I see a few changes to my account since the "upgrade". Not one of them is player friendly.
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The new upgrade will be done next week. I have noticed quite a bit nice changes already. More options in the betting more soccer options. Their horse book has a lot more tracks including dogsComment -
Def wrong time to jump ship.Comment -
I talked to Jon on the phone a bit ago and he said the juice things would be fix soon. I was complaining about 40 cent lines in soccer and he is going move them to 20 as well as the other juice. He also said they would be a big anoucement today on the sbr page. He told me a bit about it but I will wait till it comes out. All I can say is they are more stable now then ever and this upgrade will surpass the other big books.Comment -
I have been with Bet Islands since very early on. I was a big fan but did notice the drop in customer service the bigger they got. Jon has been great to me and is usually been available if I needed him or he'd call me back pretty quickly. Here are my concerns:
1. I like everyone else had a very tough time contacting them on Saturday. When I finally got in touch with someone, he told me they weren't having problems with the phones, they were just busy. In the past when they were busy, I'd get a busy signal not dead air like I kept getting.
2. Why would they fire longtime employees (Ben and Mia if indeed they were fired) if they were on the verge of going so big and offering more options? Why not use those valuable employees to help train the new employees? Also, why make this change on a football weekend in the middle of your busy time?
3. Why has the customer service phone # recently changed? If you were just upgrading your system, why change phone #'s that me and many others had programmed in our phones?
I personally do not buy the upgrading our systems story. I think Bet Islands had to move quickly. I think they are now using another companies call center, their systems and agents. I'm not sure what this will mean in the long run. I wish they'd tell us the entire story.
I don't think it's time to panic but I will be treading very carefully to let this dust settle. I think Jon deserves trust but you never know in this industry what might happen tomorrow. Who would of thought Bet Jamaica would ever leave. I sure hope it works out but there is too much smoke at this point.Comment -
You will see when they made the announcement but just a note they gave every employee the option of staying. They don't need to train these others as they were already with another bookComment -
Islands hired a top notch rep for football season, Ryan, i have trusted him for years since he was at Mania, there is nothing wrong with island in my opinion.Comment -
Taxer is Jon. Good to know. Thanks.Comment -
Ryan is a good guy. He is very knowledgable. He was with BI last year and then left for a short while before coming back.Comment -
ryan was my old BI rep
he is not new to the companyComment -
Hi guys,
I hope all is well.
For years I have posted on this board , and never once have I let anybody or any players down.
Not one single payout complaint , I always do my absolute best for clients and make sure everyone gets serviced correctly.
Specualtion could be made of every single sportsbook in the gambling business. But we have always proven to be one of the fastest and most reliable payout books. Every book has issues but ask yourself when have we skipped a beat on payouts? Have we stopped offering good deals?
A top book does not need to promote itself? So what is a top book supposed to do ? Turn its back on the players? Not the way Betislands operates.
If I let go of 2 sales clerks , that means NOTHING to business as a whole. Sales clerks do not affect the financial backing of Betislands or any book.
Now I read about people doubting us because I am trying to expand the business? Come on guys.. doubt me and Betislands when you see a payout complaint not because we are expanding and had some tech issues in the process.
Stay tuned for our new site , and added betting options very soon!
Cheers,
JonLast edited by Betislands; 11-07-12, 06:37 PM.Comment -
Jon i talked to ryan today he said you are overworking him i want ryan to get a weeks vacation with pay for christmas he seems like a good kid.he told me he is only 25 years old man the kid is living life i wish i did that when i was his age.
Jon i am sending 800 out tomorrow i know your going to take care of me and take it easy on the rollover requiremnts i dont go anything over 4x rollover.
P.s. Give ryan a break your working him to death i think the kid can go places in the businessComment -
Was a little worried when I couldn't log in today. When I called customer service, was advised to log on with all capital letters which did work. Jon has always taken care of me, BI will continue to have my business & trust.Comment -
casino loss limit not in effect after upgrade. got me.
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Wtf was wrong with their phones on Wed?Comment -
Hi guys,
NO I do not post under any other handle other than this one , any player from BI that posts on SBR can confirm that I have never asked anyone to post about us.
I let the business speak for itself , yes we have had a few tech issues but BI is solid as always and we will continue paying like we always have and servicing clients like we always have.
Cheers,
JonComment -
I heard Jon was Jj gold and Brock and I heard he is bean town Jim and he actually sent himself 1500 extra because he is Astros alsoComment -
oh wait, its just SBR conspiracy theory, so they probably are really serious
jon=taxer
good griefLast edited by 5mike5; 11-08-12, 01:33 PM.Comment -
ill edit how ever many times i feel like it
totally embarrassing if hes seriousComment -
watch out every1!!!!!
another SBR conspiracy theory!!!
lighten up pewComment -
Jon and Betislands is have always been top notch....... Why let a person that just signed up and posted today scare you away from a book that has always paid, Yes i said always paid! I have been and continue to be a customer to betislands and will continue till I am proved wrong, which i do not think will ever happen!Comment -
why would you let your employees Go if Business is GOOD???Hi Bubba,
We recently let go of certain employees , unfortunately after we did threads like this one and the one I am linking below started appearing.
Our payouts have been going out like clockwork and we are currently upgrading our software so that we may offer a larger betting cart , overnight lines on all mayor sports , adding tracks to our racebook.
Far from folding we are actually trying to upgrade and expand our services.
Cheers
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Marco, ever think of possibly they werent doing a good job???? I mean just cause business is good, deadbeats just dont stay around. I am a business owner myself and business is good, but if somneone working for me is not doing a good job, then yes after speaking to that person once or twice they have to be let go!Comment -
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yawnComment
