I know it's not a *lot* of money but it's enough to irritate me and I thought I'd warn others of my recent experience with SportingBetUSA.com.
In a nutshell, I have "bonus debt" with SportingBetUSA... that's what I call it anyway. As of this moment, if I were to deposit any money at SportingBetUSA.com, I would not be allowed to withdraw about $50 of it as they have decided that I have not met the requirements to withdraw these funds. I don't have any money in the account right now... but if I made a deposit I'd be unable to withdraw this bonus amount.
I've reported this and argued my point to no avail. I'm now forced to find another sportsbook.
The story is that I found $30 worth of bonus money had been deposited into my account. The site had recently partnered with ParadisePoker.com and I transferred the bonus money to gamble at their tables... I had less luck with Poker than football and lost the $30 very quickly.
Months later I made my first deposit to bet on a football game. When I attempted to withdraw funds I found that I was unable to withdraw $30 worth of my winnings. I reported the problem and was told that my $30 wager at Paradise Poker did not count and that I'd have to bet the $30 20 times over before the money could be withdrawn.
I withdrew the rest of my winnings and with new bonuses, I had about $50 worth of credit that cannot be withdrawn. Even after losing another $50 I *still* have "bonus debt."
It's ridiculous and I refuse to use the site anymore... hell, I'll effectively lose $50 if I ever make another deposit.
For anyone who is interested and has read this far, I've included the e-mails I've had with their support.
BEWARE!!!!
p.s. The responses below were AFTER I used their customer chat service and several weeks worth of promises that this would be resolved in 24-48 hours.
-------------------------------------------------
Dear Mitch,
I am sorry you feel so agrieved at sportingbetUSA, however the specifics of
the rollover requirements are clearly laid out on the website and every
customer must agree to abide by the terms and conditions of the site before
signing up.
We hope you will come back to sportingbetusa soon, and we wish you all the
best. If you have any other queries we will be here to answer them.
Best wishes,
Cormac
--
Wishing you a great day.
Customer Service Department
Thank you for choosing sportingbetUSA as your number one sportsbook.
Your opinions count! Please email us at
mailto:customerservice@sportingbetUSA.co m and let us know how we can
make your experience more enjoyable!
You win more with SportingbetUSA!: RELOAD bonuses, free
bets, year-round contests, football game tickets, $500 WEEKLY casino
raffle and a lot more! Ask customer service for information about these
benefits!
Quoting Mitch XXXXXXXX <XXXXXX@gmail.com>:
> I've now withdrawn the last of my winnings and wanted to share this final
> complaint as I search for another online sportbook.
>
> Look at my account. I *still* have $58.06 worth of "bonus debt." This means
> that if I deposited $55.00 I wouldn't be able to withdraw a cent of it until
> I meet your bonus requirements. These terms mean that I effectively "owe"
> sportingbetusa.com <http://sportingbetusa.com> $58.06 and this simply is not
- Hide quoted text -
> true or reasonable.
>
> I logged into my account months ago and noted that a $30 bonus had been
> applied. I saw that SportingBetUSA had partnered with Paradise Poker,
> transfered the bonus money, and lost the bonus on their tables.
>
> Unbeknownst to me at the time, Paradise Poker is not considered a part of
> the SportingBetUSA casino... even though I was allowed to freely transfer my
> funds there.
>
> When I transferred money to SporingBetUSA and won my first wager of the
> year, I was not allowed to withdraw $30 of my winnings because it was being
> counted as "bonus money." This was not bonus money, these were my winnings!
> I requested help several times and was finally told that I had to wager the
> amount 20 times over before it could be withdrawn.
>
> I withdrew $95 a few days ago leaving over $60 worth of "bonus funds" in my
> account. Even after loosing over $60 in the casino (what else was I going to
> do with money I could not withdraw!?!?!) I STILL have over $50 in "bonus
> debt!!" This amount should have been zero'd out when I lost money on the
> casino tables... my "bonus debt" will never be paid!!
>
> This all seems to be amateurish and I am no longer comfortable using
> SportingBetUSA. I hope my complaint is read and that you can prevent others
> from ending up with the same bad feelings that I now have.
