[sinmiedo]

I had received an e mail after soliciting a payout, this e mail is requesting information on may delivery address that is the same for the last 14 years.
I sent a replay back via mail and it will be answered after 72HOURS due to volume.
then try the live chat, and every time that i try , it goes blank.
Now I am waiting on the phone over 30 minute for someone, and suppose to be the 1st in line , however the annoying music still planing.

[Coolcanuck79]

I think they are having site issues. I had the same blank chat issue last night and the grading was very slow. I had to email them advising of the grading issue. However, I have not experience any payout delays from them in quite some time. Hope this gets resolved for you and the funds in your hands sooner than later.

[sinmiedo]

Thank Cool, i still waiting on the phone listening to the horrific music.
The question is why are they requesting adress confirmation when they send payments on regular bases

[sinmiedo]

after 1.20 minutes got to talk to a customer service.
they need it to see if my postal code uses a - or space and if is wit capital letters or spaces!!!!!!!!!!!!!!!!!!!
now it may take up to 48 hours to review it and maybe more to process it .

[Coolcanuck79]

after 1.20 minutes got to talk to a customer service.
they need it to see if my postal code uses a - or space and if is wit capital letters or spaces!!!!!!!!!!!!!!!!!!!
now it may take up to 48 hours to review it and maybe more to process it .

Unreal. That is unacceptable for a long time player to be jerked around like that. The good thing is, I have ALWAYS received my payouts from them regardless of delays. I might try a small payout in a couple of weeks to see if I encounter any postal code issues like you are.

[lonegambler23]

i dont even see bodog on the sbr ratings

[sinmiedo]

Today I got the cheque.
It was released after I explained that the delivery is my office in an industrial park, not my home address.
Apparently bodog is looking at Google maps to confirm the address,