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B+

Matchbook Review

Last Updated 02/25/21
country-not-accepted-icon US Sports Bettors Not Accepted
Known For:
Many Perks
4 /5
Deposit Options
4 /5
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Why Choose Matchbook
Pros
  • Among the most trusted betting exchanges
  • Fast payouts  
  • Low commissions  
Biggest Complaint
  • US players are not allowed

Matchbook is a sports betting exchange that has been online since 2004. The site first offered bets in the US and carved out a large share of the market. UK investors with plenty of capital and strong knowledge of the sports betting industry acquired the company in 2011, and nowadays it is considered one of the biggest betting exchanges in the UK. Matchbook com is headquartered on the small Channel Island of Alderney. This privately held company has around 500 employees and it is regularly tested by highly-respected eCogra to ensure it upholds the highest security standards. Matchbook refers to IBAS when someone has a dispute and in accordance with British law and it works with GamCare to fight problem gambling. 

Matchbook had a B- rating in SBR’s rankings in 2005, and it was then upgraded from B to B+ in May 2012. Players will find that their gambling commission rate is among the lowest in the business. WSEX had a stake in the company until January 2011, but these days Matchbook operates as a standalone entity. It left the US market in 2011, then left the Canadian market in 2014, and it does not operate in various European markets either. The site is licensed and regulated by the Alderney Gambling Control Commission (AGCC). Matchbook also holds a license to operate in the United Kingdom by the UK Gambling Commission.  

Info

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Country Restriction

Flag Canada Canada
Flag France France
Flag USA USA

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Languages

English
Spanish
Portuguese

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Location

United Kingdom

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Contact

Telephone:
+44-203-642-6867
Email:
support@matchbook.com

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Date Established

Since:
2004

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Customer Service

Live Chat:
Yes
Service Hours:

Offering helpful, knowledgeable, high-level customer support can help a betting site stand out in a very competitive industry. Matchbook does not offer 24/7 support, but you should find its staff to be friendly and capable of rapidly solving any issues you may have. The customer service department takes calls and answers emails and live chats from 9:00 am to 3:00 am GMT, which means that it is open for most of the day. The Matchbook com site has a very comprehensive FAQs section, which answers a wide range of questions you might have. 

If you still need help, you can contact the team via telephone, email or live chat. Using the live chat is very easy. You just have to click on the Live Chat icon in the bottom right hand corner of the Matchbook website, enter your name and Matchbook username, and start the chat. We tested this feature out and found that the team answered in a fast and friendly manner, while answering our questions properly.  

Bonuses

Matchbook was not offering a first deposit welcome bonus, a casino bonus or any sort of free bet promotion at the time this review was compiled. However, the site has previously offered free bets and risk-free bet offers to players in a bid to earn market share from the leading exchange, Betfair. These offers have varied somewhat over the years, but you can often find £20 to £30 in risk-free bets available for new players.  

A £30 risk-free bonus would comprise a £15 back bet and a £15 lay bet, once you make your first deposit. The two wagers must go on different betting markets. If either of the wagers loses, you will gain a full refund in your account. The welcome bonus funds would take up to 48 hours to be credited, and they come with a 5x rollover. That means you have to play the welcome bonus funds through five times before it can be withdrawn from your account.  

From time to time, Matchbook sends offers, promotions, and short-term bonuses to existing customers. It may decide to bring its risk-free bet bonus back in future, so it is worth checking the promotions page before signing up for an account. If you want to benefit from a free bet bonus at a more traditional sportsbook, BetOnline has one of the best welcome bonuses in the business, and Bovada is also very strong when it comes to free bet promotions. 

Banking

Currencies Accepted

USD EUR GBP

Methods of Deposit

visa-cashier-1
Min: €5
Max: €20,000
Fee: Free
Mastercard-logo 5(1)
Min: €5
Max: €20,000
Fee: Free
neteller-cashier-1
Min: €10
Max: €37,500
Fee: Free
skrill-cashier-1
Min: €5
Max: €25,000
Fee: Free
paysafe-cashier-1
Min: €5
Max: €770
Fee: Free

In order to fund a Matchbook account, simply login and click “Deposit” at the top right of the website. You will then be redirected to Matchbook’s Cashier, where you will be presented with the various payment methods. The list of deposit methods varies depending on the jurisdiction, but you should always be able to choose Visa, MasterCard, bank wire transfer, and Neteller and Skrill e-wallets, as those payment methods are universally accepted at Matchbook.  

