[garnikvalentin1]

Hello. My account on bwin: valahag29. On the account was approximately 2700 USD. I have ordered money for payment. Bonuses from the account did not receive. Brought the deposit on moneybookers (for some times, all nearby 700 USD) and wished so to receive a prize. However workers bwin have blocked my account and refuse to return money without explaining the reason.
I called in BWIN by phone, but it has not given result to me. Has asked to give me the written answer.
After that on email I have received such message:

Dear Mr Garnik,

Thank you for your e-mail.

Your account has been closed for security reasons and will not be re-opened. Please note that we cannot comment on the grounds of the closure, and are not entitled to.

Below please find the relevant extract from our terms and conditions. You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:

https://help.bwin.com/General/Legal/...aspx#liability

[...]
The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.
[...]

The relevant department has refused to pay out the balance.

We are sorry that this final decision had to be reached.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming



I ask your help

[Toit]

Fill in a complaint form here: http://www.sportsbookreview.com/Spor...Complaint.aspx
Justin might be able to help you.

And if you're some Eastern European scammer: **** OFF!

[garnikvalentin1]

Thanks. Forgive if I not so clearly write to you. I use the Internet the translator. I have filled the form of the complaint and have sent. I from Ukraine. Let you does not surprise, recently there was a similar theme about blocking of the account to the citizen of Ukraine. But Russian-speaking forums nearby 40 persons write about similar larceny of their money. And how many the person which do not talk to forums. I think from them many will write in SBR. From the account I did rates on sports. The account at me one. Has ordered a prize, has loaded the passport on BWIN. In 4 days of an abacus have blocked. I have written from a site bwin and on me a week later have answered that the account is blocked definitively, money to me will not give, thus have not specified the reason. I have called in Russian support service BWIN and spoke 10 minutes with representatives BWIN. The most interesting that he has refused to tell the name and knew just the account is blocked, and for what did not know. Also said that at us the good company and it is simple so accounts do not block. After that my friend from my name has called in the international support service BWIN. There have promised to learn more in detail about the reason of blocking and have sent me the letter. Its maintenance has already written in the first message

[psv777ua]

У меня такая же ситуация играл на своем компе и телефоне (так как слышал что бвин закрывает из-за етого счета), я сделал первый запрос выплаты на webmoney, отправил им фото паспорта и они заблокировали мне счет.

Вот только после этого я зарегистрировал новый но нем не играл и не получал никаких бонусов(хотел посмотреть Лайв видео, как оказалось нужны были деньги и я закрыл его) .

Написал жалобу Justin и им еще раз,

жду ответа....

[Hohol15]

I feel sorry for all BWIN clients, because this company ignores the right of inocence at all!!! I had a friend who they said he entered 06 (June) instead of 07 (July) as the month of birth, but all the rest info was ok and they blocked and robbed him!!!
I think for company like Bwin (Real Madrid sponsors) it's a big shame that they take only 100 euro or equivalent money as a maximum stake per game! Really poor company and after all these complaints I am starting to believe they can rob you even if you are the president of the USA.

[vonzuchter]

i think its a part of a great fraud. bwin and betoto with the 'excuse' of fraud by close accounts by the thousands. of course they close one account with money in them and only if you win. very suspicious. interpole should get involved. they cant do that. try ecogra.com

[Cyntax]

Suprise!
I wonder why some bookies don't give deposit bonuses to certain countries.
Must be a reason, huh?

[Hohol15]

Suprise!
I wonder why some bookies don't give deposit bonuses to certain countries.
Must be a reason, huh?

There is only one reason: bad bookie - weak odds.

[AimingHigh]

There is only one reason: bad bookie - weak odds.

Or scammers are more prevalent in certain jurisdictions. Just like courtsiders in tennis often come from certain jurisdictions.

The shame of it is that those scammers cast the shadow of suspicion on the accounts of their countrymen.

[Hohol15]

Or scammers are more prevalent in certain jurisdictions. Just like courtsiders in tennis often come from certain jurisdictions.

The shame of it is that those scammers cast the shadow of suspicion on the accounts of their countrymen.

