The player deposited $250. Over a period of several weeks, he won a substantial amount, and received $4k in payouts. On November 27th, the player won in the casino, running his remaining balance up to $7336.50. On November 28th, the player requested a $3000 payout. The request was after 11:00am, and would not be processed until the following day per Wager Web's payout policy. Similarly, the $3000 was not deducted from his account at that time. Later afternoon, the remaining balance was lost in the casino.
Wager Web provided logs showing that on the afternoon of November 28, 2007, a person logged into the player's account using his account number and PIN. The IP address was identical to one used earlier by the player. The player stated that this IP was for his laptop, that he had the laptop with him at the time of the casino loss, and that no one used his computer to play in the casino.
The player first argues that he should not be responsible for the $7336 casino loss. A player is responsible for his own account. Someone had to enter his account number and PIN to access it. Wager Web has normal security, and is not responsible for the player's losses if someone else accessed his account.
The player also argued that if his payment were processed before the casino loss, $3000 less would have been lost. The industry standard is: if a player requests a withdrawal, and loses part of his balance before the withdrawal happens, that money is lost even if it reduces/cancels the payout. In this case, the account lost its balance, so there was no money to pay out.
Wager Web provided me transaction logs, IP logs, casino result logs, as well 30 minutes of recordings involving the player and management. I would note that Wager Web was extremely courteous and professional during discussions with the player about the results of its investigations. I would also note that the recording showed inconsistencies between what the player posted and what actually occurred. Sportsbookreview.com does not normally disclose facts publicly that are adverse to a complaining party. However, if a player misrepresents what happens in an open forum, it is only fair that the truth be disclosed. In this instance, the player and book had extensive discussions about the losing casino session. The recording also stated that the player was at work the entire time of the casino session (instead of on his way to pick up wired money).
In summary, Wager Web did nothing wrong.
Wager Web provided logs showing that on the afternoon of November 28, 2007, a person logged into the player's account using his account number and PIN. The IP address was identical to one used earlier by the player. The player stated that this IP was for his laptop, that he had the laptop with him at the time of the casino loss, and that no one used his computer to play in the casino.
The player first argues that he should not be responsible for the $7336 casino loss. A player is responsible for his own account. Someone had to enter his account number and PIN to access it. Wager Web has normal security, and is not responsible for the player's losses if someone else accessed his account.
The player also argued that if his payment were processed before the casino loss, $3000 less would have been lost. The industry standard is: if a player requests a withdrawal, and loses part of his balance before the withdrawal happens, that money is lost even if it reduces/cancels the payout. In this case, the account lost its balance, so there was no money to pay out.
Wager Web provided me transaction logs, IP logs, casino result logs, as well 30 minutes of recordings involving the player and management. I would note that Wager Web was extremely courteous and professional during discussions with the player about the results of its investigations. I would also note that the recording showed inconsistencies between what the player posted and what actually occurred. Sportsbookreview.com does not normally disclose facts publicly that are adverse to a complaining party. However, if a player misrepresents what happens in an open forum, it is only fair that the truth be disclosed. In this instance, the player and book had extensive discussions about the losing casino session. The recording also stated that the player was at work the entire time of the casino session (instead of on his way to pick up wired money).
In summary, Wager Web did nothing wrong.
