[Matt13]

I won 750 GBR. They asked me to send my documents. I sent all my documents. Next day my account was closed. They returned my deposit.
Paddypower: You have been returned your deposit as the rest of the 750 GBR will be held by us. As we are retaining the winnings. The decision was made as a buisnes decision and we wouldn`t be able to divulge specific details

Could you help me?

[King_Suckerman]

there's a complaint form somewhere that you need to fill in...i cant find it at the moment

[Matt13]

Sportsbookreview answer:
Thanks for submitting your complaint. Unfortunately, due to their privacy policy this sportsbook will not discuss details of third party complaints. If you are unable to resolve your issue with them, you’d have to escalate the complaint to their licensing body.

What should I do? They stole my money. Is than normal?



What should I do?

[Alfie White]

Are you illiterate?

[Matt13]

English is not my first language

[Alfie White]

Use google translate then.

[Optional]

Sportsbookreview answer:
Thanks for submitting your complaint. Unfortunately, due to their privacy policy this sportsbook will not discuss details of third party complaints. If you are unable to resolve your issue with them, you’d have to escalate the complaint to their licensing body.

What should I do? They stole my money. Is than normal?



What should I do?

They are allowed to refuse service, and decline your first bet/s after being made, if they act fast. Is that what happened?

If so, there is not much use arguing.

But if you wish to keep trying you will need to submit a complaint form here https://www.ibas-uk.com/consumers/claim-wizard/

[SportsBettor74]

They are allowed to refuse service, and decline your first bet/s after being made, if they act fast. Is that what happened?

If so, there is not much use arguing.

But if you wish to keep trying you will need to submit a complaint form here https://www.ibas-uk.com/consumers/claim-wizard/

The refusing service part is completely normal and industry standard.

This part makes me curious: "They are allowed to... decline your first bet/s after being made, if they act fast".

I am wondering what this means:

1. They may cancel your first bets after being made - as long as they act within a certain timeframe
2. They may cancel your first bets even AFTER the event has occurred
3. Something else?

From the info provided by the OP - it looks like what occurred is 2. above and not 1. above

I have not read PaddyPower t&c however I would be surprised if their t&c included the right to perform 2. above

I would (actually) also be surprised if their t&c included the right to perform 1. above - however at least in the case of 1. above the OP would be in a position to understand that his bets had been cancelled and place equivalent bets elsewhere.

2. above looks like a simple freeroll - and if the wagers had lost I wonder if PP would have cancelled them.

PaddyPower is an A+ book. Of course it is their right to refuse service and limit any account they want - but I am very surprised to learn that their t&c includes either 1. or 2. above

[Optional]

No time frame. They don't even need to act fast really, but SBR would normally expect them to if it is a refuses service to a new account and want to cancel bets issue.


Here are some of Paddy Power's rules. There is quite a few reasons they allude to where they might act this way;
https://www.paddypower.com/aboutUs/T...nd.Conditions/

8 Suspension or termination

8.24. Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account and/or cancel any Bets placed by you at our absolute discretion if:
8.23.1. We suspect that you:
i. are engaging in illegal or fraudulent activity while using our Services;
ii. are breaching any term of these Terms of Use, including the Betting Rules;
iii. are taking unfair advantage over us or any other player or are otherwise acting in an unfair manner (for example, by exploiting a fault, loophole or error in our software, by collusion or by any other means);
iv. may be having difficulties obtaining credit, have become bankrupt or that you may have self-excluded; or

8.23.2. We are required to do so by law.

8.25. Irrespective of whether we suspend or terminate an Account and notwithstanding any other provisions in these Terms of Use, we may decide to cancel or void any Bets at our absolute discretion where:
8.24.1. there is a technological failure; or
8.24.2. where in our judgment, acting reasonably, there is a manifest error in the terms of a Bet offered to, or placed by, any party.

8.26. If you have a query relating to your Account, it is your responsibility to notify Paddy Power at the earliest opportunity, providing as much information as Paddy Power may require.
8.27. Following termination or suspension of your account, the Trustee will, in the normal course of events, return any funds in your account to you in accordance with the Trust Deed. However, we reserve the right to notify the Trustee to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:
8.27.1. we suspect you have acted in breach of these Terms of Use or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or ‘suspicious betting’ activity (explained in Clause 9); and/or
8.27.2. we have to notify the Trustee to withhold the funds in your account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.


