All Heritage and Wagerweb Issues

[Gio21]

We need to know the exact bet, when it was placed and the book rules to be able to make any judgement on the grading.

What reason did they give you for the Cancel grading?

It's at Heritage. They honored the wager but it was cancelled to to a stale line where it hadn't refreshed in 9 minutes.

[Optional]

It's at Heritage. I am waiting for their reply on the situation

I wonder if they graded it by normal Euro hockey rules, which doesn't include overtime.

Give their CS people a chance to fix it first but you can also PM Heritage Insider through the forum.

[Gio21]

I wonder if they graded it by normal Euro hockey rules, which doesn't include overtime.

Give their CS people a chance to fix it first but you can also PM Heritage Insider through the forum.

They paid it out but did mention it was a one time thing. Next time there's a stale line they'll cancel.

[Optional]

They paid it out but did mention it was a one time thing. Next time there's a stale line they'll cancel.

Sounds like Heritage these days.

To just not honor a bet and not even bother to tell you why.

Well at least now they have told you they have the right to arbitrarily not honor your bets, and you have the choice to get out without being ripped off now.

[Optional]

Bumping thread to help Heritage Insider find it.

[Pragmatic]

They paid it out but did mention it was a one time thing. Next time there's a stale line they'll cancel.

Are we talking about a stale line, or more like an "obvious" error?

When you got USA +676, what was the score & time remaining?

[Foosball Champ]

anybody experiences slow pay at wagerweb? thanks

[Optional]

Ive had a pending withdrawal from WagerWeb for over a month now, has been stuck under review the whole time with CS saying it'll probably be done by 'next week' time and time again.
Been a slowpay mess which is unlike what I experienced from them in the past

anybody experiences slow pay at wagerweb? thanks

That report above is from January.

It's the only negative post or complaint about them I have seen in 2026.

[Foosball Champ]

i am in a slow pay situtation where i am receiving 500 dollars every 3 weeks.

[Optional]

i am in a slow pay situtation where i am receiving 500 dollars every 3 weeks.

They have always been one the "smartest" about player management. About the most positive thing I can say is they are obviously trying to survive. Fingers crossed they have a plan to get back on track. You could try PMing Heritage Insider and asking if he can get you paid a little faster.

[rival36]

i am in a slow pay situtation where i am receiving 500 dollars every 3 weeks.

Same here, though I’m limited to only $250 per payout. I tried to ask Heritage Insider for help a few weeks ago with no response.

For the record, I’m in a loss position there.

[brianxlee]

That report above is from January.

It's the only negative post or complaint about them I have seen in 2026.

Still the same situation, I've given up at this point. does not seem like they will pay out at all.

[Foosball Champ]

havent received any payment in over a month now. not responding to emails. i did direct message Heritage Insider but no response.

[Optional]

Still the same situation, I've given up at this point. does not seem like they will pay out at all.

Heritage Insider can you take a look for this guy please?

You drop in here proudly saying you have never not paid any legit customer. How about trying to back that line up?!

[Wild-Oscar]

havent received any payment in over a month now. not responding to emails. i did direct message Heritage Insider but no response.

So is anyone getting paid recently? Seems the consensus is Heritage has been circling the drain for quite some time. I have an account with them which has been dormant for over six months and won't be making a deposit considering the negative publicity they have received from their clients.

[Heritage Insider]

Hi everybody,
Heritage always pays each and every client, there are no complaints about us not paying a single customer. In regards to Wagerweb, we no longer share a relation with them since July 2025.

[Frank]

Hi everybody,
Heritage always pays each and every client, there are no complaints about us not paying a single customer. In regards to Wagerweb, we no longer share a relation with them since July 2025.

How about Horizon Sports? Are they any relation anymore?

[mr.inpak]

heritage is now buckeye sports they sold there post up business about 8 months ago new managment took over thats when things went downhill they stole my cash back stop my rebates on horses stopped my promotions been with them for 25 years place went to complete garbage at one time it was a great book

[Optional]

Hi everybody,
Heritage always pays each and every client, there are no complaints about us not paying a single customer. In regards to Wagerweb, we no longer share a relation with them since July 2025.