>
> Regards,
> Mitch XXXXXXXX
>
>
>
>
>
>
> On 9/20/05, SB-USA <custserv@sportingbetusa.com> wrote:
> >
> > Dear Mitch,
> >
> > Thanks for the e-mail.
> >
> > Just to re-iterate, your rollover requirements are not met by playing in
> > Paradise Poker. It is a different company. The facility is merely there
> > for
> > our customers to experience a high level of poker service.
> >
> > The rollover requirements for our bonuses is 20 times the bonus. So to
> > turn
> > the $30.00 into real money would require you to wager $600.00.
> >
> > Sorry for the confusion.
> >
> > Regards,
> >
> >
> > Niall.
> > --
> > Wishing you a great day.
> > Customer Service Department
> > http://www.sportingbetUSA.com
> >
> > Thank you for choosing sportingbetUSA as your number one sportsbook.
> >
> > Your opinions count! Please email us at
> > mailto:customerservice@sportingbetUSA.co m and let us know how we can
> > make your experience more enjoyable!
> >
> > You win more with SportingbetUSA!: RELOAD bonuses, free
> > bets, year-round contests, football game tickets, $500 WEEKLY casino
> > raffle and a lot more! Ask customer service for information about these
> > benefits!
> >
> >
> > Quoting Mitch XXXXXXXX <XXXXXX@gmail.com>:
> >
> > > >From what I gather, Paradise Poker and SportingBetUsa are in
> > partnership and
> > >
> > > it would appear to be part of the "Casino." How do you expect customers
> > to
> > > differentiate between the two entities? Why would you allow me to wager
> > this
> > >
> > > bonus money at Paradise Poker if it did not meet your wagering
> > requirements?
> > >
> > > What exactly ARE the requirements for this $30? I know that my reload
> > bonus
> > > requires me to wager my initial deposit two times... I don't know the
> > > requirements for the $30 that you are now withholding. It's not as if I
> > > withdrew this money.
> > >
> > > >From my perspective, I made a deposit, won $239 on 9/4/2005, and I am
> > now
> > > not being allowed to withdraw $30 of my winnings.
> > >
> > > Mitch XXXXXXXX
> > > XXXXXXXX
> > >
> > >
> > >
> > > On 9/20/05, SB-USA <custserv@sportingbetusa.com> wrote:
> > > >
> > > > Dear Mitch,
> > > >
> > > > Thank you for your email.
> > > >
> > > > It is stated that all bonus requirements must be met in the casino or
> > in
> > > > sports wager. This is stated in our House rules which you agreed to
> > upon
> > > > opening your account. I apologize for any inconvenience caused, but
> > you
> > > > must
> > > > still meet the bonus requirements of all bonuses in your account.
> > > >
> > > > If you have any further questions regarding this or anything else,
> > please
> > > > do
> > > > not hesitate to contact us again.
> > > >
> > > > Kind regards,
> > > >
> > > > Hazel
> > > > --
> > > > Wishing you a great day.
> > > > Customer Service Department
> > > > http://www.sportingbetUSA.com
> > > >
> > > > Thank you for choosing sportingbetUSA as your number one sportsbook.
> > > >
> > > > Your opinions count! Please email us at
> > > > mailto:customerservice@sportingbetUSA.co m and let us know how we can
> > > > make your experience more enjoyable!
> > > >
> > > > You win more with SportingbetUSA!: RELOAD bonuses, free
> > > > bets, year-round contests, football game tickets, $500 WEEKLY casino
> > > > raffle and a lot more! Ask customer service for information about
> > these
> > > > benefits!
> > > >
> > > >
> > > > Quoting Mitch XXXXXXXX <XXXXXX@gmail.com>:
> > > >
> > > > > This has been noted and I now understand this policy. I did not,
> > > > however,
> > > > > know that your partnership with Paradise Poker did not include bonus
> > > > wager
> > > > > credit when I lost a $30 bonus at Paradise Poker tables.
