Pinnacle does not pay me

[better]

Dear community members,

I asked Pinnacle several times to give me access to my account to get a payout as I must finance a surgery and they do not give me the allowance to make any withdrawal.

I have a big amount on my account there and had never any problems until I asked for a big withdrawal

They let me place bets but do not allow me any withdrawal without any reason

Can you advise me what to do ?

I am really in a desperate situation as I need to finance the surgery very soon for my wife.

[flocko76]

fill out a sportsbook complaint form and submit to a moderator?

[shari91]

Hi better - If you fill out this Dispute Form someone from SBR will be able to look into your case for you.

[better]

thank you, yes I did so, I hope it helps

thank you again so much for your kind support

[better]

Hello flocko 76,

thank you. I did this.

My best wishes to you too !

[Al Masters]

Pinnacle doesn't pay....never heard that one before. if it's true i'm also ****** big time.

Hope all goes well for your wife.

[better]

I can provide everybody with all documents from doctors and from hospital and I
can put it online too as a 100% proof !

[Santo]

When you say "Without any reason", what actually happens when you submit a withdrawal through the site?

Whilst the reason you want the money might be serious, ultimately it should have no bearing on whether you get paid.

[Monte]

Thanks for a whole lot of no info, if you have nothing to hide provide more details...like where you live, what method you asked for, what their reasons could be (like could you be an american with an african bank account..).
Pinny doesn't not pay without any reason, you have to do better than this.

[better]

Thanks for a whole lot of no info, if you have nothing to hide provide more details...like where you live, what method you asked for, what their reasons could be (like could you be an american with an african bank account..).
Pinny doesn't not pay without any reason, you have to do better than this.

1) I can not even try to deduce anything
It says no payment possibility activated
2) I live in Germany
3) It looks like that there are no problems with small amounts but only with high ones
4) I tried all withdrawal possibilites which I could but as I stated no payout option is activated there

[Monte]

Ok thanks...weird, i'm german too and i get up to 20k cashouts via Neteller in few hours max.

[better]

You are German ?

Dann antworten Sie bitte auf Deutsch, Herr Monte.

ich freue mich schon jetzt auf eine ausfürhliche Dikussion in deutscher Sprache !

[better]

You are German ?



Dann antworten Sie bitte auf Deutsch, Herr Monte.

Let me verify this and I will discuss this gladly with you also in some German forums

[better]

You are German ?

Dann antworten Sie bitte auf Deutsch, Herr Monte.

ich freue mich schon jetzt auf eine ausfürhliche Dikussion in deutscher Sprache !

Come on, 20 K via Netteller ?

[Monte]

Kein Problem..bin schon ewig bei Pinny, hab allerdings immer nur Neteller benutzt und ka wie das mit anderen Methoden aussieht.
Jo unter 10k Euro innerhalb von Minuten, mehr in ein paar Stunden.
Das is aber eigentlich bekannt, das Pinny so schnell zahlt. Deshalb wundert mich das du solche Probleme hast.

[Justin7]

You are German ?

Dann antworten Sie bitte auf Deutsch, Herr Monte.

ich freue mich schon jetzt auf eine ausfürhliche Dikussion in deutscher Sprache !

Ich wurde lieber auf Englisch schreiben. Mein Deutsch ist nicht so gut.

[better]

Dear Justin 7, dear Monte,

I will gladly discuss the matetr in Englisch.

Only one brief answer to Monte

Das scheint vielleicht ab und zu mal so zu sein
Aber sieh bitte diese Einträge unter Pinnacle Payout problems im Netz suchen

There are more people complaining about Pinnacle with high amounts

Smaller amounts seem to be ok. Usually people with big amounts do not use netteller.

They are older and tend to wire.

See here in this forum about withdrawal of 29 k and also in many other forums I researched

i.e. http://forum.sbrforum.com/sportsbook...issues-p2.html

and here

http://forum.sbrforum.com/sportsbooks-industry/1935018-pinnacle-doesnt-want-pay-me-29-100-a-p2.html

Maybe they are short of cash but I need the money urgendly for a surgery now and not for betting

[Monte]

Maybe Justin can help, usually the best man here and he had a connection with Pinny...

[Vinnie Paz]

Something doesn't seem right here

OP is hiding something

Shari/Justin do keep this updated please. Thanks in advance...

[wrongturn]

Did you ask payout by USD wire? If you do wire transfer USD in large amount, does not matter if your bank is in US or not, you could see some issues recently, due to the increased effort in fighting bad things by US government. That is just my wild guess though.

[Monte]

Well i disagree with only "newer" people using Neteller and Pinny..
it's the best option you have, why go thru your bank if you can use a secure service like Neteller that doesn't ask questions where the money comes from? And on top of that, Neteller has a nice rewards program..

