substantial amount lost in the casino, no information being given

**Deal With It** · 08-31-12, 05:40 PM

Originally posted by bubba

My casino losses all happened after the casino was turned back on (not by my request) and my requests to have it shut off were ignored repeatedly.

Take responsibility for your actions.

**bubba** · 08-31-12, 05:42 PM

Originally posted by Deal With It

Take responsibility for your actions.

fair enough. they trapped me. do they have a right not to tell me how much the probably rigged casino took from me? do i not have the right for the hand histories?

**Deal With It** · 08-31-12, 05:57 PM

Originally posted by bubba

fair enough. they trapped me. do they have a right not to tell me how much the probably rigged casino took from me?

Does it matter now? Knowing how much you lost will not bring the money back. Move on.

**Mikail** · 08-31-12, 06:00 PM

You know it's rigged and they are gonna steal your money if you let them. Just let it go. They suckered you and that's that!

**bubba** · 08-31-12, 06:03 PM

Originally posted by Mikail

You know it's rigged and they are gonna steal your money if you let them. Just let it go. They suckered you and that's that!

all true but i feel i have a right for these numbers.

**Mikail** · 08-31-12, 06:05 PM

Originally posted by bubba

all true but i feel i have a right for these numbers.

I agree. You deserve the hand histories (blueprint of theft)

**Deal With It** · 08-31-12, 06:23 PM

The only way I would be able to come to a sports forum and announce that I am such a degenerate, that I lost 20K at an online casino is...

the suicide attempt was unsuccessful.

**bubba** · 08-31-12, 06:38 PM

Originally posted by Deal With It

The only way I would be able to come to a sports forum and announce that I am such a degenerate, that I lost 20K at an online casino is...

the suicide attempt was unsuccessful.

luckily i am not worried what others think on this forum. it is embarrassing. i screwed up.

I think the book should be somewhat accountablefor activating a casino that was turned off as a prerequisite to my original large deposit. they then turned on the casino when there was a software change. ok, that could happen. i lost a couple hundred and requested it be turned off again. this was ignored. as were a few other requestes. money is all lost durring this time. they then finally tell me they will shut it off within 24 hours and failed to do this. more money was lost again. i think they should be somewhat accoutnable for this but it is debatable.

I am shocked and appalled that they have not provided me with any hand histories or dollar amounts lost so far. and even more shocked that SBR thinks this is acceptable. i have been asking for this info for weeks and have gotten nowhere.

**Easy-Rider 66** · 08-31-12, 06:46 PM

IMO It is your main resposibility and it seems like you are holding yourself accountable. However, if what you say is true about the book it is disconcerting. They knew you had a problem and left the bait for you. The fact that you have not named the book shows you do not have an ax to grind, irrespective of making this thread, I would move on and try to stop gambling. If you do not want to do that, I would at least change books and request again that the casino be off limits to you. GL.

**robmpink** · 08-31-12, 06:47 PM

Lots of things going on here.

#1 What are you trying to accomplish by asking for the hand histories and amount lost?
#2 If you won when the casino should have been turned off would you give the winnings back to the book if they asked?

I've been in your shoes w/ Heritage before and even did a complaint. Every now and then I read my thread and realize I am the only one to blame.

**Bigbill365** · 08-31-12, 06:51 PM

you got robbed you should hop on the next plane to there headquarters wait in a busch with a Jose Canseco autograph Louisville and well you know wat tto do next

**robmpink** · 08-31-12, 06:52 PM

It sounds like you would have received a hefty casino loss rebate.

**bubba** · 08-31-12, 07:15 PM

Originally posted by robmpink

Lots of things going on here.

#1 What are you trying to accomplish by asking for the hand histories and amount lost?
#2 If you won when the casino should have been turned off would you give the winnings back to the book if they asked?

I've been in your shoes w/ Heritage before and even did a complaint. Every now and then I read my thread and realize I am the only one to blame.

1- i would like to analyze the history. I lost a lot of money and the hand histories could help me understand if it was rigged or not. Would be nice to know if the amount missing from my account and hand histories match as well. Checks and balances here??
2- This is most likely not relevant as it is probably rigged. And no I would not.

However, if I beat a book bad with parlays and they told me we will accept your action but you may not place any more parlays and we are blocking all parlays from your account. You can still play with us but no parlays. And one day I notice parlays are working and I win money with the parlays, I would give the money back (as if there is an option. the book wants the money, they take it). I think this is a comparable situation. I told them no casino action from me. I deposited 10k with the stipulation that the casino be permanently removed from my account. granted there was an ownership change but i only lost a few hundred before asking again that it be turned off.

They actually took previously withdrawn $ and put it back into my account with an active casino after I requested the casino be deactivated. That is correct, money withdrawn in Feb/March was put back into my account in mid-august after I requested the casino be turned off. This money was lost to the casino.