> > > > >
> > > > > For this reason, I have requested that $30 of my winnings to NOT be
> > > > withheld
> > > > >
> > > > > as unwagered bonus funds. I received this bonus on July 8th, 2005
> > and
> > > > > wagered these funds many times over at paradise poker.
> > > > >
> > > > > A representative told me that I would receive this credit in online
> > > > chat. I
> > > > > received this e-mail, but I have not received any notice stating
> > that my
> > > > > account was credited for this amount.
> > > > >
> > > > > I requested assistance approximately two weeks ago and have seen no
> > > > change
> > > > > in my account.
> > > > >
> > > > > Regards,
> > > > > Mitch XXXXXXXX
> > > > > XXXXXXXX
> > > > >
> > > > >
> > > > > On 9/20/05, SB-USA <custserv@sportingbetusa.com> wrote:
> > > > > >
> > > > > > Dear Mitchell,
> > > > > >
> > > > > > This is just a quick note to inform you that when you receive a
> > bonus
> > > > any
> > > > > > play
> > > > > > in paradise poker will not count to-wards the bonus requirements.
> > > > Bonuses
> > > > > > received from sportingbetusa directly will have to be rolled over
> > in
> > > > the
> > > > > > sportingbetusa site.
> > > > > >
> > > > > > If you have any further questions, please do not hesitate to
> > contact
> > > > us.
> > > > > >
> > > > > > Have a nice day,
> > > > > > Kind regards,
> > > > > > Alexcia
> > > > > > --
> > > > > > Wishing you a great day.
> > > > > > Customer Service Department
> > > > > > http://www.sportingbetUSA.com
> > > > > >
> > > > > > Thank you for choosing sportingbetUSA as your number one
> > sportsbook.
> > > > > >
> > > > > > Your opinions count! Please email us at
> > > > > > mailto:customerservice@sportingbetUSA.co m and let us know how we
> > can
> > > > > > make your experience more enjoyable!
> > > > > >
> > > > > > You win more with SportingbetUSA!: RELOAD bonuses, free
> > > > > > bets, year-round contests, football game tickets, $500 WEEKLY
> > casino
> > > > > > raffle and a lot more! Ask customer service for information about
> > > > these
> > > > > > benefits!
In a nutshell, I have "bonus debt" with SportingBetUSA... that's what I call it anyway. As of this moment, if I were to deposit any money at SportingBetUSA.com, I would not be allowed to withdraw about $50 of it as they have decided that I have not met the requirements to withdraw these funds. I don't have any money in the account right now... but if I made a deposit I'd be unable to withdraw this bonus amount.
I've reported this and argued my point to no avail. I'm now forced to find another sportsbook.
The story is that I found $30 worth of bonus money had been deposited into my account. The site had recently partnered with ParadisePoker.com and I transferred the bonus money to gamble at their tables... I had less luck with Poker than football and lost the $30 very quickly.
Months later I made my first deposit to bet on a football game. When I attempted to withdraw funds I found that I was unable to withdraw $30 worth of my winnings. I reported the problem and was told that my $30 wager at Paradise Poker did not count and that I'd have to bet the $30 20 times over before the money could be withdrawn.
I withdrew the rest of my winnings and with new bonuses, I had about $50 worth of credit that cannot be withdrawn. Even after losing another $50 I *still* have "bonus debt."
It's ridiculous and I refuse to use the site anymore... hell, I'll effectively lose $50 if I ever make another deposit.
For anyone who is interested and has read this far, I've included the e-mails I've had with their support.
BEWARE!!!!
p.s. The responses below were AFTER I used their customer chat service and several weeks worth of promises that this would be resolved in 24-48 hours.
-------------------------------------------------
Dear Mitch,
I am sorry you feel so agrieved at sportingbetUSA, however the specifics of
the rollover requirements are clearly laid out on the website and every
customer must agree to abide by the terms and conditions of the site before
signing up.
We hope you will come back to sportingbetusa soon, and we wish you all the
best. If you have any other queries we will be here to answer them.
Best wishes,
Cormac
--
Wishing you a great day.
Customer Service Department
Thank you for choosing sportingbetUSA as your number one sportsbook.
