1. 10-31-16 06:12 PM #1
    philg
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    Anyone have this issue.

    I was playing baccarat at bet365 and won on banker but wasn't paid out. This has happened to me twice now. I contacted customer support however they were very unhelpful. I am told that they cant find the bet and I need to take my issue up with a company called playtec or playtech.

    Bet365 has always paid me my winnings usually within like 3 or 4 days and I have never had an issue before so I am wondering if this is just something random that is happening.
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  2. 10-31-16 06:13 PM #2
    funnyb25
    Go Get Laid Man!
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    Quote Originally Posted by philg View Post
    I was playing baccarat at bet365 and won on banker but wasn't paid out. This has happened to me twice now. I contacted customer support however they were very unhelpful. I am told that they cant find the bet and I need to take my issue up with a company called playtec or playtech.

    Bet365 has always paid me my winnings usually within like 3 or 4 days and I have never had an issue before so I am wondering if this is just something random that is happening.
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  3. 10-31-16 06:35 PM #3
    unde0087
    Did we win?
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    Why do people continue to play at this shit book?
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  4. 10-31-16 06:41 PM #4
    Optional
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    Quote Originally Posted by philg View Post
    I was playing baccarat at bet365 and won on banker but wasn't paid out. This has happened to me twice now. I contacted customer support however they were very unhelpful. I am told that they cant find the bet and I need to take my issue up with a company called playtec or playtech.

    Bet365 has always paid me my winnings usually within like 3 or 4 days and I have never had an issue before so I am wondering if this is just something random that is happening.
    Playtech have a problem submission form here: https://www.playtech.com/contact_us/players_inquiry

    Make sure you tell them Bet365 asked you to approach them. Which is a bit weird, so saying it might help you get a faster response.
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  5. 10-31-16 06:42 PM #5
    philg
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    I was playing there for a couple of reasons. The verification was easy, they have free withdrawls and always paid me out.

    I used to play at williamhill however the minute I started to win, they went nuts on verification. I gave them every document that I have including license, bank, credit card statements, utility bills ect and it still wasnt enough. Williamhill never did end up paying me out.

    Maybe its time to head back to a bricks and mortar casino.
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  6. 10-31-16 08:06 PM #6
    philg
    philg's Avatar Become A Pro!
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    Quote Originally Posted by Optional View Post
    Playtech have a problem submission form here: https://www.playtech.com/contact_us/players_inquiry

    Make sure you tell them Bet365 asked you to approach them. Which is a bit weird, so saying it might help you get a faster response.
    Thanks, I went to the contact us link on the website, however, it looks like it is only for businesses to inquire.
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