The minimum deposit for most methods is £5 or €5, but you will find a minimum deposit of £10 or €10 via Neteller. Deposits are all free and instant at Matchbook, and you can rest assured that they are safe and reliable. All funds that they deposit must be sent and received in the same name as the account holder. You will have to go through a verification process to confirm your identity  

Methods of Withdrawal

visa-cashier-1
Fee: Free
mastercard-cashier-1
Fee: Free
neteller-cashier-1
Fee: Free
skrill-cashier-1
Fee: Free

Matchbook offers Visa, Mastercard, Neteller, Skrill and a bank wire as its main withdrawal methods. Players must verify their accounts before withdrawals can be authorized. Withdrawal requests can be submitted by clicking on their usernames on the top right of the website and selecting withdraw on the slide-out menu. Matchbook operates on a ‘closed loop policy’ for withdrawing funds. This means that when someone withdraws funds, they must return to their original source. For example, a bettor that makes a €100 credit card deposit has to be withdrawn to the same card they used to fund their account.  

All withdrawal requests are handled within six hours of receiving their request. Matchbook aims to handle all withdrawal requests as quickly as it can. The site is licensed by the UK Gambling Commission and it upholds strict standards when it comes to paying customers out on time. Once a withdrawal request has been approved, the time it takes to receive the actual funds depends on the payment method: eWallet transactions may appear in an account in minutes, but payments to credit cards may take 3-5 days depending on the bank.  

Customers can withdraw funds back to the credit or debit card they used to deposit. Withdrawals can take two to five days to be returned to their card, depending on their banking institution. The withdrawals must be made to the original payment source. If a deposit is made with a specific Visa card, the withdrawals need to go back to that card as well. Withdrawals directly to a bank account are also available. The customers can receive a bank wire transfer but it can only be made to an account in the name of the account holder. The minimum amount for bank transfer withdrawals is $500 and there is a $35 fee. 

Only one bank wire can be processed per day, per customer. Bank wire transfers are processed within 24 hours, Monday to Friday, and not on public holidays. It usually takes three to five business days to receive a wire transfer. Players that use bank wire transfer as the primary method for deposits and withdrawals may be eligible for a refund of bank wire withdrawal fees. They have to contact Matchbook customer service for more details. Switching from one payment method to another is possible, but it requires an initial deposit from the new method you wish to use. We tested the withdrawal process as part of this Matchbook review and we found that dealing with this site is safe, and you will get your money quickly, which helps it earn a strong rating from SBR.  

Summary

Matchbook is a betting exchange, which means the site allows players to bet against one another on sporting outcomes. This differs from a traditional bookmaker, because an exchange also gives you the ability to become a bookmaker and take bets from others. Matchbook simply takes a commission for hosting the peer-to-peer wagers.  

Betfair is the world’s largest betting exchange, and it has more than 90% share of the market. Matchbook is far smaller, but it has historically offered customers a different proposition. Betfair charges a 5% commission rate, whereas Matchbook only charges 1%. However, Betfair only charges commission on winning bets, whereas Matchbook charges commission on all bets. Betfair has also launched a traditional sportsbook alongside its exchange platform, whereas there is no Matchbook sportsbook. 

Exchange betting is great fun, but it can also be extremely challenging. One major difference between a betting exchange and a traditional bookmaker is the chance to trade in-play. For example, if you place a bet on Barcelona before the start of a game, you will be able to change your position once the action starts. You can lock in profits or reduce losses as the event progresses and goals are scored (or not).  