Your opinions count! Please email us at
mailto:customerservice@sportingbetUSA.co m and let us know how we can
make your experience more enjoyable!
You win more with SportingbetUSA!: RELOAD bonuses, free
bets, year-round contests, football game tickets, $500 WEEKLY casino
raffle and a lot more! Ask customer service for information about these
benefits!
Quoting Mitch XXXXXXXX <XXXXXX@gmail.com>:
> I've now withdrawn the last of my winnings and wanted to share this final
> complaint as I search for another online sportbook.
>
> Look at my account. I *still* have $58.06 worth of "bonus debt." This means
> that if I deposited $55.00 I wouldn't be able to withdraw a cent of it until
> I meet your bonus requirements. These terms mean that I effectively "owe"
> sportingbetusa.com <http://sportingbetusa.com> $58.06 and this simply is not
- Hide quoted text -
> true or reasonable.
>
> I logged into my account months ago and noted that a $30 bonus had been
> applied. I saw that SportingBetUSA had partnered with Paradise Poker,
> transfered the bonus money, and lost the bonus on their tables.
>
> Unbeknownst to me at the time, Paradise Poker is not considered a part of
> the SportingBetUSA casino... even though I was allowed to freely transfer my
> funds there.
>
> When I transferred money to SporingBetUSA and won my first wager of the
> year, I was not allowed to withdraw $30 of my winnings because it was being
> counted as "bonus money." This was not bonus money, these were my winnings!
> I requested help several times and was finally told that I had to wager the
> amount 20 times over before it could be withdrawn.
>
> I withdrew $95 a few days ago leaving over $60 worth of "bonus funds" in my
> account. Even after loosing over $60 in the casino (what else was I going to
> do with money I could not withdraw!?!?!) I STILL have over $50 in "bonus
> debt!!" This amount should have been zero'd out when I lost money on the
> casino tables... my "bonus debt" will never be paid!!
>
> This all seems to be amateurish and I am no longer comfortable using
> SportingBetUSA. I hope my complaint is read and that you can prevent others
> from ending up with the same bad feelings that I now have.
>
> Regards,
> Mitch XXXXXXXX
>
>
>
>
>
>
> On 9/20/05, SB-USA <custserv@sportingbetusa.com> wrote:
> >
> > Dear Mitch,
> >
> > Thanks for the e-mail.
> >
> > Just to re-iterate, your rollover requirements are not met by playing in
> > Paradise Poker. It is a different company. The facility is merely there
> > for
> > our customers to experience a high level of poker service.
> >
> > The rollover requirements for our bonuses is 20 times the bonus. So to
> > turn
> > the $30.00 into real money would require you to wager $600.00.
> >
> > Sorry for the confusion.
> >
> > Regards,
> >
> >
> > Niall.
> > --
> > Wishing you a great day.
> > Customer Service Department
> > http://www.sportingbetUSA.com
> >
> > Thank you for choosing sportingbetUSA as your number one sportsbook.
> >
> > Your opinions count! Please email us at
> > mailto:customerservice@sportingbetUSA.co m and let us know how we can
> > make your experience more enjoyable!
> >
> > You win more with SportingbetUSA!: RELOAD bonuses, free
> > bets, year-round contests, football game tickets, $500 WEEKLY casino
> > raffle and a lot more! Ask customer service for information about these
> > benefits!
> >
> >
> > Quoting Mitch XXXXXXXX <XXXXXX@gmail.com>:
> >
> > > >From what I gather, Paradise Poker and SportingBetUsa are in
> > partnership and
> > >
> > > it would appear to be part of the "Casino." How do you expect customers
> > to
> > > differentiate between the two entities? Why would you allow me to wager
> > this
> > >
> > > bonus money at Paradise Poker if it did not meet your wagering
> > requirements?
> > >
> > > What exactly ARE the requirements for this $30? I know that my reload
> > bonus
> > > requires me to wager my initial deposit two times... I don't know the
> > > requirements for the $30 that you are now withholding. It's not as if I
> > > withdrew this money.
> > >
> > > >From my perspective, I made a deposit, won $239 on 9/4/2005, and I am
> > now
> > > not being allowed to withdraw $30 of my winnings.
