BetOnline trying to screw me out of $77,000 Slot winnings (claiming technical issue)

**msutter** · 05-01-17, 06:13 PM

Here's the email...

Dear Mr. Sutter
My name is Robert and I’m the Player Services Manager at BetOnline.
I’m contacting you about a recent issue we had with our Casino software which unfortunately affected your account. This was an entirely technical issue which has now been completely solved but resulted in unearned winnings being added to your account.
As per our site rules we will void all activity on your account which was a direct result of this technical error and so will be return your account balance to $88.88
BetOnline cannot be held responsible for any computer, typing or human error when posting odds, lines or point spreads. However, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to correct obvious errors and to No-Action your wager
These rules can be referenced here: https://www.betonline.ag/rules#general
Please accept my deepest apologies for the inconvenience caused and you will find an additional $250 cash credit in your to your account.
Thank you for your patience and understanding and please don’t hesitate to get back in touch if I can be of any further assistance.
Robert
Player Services Department

**msutter** · 05-01-17, 06:16 PM

How does software that is created by Betsoft and can be played at many different online casinos decide to automatically go rogue and change it's code mysteriously on BetOnline during my session play only? I see nothing online through google about any other players having problems with BetOnline's slot software. Why is the players manager making up shit on the phone telling me that I was winning on every spin when this is completely a lie. I'm so pissed off right now. Fuk.

Are there casino glitches where players lose more than they should as well??? hmmmm....does that ever get investigated???

**Fidel_CashFlow** · 05-01-17, 06:18 PM

sore losers, but thats what you get for playing casino online

**Dirty Sanchez** · 05-01-17, 06:21 PM

$5 into 77 grand....something tells me there's a bunch missing from this story....there always is

**Pinoy-T-X** · 05-01-17, 06:23 PM

You won $76,863.30?
wow! ��
Thats messed up they gonna do you like that.

**msutter** · 05-01-17, 06:25 PM

Originally posted by Dirty Sanchez

$5 into 77 grand....something tells me there's a bunch missing from this story....there always is

Was betting $5 per spin in the very beginning, but rose it to $10 per spin after I got up to $500 or so. Then kept pressing it.

Started with $100. Had pissed $1500 away the day before playing poker and had $100 left. Said penetrate it lets dust off this last $100 trying my luck in slots. I've played online slots many times at BetOnline before. Usually lose, but sometimes win. I have plenty of pictures during my run as I was texting friends with pictures celebrating

**USCPHILLYGUY** · 05-01-17, 06:28 PM

So you started with $88 in your account (as per email) and it ballooned to 77k?

Come on man

**No coincidences** · 05-01-17, 06:30 PM

You played an on-line slots game for more than 8 hours straight?

Hope you get your money, but this place always makes me feel better about my gambling addiction.

**jjgold** · 05-01-17, 06:34 PM

Maybe kid saw flaw in software

Slots not beatable like that for 8 straight hours

**msutter** · 05-01-17, 06:35 PM

Originally posted by USCPHILLYGUY

So you started with $88 in your account (as per email) and it ballooned to 77k?

Come on man

No shit I was running good...but it's not like I was betting $2 a spin guy. 3 hours of my play was on auto spin at $150 per spin... Obviously if you run good playing big winning $77,000 or more is possible...

**klemopixx** · 05-01-17, 06:41 PM

Usually when you win at slots, it comes in one or two big hits. NEVER have I seen anyone hit time and time again, letting their wins grow at that rate. When you do get a machine that pays out a lot it basically lets you double or at best, triple your winnings before it goes cold.

Not trying to bust your bubble but that's a rare win. I hope you get your winnings!

**msutter** · 05-01-17, 06:41 PM

Originally posted by jjgold

Maybe kid saw flaw in software

Slots not beatable like that for 8 straight hours

I've played this game many times before. It wasn't flawed then, but now all of a sudden the code magically changed in the player's favor??? come on? Where are all the other people online that got affected by this from BetOnline? I guess it's just a software glitch when you win big right? These games have already gone through massive amounts of testing before being released by the publisher. The code doesn't magically change itself for someones winning slot session

**msutter** · 05-01-17, 06:45 PM

You guys don't think it's strange that the Player's manager was making up random shiat when I was on the phone with him? First it was a brand new game and the code must have changed when betsoft uploaded the game to their skin??? Then when I let him know that it wasn't the first time I've played Demi Gods there he changed his narrative that I was winning the amount I bet on every spin... This was entirely false...I fluctuated up and down just like any regular slot.. Now he needs to go "get more data" before he talks with me...wtf.....

**slayer14** · 05-01-17, 06:48 PM

Its a Costa Rican bookie they lack the facilities

**msutter** · 05-01-17, 06:49 PM

Originally posted by slayer14

Its a Costa Rican bookie they lack the facilities

No. They're in Panama City

**senseionline** · 05-01-17, 06:52 PM

did you hit the jackpot? sound like software glitch your not push luck

**msutter** · 05-01-17, 06:54 PM

Originally posted by senseionline

did you hit the jackpot? sound like software glitch your not push luck

No Jackpots...Biggest win I had was a bonus in a bonus round for around $6-7K.