Another key benefit of betting exchanges is that they usually offer great odds. You have two clear options at the Matchbook betting exchange. A back bet is when you wager on something to happen. A lay bet is when you wager on something not to happen. For example, if you think that Liverpool will win their next home game, you could place a back bet on the home win. But if you think they are not going to win, you could lay their home win. In that case, your bet would pay off as long as Liverpool does not win (if the game ends in a draw or the away team wins). 
Those who place a lay bet are basically taking on the role of a bookmaker by offering odds, which can then be taken by another Matchbook user. If you lay Liverpool, Matchbook will find another player who wishes to back Liverpool to win at home at the price you’re offering, and match the two sides of the bet. Many punters enjoy setting themselves up as bookmakers, and it certainly adds an intriguing new dimension to the online wagering experience. It is a great option if you think a tennis player or golfer will fail to win a tournament, but you are unsure who will prevail. You can simply lay that player, without having to try to find the winner.  

Matchbook has a wide variety of betting options, making it one of the finest exchanges in the world. You can find approximately 18,500 betting options available, right up there with the top betting exchanges in the industry. The list of sports markets available is really impressive. There are around 30 sports to bet on, including soccer, football, basketball, baseball, boxing, mixed martial arts, cricket, darts, golf, tennis and rugby. This is great for an expert bettor because you will be able to find more niche markets with higher odds levels and more opportunities to get ahead of fellow players. 

The markets that each sport includes are diverse. Soccer covers the Premier League, La Liga, Serie A, Bundesliga and Ligue 1. Golf covers the PGA Championships, US Open, Open Championship, the Ryder Cup, US Masters and the European Tour. Cricket allows customers to bet on international friendlies, the Twenty20, County Championships, The Ashes and the World Cup. Rugby, which is another very popular choice, has bets available on the World Cup, Six Nations, Premiership, Lions Tour and even women’s rugby, while sports like ice hockey, NFL and basketball are covered in excellent depth too. 

The Matchbook betting exchange also has a long list of politics, current events and esports markets. The politics section includes props on elections or on the next person to lead a certain country. The current events section usually includes many television shows. Esports covers Dota 2, League of Legends and Counter-Strike: Global Offensive. Betting on events before they take place is very fun but live betting is a thrilling experience and Matchbook has a wide variety of in-play markets on offer. 

Sports Betting Experience   
The online betting experience at Matchbook is superb. The website has a great look and feel with a unique design and it is very organized. We navigated Matchbook.com with ease and it ranks at the top with the best betting sites in the industry. The platform has the back bets in blue and the lay bets, which helps any potential new players identify them easy. The home page is designed with attention to detail, facilitating the exchange process for existing customers and clarifying everything that they offer for visitors. 

The popular markets section on the top left is very helpful. Below that area you can find all the sports. Matchbook also has a menu with access to their casino, live casino, promotions, podcast, insights and apps. The insights section is an incredible blog that has betting previews and betting guides and its podcasts have numerous betting experts discussing current sporting events. Make sure to check those out on a regular basis for interesting insight. 

The process for placing a bet is straightforward. Once you sign-up, get an account and log in you can go to the main pages and place your wagers. Finding all sports is very easy. Once you found the one you want to bet on you can select the league and then the event and bet type.Most betting exchanges have many live streams of sports events on their platform. Matchbook has live streaming for the following greyhound tracks: Central Park, Crayford, Doncaster, Harlow, Henlow, Hove, Monmore and Romford. In order to watch these horse races the players must have a matched bet of at least €2/£2/$2, or equivalent currency, on the race (this is a stake of 2 on either back or lay side). 

This amount can be spread across markets and by placing multiple matched bets. The sum of these should be at least 2 (self-matched bets are excluded from the sum). The site has a streaming icon displayed next to the track name and once the wagers are placed a streaming window will update to signal eligibility to watch the event and a countdown timer for the race to start. Hopefully this coverage evolves to other sports, as we really enjoyed this feature on their racebook when conducting our review of Matchbook. 

While single outright bets are always great, Matchbook also has multiple betting. A multiple bet consists of several different wagers across two or more selections. Multiple bets work by taking a player’s stake and winnings from one selection and carrying them into the next selection they have made. For example, if someone bets £1 on their first selection and they win £10, that £11 total (stake plus winnings) is wagered on their next selection and so on. With a multiple bet, the potential winnings are greater than with a series of single bet selections. The multiple bets can be found on the betslip on the far right of the Mathchbook.com site.  