9. Suspicious Betting

9.1. For the purpose of this Clause 9, “suspicious betting” shall refer to where we have reasonable grounds to believe that a Bet or a number of Bets have been placed in suspicious circumstances. Suspicious betting shall include, but not be limited to:
9.1.1. where there is an inordinate frequency and/or highly unusual pattern of Bets (by comparison with betting norms) placed on the same selection(s) in a short space of time;
9.1.2. where there is an inordinate frequency and/or highly unusual pattern of Bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of Bet(s) placement, based on the odds offered on the selection(s) at the time of Bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their accumulated starting prices. By way of illustrative example only, if there was an inordinately large number of Bets placed on a multiple or permutation with combined odds of 250/1 (with a theoretical 0.004% probability of winning based on the odds) and that same multiple or permutation had combined odds of 12/1 based on the Starting Prices of the selections (a theoretical 7.7% probability of winning), this may trigger the suspicions contemplated by this clause 9.1.2;
9.1.3. where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of bet placement but was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event (or those events);
9.1.4. where we have reasonable grounds to suspect that a Bet or a string of connected Bets were placed robotically, by automated means, or otherwise than through the Account holder placing each Bet manually via their Account;
9.1.5. where we reasonably believe that you have used unfair external factors or influences connected with the event(s) the subject of any Bet(s);
9.1.6. where we reasonably suspect that you have opened duplicate Accounts or where we reasonably suspect that second or subsequent Accounts are under common control with your Account with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if second or subsequent Accounts are opened under different names;
9.1.7. where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting other than on your own behalf;
9.1.8. where we reasonably believe that Bets have been placed from a location or device other than the location or device which you claim to have used to place a Bet; or
9.1.9. where we identify a pattern of Bets that have been placed in quick succession by different or the same account holder(s) that have a combined liability which exceeds what we would expect to accrue on similar Bets during a particular time period based on long term established betting trends. For example, we would regard a series of Bets placed on the same or similar selections in quick succession after 9:30pm and before 8:00am by different accounts with a combined liability that exceeds £100,000 as suspicious as this is conflicts with our long term established betting trends.

9.2. In the case of any of the activities contemplated by Clause 9.1, and without restricting our ability to rely on other remedies that may be available to us, we may, acting reasonably, and depending on the circumstances:
9.2.1. request such further information from you as may reasonably be required by us to investigate whether the Bet or Bets constitute suspicious betting for the purpose of Clause 9.1;
9.2.2. suspend or withhold payment of any amounts (or any parts thereof) pending the receipt by us of satisfactory evidence from you in order for us to determine (acting reasonably) that a Bet does not constitute a suspicious bet as such term is referred to in Clause 9.1. For example, but without limitation, where we suspect that a Bet or a string of connected Bets may have been placed robotically or by automated means, we may require you to provide reasonable evidence that each Bet was placed manually by you via your Account. You further acknowledge and accept that we reserve the right, at our sole discretion, to collect and process any information in connection with your betting patterns, personal data, depositing of funds and any other related information and inquiries that will help us to investigate any suspected breach of these Terms;
9.2.3. suspend or withhold payment of any amounts (or any parts thereof), usually for no longer than 30 days but where relevant for such longer period of time as may reasonably be required (for example, pending any investigations by Paddy Power, any sports governing body, a gambling regulator, a law enforcement authority or any other third party);
9.2.4. void a Bet or a string of connected Bets (including for example multiples) prior to the event. Where possible, we shall communicate to you in advance that the Bet(s) has (or have) been voided prior to the (first) event the subject of the Bet(s);
9.2.5. calculate any winnings based on the starting price of the event(s) the subject of the Bet(s). Where possible, we shall communicate to you in advance that any Bet(s) will be settled at the starting price; or
9.2.6. where there is an inordinate frequency and/or unusual pattern of Bets placed on the same selection(s) in a short space of time and where we have reasonable grounds to suspect that the Bets are connected Bets, limit the payment of winnings in respect of those Bets (and where necessary with such limitation applied across multiple accounts) to the maximum payout for individual Bets on any particular market or markets as set out in the Betting Rules.