**Dirty Sanchez** · 05-01-17, 06:55 PM

I suggest you fill out a Complaint form and let SBR look into it:

Sportsbooks & The Industry - Sportsbook Review Forum

https://www.sportsbookreview.com/sportsbook-complaint/

Discuss Sportsbook News, Disputes, Sportsbook Ratings and Feedback.

**slayer14** · 05-01-17, 06:56 PM

some guy on betfair never got the full payout

https://www.thesun.co.uk/news/345233...ed-to-pay-out/

**jjgold** · 05-01-17, 06:57 PM

Fill out complaint form

Sportsbooks & The Industry - Sportsbook Review Forum

https://m.sportsbookreview.com/sportsbook-complaint/

Discuss Sportsbook News, Disputes, Sportsbook Ratings and Feedback.

**msutter** · 05-01-17, 06:58 PM

Originally posted by jjgold

Fill out complaint form

https://m.sportsbookreview.com/sportsbook-complaint/

I did that before venting on here. Such a helpless feeling blah

**Kermit** · 05-01-17, 07:04 PM

I am sure if you would have lost that they would have credited your account back due to the software error.

**msutter** · 05-01-17, 07:06 PM

Originally posted by Kermit

I am sure if you would have lost that they would have credited your account back due to the software error.

Oh..for sure Kermit. These offshore sportsbook operators are Men of the utmost integrity

**vividjohn45** · 05-01-17, 07:08 PM

New Jersey has legal online slots. At this point sounds like a offshore burn

**TheMoneyShot** · 05-01-17, 07:10 PM

Sutter is one of the good guys here. Even though he doesn't post much.

I hope you get something out of this man. I hate seeing situations like this involving online software.

**msutter** · 05-01-17, 07:14 PM

Originally posted by TheMoneyShot

Sutter is one of the good guys here. Even though he doesn't post much.

I hope you get something out of this man. I hate seeing situations like this involving online software.

Thx for the support Money. Much appreciated

**playersonly69** · 05-01-17, 07:16 PM

Something was wrong with the software that is for sure. I might understand if you said that you won 2 $50,000 jackpots and then lost some of it back. But consistently winning betting at $150 per spin just doesnt happen

**msutter** · 05-01-17, 07:20 PM

Originally posted by playersonly69

Something was wrong with the software that is for sure. I might understand if you said that you won 2 $50,000 jackpots and then lost some of it back. But consistently winning betting at $150 per spin just doesnt happen

It wasn't consistently winning. There were plenty of fluctuations. I dropped around 5K multiple times. Still ran extremely good obviously, but there are so many occasions where I've ran extremely bad and lost thousands of dollars. Is it literally not possible to run good in slots for several hours?

**JIBBBY** · 05-01-17, 07:21 PM

I've been with betonline for years and I've never had a problem with payouts.. Then again I never turned $5 into $77,000 on slots in 5 hours.. I did once play Bovada on slots with my $200 play casino bonus and hit for $1800 last year.. The next month I cashed out and there was no problem but that was after betting $1000's on sports.....

First off I would have waited to try and cash out if I were you for that $77,000, maybe even tried to lose 20 grand and then try to cash out 4-6 months later.. Let some time pass. You might have had better luck then.. Trying to cash out same day on a HUGE win like that I wouldn't try anyways. Lucky you didn't get locked out and you got the $250.....

My 2 cents.. I don't play those Casino games on my real books unless it's bonus casino play..

**msutter** · 05-01-17, 07:26 PM

Originally posted by JIBBBY

I've been with betonline for years and I've never had a problem with payouts.. Then again I never turned $5 into $77,000 on slots in 5 hours.. I did once play Bovada on slots with a free my $200 play casino bonus and hit for $1800.. The next month I cashed out and there was no problem but that was after betting $1000's on sports.....

First off I would have waited to try and cash out if I were you for that $77,000, maybe even tried to lose 20 grand and then try to cash out 4-6 months later.. Let some time pass. You might have had better luck then.. Trying to cash out same day on a HUGE win like that I wouldn't try anyways. Lucky you didn't get locked out and you got the $250.....

My 2 cents.. I don't play those Casino games on my real books unless it's bonus casino play..

I've never had a problem with BetOnline as far as payouts either, but of course I've never tried cashing out more than $2K. I'm literally never playing slots again after this (dumb in the first place I know). One of my good friends is a slot technician at our local casino and he's telling me there's no way there is a software glitch. The slot code doesn't change. He's calling bullshit

**SBRMAN23** · 05-01-17, 07:28 PM

wow sick that they can do things like this with no authority gl man

**biggie12** · 05-01-17, 07:32 PM

Cool story bro

**dlowilly** · 05-01-17, 07:40 PM

I looked up Robert and he was recently promoted from dealer to Player Services Manager. Here's his picture, looks like a stand up guy:

**msutter** · 05-01-17, 07:47 PM

I have to go to work unfortunately...I'll probably post pictures tomorrow once I figure out how. I have pictures showing my total balance and bet per spin during the progression of my slot session.