They told me you we will deactivate your casino within 24 hours. They did not. money was lost after the 24 hours passed.

Book is far from innocent.

**bubba** · 08-31-12, 07:17 PM

Originally posted by robmpink

It sounds like you would have received a hefty casino loss rebate.

so far nothing. they have not even told me the amount lost, let alone applied a rebate to this #

**CollegePro** · 08-31-12, 07:26 PM

doesnt it tell you how much you lost from casino when you look at your "history" page?? or maybe "weekly loss" page?

**bubba** · 08-31-12, 07:58 PM

Originally posted by CollegePro

doesnt it tell you how much you lost from casino when you look at your "history" page?? or maybe "weekly loss" page?

not to my knowledge. if it does i dont see it. they certainly havent showed me this the multiple times I have asked about it

**Bill Dozer** · 08-31-12, 09:56 PM

Money being too easy to lose was the big argument from politicians who went after online gaming all those years until Bush signed off on the processing part of it. Players get mad because casino software doesn't have the same randomness that a true deck has. It's more streaky regardless if the payout is the same. IMO it's somewhere between a real casino and scratch off cards. Still, I never thought shutting off casinos was a good idea. The player has the same authority to turn it back on as he had to turn it off. If the casino says no to the guy holding his CC, what happens? He's mad because the first book, in his mind, cost him a royal on his lucky day. He goes to the next book down the list and deposits there instead. It's a no-win to shut off the casino. If he loses, the book trapped him. SBR will always help a player seek help for addiction but can't make claims on player losses.

On reporting, every good book should give a player his WL. It should be right on the screen for the live chat clerk to paste. Im thinking maybe if this book switched sofware, if doesnt have hand history from the old stuff?

**bubba** · 08-31-12, 10:18 PM

Originally posted by Bill Dozer

Money being too easy to lose was the big argument from politicians who went after online gaming all those years until Bush signed off on the processing part of it. Players get mad because casino software doesn't have the same randomness that a true deck has. It's more streaky regardless if the payout is the same. IMO it's somewhere between a real casino and scratch off cards. Still, I never thought shutting off casinos was a good idea. The player has the same authority to turn it back on as he had to turn it off. If the casino says no to the guy holding his CC, what happens? He's mad because the first book, in his mind, cost him a royal on his lucky day. He goes to the next book down the list and deposits there instead. It's a no-win to shut off the casino. If he loses, the book trapped him. SBR will always help a player seek help for addiction but can't make claims on player losses.

On reporting, every good book should give a player his WL. It should be right on the screen for the live chat clerk to paste. Im thinking maybe if this book switched sofware, if doesnt have hand history from the old stuff?

i dont see why an online casino should be any less random then a deck of cards. Or at least to the noticeably eye it shouldnt be.

With regards to turning it off, thegreek used to do it right. if you wanted the casino re-enabled, there was a waiting period of 48 hours or a week or something.

I was told before my large deposit that the casino would be permanently shut off. never would have made the deposit in the first place. i think for a book to put paste withdrawn funds of 7k in an account that has an active casino that the player is asking be shut off is extremely bad on the books part. i dont know how you can see it any other way.

All my casino losses i am referring to are with the new software. the switch to the new software is when my casino became active again. so about a month of asking for loss statements and hand histories and nothing. so i have no record of where the money went or anything. its basically just missing from my account. I am not denying i used the casino but i still have a right to see what went wrong (and the multiple times I lost an amazing number of hands in a row) I should be allowed to analyze this. What are they afraid of???

**big joe 1212** · 08-31-12, 10:44 PM

I wish I had a nickel for every thread crying foul about online casinos

**tommygun** · 09-01-12, 09:31 AM

I think the sportsbook should have tended to your request immediately. They played on the fact that you have lost a lot of money in the casino and were quite vunerable to them, an easy target for them given your penchant for playing.
It is ultimately up to you as you have already said, but it's like offering a drug addict some drugs and expect them to say no.

**senseionline** · 09-01-12, 09:56 AM

op i think u probably will fall into same traps again u still focus to try to proof it is rigged there is no point for that learn your lesson and move on (i am one of them).

**bubba** · 09-01-12, 10:13 AM

Originally posted by senseionline

op i think u probably will fall into same traps again u still focus to try to proof it is rigged there is no point for that learn your lesson and move on (i am one of them).

i should still be provided with dollar amounts and hand histories.