> > >
> > > Mitch XXXXXXXX
> > > XXXXXXXX
> > >
> > >
> > >
> > > On 9/20/05, SB-USA <custserv@sportingbetusa.com> wrote:
> > > >
> > > > Dear Mitch,
> > > >
> > > > Thank you for your email.
> > > >
> > > > It is stated that all bonus requirements must be met in the casino or
> > in
> > > > sports wager. This is stated in our House rules which you agreed to
> > upon
> > > > opening your account. I apologize for any inconvenience caused, but
> > you
> > > > must
> > > > still meet the bonus requirements of all bonuses in your account.
> > > >
> > > > If you have any further questions regarding this or anything else,
> > please
> > > > do
> > > > not hesitate to contact us again.
> > > >
> > > > Kind regards,
> > > >
> > > > Hazel
> > > > --
> > > > Wishing you a great day.
> > > > Customer Service Department
> > > > http://www.sportingbetUSA.com
> > > >
> > > > Thank you for choosing sportingbetUSA as your number one sportsbook.
> > > >
> > > > Your opinions count! Please email us at
> > > > mailto:customerservice@sportingbetUSA.co m and let us know how we can
> > > > make your experience more enjoyable!
> > > >
> > > > You win more with SportingbetUSA!: RELOAD bonuses, free
> > > > bets, year-round contests, football game tickets, $500 WEEKLY casino
> > > > raffle and a lot more! Ask customer service for information about
> > these
> > > > benefits!
> > > >
> > > >
> > > > Quoting Mitch XXXXXXXX <XXXXXX@gmail.com>:
> > > >
> > > > > This has been noted and I now understand this policy. I did not,
> > > > however,
> > > > > know that your partnership with Paradise Poker did not include bonus
> > > > wager
> > > > > credit when I lost a $30 bonus at Paradise Poker tables.
> > > > >
> > > > > For this reason, I have requested that $30 of my winnings to NOT be
> > > > withheld
> > > > >
> > > > > as unwagered bonus funds. I received this bonus on July 8th, 2005
> > and
> > > > > wagered these funds many times over at paradise poker.
> > > > >
> > > > > A representative told me that I would receive this credit in online
> > > > chat. I
> > > > > received this e-mail, but I have not received any notice stating
> > that my
> > > > > account was credited for this amount.
> > > > >
> > > > > I requested assistance approximately two weeks ago and have seen no
> > > > change
> > > > > in my account.
> > > > >
> > > > > Regards,
> > > > > Mitch XXXXXXXX
> > > > > XXXXXXXX
> > > > >
> > > > >
> > > > > On 9/20/05, SB-USA <custserv@sportingbetusa.com> wrote:
> > > > > >
> > > > > > Dear Mitchell,
> > > > > >
> > > > > > This is just a quick note to inform you that when you receive a
> > bonus
> > > > any
> > > > > > play
> > > > > > in paradise poker will not count to-wards the bonus requirements.
> > > > Bonuses
> > > > > > received from sportingbetusa directly will have to be rolled over
> > in
> > > > the
> > > > > > sportingbetusa site.
> > > > > >
> > > > > > If you have any further questions, please do not hesitate to
> > contact
> > > > us.
> > > > > >
> > > > > > Have a nice day,
> > > > > > Kind regards,
> > > > > > Alexcia
> > > > > > --
> > > > > > Wishing you a great day.
> > > > > > Customer Service Department
> > > > > > http://www.sportingbetUSA.com
> > > > > >
> > > > > > Thank you for choosing sportingbetUSA as your number one
> > sportsbook.
> > > > > >
> > > > > > Your opinions count! Please email us at
> > > > > > mailto:customerservice@sportingbetUSA.co m and let us know how we
> > can
> > > > > > make your experience more enjoyable!
> > > > > >
> > > > > > You win more with SportingbetUSA!: RELOAD bonuses, free
> > > > > > bets, year-round contests, football game tickets, $500 WEEKLY
> > casino
> > > > > > raffle and a lot more! Ask customer service for information about
> > > > these
> > > > > > benefits!