Considering we have hardly heard a bad word about Wagerweb since that time, and also considering we have heard nothing but a constant stream of complaints about Heritage since then...

Maybe Wagerweb is the best choice for those that used to like Heritage to switch to.

[nbaguy23]

Considering we have hardly heard a bad word about Wagerweb since that time, and also considering we have heard nothing but a constant stream of complaints about Heritage since then...

Maybe Wagerweb is the best choice for those that used to like Heritage to switch to.

A lot of bad word on the "other" forum regarding wager web slow pay. Appears they've limited most everyone to a $500 a month (if that) payout. Their cs seems pretty ridiculous too, calling users "low priority" and saying they broke TOS for using oddsjam lmao

[Optional]

A lot of bad word on the "other" forum regarding wager web slow pay. Appears they've limited most everyone to a $500 a month (if that) payout. Their cs seems pretty ridiculous too, calling users "low priority" and saying they broke TOS for using oddsjam lmao

[littlekona]

heritage is now buckeye sports they sold there post up business about 8 months ago new managment took over thats when things went downhill they stole my cash back stop my rebates on horses stopped my promotions been with them for 25 years place went to complete garbage at one time it was a great book

Ive had no issues and use the race book. payouts still been same processed same day with 1K max on weekends. I had a nice lill run on horses few weeks back and did like 3 payouts. only complaint i have is the limits on horse bets are low BOL is my #1 but when i want to bet on tracks like meadowlands harness and Aussie they offer more. if anything changes and i have bad exp I will post but so far all good for many years

[2Sweeet]

Sad

[mcd6802]

I had previously left a 1/5 review on Trustpilot, but that issue has now been resolved, and I have upgraded that review to 4/5. I thought I would relay that information in case anybody cares.



Heritage just completed a payout for $6555 to pay off my balance in full. This is a return to the form I have come to expect in my experience with them the past 10-15 years. The payment was in response to a dispute (detailed at the bottom) over the amount of rollover I owed which had dragged on too long. Was that situation a series of honest mistakes on their part or something less innocent? I couldn't say for sure. At this point, I don't really care. The rollover in dispute was spread out over a few years, so maybe they didn't look back far enough or were referencing more modern rollover requirements.



Original Complaint:
A few years ago, I deposited $5000 and I opted to take the 10% deposit bonus. I opted to take that 10% bonus because the rollover for such a small bonus at the time was not that large. I don't remember what that rollover was exactly, but I remember clearing such 10% bonuses fairly easy a few times before, even on $5000 deposits. At any rate, rollover was 5x absolute highest. My wagering volume dipped after the deposit, but I chipped away at it over time. In November of 2025, I asked for a rollover update. Don't quote me on this, but I vaguely remember maybe $6,000 to $8,000 in wagers yet to go. On 4/8/2026, after a number of wagers, I asked for another rollover check. I was told I was at $26871/$55130. Since this figure made no sense, I checked my previous messages for the previous rollover figure. The messages I wrote were still all there, but all the responses had been inexplicably replaced with nothing more than "This message has been closed." For the next 3 messages, I ask to have the responses to my previous tickets restored. I get told IT will look into it, but after 11 days - nothing. Instead, Heritage doubles down that my rollover was $26871/$55130. I remind support that the typical 10x rollover they currently impose for 100% welcome and 50% reload bonuses does not apply to the 10% bonus I took a few years ago. Heritage responds and changes the rollover to $27565 (5x). Since I had fulfilled $30871 by this point, I requested a payout and detailed the situation in the message so that Heritage would not make another mistake. The payout was cancelled saying only that rollover was incomplete. I contacted support. They now tried to claim I had only completed $20,371 of my rollover. I corrected them and warned I would go to Trustpilot. Support said I made no wagers since my previous message the day before so my completed wagers must still be $20,371. This is where I was when I made my original complaint.

[5918mike]

So is anyone getting paid recently? Seems the consensus is Heritage has been circling the drain for quite some time. I have an account with them which has been dormant for over six months and won't be making a deposit considering the negative publicity they have received from their clients.

That's all you'll get here but that's a lot of circling?