[better]

Hi,

maybe you are a netteller client and I envy you for your good cooperation with them

From the beginning I used wire with them until now and had no problem at all

The problem is not the payment METHOD the problem is Pinnacle as you can see from the two other therads here where people tried everyting to get their money back for weeks and months and eventually never got it and gave up

see these other threads mentioned earlier only on this forum
i.e. Pinnacle Sports payout issues

and here

Pinnacle doesn't want to pay me $29,100

I am in need of the money for the surgery of my wife and can not afford to run after a sportbetting company not paying in such a situation

Do you understand me a little bit ?

[allin1]

Looking forward for the report from Justin7. Pinnacle are solid, there must be an explanation for this.

[better]

Hello allin1,

I only look at the facts and the facts are disturbing for me like for everybody else in my situation

As far as I know Justin has no answer from them since monday morning. You can correct me, Justin, if I am false, but that is written in your emails to me so far

[Monte]

Sure, we understand you and sorry for your situation..
but basically you should not rely on sportsbook payouts for a surgery for your wife.
That is...well you didn't plan well in this situation, let's put it that way.

You also must understand that me for example, i'm biased.
I got paid into the millions from Pinny (Arb money..so it only sounds big) and it never took longer than 1 day.
That's right, always Neteller, always 1 day max.
So it's somewhat out of this world for me to even consider Pinny having payout problems. Will the world end tomorrow? Maybe.

[better]

Dear Monte

as stated previously this is not the first and only case not even here in one forum alone

How can you know when a hole in the heart gets bigger ?

Months ahead ?

No

It happens and can cause a cardiac arrest suddenly

Can you know when a cardiac arrest is coming ?

Months in advance ?, days in advance ? Hours in advance ?

No

Do you please understand now how important time is for us ?

[benandjerry]

I dont mean to advice you on your real life situation, it sounds very urgent, but there has to be some sort of health financing plan in Germany surely or take a temporary loan or something?

Either way, not saying you've done anything wrong, but there is probably some sort of reasonable explanation to pinnacle's acting, I'm sure they have countless of massive transactions on a daily basis. Havent they given you some sort of explanation when you've approached them about this issue?

I've never had any issues (moneybookers, not huge amounts but not peanuts either).

[better]

Dear benandjerry,

1) I also had no problems since I joined with smaller amounts
2) Problems stared when I wanted to withdraw € 4000
3) No explanation given
4) There is no health financing plan for such a case
5) No information why and when I can withdraw in the future

This is very bad

I think I might inform the institution which is reponsable for the license about this

[benandjerry]

Dear benandjerry,

1) I also had no problems since I joined with smaller amounts
2) Problems stared when I wanted to withdraw € 4000
3) No explanation given
4) There is no health financing plan for such a case
5) No information why and when I can withdraw in the future

This is very bad

I noticed you bumped that thread from about 3y ago with a payout issue at pinnacle (assuming that guy got his $ since he didnt return after getting that positive reply from them). Are you completely confident your emails are reaching them, and theirs reach you which seemed to be his issue?

Have personally not experienced issues with the amounts in that ballpark, it should be peanuts to them too.

Sorry to hear, and hope it works out (must be a reason behind the issue, even though you may not have done anything wrong).

[better]

There is newer thread in this forum too which I mentioned and a lot of threads in other forums

i.e. Pinnacle doesn't want to pay me $29,100

I know that in the Carribean countries the payment is very slow - worst part in the world

ask anybody in international business - this is true especially for bigger amounts

[better]

I have now contacted the marketing and advertising department of Pinnacle as the Customer support does not answer anymore

I will keep you updated and eventually I am forced to go more public soon if this is not solved fast

[OnkelChris]

Well maybe before going public with your payout issues you should take care of your wife. As a german I know we have a health insurance system that does nobody leave dead.

With all respect, something is wrong here.

[Scooter]

I have now contacted the marketing and advertising department of Pinnacle as the Customer support does not answer anymore

What was Customer support telling you before they stopped responding?
What was their response the final time they did respond to you?

[better]

What was Customer support telling you before they stopped responding?
What was their response the final time they did respond to you?

Subject: RE: RE: RE: RE: Re: Withdrawal Declined / Other (CaseNumber-1796954_51) From: "Norma - - Customer Service" <csd@pinnaclesports.com></csd@pinnaclesports.com> Date: Wed, October 17, 2012 2:49 pm

Dear Sir,We understand the urgency of the matter and apologize for this delay.Unfortunately, we cannot speed up the process.Thank you for your patience.Kind regards, Customer Service DepartmentPinnacle Sports

This speaks for itself

[better]

Well maybe before going public with your payout issues you should take care of your wife. As a german I know we have a health insurance system that does nobody leave dead.

With all respect, something is wrong here.

Dear OnkelChris

thank you for your kind advice

I will open all about this without any problems on many websites

I care about my wife in securing the money for the surgery and much much more

Do you care about us ?

Do you know what it means to be in such a situation ?

Can you even imagine ?

No !!!

WHY MUST I EXPLAIN MYSELF IF I WANT MY MONEY ????


It is Pinnacle Sports which must explain not me !!!!

Which company does this to customers ?