EDIT: UPDATE
If there are legitimate reasons for this delay, I apologize. I'm afraid, however, that this issue will never be addressed if I don't push it further.
In the three weeks since I've brought up the issue via Bill to VIP:
- I've sent picture-detailed proof of the computer glitch (below)
- They've effectively locked my account by blocking deposits
- They have ignored every e-mail I've sent them in the past week
By delaying response and avoiding confrontation, it is pretty obvious that they are trying to sweep this under the carpet in hopes that I give up and this whole problem just goes away. They are admitting culpability by refusing to confront it.
Bill, I appreciate the time and effort you've put into this for me. However, after three weeks and proving my case, my account was locked, they've told me nothing, you've only been able to give me potential ways they might interpret the issue to deny me.
As Bill said:
I've provided proof. My browser history confirms it and shows I wasn't trying to freeroll them either. They've been silent.
VIP is an "A+" book according to this site. That gives them added responsibility and this site added leverage. I expect better response from a book that is held in such high regard by a consumer advocacy group. I also wouldn't expect hiding behind a statute a limitations or liberally interpreted T&Cs, something I would more likely see in Bill's rogue reports.
If this is never resolved adequately, I would appreciate suggestions from everyone on how to publicize this issue so VIP doesn't succeed in hiding it.
P.S. Thanks especially to Lucas, isetcap, Dark Horse, BuddyBear, MrX, et al for their supportive comments and well-constructed thoughts throughout this.
>>>>>>>>>>>
Please see my post below to see my original post in this thread. I moved it for clarity of this post.
If there are legitimate reasons for this delay, I apologize. I'm afraid, however, that this issue will never be addressed if I don't push it further.
In the three weeks since I've brought up the issue via Bill to VIP:
- I've sent picture-detailed proof of the computer glitch (below)
- They've effectively locked my account by blocking deposits
- They have ignored every e-mail I've sent them in the past week
By delaying response and avoiding confrontation, it is pretty obvious that they are trying to sweep this under the carpet in hopes that I give up and this whole problem just goes away. They are admitting culpability by refusing to confront it.
Bill, I appreciate the time and effort you've put into this for me. However, after three weeks and proving my case, my account was locked, they've told me nothing, you've only been able to give me potential ways they might interpret the issue to deny me.
As Bill said:
VIP would want to pay you for the bet on the page you clicked. If they have seen this before or have some way of seeing proof of this in their system, they will likely credit you.
VIP is an "A+" book according to this site. That gives them added responsibility and this site added leverage. I expect better response from a book that is held in such high regard by a consumer advocacy group. I also wouldn't expect hiding behind a statute a limitations or liberally interpreted T&Cs, something I would more likely see in Bill's rogue reports.
If this is never resolved adequately, I would appreciate suggestions from everyone on how to publicize this issue so VIP doesn't succeed in hiding it.
P.S. Thanks especially to Lucas, isetcap, Dark Horse, BuddyBear, MrX, et al for their supportive comments and well-constructed thoughts throughout this.
>>>>>>>>>>>
Please see my post below to see my original post in this thread. I moved it for clarity of this post.