Quality of Odds   
Matchbook thrives when it comes to the quality of odds on offer. As explained above in this Matchbook review, betting exchanges do not impose a wagering limit. Players can bet as much as they like, as long as the amounts are matched by a fellow player, because nobody is playing against the house. That is really appealing to high rollers, and it also means very small bets are possible, allowing casual players to join in the fun. 

Getting the wagers matched on any market should not be a problem for casual bettors. It can get tricky for those who want to make four or five figure bets on niche sporting events, but it is possible on the markets for most soccer leagues, especially in Europe. You will find a larger customer base at Betfair, which means you might stand a better chance of finding a match for larger bets, but many bettors prefer the attractive commission rates available at Matchbook.  

The low commission ultimately boosts the quality of the odds, because it means your winning margins are eroded to a lesser extent. You can often find better odds on an exchange than you would find at traditional sportsbooks, so it is always worth checking out Matchbook before placing a bet with your usual bookmakers. If you are unsure about any of the odds on offer, you can ask the customer support team for help via live chat. 

Mobile Betting Review    
The Matchbook app is available for Android and iPhone and it will only take a few moments to download and install.  For regulatory reasons, iPhone users can only access the Matchbook app from certain regions. This means that you need to have Location Services on your phone switched on. Just go to Settings then Location Services and from the list, turn Matchbook to On. The mobile app allows players to check everything the company has to offer. 
 
Users can place both back and lay bets, pre-match and in-play wagers, read the articles on the blog, select their favorite betting markets, check their results and bet history, all from any mobile device. This app is easy to navigate on Android and iPhone and it is also available on Apple Watch. All the sections that players need to visit are accessible with just a few taps of their screens. If you don’t want to download anything, the Matchbook mobile site is also perfectly optimized and works well. Matchbook has one of the best mobile offerings in the industry. 

Other Options 
The Matchbook racebook has a unique layout that makes getting started on horse racing betting very easy. Bettors can find the next race, as well as concluding tips on the right side of their screens. Matchbook has a list of all the races of the day, so the user will know what to bet on. It offers UK, Irish and South African horse racing. The exchange plans to release more international horse racing in the near future. A full suite of reports is available on their horse racing product, providing information on current bets, settled bets and transactions. 

As mentioned earlier in this review, there’s no Matchbook sportsbook. If you want to use the site, it might be worth signing up for an account with a traditional sportsbook such as Bookmaker or Heritage Sports too. A Matchbook casino, a live casino and Colossus Jackpots are all on offer, with a strong selection of games. This website review primarily focuses upon the betting exchange, but we found the Matchbook casino surprisingly impressive thanks to the diverse array of high-quality games on offer.  
  
Reputation   
Matchbook is fully regulated and it is renowned as a safe and secure betting exchange with a solid track record, fast payouts and very strong support. It boasts elite odds, a low commission rate, a comprehensive selection of markets, lots of live betting options and a sleek and easy to navigate platform. The mobile app works really well, and the desktop site is a pleasure to use. It could improve its live streaming capabilities, introduce 24/7 customer service, provide free bets for customers making a first deposit and launch a traditional sportsbook to broaden its appeal, but overall the site fully deserves a B+ rating. 

Matchbook News

Matchbook Commission Structure Changes as of November 1st

Betting exchange Matchbook (SBR rating B+) has announced that as of November 1st changes will be made to their commission structure. There will be 0.75% commission charged on posted offers (a decrease from the current 1%) and 1.50% on accepted offers (an increase from 1%). Matchbook hopes that the change will encourage more market creation.

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Matchbook adds live dealer to their online casino

Popular betting exchange Matchbook (SBR rating B+) has added live dealer to their casino. Players can choose from a number of live blackjack and roulette tables. The live dealer software was developed by Net Entertainment. Players with feedback on the new Matchbook live dealer casino experience are encouraged to write to mail@sportsbookreview.com.

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Former 888Sport Portuguese Player writes SBR

A former Portuguese 888Sport (SBR rating B) player has written Sportsbook Review after realizing that the online sportsbook no longer services his country. The player asked the reason for the closure and wondered what his options were as a sports bettor from Portugal. 888Sport, along with a handful of other online betting sites, no longer service Portugal.

