywend]

It sounds like a bunch of Betfair customers took advantage of the promo in a manner that was NOT intended by Betfair.

For example, if someone deposits money into the casino via the promotion and gets the 50% bonus and then plays the lowest vig game in the casino (casino hold em), rolls over the money 10X and then immediately withdraws and then deposits once again taking advantage of the bonus, I have no problem with BetFair making an adjustment to that customer's account.

While doing the above might be within the terms and conditions of the promo, it sure sounds like a case of the customer taking a shot at BetFair. I never have a problem when the guy taking the shot winds up getting screwed and that seems to be what happened here.

[lawnmower]

Andywend: What you describe is correct. But that is EXACTLY what the T&Cs said you could do. Thats what made it a stupid promo. Note that the T&Cs were up for about 3 days before the event, and many people (including me) checked with BF that the bonus was unlimited and money could be recycled. We all got a big resounding yes.

Hareeba: one single transaction to my exchange account of -£4xxx that matched the amount I had made on the casino.
"Were they not negative results from your casino betting?"
Yes.

[przecinek]

who knows, who cares about online casinos?

This type of thinking is exactly the reason why even big books like Betfair have no remorse when stealing money from casino players ... after all

who knows, who cares about online casinos?

Well I do. I wonder how would you feel, if after submitting a complaint that your money were stolen, someone would just say "Whatever, who cares".

[Border Gadgie]

Good video Justin, very shoddy behaviour by Betfair. By moving to Malta they can also take advantage of the weak and ineffective LGA, Not sure they would have chanced this sort of behaviour if still totally based in the UK.

[vercer]

why betfair still has A rating?

[katstale]

I noticed several years back from casino work at Will Hill and other british books that they do what they want to/with your account with impunity. some of my european friends told me abt this offer. I did not participate, but many casino's put up "square" offers and then are shocked and horrified when sharps/sharks move in for the kill. Hopefully these players will get paid and Betfair will learn. Teach an old dog new tricks?

[TomG]

Are books attacking players more aggressively lately? This forum is buzzing with all kinds of theft, fraud, fast cuts/banishments, etc.

[Gemoka]

I still feel safe having my funds there to use at the sports exchange. I've threatened to leave them before but there's not a real viable alternative out there.

Betdaq? Matchbook? Meh.

Thats the thing. Betdaq etc suck. No liqudity

[MarlinsFan2212]

Nice video, glad I dont play on BetFair.

[thechaoz]

Wow this kind of stuff makes BetUS look honorable. I'm from the U.S. but it seems like Betfair WAS a big name, at least once upon a time.

[AimingHigh]

Wow this kind of stuff makes BetUS look honorable. I'm from the U.S. but it seems like Betfair WAS a big name, at least once upon a time.

They still are a big name. Arguably that's their problem... thinking they can just do what they want. Plus I suspect there's taking advantage of a generous offer, and then there's wh0ring it knowing that the book must surely have miscalculated their liability.

That said, they should still be held to the terms of the promo. Then they can close the accounts after, but pay out the winners, fire the idiot(s) responsible, and learn from it.

[Dark Horse]

well if you accept that simply playing at Betfair's sportsbook is that risky then there is nowhere for you to go

I've played there for almost a decade without the slightest concern for the safety of my funds and having seen the way the go about their business I feel more confident with BF than any other betting agency on the planet

This casino crap is a complete and utter aberration and certainly not typical of Betfair at all. I'm confident that it will soon be sorted out fairly.

Or it could be the other way around, as in: the 'casino crap' reflects their true mentality, and it is just matter of time before it will show elsewhere.

Unlike you, I'm quite confident that it will not be sorted out, and will remain as is. And what will you do then?

[Hareeba!]

This type of thinking is exactly the reason why even big books like Betfair have no remorse when stealing money from casino players ... after all

Well I do. I wonder how would you feel, if after submitting a complaint that your money were stolen, someone would just say "Whatever, who cares".

sorry mate, that's not what I meant which was that I personally don't care about online casinos at all
it does seem dreadfully wrong what Betfair appear to have done here to those who tried to scalp their casino promo and I do sympathise with them
my comment was simply in response to those who have been making grossly misleading statements that sportsbook players will be robbed by Betfair

[Hareeba!]

Hareeba: one single transaction to my exchange account of -£4xxx that matched the amount I had made on the casino.
"Were they not negative results from your casino betting?"
Yes.

thanks, that supports what I've been saying
simply an offset of one balance against the other = normal business practice
the problem is solely related to the casino
sportsbook players have no cause to fear being robbed

[Hareeba!]

[quote=lawnmower;7684789]Andywend: What you describe is correct. But that is EXACTLY what the T&Cs said you could do. Thats what made it a stupid promo. Note that the T&Cs were up for about 3 days before the event, and many people (including me) checked with BF that the bonus was unlimited and money could be recycled. We all got a big resounding yes.

do you have evidence supporting that?
if so, surely any fair minded arbitrator, or court if necessary will uphold your claim. keep fighting.

[wrongturn]

Somehow this reminds me the Sportsbook.com of taking away some sharp players money simply because it has enough customer base to care about reputation.

[ah81]

Shocking behaviour from Betfair, good luck to all those involved in getting a positive outcome

[moonbeam]

What a bullshit. We all know that betfair don´t want to pay SBR and that´s why SBR are pissed.

I hate the buiseness model of SBR more and more.

[Monte]

thanks for this great video.
Ignoring all the ppl in this thread that need betfair to live i guess, just like i need Pinny (but that is an other league), i can only confirm this: Betfair doesn't care, they are big enough that they do not have to care, if any serious competition for them would arise they would be fukked because they suck balls.

[wtf]

thanks for this great video.
Ignoring all the ppl in this thread that need betfair to live i guess, just like i need Pinny (but that is an other league), i can only confirm this: Betfair doesn't care, they are big enough that they do not have to care, if any serious competition for them would arise they would be fukked because they suck balls.

i am a betfair user, but your right , only out of necessity

tried betdaq, they are THEIVES--DO NOT USE THIS SLIME

i have had shoddy treatment from betfair, especially their KYC NAZIS, holy fuk , they are worse than the police

[Kaabee]

what a mess. anyone want to guess the total $$$ we are talking?

[SportsMushroom]

sbr should make a video about 5dimes as well

[flyingillini]

People love Pinnacle but worship Betfair much more. Betfair is a must to play with.