**capitalist pig** · 09-01-12, 02:25 PM

I always have had the casino turned off at whatever book I use. Now I use Heritage and you have to call them the 1st of every month or it turns back on automatically, which IMO is ridiculous. Also Heritage doesnt turn off the casino on your mobile device, even if you have it requested for your account. Im not knocking Heritage in any way, just telling what my experience has been with their casino use.

later

**NunyaBidness** · 09-01-12, 02:34 PM

Originally posted by Bill Dozer

Players get mad because casino software doesn't have the same randomness that a true deck has. It's more streaky regardless if the payout is the same. IMO it's somewhere between a real casino and scratch off cards.

Yours, or any other players opinion or observations can in no way determine the randomness of an online casino. Data analysis is required.

**bubba** · 09-02-12, 09:08 AM

despite being told i would get a rebate on my losses, they now tell me i am not eligable becasue my balance is not 0. Note my balance was 0 and would be 0 if they had not put previously withdrawn funds back into my account.

They have refused to provide me with any dollar amounts or hand histories. how do i know the losses are legit? i do not know how much was lost in the casino, maybe they took more than those funds out of my account. this is unacceptable. sbr thinks it is ok that sportsbetting.ag took 20k out of my account and has provided no trace of this for a month despite me asking numerous times.

**BigDaddy** · 09-02-12, 09:15 AM

i wish my local casino would give me hand histories

sometimes after i leave i feel like i have been robbed

**thebigtuna** · 09-02-12, 09:18 AM

switch books and/or stop gambling? it seems like you have a problem and you are aware of it....

**bubba** · 09-02-12, 02:36 PM

Originally posted by BigDaddy

i wish my local casino would give me hand histories

sometimes after i leave i feel like i have been robbed

i was extremely foolish to play in the casino like i did.

if you think it is fair for me to have all this money missing from my account and not provide me with days/dollar amounts (at least this) and a hand history of some sort, then you are foolish!

**robmpink** · 09-02-12, 06:48 PM

Originally posted by bubba

i was extremely foolish to play in the casino like i did.

if you think it is fair for me to have all this money missing from my account and not provide me with days/dollar amounts (at least this) and a hand history of some sort, then you are foolish!

You are like the Riddler. You admit you lost it, but because you don't have a hand history, you seem like it was fraud.

**noyb** · 09-03-12, 05:56 AM

Originally posted by Bill Dozer

Still, I never thought shutting off casinos was a good idea.

regardless of any addicts who can't seem to control themselves, the casino is the fastest and easiest way to destroy the balance of a hacked account. and there have been plenty of stories about that on this board over the last 5 years, including cases with serious allegations against the book themselves.

personally, i think casino's are for complete retards and will never play in one. why shouldn't it be a good idea for me to be able to disable the casino?

**lukahh** · 09-03-12, 07:27 AM

noyb, the answer is really simple: it is not a good idea to shut off casino because the affiliate doesnt get its share of your CC funds.

**KGambler** · 09-03-12, 09:51 AM

Originally posted by noyb

regardless of any addicts who can't seem to control themselves, the casino is the fastest and easiest way to destroy the balance of a hacked account. and there have been plenty of stories about that on this board over the last 5 years, including cases with serious allegations against the book themselves.

personally, i think casino's are for complete retards and will never play in one. why shouldn't it be a good idea for me to be able to disable the casino?

This is a really good point.

After reading about all of the hackings on BetPhoenix a couple of years back, I shut off my casino. One day I logged into my account and my balance was gone. I had $7 left. Then I realized it was all pending. I looked and someone had bet 4 and 5 team parlays. They were NCAAB tourney games, and some of the parlays consisted of games that all started Thursday and Friday (it was Wednesday). So at a reputable book, most all of my money would have been saved. But BetPhoenix/Cascade Richard is a scumbag, so I lost $3K. But the point is that turning off the casino would have worked at a reputable book.

**KGambler** · 09-03-12, 09:53 AM

bubba, I don't understand why you keep referring to your funds as "missing from your account" when you know you lost them playing in the casino.

But I 100% agree that a reputable book should be willing and able to provide hand histories.

**dimaggio8** · 09-03-12, 10:47 AM

Originally posted by bubba

luckily i am not worried what others think on this forum. it is embarrassing. i screwed up.

I think the book should be somewhat accountablefor activating a casino that was turned off as a prerequisite to my original large deposit. they then turned on the casino when there was a software change. ok, that could happen. i lost a couple hundred and requested it be turned off again. this was ignored. as were a few other requestes. money is all lost durring this time. they then finally tell me they will shut it off within 24 hours and failed to do this. more money was lost again. i think they should be somewhat accoutnable for this but it is debatable.

I am shocked and appalled that they have not provided me with any hand histories or dollar amounts lost so far. and even more shocked that SBR thinks this is acceptable. i have been asking for this info for weeks and have gotten nowhere.

A sponsored casino? Could you tell us which one? By the way, whoever that is should tell you the exact figure if they were a good book.