First, before anyone has a heart attack----Tony could use a couple of lessons in "People Skills 101".
That being said----the book reserves the right to correct any obvious mistakes.
I don't have a problem with what 5Dimes did, and I will explain it. In early May----Proctor and Gamble stock----perhaps one of the most stable stocks in the market today---had their prices drop from 60 share to 39 dollars a share in the space of one minute. Thousands and upon thousands of orders for the 39 dollar sale price were executed. Once the market closed, the CEO of the NYSE---Duncan Neiderauer immediately spoke to CNBC and explained the 39 dollar trades were going to be voided. There would be no bargain buys at that 39 dollar price tag. The price was simply too good to be true, and the NYSE wouldn't allow it.
Same situation here with 5Dimes, albeit on a much much much smaller scale.
The owners (NYSE-5Dimes) both have the ability to recognize an obvious mistake and they reserve the right to protect their self-interests.
Now---no one is debating the way Tony handled this was wrong. It was. Good customer service always goes a very long way.
But 5D has always paid quickly, and they are still very dependable. When I evaluate a book-----the biggest question I have is "Will I get paid"--"on-time". The answer to that question wrt to 5Dimes is still yes, even with Tony have the people skills of a wall.
Just my 2 cents.
That being said----the book reserves the right to correct any obvious mistakes.
I don't have a problem with what 5Dimes did, and I will explain it. In early May----Proctor and Gamble stock----perhaps one of the most stable stocks in the market today---had their prices drop from 60 share to 39 dollars a share in the space of one minute. Thousands and upon thousands of orders for the 39 dollar sale price were executed. Once the market closed, the CEO of the NYSE---Duncan Neiderauer immediately spoke to CNBC and explained the 39 dollar trades were going to be voided. There would be no bargain buys at that 39 dollar price tag. The price was simply too good to be true, and the NYSE wouldn't allow it.
Same situation here with 5Dimes, albeit on a much much much smaller scale.
The owners (NYSE-5Dimes) both have the ability to recognize an obvious mistake and they reserve the right to protect their self-interests.
Now---no one is debating the way Tony handled this was wrong. It was. Good customer service always goes a very long way.
But 5D has always paid quickly, and they are still very dependable. When I evaluate a book-----the biggest question I have is "Will I get paid"--"on-time". The answer to that question wrt to 5Dimes is still yes, even with Tony have the people skills of a wall.
Just my 2 cents.