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Marathonbet player has account closed after winning in-play bet

A Marathonbet Sportsbook (SBR rating B-) player has filed a complaint with SBR. The player also blogged his feedback on the SBR Sportsbook & Industry section, detailing that his account is presently locked after a €1360 wager on a football match between FSV Frankfurt and RB Leipzig. The player’s wager was on the under 2.5 goals. | Marathonbet complaint

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Matchbook player paid closing balance

Sportsbook Review reported on a Matchbook (SBR rating B+) player had difficulty withdrawing his $9,200 closing balance following the betting exchanges’ exit from the Canadian market on 21 July 2014. The case had a unique set of facts where the player actually left Canada prior to the exit and temporarily relocated to the US, where Matchbook does not allow accounts. | Complaint summary

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Ladbrokes to exit Canadian market as of October 1st

Ladbrokes (SBR rating A) will exit the Canadian market. SBR readers reported receiving an email notice this morning from the UK sportsbook informing them of the change. Canadian players will no longer be able to register, deposit, or use any of the Ladbrokes products as of 1 October 2014. Ladbrokes players must complete pending bonus rollover requirements before this time: The letter from the betting site indicates that pending winnings tied to outstanding play-throughs will be forfeited as of Wednesday the 1st. The notice also sternly advises that players will “have 30 days” to withdraw any remaining funds from their accounts. It is not stated what the process is for withdrawing funds after the 30 day time-frame, although SBR has asked the UK sportsbook for comment.

Concerning the reason for the Canadian market exit, Ladbrokes letter stated that they regularly review their ability to offer gaming facilities in countries throughout the world. The last significant Canadian exit came when Matchbook withdrew their services back in July. Prior to this, eWallet provider Skrill ceased processing gambling transactions for Canadian residents at the start of the year.

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Matchbook to continue servicing United Kingdom; obtain license

Sources familiar with sports betting exchange Matchbook (SBR rating B+) tell SBR that the company has no plans to discontinue servicing sports bettors in the United Kingdom ahead of October 1st when the new UK Gambling Law will be in effect. The same sources also said that Matchbook will obtain official licensing ahead of the deadline. Sportsbook Review will continue monitoring the whos-in-and-whos-out as the deadline nears. SBR also expects bookmakers who hold licenses to decide early next year if operating with the hefty new overhead is viable. 

WSEX Sportsbook victim files no-pay complaint; waiting after five years

A WSEX Sportsbook (SBR rating F) player who lost $7,000 when the online sportsbook closed filed a complaint with SBR this morning. The player had a pending withdrawal for $1,900 since 2009. Player: “I called a million times, they kept telling me that they didn’t have a processor to send the payment. Account then was inaccessible from time to time, periods lasting over a month. one of the last times I saw it I still had a pending withdrawal but the account balance was near zero. I phoned and they hung up on me and 2 weeks later the site was down. Crooks.” This player is one of more than 250 users who filed sportsbook complaints with SBR against WSEX. The following is a timeline of the sportsbook’s payout issues which led up to their eventual closure on April 19, 2013 and subsequent suicide of one of the company co-founders.

2009 – 2010: WSEX debt crosses $250,000 mark
The once well established business was lowered from A- to B+ in April of 2009 when the first signs of payout problems surfaced. Six months later, in October of 2009, WSEX was downgraded to C after the average payout time-frame increased from four to six weeks. At the time, seven players had complaints on file for $30,000.  Fast forwarding to March of 2010, WSEX players were owed $43,000. A good deal of controversy was created when management admitted that payout size determined priority in the payouts queue. As news continued to break on the slow service and financial problems, more players decided to request their funds and consequently the delinquent amount reported to SBR quadrupled to $184,104. Three players reported receiving $9,000 in June of 2010, although this came as a virtual drop in the bucket as the debt approached a quarter million dollars.  One month later, a $2,000 payment was confirmed as received by an SBR reader while five new complaints rolled in and the debt rose to $260,534. During this time the online sportsbooks’ wagering department got froggy; a player reported that WSEX refused to honor a winning $20,000 “Who will sign Lebron?” NBA prop after his trade to the Miami Heat.  It seems to players that the sportsbook may have regained its footing when approximately half of their debt was paid with 36 players confirming receiving $124,617 in withdrawals during week four of the NFL season. Unfortunately as the football season winded down, WSEX closed the year owing close to $200,000.