Agree, but still the book, closing your acount and saying you should know your sin yourself is a shit-book!
And btw, don't you think that 100 euro is a joke, but not the bet?!

So, for me, from recent times, limits and payout reliability are the main criteria of a solid book. I don't want to waste my time on all the shit, this time has gone! )))

[Hohol15]

Mr. Toit will you answer my friend about his querry? Or his 2700 $ gone forever? Thank you.

[garnikvalentin1]

From bwin have requested documents: the international passport, the receipt of payment of municipal payments. Pleases, though have regained consciousness

[Toit]

Mr. Toit will you answer my friend about his querry? Or his 2700 $ gone forever? Thank you.

I don't work for Bwin or SBR, so I can't give you an answer about the 2700$.
Did your friend submit the complaint form to SBR?

Good luck!

[psv777ua]

So Valentin, your account re-opened?

[Cyntax]

How come me and my surebetting friends in Sweden never had any kind of problem, what so ever, with Bwin?

Okay, the payouts are a little slow. 1-3 days, when other bookies like Pinnacle, Bet365, Expekt, Ladbrokes, Bet24, Betsson, Betathome, Betway, Eurobet, Nordicbet, StanJames, Unibet, VictorChandler etc only needs 20 mins up to 10 hours.

Bwin is one of the best. Best bonuses, reload bonuses, bonus shop, often good limits, good odds and the range of markets is very good (much better than Pinnacle).

I can wager up to $10k on a single day.
Bwin is the shit!

[psv777ua]

Good limits 100$

[garnikvalentin1]

My account is blocked as before. After that as I have filled complaint forms http://www.sportsbookreview.com/Spor...Complaint.aspx
To me on mail the letter from Justin7 has come:

Due to the number of unsubstantiated complaints we are receiving from
Russia
> against Bwin, we would ask for the following extra information:
>
>
>
> 1. Can you attach a photo image of your ID? This must be a non
hand-written
> I.D.
>
> 2. Have you shared your IP address with any other player? Or played from
an
> internet Cafe? If yes, we cannot help you.
>
> 3. Have you given or received chips in poker from another player at Bwin?
If
> so, we cannot help you.
>
>
>
> Please respond to these three questions, and I will be happy to try to
help
> you.


I have answered that from listed I did not do anything, in the answer have received still the letter:
I have contacted Bwin. I will advise you when I get a response.

While I pending

[psv777ua]

Suprise!
I wonder why some bookies don't give deposit bonuses to certain countries.
Must be a reason, huh?

Why some people think about bonuses and if you ukrainian or russian, you scammer?

[Cyntax]

Good limits 100$

And some markets yes. But I can only bet like $50 on some markets at Pinnacle too.

[garnikvalentin1]

Suprise!
I wonder why some bookies don't give deposit bonuses to certain countries.
Must be a reason, huh?

I think that handbook men consider what countries for them the most favourable, profitable. To these countries also are ready to give the big bonus. To the profitable countries a bonus at all do not give

[psv777ua]

You did not have answer from Bwin, about you case?

[frauhanna]

I think that handbook men consider what countries for them the most favourable, profitable. To these countries also are ready to give the big bonus. To the profitable countries a bonus at all do not give

Agree they choose which countries will make them have a high profit. Ofcourse from that country who will give them a high profit they will give them a extra bonuses or benifits for the company to gain more money.

[rm18]

My account is blocked as before. After that as I have filled complaint forms http://www.sportsbookreview.com/Spor...Complaint.aspx
To me on mail the letter from Justin7 has come:

Due to the number of unsubstantiated complaints we are receiving from
Russia
> against Bwin, we would ask for the following extra information:
>
>
>
> 1. Can you attach a photo image of your ID? This must be a non
hand-written
> I.D.
>
> 2. Have you shared your IP address with any other player? Or played from
an
> internet Cafe? If yes, we cannot help you.
>
> 3. Have you given or received chips in poker from another player at Bwin?
If
> so, we cannot help you.
>
>
>
> Please respond to these three questions, and I will be happy to try to
help
> you.


I have answered that from listed I did not do anything, in the answer have received still the letter:
I have contacted Bwin. I will advise you when I get a response.