9.3. Where we have reasonable grounds to believe that you have participated in, or have been connected with, any type of suspicious betting, we shall use our reasonable endeavours to investigate such matter, including but not limited to through the use of various collusion, suspicious betting, fraud and cheating detection practices which are used in the gambling industry.
9.4. We reserve the right to terminate an Account if we reasonably suspect any of the activities described in Clause 9.1 in connection with that Account.
9.5. Where a Bet is deemed to be, or is declared, void by us prior to an event, any sum deducted from your Account with respect to that Bet shall be credited to your Account.
9.6. We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in Clause 9.1. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under these Terms of Use or otherwise.
9.7. We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of the collusive or other behaviour in breach of this Clause 9. Further, we reserve the right, but shall not be obliged, to take any other actions in the case of any of the activities contemplated in Clause 9.1.
9.8. In exercising any of our rights under this Clause 9, we shall ensure that we exercise such rights in a manner which is fair to you and to our customers generally. If you have any comments or queries in respect of this Clause 9, please do not hesitate to contact us.

[Matt13]

Sorry for my English . I made 6 bets. They won. I put my money on withdrawal. They canceled the withdrawal and asked for documents. I have sent my documents. They blocked my account.

[SportsBettor74]

No time frame. They don't even need to act fast really, but SBR would normally expect them to if it is a refuses service to a new account and want to cancel bets issue.


Here are some of Paddy Power's rules. There is quite a few reasons they allude to where they might act this way;
https://www.paddypower.com/aboutUs/T...nd.Conditions/

8 Suspension or termination

8.24. Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account and/or cancel any Bets placed by you at our absolute discretion if:
8.23.1. We suspect that you:
i. are engaging in illegal or fraudulent activity while using our Services;
ii. are breaching any term of these Terms of Use, including the Betting Rules;
iii. are taking unfair advantage over us or any other player or are otherwise acting in an unfair manner (for example, by exploiting a fault, loophole or error in our software, by collusion or by any other means);
iv. may be having difficulties obtaining credit, have become bankrupt or that you may have self-excluded; or

8.23.2. We are required to do so by law.

8.25. Irrespective of whether we suspend or terminate an Account and notwithstanding any other provisions in these Terms of Use, we may decide to cancel or void any Bets at our absolute discretion where:
8.24.1. there is a technological failure; or
8.24.2. where in our judgment, acting reasonably, there is a manifest error in the terms of a Bet offered to, or placed by, any party.

8.26. If you have a query relating to your Account, it is your responsibility to notify Paddy Power at the earliest opportunity, providing as much information as Paddy Power may require.
8.27. Following termination or suspension of your account, the Trustee will, in the normal course of events, return any funds in your account to you in accordance with the Trust Deed. However, we reserve the right to notify the Trustee to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:
8.27.1. we suspect you have acted in breach of these Terms of Use or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or ‘suspicious betting’ activity (explained in Clause 9); and/or
8.27.2. we have to notify the Trustee to withhold the funds in your account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.


