Hello all!
I have aproximatelly 1000usd in my account
She was locked for verification
The site asked me documentation and I already sent all:
My driver license card, my ID card and my CPF (CPF is one other document personale in my country), to verification identity and age
And I too sent my bills utility with my address, to verification address
Then, the site spoke me that all is ok, this verifications
I asked to they unlock my account and allows me to back play
But they spoke me that not, because need of one verification postal PVC. In this I need to receive one letter in my house with one code
Then, they sent this for me
They spoke that only this is necessary to end the verification of my account. Only this and nothing more, to unlock my account and my money
But this have made more than 20 days!!!
And I not received nothing in my house!!!
I remember that in this day that they sent my letter, I asked in the chat to the support agent to send at least 3 letters equals, to be right that I will to receive at least one, if happens one problem in system of letter in my country
But he say that not are necessary, only one, and sent
BUT I NOT RECEIVED NOTHING
He spoke me that this delay 7-10 days, already have more than 20!
I am with my account and my money stopped and locked all this time, without to bet in nothing, losting NBA, tennis Australia open, soccer championships of my country, and others
This is patetic
I deposit to bet and happens this
Because the site not made this BEFORE THE CUSTOMER TO DEPOSIT there!?
They wait the person to deposito, and after made all this problem
I think that they not sent this letter. Is the unique explanation
My Neteller already is verified, my Moneybookers too
I deposit normaly in all sites, and there in Bet365 too
But this shit of sportsbook made all this problem only after I to deposit
If I knows of all this, that this will to happen, I have deposited in other sportsbook and never have placed money in this Bet365!!!
Team SBR and users, can anyone here help me?
Or I will to lost my money!?!?
They can at least to unlock my account while the letter not receive, and allows me to continue betting there, I think
Is ridiculous the person to be without yourself money and without to can bet with this