2011 – 2012: WSEX debt rises
The first week of the new year in 2011 saw Matchbook’s new ownership announce their official separation from World Sports Exchange. WSEX previously had an ownership stake in Matchbook since their 2005 launch. Despite WSEX’s stake in the betting website, Matchbook paid their customers on time and were unaffected by WSEX’s issues. Near the end of Q1 2011, WSEX players were owed $438,860. By Christmas 2011, a total of 110 players reported being owed $653,000. On January 24, 2012, WSEX outraged players by releasing a statement shifting blame of their financial predicament onto gaming laws in the US. The statement seemed to be the first sign of a white flag and WSEX continued to dishonestly advertise a payout time-frame of 7 business days on their website. By mid 2012, WSEX owed $825,744. A sportsbook scam alert was issued in October of 2010 when WSEX mailed players deposit bonus offers for the upcoming NBA season despite being blacklisted and unable to pay. This was also covered in a sportsbook news video with newswoman Natalie and then co-host “Justin7”.

 

2013 – Closure: WSEX closes while owing over $1 million
By March of 2013, WSEX owed more than $1 million to players. The occasional small payout reports designed to keep valued customers activated completely stopped. On April 9, 2013, Sportsbook Review reported that WSEX was no longer updating its website with betting odds and their phone system was overloaded with an average wait time of 125 minutes. Within a week WSEX officially closed, and to add insult to injury, WSEX “sinisterly” apologized for their downfall. SBR receives inquiries from WSEX victims weekly. Players often wonder if the book’s ownership, which was vocal against rogue operations during more than a 10 year period, will eventually make a statement and reveal what lead to players ultimately being stiffed.

iGaming Sportsbook News: Netbet, IAS payout complaints

In today’s Sportsbook Review iGaming News video broadcast, host Natalie covers recent sportsbook complaints and items that published on the SBR Sportsbook news and business wire. The sportsbook news RSS is available publicly for webmasters to embed on their websites and is updated daily. Folks interested in the unique weekly videos produced by SBR can bookmark the Sportsbook Review channel on SBRvideo.com. The topics discusses in the below broadcast include recent sportsbook complaints involving Netbet Sportsbook in a dispute centered on service to Romania. The Netbet Sportsbook player fulfilled 97% of his turnover obligation before his access was suspended. The player’s ID documents were fully verified. This sportsbook complaint remains outstanding.

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Matchbook set to exit Canadian market

Sports betting exchange Matchbook (SBR rating B+) is exiting the Canadian market. Matchbook management tells SBR that the move is a “business decision” and could not offer more details. Although Canada does not enforce any laws against online gambling and gaming operators have hosted all or parts of their operation there since the beginning of online betting, there have been other recent exits from processing companies known in large part for servicing gaming transactions. Popular eWallet Skrill (formerly known as Moneybookers) ceased accepting gambling transactions from Canadian clients as of 2 January 2014. It has been speculated the reason for the Skrill exit is that they hope to service the United States market as online gambling legalization gains traction; New Jersey and Nevada already have legal online casino gambling. Canadian SBR readers reported receiving an email from Matchbook this morning announcing the exit. Canadian players should begin the process of withdrawing their balances. Outstanding bets will be settled as normal. 

Matchbook was established in 2004 under different ownership. UK investors acquired Matchbook February 27, 2011. Within one week of the ownership change, Matchbook withdrew from the US market in March of 2011 as reported by Sportsbook Review.  Within one year of the ownership change, Matchbook made significant international focused improvements by supporting currencies EUR, GBP, CDN, HKD, in addition to USD.  In addition to spreading markets popular in North America, Matchbook has many international markets including world football and tennis.

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Matchbook Review
B+ Last Updated
02/25/21
Known For:
Many Perks
4 /5
Deposit Options
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