9. Suspicious Betting

9.1. For the purpose of this Clause 9, “suspicious betting” shall refer to where we have reasonable grounds to believe that a Bet or a number of Bets have been placed in suspicious circumstances. Suspicious betting shall include, but not be limited to:
9.1.1. where there is an inordinate frequency and/or highly unusual pattern of Bets (by comparison with betting norms) placed on the same selection(s) in a short space of time;
9.1.2. where there is an inordinate frequency and/or highly unusual pattern of Bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of Bet(s) placement, based on the odds offered on the selection(s) at the time of Bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their accumulated starting prices. By way of illustrative example only, if there was an inordinately large number of Bets placed on a multiple or permutation with combined odds of 250/1 (with a theoretical 0.004% probability of winning based on the odds) and that same multiple or permutation had combined odds of 12/1 based on the Starting Prices of the selections (a theoretical 7.7% probability of winning), this may trigger the suspicions contemplated by this clause 9.1.2;
9.1.3. where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of bet placement but was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event (or those events);
9.1.4. where we have reasonable grounds to suspect that a Bet or a string of connected Bets were placed robotically, by automated means, or otherwise than through the Account holder placing each Bet manually via their Account;
9.1.5. where we reasonably believe that you have used unfair external factors or influences connected with the event(s) the subject of any Bet(s);
9.1.6. where we reasonably suspect that you have opened duplicate Accounts or where we reasonably suspect that second or subsequent Accounts are under common control with your Account with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if second or subsequent Accounts are opened under different names;
9.1.7. where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting other than on your own behalf;
9.1.8. where we reasonably believe that Bets have been placed from a location or device other than the location or device which you claim to have used to place a Bet; or
9.1.9. where we identify a pattern of Bets that have been placed in quick succession by different or the same account holder(s) that have a combined liability which exceeds what we would expect to accrue on similar Bets during a particular time period based on long term established betting trends. For example, we would regard a series of Bets placed on the same or similar selections in quick succession after 9:30pm and before 8:00am by different accounts with a combined liability that exceeds £100,000 as suspicious as this is conflicts with our long term established betting trends.

9.2. In the case of any of the activities contemplated by Clause 9.1, and without restricting our ability to rely on other remedies that may be available to us, we may, acting reasonably, and depending on the circumstances:
9.2.1. request such further information from you as may reasonably be required by us to investigate whether the Bet or Bets constitute suspicious betting for the purpose of Clause 9.1;
9.2.2. suspend or withhold payment of any amounts (or any parts thereof) pending the receipt by us of satisfactory evidence from you in order for us to determine (acting reasonably) that a Bet does not constitute a suspicious bet as such term is referred to in Clause 9.1. For example, but without limitation, where we suspect that a Bet or a string of connected Bets may have been placed robotically or by automated means, we may require you to provide reasonable evidence that each Bet was placed manually by you via your Account. You further acknowledge and accept that we reserve the right, at our sole discretion, to collect and process any information in connection with your betting patterns, personal data, depositing of funds and any other related information and inquiries that will help us to investigate any suspected breach of these Terms;
9.2.3. suspend or withhold payment of any amounts (or any parts thereof), usually for no longer than 30 days but where relevant for such longer period of time as may reasonably be required (for example, pending any investigations by Paddy Power, any sports governing body, a gambling regulator, a law enforcement authority or any other third party);
9.2.4. void a Bet or a string of connected Bets (including for example multiples) prior to the event. Where possible, we shall communicate to you in advance that the Bet(s) has (or have) been voided prior to the (first) event the subject of the Bet(s);
9.2.5. calculate any winnings based on the starting price of the event(s) the subject of the Bet(s). Where possible, we shall communicate to you in advance that any Bet(s) will be settled at the starting price; or
9.2.6. where there is an inordinate frequency and/or unusual pattern of Bets placed on the same selection(s) in a short space of time and where we have reasonable grounds to suspect that the Bets are connected Bets, limit the payment of winnings in respect of those Bets (and where necessary with such limitation applied across multiple accounts) to the maximum payout for individual Bets on any particular market or markets as set out in the Betting Rules.

9.3. Where we have reasonable grounds to believe that you have participated in, or have been connected with, any type of suspicious betting, we shall use our reasonable endeavours to investigate such matter, including but not limited to through the use of various collusion, suspicious betting, fraud and cheating detection practices which are used in the gambling industry.
9.4. We reserve the right to terminate an Account if we reasonably suspect any of the activities described in Clause 9.1 in connection with that Account.
9.5. Where a Bet is deemed to be, or is declared, void by us prior to an event, any sum deducted from your Account with respect to that Bet shall be credited to your Account.
9.6. We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in Clause 9.1. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under these Terms of Use or otherwise.
9.7. We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of the collusive or other behaviour in breach of this Clause 9. Further, we reserve the right, but shall not be obliged, to take any other actions in the case of any of the activities contemplated in Clause 9.1.
9.8. In exercising any of our rights under this Clause 9, we shall ensure that we exercise such rights in a manner which is fair to you and to our customers generally. If you have any comments or queries in respect of this Clause 9, please do not hesitate to contact us.