While I pending

Even if he didn't do any of those things what kind of policy is that, use an internet cafe they can steal your money? Play poker they can steal your money?

[OlhOrebOque]

Not that it matters much but i also read creepy stories about Bwin, despite never had any probs with them. I posted an episode it happened to me on Bet365 and the only thing i've won so far is the pleasure of posting my story for everyone who wants to read. It wasn't a large amount, some 100€ of the bonus but nonetheless i expected some more feedback, especially from Sbr.

As for Bet365 i only want one thing from them, as i told them on email, and that is :

Distance.

I think you all should give some credit to this but it's up to you really.
Sad for your lost money and sad to read that comments like "Oh yes, it must be a ucrainian problem, we in Sweden never had those". Believe me, those who talk in this manner may one day have a serious problem and certainly won't like others laughing or mocking you for being Ucrainian, Chinese, African or Latin.

Stay safe and good luck to all.

[psv777ua]

You did not have answer from Bwin, account re-opened?

[garnikvalentin1]

The account on the former is closed. Justin to me has informed that the account will be accessible only after I will send the document confirming my person printed (the international passport or driver's certificates). I did not receive these documents. And Bwin does not consider the passport of the citizen of Ukraine for the document of that the document part is filled "by hand". As though I am guilty in that what give out in Ukraine passports. I all the same wished to receive the driver's licence, here in it now and I am engaged. We will look that they then will tell

[AimingHigh]

Bwin's request for an "international passport" doesn't seem unreasonable.

What you're calling a "Ukrainian passport" is only in Ukranian/Russian, not recognised outside of Ukraine and a couple of other countries (like Belarus) and doesn't comply with international standards. It's basically an internal identity card, not what most people think of as a "passport".

An "international passport" is what almost all other countries simply call a "passport". If you want to travel overseas, you'd need one anyway, and most of the big European bookies would require this "international passport" version as ID.

Hopefully it doesn't take you too long to get the proper government ID, and get access to your account and funds.

[Toit]

Maybe it's a valid passport, some countries still use handwriten International passports.

[garnikvalentin1]

I am am revolted very much with the relation bwin.com to clients. Until, as I have addressed in sbr, to me in general н spoke in what a problem. Only the account is blocked and the decision money not to give is accepted. You consider it normal?
Concerning additional documents I can tell one, at bwin there is a Russian-speaking support service and until recently to them was not притензий, and now at Russian-speaking forums about bookmaker offices on bwin turn offended which have closed accounts and with them do not communicate.
I stake about 5 years. And I did not face cases when block the account of that at me the Ukrainian passport

[psv777ua]

I recived from Bwin next:

Dear Mr. Palashevskyi,

Thank you for your e-mail.

Your outpayment request is already being processed. You will receive an e-mail from our finance department informing you as soon as your outpayment has been completed.

In general, we will transfer all requested outpayments to your financial service provider within 24 hours on business days (Monday to Friday). The time required for the transfer depends on your selected payment method and cannot be influenced by us. According to our experience it should be at your disposal within 1-3 business days.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming


After 3 days ago and I don't recived my money I write on support (its be yesterday) and have not answer for this time....

[Piratematerial]

they just closed my account too afer making 3 or 4 bets and after providing the documents they asked for creditcard copy and a valid ID (ID from the Netherlands and a ********** ) they informed me my account was permanently closed and my funds "frozen" as to the reason why they refer to a large section of their conditions. where i can't find a single reason as to why my account might be closed.

[AimingHigh]

Piratematerial, do you live in the Netherlands? I thought online sportsbetting was only legal with one nationalised company (De Lotto)? (Have things changed since Betfair lost its legal fight to operate online there in 2009: http://www.egrmagazine.com/news/4249...tch-govt.thtml)

[Piratematerial]

to my knowledge its illegal to offer any gambling endeavor in the netherlands except for the state owned ones. which might be in conflict with european regulations but that's a headache for lawyers. Ultimately it will be very hard for this to hold up.

however taking part in them is not necessarily illegal, definetely never enforced. Ladbrokes won't take me as a customer however and i think pinnacle stopped taking dutch people as well. most books do take us though.