[Brooklyn Dick]

So in effect the first bet is a freeroll for the book. They CAN refuse the bet after it wins. Some place to deposit money with. These European books are a joke. The rules are longer than the US Constitution...............

[Matt13]

They are allowed to refuse service, and decline your first bet/s after being made, if they act fast. Is that what happened?

If so, there is not much use arguing.

But if you wish to keep trying you will need to submit a complaint form here https://www.ibas-uk.com/consumers/claim-wizard/

I registered on the site 17/01/2021. I signed a deposit 100£ and made a few live bets
1)Football - Italian Serie A Napoli - Fiorentina(-1.5 corners) 100£*2,4 (+140£)
2)Snooker - The Masters 2021 Yan Bingtao(+1.5) - John Higgins 100£*2.88 (+188£)
3)Football - Mexico-Primera Pumas Unam - Mazatlan FC total cornes over 11.5 140£*2.4 (+196£)
4)Football - Vietnamese U19 Dong Thap U19 - Can Tho FC U19 X2 17£*5,5 (+76£)
5)Basketball - Australia-NBL Cairns Taipans - The Hawks 3 quarter total under 43,5 150£*2 (+150£)
19/01/2021 I tried to withdraw 400£. In 2 hours my account was suspended. PP asked me for the following documents:Bank statements, Credit card, Passport/DL. I sent my documents. Next day my account was closed. They returned my deposit 100£.
[IMG][/IMG][IMG][/IMG]

[Optional]

I registered on the site 17/01/2021. I signed a deposit 100£ and made a few live bets
1)Football - Italian Serie A Napoli - Fiorentina(-1.5 corners) 100£*2,4 (+140£)
2)Snooker - The Masters 2021 Yan Bingtao(+1.5) - John Higgins 100£*2.88 (+188£)
3)Football - Mexico-Primera Pumas Unam - Mazatlan FC total cornes over 11.5 140£*2.4 (+196£)
4)Football - Vietnamese U19 Dong Thap U19 - Can Tho FC U19 X2 17£*5,5 (+76£)
5)Basketball - Australia-NBL Cairns Taipans - The Hawks 3 quarter total under 43,5 150£*2 (+150£)
19/01/2021 I tried to withdraw 400£. In 2 hours my account was suspended. PP asked me for the following documents:Bank statements, Credit card, Passport/DL. I sent my documents. Next day my account was closed. They returned my deposit 100£.
[IMG][/IMG][IMG][/IMG]

"there is nothing to dispute because we made a decision" --- what a friggin moron that guy sounds like.


Email IBAS at ibasteam@ibas-uk.co.uk with the email subject "Bookmaker Refuses Access To Dispute Resolution" and CC copy it to info@gamblingcommission.gov.uk

Just say PaddyPower confiscated my balance without any explanation at all, and now even refuse to allow me access to the Dispute Resolution path which UKGC says they must do to hold a license.

Don't go into the problem, just say that ADR has been refused with that screenshot of proof.

That should get you a response fast.

[Matt13]

"there is nothing to dispute because we made a decision" --- what a friggin moron that guy sounds like.


Email IBAS at ibasteam@ibas-uk.co.uk with the email subject "Bookmaker Refuses Access To Dispute Resolution" and CC copy it to info@gamblingcommission.gov.uk

Just say PaddyPower confiscated my balance without any explanation at all, and now even refuse to allow me access to the Dispute Resolution path which UKGC says they must do to hold a license.

Don't go into the problem, just say that ADR has been refused with that screenshot of proof.

That should get you a response fast.

I left a message for IBAS. I hope this helps

[caramba]

For those that don't know, this is the company that merged with Betfair five years ago, which would probably explain the decline of customer service with Betfair.

Good luck Matt, this is just terrible from them in all kind of ways.

[Optional]

For those that don't know, this is the company that merged with Betfair five years ago, which would probably explain the decline of customer service with Betfair.

Good luck Matt, this is just terrible from them in all kind of ways.

Paddypower were not really a big problem when they took control of Betfair. But when that Betfair subsidiary (Flutter) merged with Stars group (PokerStars BetStars) last year the real problems started.


Stars group is the rouge of the big mainstream brands. Personally would like to see SBR blacklist any sportsbook they are associated with. The management culture appears to be of complete urgers in there.

[Shutup]

9.1.3. where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of bet placement but was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event (or those events);

[caramba]

Paddypower were not really a big problem when they took control of Betfair. But when that Betfair subsidiary (Flutter) merged with Stars group (PokerStars BetStars) last year the real problems started.


Stars group is the rouge of the big mainstream brands. Personally would like to see SBR blacklist any sportsbook they are associated with. The management culture appears to be of complete urgers in there.

Good point. Yes, it's in the past year things have gone downhill there.

[rodneytrotter]

I can see why Paddy Power would be suspicious

[cristianbet]

It seems that they simply steal the players earnings.
This book should be rated F , plain and simple

[cristianbet]

Give the player the boot if you think is not material for your business but don't steal it's earnings!

F - pure scam

[cristianbet]

Oh and it's hilarious they resort to such measures on 1000$ winnings. LMAO what a poor sham

[Matt13]

Paddypower were not really a big problem when they took control of Betfair. But when that Betfair subsidiary (Flutter) merged with Stars group (PokerStars BetStars) last year the real problems started.


Stars group is the rouge of the big mainstream brands. Personally would like to see SBR blacklist any sportsbook they are associated with. The management culture appears to be of complete urgers in there.

I texted to IBAS 23/01.2021 - they never answered

[Optional]

I texted to IBAS 23/01.2021 - they never answered

If you send in a complaint form with the account details we can give the same thing a try https://www.sportsbookreview.com/sportsbook-complaint/

[winkyyy]

Beware

[Matt13]

"there is nothing to dispute because we made a decision" --- what a friggin moron that guy sounds like.


Email IBAS at ibasteam@ibas-uk.co.uk with the email subject "Bookmaker Refuses Access To Dispute Resolution" and CC copy it to info@gamblingcommission.gov.uk

Just say PaddyPower confiscated my balance without any explanation at all, and now even refuse to allow me access to the Dispute Resolution path which UKGC says they must do to hold a license.

Don't go into the problem, just say that ADR has been refused with that screenshot of proof.

That should get you a response fast.

[IMG][/IMG]

[King_Suckerman]

did you tell them that PP refused to enter into a dispute resolution procedure?

[Matt13]

Yes

[King_Suckerman]

The GC say their role is to consider whether a bookie has breached their licensing conditions. Point out that they have in not referring you to an ADR.
Thats what I'd do anyway.

[Optional]

The GC say their role is to consider whether a bookie has breached their licensing conditions. Point out that they have in not referring you to an ADR.
Thats what I'd do anyway.

"Paddypower confiscated my balance" appears to be the subject he used.

hard to help people who do not take advice and then come back complaining that their way did not work.

[Matt13]

Good news

Account Security (Paddy Power) Feb 4, 2021, 14:37 GMT Hi Matt I hope this e-mail finds you well. Your account is still currently under review, however we would like to request alternative documentation for further review please. When you get a moment, can you please send us: - A copy of a Utility Bill (Phone bill, Electricity bill, Gas bill) dated within the last 6 months (name and address must also be clearly visible). Please block out any sensitive information i.e. any individual transactions and balances Please ensure that your files are in JPG/JPEG, PNG or PDF Format and that the size does not exceed 5MB. We accept a photo of a paper copy or else a pdf of an online statement. At Paddy Power we take the security of our customers’ data extremely seriously and any documents that you provide us with will be kept safe and secure at all times, in accordance with the Data Protection Act. Regards, Customer Security Team Paddy Power

[Matt13]

I sent my Bill a week ago. They don`t answer

[Optional]

I sent my Bill a week ago. They don`t answer

I would reply and politely ask them for a deadlock code again.

Nothing else. Just that request.

The idea being that this may hurry them up.

[Vyasports]

I would reply and politely ask them for a deadlock code again.

Nothing else. Just that request.

The idea being that this may hurry them up.

Hi Opti, can you elaborate more on this idea (why would deadlock req. make them hurry)?